Jessica Lindblom

• PhD in cognitive systems
• Associate Professor of Human Computer Interaction at Uppsala University

This paper contributes to the long-ongoing research on control room work by exploring the work practices of traffic controllers and information officers in the domain of train traffic. This study examines how distributed, socially, spatially, and temporally dynamic work activities are enacted within train traffic control rooms. By exploring the sit...

The human-robot interaction (HRI) field goes beyond the mere technical aspects of developing robots, often investigating how humans perceive robots. Human perceptions and behavior are determined, in part, by expectations. Given the impact of expectations on behavior, it is important to understand what expectations individuals bring into HRI setting...

Increased use of robotization, automation, and artificial intelligence (AI) highlights the need for theory development of the digital work environment since such technologies are likely to significantly alter or even totally change human work practices. This paper focuses on how these technologies influence people’s digital work engagement. In an o...

The industrial transition to Industrie 4.0 and subsequently Industrie 5.0 requires robots to be able to share physical and social space with humans in such a way that interaction and coexistence are positively experienced by the humans and where it is possible for the human and the robot to mutually perceive, interpret and act on each other’s actio...

The industrial evolutions require robots to be able to share physical and social space with humans in such a way that interaction and coexistence are positively experienced by human workers. A prerequisite is the possibility for the human and the robot to mutually perceive, interpret and act on each other’s actions and intentions. To achieve this,...

The benefits of feeding calves more milk are increasingly being recognized by dairy farmers. However, most producers have still not implemented higher feeding plans. The aim of the present study was to gain a deeper understanding of farmer and farm staff attitudes, and the perceptions and factors considered in their decision-making regarding daily...

Expectations shape our experience with the world, including our interaction with technology. There is a mismatch between what humans expect of social robots and what they are actually capable of. Expectations are dynamic and can change over time. We have previously developed a framework for studying these expectations over time in human-robot inter...

Conference proceedings from the 51st NES Conference Work Well - Ergonomics in an unpredictable world, 23-25 October 2022 in Uppsala, Sweden. Editors Jessica Lindblom and Cecilia Österman.

Social robots are designed in manners that encourage users to interact and communicate with them in socially appropriate ways, which implies that these robots should copy many social human behaviors to succeed in social settings. However, this approach has implications for what humans subsequently expect from these robots. There is a mismatch betwe...

Context In Sweden, 34% of herds in official statistics 2021 (77% of the cows) have an automatic milking system (AMS) and keep 19% of the dairy cows. Objective This study should be considered in relation to the rapid increase of digitalisation in agriculture. It aimed at investigating Swedish farmers’ experiences and reflections in dairy farming co...

The over-reaching purpose of this chapter is to address the sense-making and embodied nature of the artful mind. In doing so, I will reformulate Merlin Donald’s (2006) governing cognitive principles for art, advocating the enactive, emergent, situated, and distributed aspects of art and aesthetic experience as sense-making practices that are compat...

In this paper, we investigate and analyze how young people that have motor impairments experience and have access to various forms of Information and Communications Technology (ICT). The aim is to gain a deeper understanding of how various assistive technologies (AT) mediate between young people and ICT systems, exploring how the user experience is...

Industries are under development with new upcoming tools that will further streamline the work of operators, not least in assembly. Assembly instructions are usually visualized by traditional paper or data bases. A new way of showing instruction is provided by augmented reality (AR). The focus of this paper is the user experience (UX) of AR based i...

The ANEMONE is a methodological approach for user experience (UX) evaluation of action and intention recognition in human-robot interaction that has activity theory as its theoretical lens in combination with the seven stages of action model and UX evaluation methodology. ANEMONE has been applied in a case where a prototype has been evaluated. The...

Applying game like elements to tasks or computer systems meant for serious, non-game, activities is becoming more common, and is seen as a way to support users in learning a system or to support users in performing tasks better. Applying game like elements requires an understanding of users, the target task, and what can motivate the target users i...

The field of Human-Robot Interaction (HRI) is progressively maturing into a distinct discipline with its own research practices and traditions. Aiming to support this development, we analyzed how ethical conduct was reported and discussed in HRI research involving human participants. A literature study of 73 papers from three major HRI publication...

In this paper, we detail research and development of data-driven personas in the IPS-IMMA digital human modelling system. Semi-automatically generating personas for working with user experience (UX) aspects of the Operator 4.0 side of Industry 4.0 is suggested as a viable approach for contributing to operator well-being and diversity by supporting...

