Jörg Becker

Jörg Becker
University of Münster | WWU · Department of Information Systems

Professor

About

784
Publications
194,961
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
10,872
Citations
Additional affiliations
January 2016 - present
University of Münster
Position
  • Spokesman WWU Center of Europe
October 2008 - September 2016
University of Münster
Position
  • Quality Assurance Specialist
October 2004 - present
University of Münster
Position
  • Managing Director

Publications

Publications (784)
Preprint
Full-text available
The spread of online hate has become a significant problem for newspapers that host comment sections. As a result, there is growing interest in using machine learning and natural language processing for (semi-) automated abusive language detection to avoid manual comment moderation costs or having to shut down comment sections altogether. However,...
Conference Paper
Full-text available
Two promising approaches for SMEs to encounter prevalent Digital Transformation challenges are (1) IT-based Idea Management support and (2) the integration of external supporters. This paper is an extension of a prototype, ultimately aiming to support Idea Management in SMEs through collaboration with external support units. The prototype addresses...
Conference Paper
The joint effects of digital innovations constitute a continuous change process known as digital transformation. Every digital innovation is inevitably preceded by the initial idea for it. Furthermore, the success of innovations and, thereby, digital transformation is vitally dependent on their starting points, that is, ideas. Literature and practi...
Conference Paper
The spread of online hate has become a significant problem for newspapers that host comment sections. As a result, there is growing interest in using machine learning (ML) and natural language processing (NLP) for (semi-) automated abusive language detection to avoid manual comment moderation costs or having to shut down comment sections altogether...
Article
Full-text available
Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as...
Article
Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as c...
Conference Paper
Digital technologies, particularly the internet, led to unprecedented opportunities to freely inform oneself, debate, and share thoughts. However, the reduced level of control through traditional gatekeepers such as journalists also led to a surge in problematic (e.g., fake news), straight-up abusive, and hateful content (e.g., hate speech). Being...
Conference Paper
Full-text available
Nowadays, public organizations become proactive in their service delivery such that they approach their clients and not vice versa. In the most advanced case, the no-stop shop, clients do not have to do anything to receive a public service. Public organizations offer many services and several of them could potentially be delivered through a no-stop...
Preprint
Full-text available
Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis , design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as...
Chapter
The digital transformation of the public sector is progressing but regularly not at the desired pace. Here, the digitalization skills of public officials are one important resource to cope with the demanding digital shift and rise of e-government. As there is still a lack of those competences, alternative educational approaches are needed. Promisin...
Chapter
The digitization of businesses provides huge amounts of data that can be leveraged by modern Business Process Management methods. Predictive Business Process Monitoring (PBPM) represents techniques which deal with real-time analysis of currently running process instances and also with the prediction of their future behavior. While many different pr...
Chapter
The effectiveness of public warning systems (PWS) can be challenged by federal structures as the failure of the first nationwide German “Warntag” (Warning Day) showed. By designing PWS to address specific challenges of federal systems, the effectiveness of public warning might be improved. In this paper, we derive design principles for PWS which ai...
Chapter
Online comment sections revolutionised the participatory discourse as enabled by news media, limiting the hurdles to participate and speeding up the process from submission to publication. What was initially meant to strengthen public debates and democracy turned out to suffer from abusive use: Be it insulting journalists, posting misinformation, o...
Chapter
Digital services are ubiquitous in today’s world, marking it as the digital age. Public administrations are using information and communication technologies for decades now; however, public e-services are still not widely used by the intended users. Repeatedly, scholars highlight the importance of trust for the successful adoption of public e-servi...
Article
Full-text available
One of the most significant recent technological developments concerns the development and implementation of ‘intelligent machines’ that draw on recent advances in artificial intelligence (AI) and robotics. However, there are growing tensions between human freedoms and machine controls. This article reports the findings of a workshop that investiga...
Chapter
Im Rahmen der Digitalisierung nehmen smarte Produkte und die darauf aufbauenden intelligenten Dienstleistungen einen immer größeren Platz sowohl im betrieblichen Kontext als auch im Endkundenbereich ein. Auslöser hierfür stellt vor allem die leistungsfähigere und kostengünstigere Hardware dar, welche es Unternehmen ermöglicht, zunehmend Produkte mi...
