Joan L. Giese

• University of Montana

Key design properties of marketing artifacts that influence consumer response include perceived attractiveness (the valenced evaluative response to the artifact) and perceived strength (the artifact’s ability to capture attention). The aesthetic middle principle contends that the designs most effective in generating purchase intentions are counteri...

This research explores whether the type font used to represent a brand name (such as in logos or packaging) influences consumers’ perceptions of the brand’s personality. Drawing on the semantic influence of type font framework, we conducted three experimental studies involving type fonts with a wide range of design characteristics: Study 1 shows th...

How shoppers view and evaluate individual retailers is critical due to extreme competition among firms that might carry similar products and brands. While considerable research has examined how satisfaction with purchased products and services affects retailers, retailer-related process satisfaction, and specifically evaluations of the retailers th...

The interaction of affect and cognition was explored as four types of processor groups (high affect/low cognition, low affect/high cognition, high affect/high cognition, and low affect/low cognition) and investigated in terms of responses to a visual stimulus, a verbal stimulus, and a combination visual/verbal stimulus. This exploratory investigati...

With an increasingly competitive retail environment and decreasing customer switching costs, customer retailer loyalty is a critical goal for merchants of all types. We investigate customer retailer loyalty in the context of multiple channel retailing strategies. Results show that multiple channel retail strategies enhance the portfolio of service...

This article develops empirically based guidelines to help managers select typefaces that affect strategically valued impressions. The authors discuss the potential trade-offs among the impressions created by typeface (e.g., pleasing, engaging, reassuring, prominent). The selection of typeface can be simplified with the use of six underlying design...

This paper uses two individual differences reflecting consumers' processing preferences - cognitive and affective - to categorize customers and explore differences in shopping behaviours. Results suggest that individuals with different traits report different shopping behaviours. A comparison between groups found that individuals with high cognitio...

The purpose of this research is to investigate individuals' preferences for visual as opposed to verbal information and to explore how those preferences relate to processing style personality traits. In comparison to individuals with other processing style personality traits, individuals with a high need for cognition prefer to process verbal infor...

Recent research suggests that cognitions and affect may operate independently or simultaneously during the decision process. The purpose of this exploratory research is to understand cognitive and affective processing styles by examining the self-control traits which may be associated with each style. Results suggest that individuals prone to affec...

Word‐of‐mouth (WOM) communication is introduced within a hierarchy‐of‐effects context. The results of a laboratory experiment suggest that amount of WOM information about products is less important than valence of that information. Counter to previous research implying a disproportionate influence of negative information on product evaluation, nega...

Drawing primarily from categorization theory, this paper presents justification for the effects of word-of-mouth (WOM) communication on product category involvement. Results of an empirical test of this relationship are presented showing an enduring effect of positive WOM communication on product category involvement; this effect was not found for...