The development of human–robot collaboration (HRC) is expected to have increasing importance in Industry 4.0 for a growing number of companies. The purpose of this chapter is to address the role and relevance of jointly designed, developed and implemented industrial demonstrators of HRC systems in projects, resulting in an increased knowledge—both...

Background Describing the role of a facilitator often results in to-do lists resembling a recipe or a laundry list to follow. Such lists fail to grasp the inherent complexity of facilitation and are not very useful in guiding facilitators when, why and if they should intervene in the unfolding live performance of that day. Aim To develop a deeper...

The aim of this extended abstract is to introduce five examples of ethical issues in HRI that could have potential ethical implications, particularly on HRI participants. We consider these examples important to discuss in order to reach a consensus on how to handle them. Due to space limitations, this list is far from exhaustive and we hope that it...

The aim of this paper is to highlight some benefits of incorporating usability/user experience (UX) approaches in the software development process of research projects advancing digital human modeling (DHM), and how these processes, approaches, and methods can help keeping the development process more focused and efficient. Research projects that c...

Virtual Reality (VR) could be used to develop more representative Digital Human Modeling (DHM) simulations of work tasks for future Operators 4.0. Although VR allows users to experience the manikin as rather realistic in itself, there are still several aspects that need to be considered when shifting from tasks performed in the real world into a vi...

The fields of human factors and ergonomics are systemic by nature, focusing on studying complex interaction between human and technology. However, the levels of explanation have resulted in physical or cognitive ergonomics. Modern understandings of human cognition and technology-mediated interaction, such as embodied cognition, activity theory and...

The coexistence of robots and humans in shared physical and social spaces is expected to increase. A key enabler of high-quality interaction is a mutual understanding of each other’s actions and intentions. In this paper, we motivate and present a systematic user experience (UX) evaluation framework of action and intention recognition between human...

The main issue addressed in this paper is to provide a reassessment of the role and relevance of the body in social cognition from a radical embodied cognitive science perspective. Initially, I provide a historical introduction of the traditional account of the body in cognitive science, which I here call the cognitivist view. I then present severa...

For social robots to provide long-term added value to people’s lives, it is of major importance to emphasize the need for developing a positive user experience (UX). In this chapter, we address the identified lack of available and suitable UX evaluation methods in social human-robot interaction (HRI). Inspired by Blandford’s and Green’s iterative m...

For social robots, like in all other digitally interactive systems, products, services, and devices, positive user experience (UX) is necessary in order to achieve the intended benefits and societal relevance of human–robot interaction (HRI). The experiences that humans have when interacting with robots have the power to enable, or disable, the rob...

This paper presents a discussion on the role of embodied interaction with a basis in social embodiment effects and how they can be viewed in light of manufacturing ergonomics. The social embodiment effects are four statements, grounded in empirical findings, which highlight the interplay of social stimuli, embodied responses, and cognitive processi...

The increasing complexity and demands of assembly operations in manufacturing has been shown to lead to increased cognitive load in assembly workers. Previous work has outlined the complexity of an assembly worker's situation both in terms of difficulty and speed of work and there have been a few attempts at creating frameworks and methods for unde...

Although there has long been a call for a holistic systems perspective to better understand real work in the complex domain of railway traffic, prior research has not strongly emphasised the socio-technical perspective. In operational railway traffic, the successful planning and execution of the traffic are the product of the socio-technical system...

Industry 4.0 aims to support the factory of the future, involving increased use of information systems and new ways of using automation, such as collaboration where a robot and a human share work on a single task. We propose a classification of collaboration levels for Human-Robot collaboration (HRC) in manufacturing that we call levels of collabor...

Operational train traffic is dependent on an efficient traffic plan monitored and executed by the traffic controllers, the proficient maneuvering of the trains by the train drivers, and on the interaction, communication, and coordination between these two work roles. The railway research community, and the branch of industry itself, has called for...

Socially interactive robots are expected to have an increasing importance in human society. For social robots to provide long-term added value to people's lives, it is of major importance to stress the need for positive user experience (UX) of such robots. The human-centered view emphasizes various aspects that emerge in the interaction between hum...

Social robots are expected gradually to be used by more and more people in a wider range of settings, domestic as well as professional. As a consequence, the features and quality requirements on human–robot interaction will increase, comprising possibilities to communicate emotions, establishing a positive user experience, e.g., using touch. In thi...

Advancements in human-robot collaboration (HRC) are major aspects of the future Industry 4.0. HRC entails humans that cooperatively work with fenceless robots in dynamic, changing, and rather unpredictable settings where they should assist and learn from each other and automatically respond to changes [1]. The envisioning of smart factories of the...