Conference Paper
Full-text available
Predictive business process monitoring (PBPM) provides a set of techniques to perform different prediction tasks in running business processes, such as the next activity, the process outcome, or the remaining time. Nowadays, deep-learning-based techniques provide more accurate predictive models. However, the explainability of these models has long...
Article
Full-text available
Business Process Management is a boundary-spanning discipline that aligns operational capabilities and technology to design and manage business processes. The Digital Transformation has enabled human actors, information systems, and smart products to interact with each other via multiple digital channels. The emergence of this hyper-connected world...
Article
Full-text available
The Internet of Things penetrates all areas of life and work, giving physical objects the characteristics of digital technologies. Also, in the energy sector, physical products such as photovoltaic systems, battery storage systems, and thermostats are equipped with smart and connectivity components and become smart energy products. Smart energy pro...
Conference Paper
The digital transformation of the public sector is progressing but regularly not at the desired pace. Here, the digitalization skills of public officials are one important resource to cope with the demanding digital shift and rise of e-government. As there is still a lack of those competences, alternative educational approaches are needed. Promisin...
Chapter
In den letzten Jahren wurde die Digitalisierung verstärkt vor dem Hintergrund des Internets der Dinge betrachtet, bei dem jegliche Bestandteile des täglichen Lebens zu intelligenten Objekten (Smart Products) werden und mit dem Internet verbunden sind. Aufbauend auf den Smart Products entstehen neue digitale Dienstleistungen, sogenannte Smart Servic...
Article
Full-text available
Forms are central interfaces for information exchange between a government and its citizens. As a way to translate laws into practice, forms are an essential part facilitating this exchange. Unfortunately, forms often require substantial development effort to ensure they comply with legal requirements, with the result that citizens often describe t...
Article
Full-text available
E-commerce has embraced the digital transformation and innovated with e-service touchpoints to improve customers' experiences. Now some traditional, less-digitalized brick and mortar (BaM) retailers are starting to counteract the increasing competition by adopting digital touchpoints. However, the academic literature offers little in terms of what...
Chapter
While abusive language in online contexts is a long-known problem, algorithmic detection and moderation support are only recently experiencing rising interest. This survey provides a structured overview of the latest academic publications in the domain. Assessed concepts include the used datasets, their language, annotation origins and quality, as...
Article
Due to the rise of omni-channel management, the customer touchpoint concept has become more important. However, research lacks a common understanding of this concept. This article addresses this research gap by conceptualizing the customer touchpoint following the design science research paradigm. As a result, an overview of the constructs and thei...
Article
Along the energy value chain where produced energy is delivered for consumption within individual households, physical devices are being replaced by smart and connected products referred to as the Internet of Things. These smart products generate large volumes of data that can enable new data-driven business models. In the energy sector, consumers...
Article
Predicting undesirable events during the execution of a business process instance provides the process participants with an opportunity to intervene and keep the process aligned with its goals. Few approaches for tackling this challenge consider a multi-perspective view, where the flow perspective of the process is combined with its surrounding con...
Chapter
Business Process Management (BPM) and Quality Management (QM) are seldom seen as the perfect way to represent a company’s trustworthiness to customers. Achieving a QM certification (e.g., with the ISO 9001:2015 certificate) can have great value for a company, especially in terms of reputation. However, although promoted by the latest version of the...
Chapter
Up to now, public administrations have taken a supply-oriented approach to the design of electronic services for citizens resulting in low usage rates. In contrast, companies in the private sector have been relying on demand-oriented service design for many years. They make use of so-called ‘customer journeys’ to better understand the perception of...
Preprint
Full-text available
Predictive business process monitoring (PBPM) is a class of techniques designed to predict behaviour, such as next activities, in running traces. PBPM techniques aim to improve process performance by providing predictions to process analysts, supporting them in their decision making. However, the PBPM techniques` limited predictive quality was cons...
