Jinlin Zhao

• Ph.D.
• Managing Director at Florida International University

Based on the conservation of resources theory, this study investigated the relationships between the online travel agency employees' perceived benefits and risks of ChatGPT, job insecurity, and turnover intention. Additionally, we also examined the mediating role of job insecurity and the moderating role of organizational support. Using data from a...

Based on valence theory, this study investigated the intention to use mobile payments consistently between Chinese and US users in the post-COVID-19. 864 questionnaires were effectively collected. SEM and MGA analyses revealed that the effects of trust on continuance intention, monetary value, social influence on trust, and convenience on perceived...

This study extended the theory of reasoned action (TRA) by including cruise involvement, safety protocols, and trust (stimulus-organism-response paradigm), and risk perception (the prospect theory), developing a theoretical framework to explore and compare Chinese repeat and potential guests' travel intentions, thus making great efforts to rebuildi...

Central Asian (CA) countries (Kazakhstan, Kyrgyzstan, Turkmenistan, Tajikistan, Uzbekistan) are assumed to be one of the most attractive tourist destinations since this particular geographical location holds immense potential in tourism products. Due to the COVID-19 pandemic, the flourishing tourism sector of these countries has been immensely affe...

This research aims to use an integrated theoretical model to explore the reasons why Chinese generation X and Y travelers cruise, and the resultant repeat behavioral intentions. As more and more cruise companies acknowledge the potential cruise market that China has to offer, there is great potential value in understanding the motivations for gener...

Understanding the decision-making process and predicting cruise consumers behavior are critical. This study develops and tests a structural equation model (SEM) using the Theory of Planned Behavior (TPB) and Motivation – Satisfaction Theory to explain Chinese consumers travel motivation and behavioral intention in the cruise industry. Nine hypothes...

Purpose The purpose of this paper is to interview Jerry Montgomery-Senior Vice President of Global Human Resources at Carnival Corporation-regarding recent trends in the cruise industry Design/methodology/approach Interview with industry leader. Findings Several trends are identified. Originality/value Researchers and students will acquire a bet...

The researchers surveyed college voluntourists in Southern China, who participated in a tourism destination evaluation. This research aimed to empirically study the self-efficacy of the voluntourists. The basis of this voluntourism research is structured around work value, job satisfaction, self-efficacy in participating in the voluntourism activit...

This study explores the repositioning of an international hotel brand, Howard Johnson China (HoJo China) and examines the decoding strategies and process the firm undertook to establish itself in that market. The study reports that HoJo China had gone through a reverse model of repositioning, starting with the repositioning decision, followed by cu...

The nature of hotel crimes can be generally regarded as opportunistic and convenient. The hospitality industry is particularly sensitive to criminal activities in tourist destinations. The present researchers have reviewed all reports of hotel/motel incidents in the Miami-Dade County and reported to Miami-Dade Police Department (MDPD) during the pe...

The study examines the influence of price and brand image on three major restaurant quality attributes (ambiance, food quality, and service quality). A total number of 363 cases from the survey were used to assess the proposed model for structural equation modeling. The results of this study indicated that brand image significantly affected custome...

Purpose The purpose of this study was first to examine how goal-oriented attendees and experiential-oriented attendees were related with their overall satisfaction and loyalty of the destination with respect to international food and wine festival. It also investigated how these relations are mediated by different dimension of experiential consump...

Urban tourism is booming and, as a result, crowding is now recognized as a social constraint in many tourist cities. When related to sustainability, tourism crowding must be considered. However, the way tourists experience crowding is still a neglected topic in urban tourism research. In this study, we proposed a new approach to exploit tourism cro...

Purpose – The present study aimed to discover whether there are any differences among people in healthy eating and nutrition consciousness when they eat out at restaurants. Also, the study aimed to determine what relationship exists between consumers' lifestyle and their behavioral intention to eat healthily when dining out. In addition, the study...

Faculty participating in the faculty intern program offered through I-Chrie and sponsored by Marriott International report on the value of updating skills through the field experience. This report includes the variety of experiences each faculty gained through participating in high quality orientation programs and rotations through departments in l...