Our present work aligns three results from previous robotics research in simultaneous kinesthetic teaching of spatial and force/torque requirements for “in-contact” tasks, to highlight the endeavor towards the creation of safe, flexible, cost effective, confidential, natural programming interfaces, a crucial tool for the manufacturing domain of the...

Industry 4.0 aims to support the factory of the future, which involves increased amounts of information systems and new ways of using automation. One new usage is collaboration between human and industrial robot in manufacturing, with both partners sharing work on a single task. Supporting human-robot collaboration (HRC) requires understanding the...

Advancements in human-robot collaboration (HRC) are regarded as major aspects of the future Industry 4.0. HRC entails humans that cooperatively work with fenceless robots in dynamic, changing, and unpredictable settings where they should assist and learn from each other. Because of the prevailing orientation towards human factors, HRC runs the risk...

This study illustrates how crisis management capability is developed in series of recurring exercises, rather than in one single exercise. Over one hundred table‐top and role‐playing exercises were performed and evaluated in a longitudinal cross‐case action research study in 12 Swedish municipalities. By consciously adapting training formats, munic...

This paper presents several strategies employed by advisors in relation to the use of a Swedish agricultural decision support system (AgriDSS) called CropSAT, which is free to use and funded by the Swedish Board of Agriculture. The research questions for the study were: How is extension affected and possibly altered when provided with CropSAT? 2) H...

Precision agriculture is an important part of the sustainable intensification of agriculture, where information and communications technology and other technologies are necessary, but not sufficient for sustainable farming systems. The technology must fit into farmers' practice and be handled by their experienced-based, situated knowledge in order...

Over the last few years, technological developments in semi-autonomous machines have raised awareness about the strategic importance of human-robot interaction (HRI) and its technical and social implications. At the same time, HRI still lacks an established pedagogic tradition in the coordination of its intrinsically interdisciplinary nature. This...

In order to deepen the understanding of the intrinsic interactions and interplay between humans, tools, and environment from a systems perspective, research in the wild (RITW) approaches have gained traction during recent decades as they provide a higher ecological validity of findings. This paper presents a RITW study, investigating how assembly,...

In the present study, 64 users were asked to convey eight distinct emotion to a humanoid Nao robot via touch, and were then asked to evaluate their experiences of performing that task. Large differences between emotions were revealed. Users perceived conveying of positive/pro-social emotions as significantly easier than negative emotions, with love...

The increasing complexity and demands of assembly operations in manufacturing has been shown to lead to increased cognitive load in assembly workers. Previous work has outlined the complexity of an assembly worker's situation both in terms of difficulty and speed of work and there have been a few attempts at creating frameworks and methods for unde...

This paper presents several strategies employed by advisors in relation to the use of an agricultural decision support system (AgriDSS) called CropSAT, which is free to use and funded by the Swedish Board of Agriculture. The research question for the study was: How is extension affected and possibly altered when provided with CropSAT? Thirteen crop...

The interdisciplinary field of cognitive science has been and is becoming increasingly central within human factors and ergonomics (HF&E) and, since at the same time, there has long been a call for a more systems perspective in the area with a somewhat wider unit of analysis. This paper argues that the theoretical framework of distributed cognition...

Precision agriculture provides important issues toward a more sustainable agriculture. Many farmers have the necessary technology to operate site-specifically, but they do not use it in practice, and thus available information and communications technology (ICT) systems are not used to their full potential. This paper addresses how to reduce the so...

The factory of the future aims to make manufacturing more effective and easily customisable, using advanced sensors and communications to support information management. In this paper, we examine how breakpoint selection during interruption management can fail, even when using recommendations for interruption management from existing research. We p...

Socially interactive robots are expected to have an increasing importance in human society. For social robots to provide long-term added value to people's lives, it is of major importance to stress the need for positive user experience (UX) of such robots. The human-centered view emphasizes various aspects that emerge in the interaction between hum...

This paper presents a study examining interruptions in the wild by portraying the handling of interruptions in manufacturing from a distributed cognition lens. By studying how interruptions occur and are handled in the daily activities of a work team at a large foundry for casting heavy diesel engines, we highlight situations when the propagation,...

This paper examines how interruptions from information and communications technology systems affect errors and the time to complete tasks for assembly workers. Interruptions have previously been examined in laboratory experiments and office environments, but not much work has been performed in other authentic environments. This paper contains the r...

Interruption research can provide human factors and applied ergonomics with an enhanced understanding of how to notify assembly workers in manufacturing. The paper investigates and analyzes what happens in the transition phase when resuming to the primary task; to understand what kind of support assembly workers may need during this critical and co...

