Jo Angouri

Jo Angouri
The University of Warwick · Centre for Applied Linguistics

About

87
Publications
19,464
Reads
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1,508
Citations
Additional affiliations
January 2014 - present
The University of Warwick
Position
  • Managing Director

Publications

Publications (87)
Article
Child protection conferences are key meetings in the social work child protection process in England. They provide the context where decisions are made about how best to safeguard and promote the welfare of children and constitute an important opportunity for social work services to work in partnership with parents; yet there is little research abo...
Article
The paper explores the in situ negotiation of in/exclusion in and through language in a multilingual professional setting, paying special attention to the relationship between language and space. We argue that multilingual practices and material space are co-constitutive; individuals enact group membership and professional roles spatiolinguisticall...
Chapter
Child protection social work is a quintessential moral domain of professional practice. This chapter is concerned with the ideologies associated with the moral order as enacted in child protection social work. We draw on audio-recorded interviews and focus groups conducted in England in which social workers and managers gave accounts of child prote...
Article
Full-text available
Purpose The purpose of this paper is to discuss the role of language ideologies in negotiating organisational relationships in a Korean multinational company (MNC). By adopting an interactional sociolinguistics (IS) approach, this paper illustrates how language becomes part of a mechanism of negotiating group membership and of perpetuating or chall...
Article
Communication is associated with a significant percentage of errors or omissions in secondary healthcare across specialities; it is also the core process in and through which medical teams manage tasks, establish a rhythm and relationship between themselves and the patient, all of which are critical components of clinical practice. Despite this, ho...
Article
This paper explores disagreement practice in political discourse, specifically in the under explored public inquiry communicative event and more specifically in the select-committee hearing . We revisit earlier work on theorising disagreement to expand our understanding of its contextual nature, particularly in relation to the making of ideology. P...
Article
Full-text available
The key messages of the paper can be viewed also in an animated video which can be accessed here: https://www.youtube.com/watch?v=FphrpEx1qSU
Preprint
This chapter is concerned with the design of language-first studies in health care and particularly with sociolinguistic ethnographic research in hospital settings. We introduce the framework of Interactional Sociolinguistics (IS) for health care enquiry and draw on our work in a Major Trauma Centre in the UK to illustrate its affordances for resea...
Chapter
This chapter is concerned with designing intersectional research for exploring the complexity of ‘identity’ in health care research and, particularly, in relation to the patient lived experience. We provide an overview of the origins and key principles of intersectionality and pay particular attention to designing for prototypical intersectional re...
Chapter
Full-text available
This chapter aims to provide the reader with: a) an overview of Language, Gender and Sexuality as a field, b) a commentary of core theoretical perspectives in the field's journey from essentialism to poststructuralism, and c) an insight in the scope of this volume, main foci and contents. It is organised in seven sections. The discussion frames a...
Book
Full-text available
The Routledge Handbook of Language, Gender, and Sexuality provides an accessible and authoritative overview of this dynamic and growing area of research. Covering cutting-edge debates in eight parts, it is designed as a series of mini edited collections, enabling the reader, and particularly the novice reader, to discover new ways of approaching la...
Article
This paper explores the role of narratives as resources for enacting group membership and community building in the case of one company, a Greek-Turkish partnership, SforSteel. We pay special attention to the function of iterative stories and specifically one that indexes the origin of the partnership. The analysis shows that the story, and its epi...
Article
Workplaces have been at the heart of sociolinguistic studies throughout the history of the field. Initially providing a means to categorize the social class of participants in sociolinguistic studies or offering a physical site where sociolinguistic studies could be conducted, the workplace has continued to evolve as a theoretical and critical spac...
Article
Full-text available
The Covid‐19 crisis makes the study of languages in management even more relevant and timely than before the crisis. This “black and brown epidemic,” as Joseph Betancourt from Massachusetts General Hospital called it, brings to the fore social divisions and hardship, accelerating and magnifying processes and practices of linguistic inequality with...
