Jm Arias-Febles

Jm Arias-Febles
Universidad de Las Palmas de Gran Canaria | ULPGC · Department of Economics and Business

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1
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3
Citations
Citations since 2016
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2 Citations
20162017201820192020202120220.00.20.40.60.81.0
20162017201820192020202120220.00.20.40.60.81.0
20162017201820192020202120220.00.20.40.60.81.0
20162017201820192020202120220.00.20.40.60.81.0
Introduction
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Publications

Publication (1)
Article
Full-text available
Limited previous research has examined the impact that third-party guests’ observations of (in)justice for others can have on a hotel. This study deals with this issue by testing whether the way guests who raised a complaint perceive management treatment towards hotel staff influence their satisfaction with service recovery (SSR), when controlling...

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