Cognitive science is becoming increasingly central within human factors and ergonomics (HF&E) and there has long been a call for a more systemic perspective in the area with a somewhat broader unit of analysis. This paper presents a case study applying the theoretical framework of distributed cognition (DCog), which shows how DCog would offer a mor...

Agriculture is facing immense challenges and sustainable intensification has been presented as a way forward where precision agriculture (PA) plays an important role. More sustainable agriculture needs farmers who embrace situated expertise and can handle changing farming systems. Many agricultural decision support systems (AgriDSS) have been devel...

Precision agriculture (PA) is an important part of sustainable intensification, where information and communications technology (ICT) and other technologies are necessary but not sufficient for sustainable farming systems. Many agricultural decision support systems (AgriDSS) have been developed to support farmers to manage an increased amount of ga...

The development of socially interactive robots is expected to have an increasing importance in everyday life for a growing number of people. For social robots to provide long-term added value to people’s lives, it is of major importance to stress the need for developing a positive user experience (UX). The human-centered view emphasizes various asp...

Cognitive science is becoming increasingly central within human factors & ergonomics and, since at the same time, there has long been a call for a more systemic perspective in the area with a somewhat wider unit of analysis, this paper argues that the theoretical framework of distributed cognition would greatly benefit the area. It would offer a mo...

Embodied cognition can provide human factors and applied ergonomics practitioners with better embodied cognition design principles. This paper investigates and analyzes observational video-recorded data from an experiment that simulated a manufacturing environment. The operator was interrupted during a primary assembly task via a handheld computing...

This paper examines an icon set designed for displaying uncertainty surrounding threat levels of an approaching object in an aircraft cockpit. This is done through an experiment that compares an icon set designed for this experiment with two icon sets from existing research that were tested in static laboratory conditions. The experiment used a fli...

It is widely recognized that there is a substantial gap between usability research and practice where UCD approaches are rarely applied in practice due to arguments regarding the intricate nature of its methods and techniques. This paper presents an action research study designed to investigate and analyze the potentials for an increased degree of...

This paper presents a mixed evaluation design including quantitative and qualitative datain order to validate the scope, validity, and reliability of a recently developed CLAM method and tool. A central part of the evaluation was the use of a modified pluralistic walkthroughthat was created to better suit the industrial domain. The evaluation of CL...

Precision agriculture provides important routes toward a more sustainable agriculture. Many farmers have the necessary technology to operate site-specifically, but they do not use it in practice, and available IT systems are not used to their full potential. This paper discusses how to reduce the so-called ‘implementation problem’ in order to impro...

This chapter summarizes the main contributions of this book, compares it with related work, and considers what kind of a body is necessary for cognition as well as the uniqueness of human cognition. It also discusses some methodological issues, and presents some implications to AI and socially interactive technology. It also offers some ideas for f...

This chapter provides an overview of the history of the conceptions of the relation between mind and body. It begins with the ideas of Plato and Descartes, continuing via Darwin’s work to behaviorism, various (alternative) approaches of agent-environment interaction to the rise of the cognitive revolution in the mid-1950s. The inception of cognitiv...

This chapter describes why and how embodied and situated approaches to cognition became relevant in the mid-1980s. It also offers an overview of basic ideas, characteristics, levels and concepts relevant to embodied cognitive science. Subsequently it portrays different approaches to, and views of, embodiment and embodied cognition in current embodi...

This chapter concerns the empirical part of the book. The first section describes and motivates the research design of the empirical work. The following sections and their subsections describe the conducted case study in different social situations in which different aspects of embodied actions of socially interactive cognition are the focus of ana...

This chapter discusses different aspects of embodiment in social interaction. Experimental findings of social embodiment effects in social psychology, emotions, and attitudes are reviewed. Furthermore, phenomenological issues as well as neurological underpinnings of embodiment in social interaction are discussed. In particular, the chapter addresse...

This chapter motivates and describes the framework from both historical and ‘state-of-the-art’ perspectives. The first section can be regarded as a short summary of the ideas portrayed in the previous chapters, which subsequently progresses to the final framework for the embodied nature of social interaction and cognition.

This chapter investigates issues of social interaction and cognition, analyzing and discussing in further detail the common characteristics, levels, kinds and methods of studying social interaction and cognition. In addition, two different metaphors concerning how to view social interaction and cognition are compared and contrasted, and finally the...

This book clarifies the role and relevance of the body in social interaction and cognition from an embodied cognitive science perspective. Theories of embodied cognition have during the last decades offered a radical shift in explanations of the human mind, from traditional computationalism, to emphasizing the way cognition is shaped by the body an...