Chapter
The paper explores the ways in which the relationship with the European Union was framed by British governments around the time leading to the two UK-wide referenda (1975 and 2016) concerning the British role within the European integration process. Using the Queen’s Speeches as our locus, we combine a political-science reading with a linguistic an...
Article
In this paper we report on how middle managers in a Russian subsidiary translate empowerment, a ‘western’ management concept imposed by the Finnish headquarters. The analysis shows that in their discursive struggles these middle managers mobilised proverbs to address competing discourses that reflected imported and local ideals of good management....
Article
Full-text available
The article discusses leadership enactment in medical emergencies. We draw on video recordings of simulated obstetric emergencies and investigate how senior clinicians ‘do being’ the leader discursively in the spatiomaterial context of the emergency room. We take an interactional analysis approach, combining conversation analysis and interactional...
Article
This article focuses on the Twitter discourse of the Prime Ministers of Greece and the UK during the Greek (5 July 2015) and the British (26 June 2016) Referendums, respectively. It explores the politics of fear and the relationship with economy discourses which dominated the political and media scene. Taking a multimethod approach, we provide a mu...
Article
Full-text available
In this paper we examine the dynamics of problem-solving as emergent and situated in interaction. We focus on the ways in which interactants negotiate their professional roles during the course of the business meeting event. We zoom in on the processes of formulating, negotiating and ratifying an issue as a problem and we argue that individuals neg...
Article
The ability to copy in relevant stakeholders has rendered the business email a useful tool for managing interpersonal relations and operational matters. However, CCing in business email has remained vastly underresearched in workplace discourse literature, a gap this paper seeks to address. We explore the functions of CCing in workplace emails and...
Book
Culture, Discourse, and the Workplace brings new theoretical and methodological insights to the complex relationship between language, culture, and identity in professional settings. Examining the politics of language use at work via a critical sociolinguistic approach, this book: Utilises three case studies from institutional and business contexts...
Chapter
Language skills have become an essential qualification for job seekers, especially in countries whose national language is not considered as commonly used for international business. Against this backdrop, this paper reports on a study concerned with the landscape of language demand in the Greek job market by means of systematic indexing of job adv...
Article
Full-text available
This paper brings together International Business (IB) and Sociolinguistic research on the use of language in multilingual organisations and organising. We problematise core categories and underlying assumptions that have been adopted in this field of research to argue for a holistic and context sensitive approach. Special attention is paid to the...
Chapter
This state-of-the-art review focuses on issues around accessing and integrating into the workplace. In the globalized economy, mobility for work purposes is not a new phenomenon. The knowledge economy and its emphasis on the production and circulation of information and intellectual capital is directly related to mobility, which in a number of sect...
Article
The paper focuses on the commodification and politicisation of cultural heritage using as a case study the ongoing debate on the return of the Parthenon Marbles from the U.K. to Greece, recently reignited by the press release for the movie The Monuments Men in 2014. Greece has been in the throes of a severe financial crisis for over six years with...
Chapter
The use of many languages for work purposes is not new. However, in the globalized world, the unprecedented level of mobility of people and businesses results in complex linguistic landscapes. This constitutes the norm rather than the exception for employees. In this chapter we discuss multilingualism in relation to the workplace and present some e...
Chapter
In this chapter we consider ‘meetings’ as a form of social gathering for institutional and professional purposes. We discuss a diversity of political, business-oriented and institutional meetings, highlighting similarities and differences. Four crucial aspects for the definition of meetings are developed: a) turn-taking organization, b) participant...
Chapter
This paper explores the connection between interpersonal pragmatics and linguistic research on language in the workplace, including consideration of the role that Janet Holmes (and the LWP team) has played within the field. We provide a critique of relevant literature and illustrate the issues we raise with data from meeting talk. We foreground the...
Research
Full-text available
While 'discourse' has long been an object of invesgaon in many disciplines, the contours of a new field of transdisciplinary research are now coming to the fore: Discourse Studies. Known for theo-recal orientaons and methodological tools at the intersecon of language and society, discourse research usually deals with social phenomena with a parcula...