The purpose of the present study was to find factors influencing consumers when selecting a restaurant in South Florida. Respondents were asked to rate provided attributes in a 5-point Likert scale according to their preferences in selecting a restaurant when dining out. Respondents were also asked to indicate on a 5-point scale the importance of h...

In the restaurant business, customer satisfaction can be linked directly to restaurant sales; thus, it is important to identify which perceived quality factors more strongly affect customer satisfaction or dissatisfaction. The purpose of this study was to find differences between satisfied and dissatisfied customers. The major analytical method use...

Purpose The purpose of this paper is to investigate US lodging properties’ organizational employee‐retention initiatives and practices, and to examine the impact of those initiatives on employee turnover and retention. Design/methodology/approach Using the Directory of Hotel & Lodging Companies , a convenient sample group of 24 management companie...

The tourism industry has been rapidly expanding over the past few decades, and hotels and lodgings have become an integrated part of tourism-expansion in many tourist-oriented destinations. Many factors influence tourists' decisions on where to visit and in which hotel to stay, and the extent of criminal activity in and around hotels is of critical...

Using 185 completed surveys from hotel customers in Tianjin, China, the authors conducted a multiple regression analysis of the effects of information collection, participation in service design and standard build-up, interaction with employees, and “word of mouth” communication with hotel customers. It was found that these four dimensions of custo...

Crimes against tourists have a significant, negative impact on tourist-related industries. Particularly, the hotel industry is extremely sensitive to criminal activities against either hotel visitors or the hotel itself. Nevertheless, researchers have rarely examined hotel crimes in terms of the nature and the pattern of criminal victimizations amo...

This exploratory study identified specific preferences and characteristics of Korean wine consumers. Relevant literature was reviewed in an attempt to find the most suitable market strategy in the Korean wine market. This study employed samples from members of a Korean wine association (KISA) to identify Korean wine consumers' characteristics and p...

This explorative study examined motivation variables and customer satisfaction among different demographic groups who patronized international casual-dining restaurants in Korea. This study utilized a survey method with 483 eligible responses. Factor analysis, ANOVA and Tukey's HSD were conducted for statistical analysis. The results indicated ther...

This study investigates the experiences of both faculty and hosting property executives with internship programs offered through the Council for Hotel, Restaurant, and Institutional Education. Surveys were sent, via myriad methods, to participants asking for a summary of their experiences and suggestions for improvement. Also of interest was the fe...

This paper attempts to argue that proper and well-organized environmental scanning activities could result in accurate predictions of forces driving change within the hospitality industry. The key forces driving change identified in research conducted by the authors under the auspices of the International Hotel and Restaurant Association are review...

This empirical study identifies specific preferences of Japanese visitors staying in U.S. hotels. Relevant literature is reviewed in an attempt to identify guest services which Japanese visitors prefer. This paper offers hotel operators suggestions about what they need to understand in order to attract and retain Japanese visitors. The results of t...

This paper reports the results of a two-year investigation into the forces driving change in the global foodservice industry and the identification and analysis of competitive methods used by multinationals to respond to these forces. The five forces identified are: (1) globalization and economic change, (2) a knowledge based environment, (3) the f...

In order to position products, hotel managements need to understand its customersÆ needs and wants. With the application of multivariate techniques, this study identifies segments within the business travel market based on criteria business travelers use to choose their hotels. A national usable sample of 350 business travelers, drawn from a mail s...

The purpose of the present study is to examine of selection preferences and to compare residents’ preferences with visitors’ ones in South Florida. Using data 290 customers in full-service restaurants, results show that consumers’ restaurant selection preference between residents and visitors is not significantly different; however, there are signi...

This research uses the case study method to analyze strategic management practices for the Beijing Olympic Catering Services project. The data from this research were collected through observations and interviews of the management team. Through a systematic approach, the study reports on management practices reflected in strategic moves, management...

Biometrics is an emerging technology that faces resistance by hotels to embrace possibly due to its connotations to being based only in the context of security issues, guest's perceptions and acceptance of biometric technologies, the costs and reliability of biometric technologies, protecting the privacy of guests and the use of the data for discri...

The purpose of this study is to examine the impact of changes made to rules and benefits with frequent flyer programs. A secondary objective of the study is to determine how rewards influence repeat purchase intentions and the role of frequent flyer programs in customer initiation and retention. Data will be collected using a mixed methodological p...