Jörn Hurtienne

Jörn Hurtienne
University of Wuerzburg | JMU · Institute for Human-Computer-Media

Prof. Dr.

About

149
Publications
43,096
Reads
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1,585
Citations
Introduction
Jörn Hurtienne is Professor of Psychological Ergonomics at the Institute Human-Computer-Media, University of Würzburg, Germany. His research focuses on Design for Intuitive Use, Image-schematic Metaphors in HCI, Design for Older Adults and User Experience Design for Societal Issues.
Additional affiliations
October 2011 - present
University of Wuerzburg
Position
  • Professor (Full)
January 2011 - December 2011
September 2010 - February 2011
Hochschule Magdeburg
Position
  • Lecturer
Education
October 1997 - March 2001
Humboldt-Universität zu Berlin
Field of study
  • Psychology
September 1996 - September 1997
University of Sussex
Field of study
  • Life Sciences
October 1994 - August 1996
Humboldt-Universität zu Berlin
Field of study
  • Psychology

Publications

Publications (149)
Conference Paper
Our objective is to identify image schematic metaphors (ISM) in the application domain of air traffic control and thereby learn about controllers' mental models. Through tagging ISM in controllers' spoken language, we identified metaphors that indicate three perspectives on air traffic, namely (1) a geographical perspective of an aircraft's physica...
Article
Full-text available
The relevance of user experience in safety-critical domains has been questioned and lacks empirical investigation. Based on previous studies examining user experience in consumer technology, we conducted an online survey on positive experiences with interactive technology in acute care. Participants were anaesthesiologists, nurses, and paramedics (...
Article
Visual representations are perhaps the most important mode of human-computer and computer-mediated human-human interaction today. Nevertheless, we suggest, there is a lack of appropriate processes for their design. It seems, designers as much as researchers sometimes assume that visual representations are universally and intuitively comprehensible...
Conference Paper
Air traffic control (ATC) is a safety-critical work domain that has a history of applying tangible elements in its workstations. In the past, development was mostly technology-driven, which resulted in usability challenges like handling multiple input and output devices. In this work, we followed a user-centred design approach with air traffic cont...
Article
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In this paper, we argue for and present an empirical study of putting citizens into focus during the early stages of designing tools for civic participation in a mid-sized German town. Drawing on Contextual and Participatory Design, we involved 105 participants by conducting interviews, using Photovoice and participating in a local neighbourhood me...
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As robots are continuing to enter social spaces such as religion and spirituality, the timing is right to determine desirable scenarios and design factors appropriate for the deployment of technology in these contexts. We present two studies that empirically investigate the user experience, acceptability and design features of social robots on the...
Article
The value of a data representation is traditionally judged based on aspects like effectiveness and efficiency that are important in utilitarian or work-related contexts. Most multisensory data representations, however, are employed in casual contexts where creativity, affective, physical, intellectual, and social engagement might be of greater valu...
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Background In institutional dementia care, person-centered care improves care processes and the quality of life of residents. However, communication gaps impede the implementation of person-centered care in favor of routinized care. Objective We evaluated whether self-organizing knowledge management reduces communication gaps and improves the qual...
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Objective To highlight the importance of the personal experience of users who interact with technology in safety-critical domains and summarize three interaction concepts and the associated theories that provide the means for addressing user experience. Background In health care, the dominant concepts of interaction are based on theories arising f...
Article
When assessing the value of visualizations, researchers traditionally focus on efficiency, comprehension, or insight. However, analyzing successful data physicalizations leads to a deep appreciation for hedonic qualities. Informed by the role of emotion in psychology, art, design, marketing, and HCI, we argue for an expanded definition of value, ap...
Article
Virtual Reality can impose cognitive demands on users and influence their task performance. These cognitive demands, however, have been difficult to measure precisely without inducing breaks of presence. Based on findings in psychological science on how motion trajectories reflect underlying cognitive processes, we investigated entropy (i.e. the de...
Conference Paper
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Most user experience (UX) evaluation tools require users to self-reflect and to communicate their thoughts (e.g. thinking aloud, retrospective interviews, questionnaires). In the context of designing for people with dementia, however, conditions like aphasia and general cognitive decline restrict the applicability of these methods. In this paper, w...