Article
The paper reports on the analysis of online postings from a Rheumatoid Arthritis asynchronous forum. Despite the rapid increase of internet users, the role of health related online communities is still underexplored. In this paper we draw on sociolinguistics and medical sociology research in order to problematize the online community notion and to...
Chapter
This chapter takes a practical and case-based approach to discuss the key issues, strategies and practices in identifying research questions. The discussion is meant to reflect what one considers as examples of good practice and to demonstrate that identifying a research question is a process and requires a series of actions and steps. The chapter...
Chapter
The use of many languages for work purposes is not new. However, in the globalized world, the unprecedented level of mobility of people and businesses results in complex linguistic landscapes. This constitutes the norm rather than the exception for employees. In this chapter we discuss multilingualism in relation to the workplace and present some e...
Chapter
This chapter discusses the notion of categorization and two different approaches to the study of identity emanating from positivism and constructionism and also describes the notion of cultural identity. The theoretical underpinning of identity scholarship has always been multidisciplinary, influenced by work in a range of disciplines and areas of...
Chapter
Full-text available
The use of many languages for work purposes is not new. However, in the globalized world, the unprecedented level of mobility of people and businesses results in complex linguistic landscapes. This constitutes the norm rather than the exception for employees. In this chapter we discuss multilingualism in relation to the workplace and present some e...
Article
Full-text available
Greece has been in ‘crisis’ for six consecutive years now and during this time living standards have dropped considerably for the majority of the population, strict austerity measures have been implemented and unemployment has reached a record figure of 27.8% (with a Eurozone average of 12%). At the same time, a ‘success story’ is prominent in domi...
Article
In multinational corporate companies, multilingualism is often a daily reality for employees and the negotiation of language practices for work and social purposes, a routine. Despite the role of English as a lingua franca, the linguistic ecology of modern workplaces is dynamic, rich and diverse. While English is often used for communication betwee...
Article
In the multinational corporation (MNC) context the crossing of linguistic boundaries and the fast-paced change of linguistic ecologies due to market trends and new business activities is the rule rather than the exception. Accordingly, the aim of this paper is to discuss language policy and language practice in one consortium of three multinational...
Article
We describe lessons for safety from a synthesis of seven studies of teamwork, leadership, and team training across a healthcare region. Two studies identified successes and challenges in a unit with embedded team training: a staff survey demonstrated a positive culture but a perceived need for greater senior presence; training improved actual emerg...
Article
Virtual-reality (VR) training has been demonstrated to improve laparoscopic surgical skills in the operating theatre. The incorporation of laparoscopic VR simulation into surgical training in gynaecology remains a significant educational challenge. We undertook a pilot study to assess the feasibility of the implementation of a laparoscopic VR simul...
Article
Background Research had previously shown that practical team rehearsals in acute health care are beneficial, but subsequent work suggested that further improvement is possible. We critically synthesised seven studies aiming to identify the characteristics of effective teams and inform and guide better team training.Methods Two studies aimed to iden...
Technical Report
Full-text available
Aims and methods • ARCTIC set out to define what type of issues small-and medium-sized enterprises (SMEs) associate with (a lack of) language and intercultural skills, to define what 'language management strategy' means for UK SMEs and to review the impact of only using English in non-English speaking markets. • Data were collected via a survey (re...
Article
The active involvement of patients in decision-making and the focus on patient expertise in managing chronic illness constitutes a priority in many healthcare systems including the NHS in the UK. With easier access to health information, patients are almost expected to be (or present self) as an 'expert patient' (Ziebland 2004). This paper draws on...
Article
Problem solving (PbS) talk has been associated with disagreement and conflict as interactants oppose each other's views and express diverse opinions. Although disagreement and conflict have been regarded in earlier work as potentially negative acts more recent work points to the importance of context and local practices instead of a priori categori...
Article
This collection of papers on disagreement adds new theoretical and methodological insights. It brings together interest in opposition in discourse with research on relational issues, traditionally discussed in work on identity construction and im/politeness research. We propose that the following observations in an attempt to systematically approac...
