
Jessica Westman TrischlerKarlstads Universitet · Department of Social and Psychological Studies
Jessica Westman Trischler
PhD
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12
Publications
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Introduction
Skills and Expertise
Publications
Publications (12)
Within service research, sustainability has emerged as a subject of increasing prominence in recent years, with its foundational roots tracing back to the hospitality context. To provide a comprehensive overview of the various topics of sustainability within the field of service research, we invited a group of renowned scholars from different acade...
This article contributes a novel approach to public service design in the age of digitalization. Termed ‘design for experience’, this approach builds on developments in the fields of digitalization, user experience, and service design, as well as the integration of the service ecosystem concept. ‘Design for experience’ aims to facilitate value prop...
This mixed methods study investigated how value is created in the physical retail space and how the customer experience is influenced by digital technology. A cross-sectional survey, with both qualitative and quantitative components, was distributed across a heterogeneous sample of 832 customers. The results revealed an over-arching model comprised...
To understand children’s experiences of their daily travel, and the consequences of these experiences, it is essential that we directly address children. The Satisfaction with Travel Scale (STS) is a self-report instrument consisting of nine items divided into three subscales – two reflecting affective travel experiences and one reflecting cognitiv...
Purpose
The purpose of this paper is to evaluate the usability of different design methods in understanding the customer experience from a contextual and systemic standpoint.
Design/methodology/approach
Three design methods (i.e. personas, observations and collaborative service mapping) were applied to analyze customer experiences in two service s...
We investigate whether travel mode, travel time, and activities during travel influence children’s satisfaction with their travel to school, their current mood, and their cognitive performance after arriving at school. A sample of 344 children (165 girls) between the ages of 10 and 15 years were recruited at five public schools in Värmland County,...
Children's school journeys have changed vastly during recent decades: More children are being driven to school in private cars instead of walking and cycling, with many who are entitled to a free school bus service still being driven. Earlier research into travel mode choice has often investigated how urban form impacts upon mode choice regarding s...
Sensory isolation in a flotation tank is a method known for inducing deep relaxation and subsequent positive health effects for patients suffering from e.g. stress or muscle tensions pains. Very few studies have investigated this method as a preventive health-care intervention. The purpose of this study was to evaluate the effects in healthy partic...
This study aims to evaluate if children’s affective experience of every-day travel varies depending on travel mode and destination of travel. More specifically, what are children’s reported valence (unpleas- antness–pleasantness) and activation (deactivation–activation) while travelling to different destinations and does this experience have spill-...
This study aims to evaluate if children’s affective experience of every-day travel varies depending on travel mode and destination of travel. More specifically, what are children’s reported valence (unpleas- antness–pleasantness) and activation (deactivation–activation) while travelling to different destinations and does this experience have spill-...