Conference Paper
Pursuing the goal of a healthy diet may be challenging, especially when self-control resources are low. Yet many persuasive user interfaces fostering healthy choices are designed for situations with ample self-control, e.g. showing nutritional information to support reflective decision making. In this paper we propose that under low self-control, p...
Conference Paper
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Reminiscence in dementia care often does not make use of interactive technology. In this work we present a study conducted in two dementia care facilities aimed at developing prototypes for reminiscence. We conducted contextual inquiries over a week to learn how 80 people with varying stages of dementia reminisce throughout the day. We present resu...
Conference Paper
Gängige Methoden zur Messung der User Experience während der Nutzung sind aufgrund kognitiver Einschränkungen nicht im Kontext Demenz anwendbar. In diesem Beitrag berichten wir von Feldtests einer Smartwatch-App, die es Evaluatoren erlaubt, beobachtete Emotionen zeitnah zu dokumentieren. Explorative Feldstudien zeigen, dass Proxemo generell für Eva...
Conference Paper
Obwohl 3D-User-Interfaces eine Renaissance erleben und sich Augmented Reality (AR) und Virtual Reality (VR) sowie die notwendigen Konstruktions-und Autorensysteme verbreiten, fehlt es an intuitiv nutzbaren 3D-Interaktionslösungen. In dem vom Bundesministerium für Wirtschaft und Energie (BMWi) in der Initiative "Einfach intuitiv-Usability für den Mi...
Chapter
Full-text available
An important pragmatic aspect of user experience is intuitive interaction. Intuitive interaction is defined as the extent to which a product can be AQ1 used by subconsciously applying prior knowledge, resulting in an effective and satisfying interaction using a minimum of cognitive resources. Despite earlier attempts, it is far from clear how to me...
Conference Paper
There is a widely-held belief in the TEI and games communities that using tangible props enhances the player performance and gaming experience. Building on prior research in gaming, we studied people playing a video game using a gestural interface without props, with an incomplete or a complete tangible prop. The interaction with the tangibles was...
Conference Paper
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Tangible User Interfaces (TUIs) allow users to sense and manipulate digital information through physical objects. Although haptic properties are emphasized, TUIs are presented in and perceived through multiple modalities. Especially visual properties like color shape the users expectations about the relation between tangibles and the abstract data...
Conference Paper
Recognizing impairments of the user's ability to make goal-related decisions is an important feature for intelligent user interfaces, because this points to a higher need to support the user by the intelligent system. Here, we introduce using the entropy of cursor movements as an indicator of decision fatigue. We report an empirical proof-of-concep...
Chapter
Bei der Frage nach dem Umgang mit psychischen Belastungen im Wandel der Arbeit wird zunehmend häufiger mit dem Konzept „Resilienz“ geantwortet. Für die Bewältigung psychischer Belastungen in der Wissensarbeit erweist sich das geläufige Verständnis von Resilienz aber in mehrfacher Weise als problematisch. Resilienz wird in der Praxis häufig auf die...
Conference Paper
Full-text available
We propose a new multimodal input technique for Non-critical Spontaneous Situations (NCSSs) in autonomous driving scenarios such as selecting a parking lot or picking up a hitchhiker. Speech and deictic (pointing) gestures were combined to instruct the car about desired interventions which include spatial references to the current environment (e.g....
Conference Paper
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The discussion of color in HCI often remains restricted to issues of legibility, aesthetics or color preferences. Little attention has been given to the emotional and semantic effects of color on digital content. At the example of black and white, this paper reviews previous studies in psychology and reports an experiment that investigates the infl...
Conference Paper
Some animations in mobile user interfaces aim at supporting user orientation by facilitating users to build a mental model of the UI's structure. Possible drawbacks are that animations are time-consuming and that complex and distracting animations may increase users' mental workload. These effects of orientation animations are investigated in an em...
Conference Paper
Für die Evaluation von Public Displays eignen sich besonders in-the-wild Methoden, da sie Verhalten direkt im Nutzungskontext erfassen. Williamson und Williamson (2017) unterscheiden in-the-wild Evaluationen nach der Rolle des Evaluators in verdeckte, offene und begleitete Beobachtungen und zeigen Vor- und Nachteile der jeweiligen Ansätze auf. In d...