Preprint
Full-text available
Predicting undesirable events during the execution of a business process instance provides the process participants with an opportunity to intervene and keep the process aligned with its goals. Few approaches for tackling this challenge consider a multi-perspective view, where the flow perspective of the process is combined with its surrounding con...
Conference Paper
Full-text available
Predictive business process monitoring (PBPM) is a class of techniques designed to predict behaviour, such as next activities, in running traces. PBPM techniques aim to improve process performance by providing predictions to process analysts, supporting them in their decision making. However, the PBPM techniques' limited predictive quality was cons...
Article
Predictive Process Monitoring (PPM) techniques for predicting the next activity in running business processes developed into an established topic of Business Process Management. Recent research suggests using Deep Neural Networks (DNNs) for PPM because DNNs are good at learning the intricate structure of business processes. Most of these works use...
Chapter
The past decade has been characterized by a strong increase in the use of social media and a continuous growth of public online discussion. With the failure of purely manual moderation, platform operators started searching for semi-automated solutions, where the application of Natural Language Processing (NLP) and Machine Learning (ML) techniques i...
Conference Paper
Full-text available
Data analytics has become an important part of companies in industry, leading to an increase in the demand for analytics experts. Data analytics is also a central aspect of trends such as “Big Data”, “Data Science”, “Artificial Intelligence”. As such, for potential analytics professionals to have relevant job skills, educational institutions need t...
Conference Paper
Full-text available
Many high street retailers currently face unprecedented challenges arising from the competition with online retail sellers and city centers losing their attractiveness to customers. Aiming to retain footfall to their stores, retailers and local service providers are exploring how digital technology, such as digital platforms, can be harnessed to pr...
Preprint
Full-text available
Researchers have proposed a variety of predictive business process monitoring (PBPM) techniques aiming to predict future process behaviour during the process execution. Especially, techniques for the next activity prediction anticipate great potential in improving operational business processes. To gain more accurate predictions, a plethora of thes...
Article
The Internet of Things in the energy sector manifests itself in the form of smart energy technologies that bring forth new smart energy business models (BMs). This technological progress alongside with decentralization of renewable energy production, market liberalization, and changing customer demands is making it difficult for organizations to ke...
Chapter
Abusive language has been corrupting online conversations since the inception of the internet. Substantial research efforts have been put into the investigation and algorithmic resolution of the problem. Different aspects such as “cyberbullying”, “hate speech” or “profanity” have undergone ample amounts of investigation, however, often using incons...
Conference Paper
Full-text available
The digitalization of the economy and society overall has a significant impact on customers’ shopping behavior. After being conditioned by experiences in entertainment or simple Internet search, customers increasingly expect that a smart shopping assistant understands his/her shopping intentions and transfers these to shopping recommendations. Thus...
Conference Paper
Full-text available
Omni-Channel Management is an important trend, which allows retailers to improve customer experiences. Notwithstanding, entirely seamless integration of all channels, for example, in terms of customer or pricing data or consistent product offerings, is still a challenging endeavor. Technological developments, such as Industry 4.0 (I4.0), lead to in...
Book
This book constitutes the proceedings of the BPM Forum of the 18th International Conference on Business Process Management, BPM 2020, which was planned to take place in Seville, Spain, in September 2020. Due to the COVID-19 pandemic the conference took place virtually. The BPM Forum hosts innovative research which has a high potential of stimulatin...
Book
This book constitutes the proceedings of the 18th International Conference on Business Process Management, BPM 2020, held in Seville, Spain, in September 2020. The conference was held virtually due to the COVID-19 pandemic. The 27 full papers included in this volume were carefully reviewed and selected from 125 submissions. Two full keynote papers...
Article
Customers increasingly substitute personal interaction on high streets with digital participation in retail-related virtual communities (VC) and social shopping sites. This work investigates the potential adoption of a VC to the high street to strengthen its competitive position. We assess customers' motives for participating in such a VC and its e...