Article
Our purpose was to investigate health care professionals' beliefs about effective teamwork in medical emergencies based on their experiences. We used framework analysis of interprofessional focus groups in four secondary and tertiary maternity units. The participants were randomly selected senior and junior doctors, senior and junior midwives, and...
Article
In 2006 laws banning age discrimination came into effect in the UK. Even though unions seem to suggest that ‘age’ is a very common form of discrimination, it does not typically attract (at least as yet) the same attention as other more widely discussed cases. Age discrimination is typically associated with discourses around an ‘ageing workforce’, h...
Article
The article reports on the preliminary findings of a project on the constructions of Greekness in modern diasporas. The discussion draws on data from the self-identified Greek community of Wellington, New Zealand. Interview data, ethnographic diaries, and everyday real-life spoken interactions were collected. The analysis of the data shows that the...
Article
The paper discusses the construction of gender identities in a complex white-collar workplace. Recent work has repeatedly suggested that gender is not something people have or are but something people do. Despite this rich body of work, gender is still often operationalised as biological sex and is employed as an explanatory variable to account for...
Article
Problem solving (PbS) can be readily described as one of the key activities regularly performed by professionals in any workplace setting. Despite its importance, however, there is relatively little (socio)linguistic research which looks at the complex ways in which problems are constructed in discourse. This article sees the enactment of a ‘proble...
Article
Patient satisfaction is an important healthcare outcome and communication with clinical staff is an important determinant. Simulation could identify problems and inform corrective action to improve patient experience. One hundred eight randomly selected maternity professionals in 18 teams were videoed managing a patient-actor with a simulated emerg...
Article
To identify specific aspects of teamworking associated with greater clinical efficiency in simulated obstetric emergencies. Cross-sectional secondary analysis of video recordings from the Simulation & Fire-drill Evaluation (SaFE) randomised controlled trial. Six secondary and tertiary maternity units. A total of 114 randomly selected healthcare pro...
Chapter
Through language we enact who we are and where we belong; our social lives are linguistically and discursively mediated (Sarangi and Roberts, 1999). Language offers us the flexibility to index our various identities, directly and indirectly, as we interact with others. These identities, however, do not exist in a social vacuum. They come into exist...
Chapter
Meetings play a central role in the life and growth of corporate companies, especially for problem solving and decision making, and their pervasiveness means they necessarily warrant attention within workplace communication research. The meeting is an interactional site in which many aspects of workplace communication are instantiated or ‘performed...
Article
Meetings are the backbone of organizational life and as such constitute an important component of workplace discourse. We expand here upon earlier work which suggests that a meeting constitutes a distinct genre, taking informal rather than formal meeting talk as our focus. To further explore the genre theory perspective, the analysis draws on theor...
Article
The current international nature of socio-economic activities is reshaping workplace settings and creating the need for large numbers of employees to perform successful communicative acts with a wider range of interactants than in the past, often using a language other than their mother tongue. Against this backdrop much emphasis has been placed on...
Article
This paper reports on an ongoing project in the area of intentional impoliteness as perceived by the participants' and as marked in discourse in the asynchronous Computer Mediated Communication (CMC) context. We focus on occurrences of "impolite talk" and examine the context bound nature of communicative strategies adopted by the interactants in or...
Article
Full-text available
WORKING PAPER IN IDEOLOGY IN DISCOURSE ANALYSIS No. 26 (December 2009) The aim of this paper is to show the critical relevance of post-structuralist political theory to cross-cultural management studies. By emphasizing the key role that questions of identity, difference, and struggle play in the multinational corporate context, we argue for a shif...
Article
Bargiela-ChiappiniFrancesca, NickersonCatherine, & PlankenBrigitte, Business discourse. New York: Palgrave Macmillan, 2007. Pp. xiv, 282. Pb £18.99. - Volume 37 Issue 4 - Jo Angouri
Article
This article reports a case study of three multinational companies that work together in a consortium, focusing on intercompany and intracompany variation in writing products and processes. The authors discuss variation in two genres: meeting minutes and internal memos. Adopting a social constructionist, communities of practice (CofP) approach, the...

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