Conference Paper
Intuitive interaction has become a determining factor for the success of software. This paper contributes to this area of research by describing a novel method for evaluating intuitive interaction as increased mental workload in a dual-task paradigm. During a usability test, mental workload can be measured by analysing the timing of concurrent rhyt...
Conference Paper
Current User Experience (UX) tools are not applicable for evaluating the UX of people with moderate to severe dementia as communicating about self-reflection is beyond their abilities. Observational Quality of Live (QoL) methods are frequently used in the dementia context, but not designed for formative evaluations. In this paper we present Proxemo...
Conference Paper
Full-text available
Prior work on zoomorphic desktop companions has shown that these can fulfill a wide range of functionality and convey emotional value. When mimicking familiar animals or pets, however, users may develop unrealistic expectations about the available functionality and behavior of the companion. To amend this limitation, we propose insect-inspired conc...
Conference Paper
Conceptual Metaphor Theory is able to predict how physical object properties can trigger associated abstract content. Based on prior research on texture metaphors, we hypothesised that even incidental sensations of texture can influence the subjective evaluation of user experience and the interpretation of an ambiguous social situation. In three st...
Conference Paper
Inadequate medical device training caused operating errors with fatal consequences. Providing healthcare staff with training, however, is difficult because of several organizational and social challenges. E-learning can potentially provide the means to tackle these challenges, but the benefits of e-learning have not yet been fully capitalized. In t...
Conference Paper
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Indoor navigation is a challenging task for visually impaired people. Existing technologies promise to provide support for autonomous way finding; however, the accuracy of low-budget approaches is low and can lead to frustration amongst users. The presented ongoing work is based on suggestions in the literature that contextual information such as s...
Conference Paper
Dementia is a complex neurodegenerative syndrome that is accompanied by a progressive decline in cognitive abilities. People with dementia develop problems in coping with activities of daily living, including orientation and way-finding tasks. People with moderate to severe dementia are withdrawn and sensitive, which can make caring for and working...
Article
Cognitive linguistics, a recent discipline in the cognitive sciences, is firmly rooted in the idea that linguistic and cognitive abilities cannot be separated. This discipline is of interest to Human-Computer Interaction (HCI) specialists concerned with finding out about users’ mental models and representing these in user interfaces. Central to cog...
Conference Paper
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Advances in ubicomp technology encourage the development of autonomous interactive systems that serve as functional or entertaining desktop companions. However, our understanding of the design space of such interfaces is still limited. Here, we report a tripartite study design that aims at comparing visual, auditory and movement-related characteris...
Conference Paper
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Ambient light has been utilized in different application domains and holds promises as a valuable and aesthetically pleasing information channel while at the same time being very unobtrusive and requiring minimal attention. An understudied domain is the use of ambient light for subconscious guiding of spatial attention in indoor settings. We conduc...
Conference Paper
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Recently, available studies suggest that reminiscence activity can improve cognitive functions and/or mood of people with dementia (PwD). Most current approaches focus on two types: using physical items (e.g. their photos, belonging objects), or using technology (e.g. tablet application). Physical item solutions are associated with more effort as e...
Conference Paper
The growing number of people at old ages (demographic change) entails more age-related deficits and diseases. One of them is dementia, a complex neurodegenerative syndrome, which affects patient's cognitive abilities (e.g. short-term memory, attention, problem-solving, language, and spatiotemporal orientation). As the people with dementia (PwD) get...
Conference Paper
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Der reibungslosen Bedienung von Industrierobotern kommt eine immer größere Bedeutung zu. Jedoch sind Usability-Standards durch die langen Lebenszyklen von Maschinen im Industriebereich im Vergleich zu anderen Technologien noch gering. Im vorliegenden Bericht wurden daher zwei simulierte Robotersteuerungen anhand von drei klassischen Usability-Metho...
Conference Paper
Die im Feld etablierten Methoden des Contextual Design eignen sich nicht „out-of-the-box“ für die Nutzergruppe Menschen mit Demenz. In Kooperation mit zwei Praxiseinrichtungen entwickelten wir eine angepasste Version der Methoden und testeten diese anschließend. Wir legen Gründe für die Notwendigkeit der Anpassung dar, stellen die konkreten Änderun...