Article
In the energy industry, Internet of Things technologies emerge in the form of smart energy products, like smart meters, which are expected to reveal new business potentials and offer value for customers. Through attractive business models, such technologies can generate economic value. However, until now, the existing research has not comprehensive...
Conference Paper
Full-text available
The significance of Internet of Things (IoT)-driven innovation grows in the energy sector. The use of smart energy products like smart meters promises new customer values and opens up potentials for business transformation. Against this background, traditional business models (BMs) along the energy value chain such as those of established energy ut...
Article
Full-text available
Zusammenfassung Im Rahmen der Digitalisierung nehmen smarte Produkte und die darauf aufbauenden intelligenten Dienstleistungen einen immer größeren Platz sowohl im betrieblichen Kontext als auch im Endkundenbereich ein. Auslöser hierfür stellt vor allem die leistungsfähigere und kostengünstigere Hardware dar, welche es Unternehmen ermöglicht, zuneh...
Article
Full-text available
Future work environments will offer technical applications to manage increasing amounts of information for organizations, teams, and individuals. In this context, psychological concepts of intentional forgetting (IF) can be applied to improve the performance of work systems or to extend the cognitive capacities of humans in technical systems. Diffe...
Article
Full-text available
Design science research is a common research method in the field of information systems (IS), as it bridges the gap between IS research and practice. The outcome of design science research are artifacts, which-besides others-can be prototypical applications, so-called IT artifacts. When such IT artifacts are evaluated as part of a design science re...
Article
Future work environments offer numerous technical applications to manage increasing amounts of information for organizations, teams, and individuals. Psychological concepts of intentional forgetting (IF) can be applied to improve the performance of work systems or to extend cognitive capacities of humans in technical systems. Different IF mechanism...
Article
Full-text available
The article “The impact of transparency on mobile privacy decision making”, written by Jan Hendrik Betzing, Matthias Tietz, Jan vom Brocke, Jörg Becker, was originally published electronically on the publisher’s internet portal (currently SpringerLink) on 07 February 2019 without open access.
Conference Paper
The digitalization of every aspect of life is in full swing and becoming an all-embracing societal phenomenon. Public administrations worldwide, eager to increase their efficiency and effectiveness, are in a change process, induced by the pervasiveness of technological advancements. This development does not only mean the substitution of analogue p...
Chapter
In den IT-Abteilungen von Unternehmen kommt es zunehmend zum Einsatz von IT-Governance-Regelwerken, welche Grundsätze, Verfahren und Maßnahmen zusammenfassen, um Geschäftsziele abzudecken, Ressourcen verantwortungsvoll einzusetzen und Risiken angemessen zu überwachen. Auf Basis von Erwartungen und Zielen einzelner Anspruchsgruppen fokussiert sich d...
Chapter
Das Handelscontrolling findet auch in Bereichen der betriebswirtschaftlich-administrativen Verantwortung, wie der Buchhaltung, Kostenrechnung und auch der Personalwirtschaft Anwendung. Bereichsübergreifend ist die Pflege der Stammdaten grundlegend, um ausgehend von diesen Daten Entscheidungen treffen und Analysen anstoßen zu können. In der Haupt- u...
Chapter
Aufgrund der Marktkonstellation (viele Hersteller, wenige Händler) besitzt der Handel gegenüber seinen Lieferanten eine Machtdominanz und starke Verhandlungsposition. Das Supplier Relationship Management ist unter anderem für die Geschäftsanbahnung mit neuen Lieferanten, die Rahmenparametergestaltung für die Warenbeschaffung sowie für die Pflege de...
Chapter
Information stellt einen wesentlichen Bestandteil der Berichtswesengestaltung dar, bei der, abhängig vom Geschäftsfeld eines Unternehmens, Informationsstrategien festgelegt werden. Diese dienen als Basis für Wettbewerbsstrategien des Controllings. Darüber hinaus existieren sowohl induktive als auch deduktive Methoden, die sogenannte Informationsbed...
Article
Business process management often uses reference models to improve processes or as starting point when creating individual process models. The current academic literature offers primarily deductive methods with which to develop these reference models, although some methods develop reference models inductively from a set of individual process models...