Conference Paper
Due to an increasing level of automation whilst driving, users will gain additional spare time while travelling in the future. This allows passengers to indulge in non-driving activities, e.g. staying socially connected with their friends or entertaining themselves via mobile devices, which would otherwise be considered too distracting. To facilita...
Conference Paper
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Studies in tangible interaction have investigated how physical object attributes can stand for abstract content (e.g. IMPORTANT IS HEAVY). A less expensive and more practical alternative to dynamically change, for example, the size, weight or temperature of tangibles, could be using color-to-abstract mappings. Grounded in embodied cognition theory,...
Conference Paper
For interaction designers who need systematic and universal guidelines on how to express abstract meaning via the physical and spatial means of tangible user interfaces, image-schematic metaphors have been shown to be a promising approach. Rooted in the embodied status of human cognition, image-schematic metaphors generate many candidates for popul...
Conference Paper
Full-text available
Color is a powerful visual property and is used to make interferences about the world. However, no theoretical framework is available that explains precisely where color associations come from and how they affect psychological functioning, making it difficult to predict how color affects human-computer interaction. This paper aims at closing this g...
Conference Paper
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Our work investigates new designs for notification cues, leveraging knowledge about insects that people gained through lifelong experiences. We conducted a user study to identify people's knowledge about nine typical and easily differentiated insect-species. We conclude that this information can be used in creating notifications that can be perceiv...
Conference Paper
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Following contextual design in a real world setting, we identified individual and social aspects, as well as needs and desires of different citizen groups that motivate citizen engagement. Through eight in-depth interviews and observations we gathered detailed qualitative data on why and when citizens participate and derived requirements for pervas...
Conference Paper
To date, most healthcare technologies for orientation and navigation for people with dementia or with cognitive impairments have been developed for outdoor environments. These systems require skills in handling smartphone or PDA applications from users. In this paper, the authors focus on the needs of people with moderate and severe dementia, who a...
Article
Tracheal intubation requires the anaesthetist to adopt an awkward body posture. To investigate how posture may be improved, we compared the effects of laryngoscopy technique (GlideScope(®) vs Macintosh blade) and experience (novices vs experts) on body posture angles and the Rapid Entire Body Assessment postural analysis score. Novices (25 medical...
Article
Full-text available
Following contextual design, we identified motivational and social aspects, as well as environmental factors of desk-based office workplaces, that contribute to sedentary behavior in the workplace. Through 10 full-day work observations, we gathered detailed qualitative data on why and when workers sit and unveiled tacit knowledge about habits and p...
Article
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Until recently, designers who set out to design user interfaces that are intuitive to use, innovative and inclusive of users of different ages did not receive much support to reach all three goals in one solution. It was assumed that products that are intuitive to use could not also be innovative or inclusive, because they would have to rely on mim...
Conference Paper
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Force image schemas (FIS) are cognitive representations of our naïve understanding of physical force dynamic events in the world. Designers have been struggling to apply FIS in their design processes, because their deliberate use has been made difficult by applying too abstract notations. In this paper we try to advance FIS as a possible theoretica...
Article
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We think that the time has come to move away from a traditional device-centric Ubiquitous Computing (Ubicomp) view of "spatial context" (e.g. location and orientation of a device) towards a more human-and meaning-centered view. Among other things, this includes the many meaningful spatial configurations of non-digital and digital objects and tools...
Conference Paper
Full-text available
The concept of image-schematic metaphors, basic subconscious structures of the human mind, has been used by many researchers for conveying abstract information in user interfaces. Because image-schematic metaphors can be conveniently derived from the users' language, an open question is to what extent these metaphors differ between languages and, c...
Conference Paper
Full-text available
Designers trying to build intuitive interaction need to identify screen elements that (potentially) distract users from reaching their goals. The analysis of cursor movements has been proposed as a scalable and low-cost approach to analyze user distraction. Previous research, however, was mainly focused on finding gaze-analogous variables in cursor...
Chapter
Recent research suggests that more than three fifths of the workforce in Europe are affected by time and work pressure and that the numbers are rising. Although current theory includes time pressure as one of the variables contributing to work stress, little is known about how time and work pressure comes about. This chapter looks at possible origi...