Welcome to SweCog 2015! The aim of the Swedish Cognitive Science Society is to support networking among researchers in Sweden, with the goal of creating a strong interdisciplinary cluster of cognitive science oriented research. This little booklet contains the abstracts of the invited talks as well as all oral and poster presentations at the 201...

The purpose of this paper is to promote sustainability as an important research topic within the computer-supported collaborative learning (CSCL) community. CSCL can play a crucial role in the achievement of sustainability, which is paramount for the well-being of current and future generations. While CSCL brings formal educational settings to mind...

: A fundamental challenge of human interaction with socially interactive robots, compared to other interactive products, comes from them being embodied. The embodied nature of social robots questions to what degree humans can interact ‘naturally' with robots, and what impact the interaction quality has on the user experience (UX). UX is fundamental...

Socially interactive robots are expected to have an increasing importance in everyday life for a growing number of people, but negative user experience (UX) can entail reluctance to use robots. Positive user experience underpins proliferation of socially interactive robots. Therefore, it is essential for robot developers to put serious efforts to a...

This chapter briefly contrasts the ongoing debate concerning the nature and kinds of meaning-making within cognitive science and related disciplines. Based on the shortcomings of traditional approaches of meaning making activity it integrates the theoretical framework of Distributed Cognition (DC) with more recent, embodied approaches of social int...

This introductory chapter presents the research domain, describes the aim and motivations of the research, and addresses its theoretical significance to cognitive science as well as some practical relevance to artificial intelligence and socially interactive technology. Furthermore, the research process is described, and the relationship between bo...

Lantbrukarens beslutsfattande och lantbruksrådgivning – en förstudie (DEMIPROF) Farmer's decision-making and agricultural extension – a pilot project (DEMIPROF) Jessica Lindblom och Christina Lundström The aim of this pilot study was to decrease the lack of understanding concerning farmers’ decision-making in order to gain a deeper portrayal of fa...

Companies in various fields are developing information systems that are supposed to show information in a context sensitive manner. This involves modifying user interfaces based on the current activity and location of the user. The research that exists for context aware, task aware, and location aware systems come mostly from research in the office...

Interest in cognitive or mental workload has over the last couple of years increased drastically from a manufacturing application perspective. More and more, people are becoming aware of the cognitive limitations that may have great impact on production outcome. The more easily observable area of physical ergonomics has been successfully investigat...

The interest in cognitive aspects of human performance has dramatically increased in recent years in manufacturing, complementing the area of physical ergonomics, and the expanded focus on cognitive aspects may offer significant insights and contributions to industrial domains. A considerably increased interest has been directed at the role and eff...

The core of many changes towards a more sustainable agriculture is the individual decision-maker. The decisions of each farmer have impacts on sustainability and are made in a complex world of contradictious interests and values. Agricultural decision support systems (AgriDSS) will be a major contributor in the realization of a viable farm economy...

This paper presents five identified challenges concerning learning in a social context in web-based education and discusses lessons learned on how to reduce these challenges in higher education. The study is primarily based on the authors' own experiences in conducting web-based education as well as on theories and research on learning and e-learni...

A comparative theoretical and empirical analysis of three methods for workplace studies is being conducted in this article. The aim of the study was to explore what level of theoretical depth and methodological structure is appropriate when conducting methods for workplace studies to inform design of complex sociotechnical systems. As workplace stu...

Companies in various fields are developing information systems that are supposed to show information in a context sensitive manner. This involves modifying user interfaces based on the current activity and location of the user. The research that exists for context aware, task aware, and location aware systems come mostly from research in the office...

The challenges facing the agriculture sector are immense and a wide range of factors and demands influence it on both local and global level. Making decisions under such circumstances is a complex and delicate task in which goal conflicts cannot easily be resolved. This puts farmers in a rather difficult position as it is impossible for a single in...

Krisberedskapsmyndigheten (KBM) har under perioden 2005 till 2008 finansierat ett postdoktoralt stöd (diarienummer 0836/2005) och projektets syfte har varit att studera kommunal krisövning i teori och praktik. Totalt har 25 olika former av krisövningar designats, genomförds och utvärderats i de fem kommunerna Hjo, Karlsborg, Skara, Skövde och Tibro...

This chapter contrasts traditional, disembodied information-processing approaches to intersubjectivity in socio-cognitive research with more recent, embodied approaches. Based on an analysis of the shortcomings of the former, it focuses on the latter, but also clarifies different notions of embodiment and its role in cognition and social interactio...

This dissertation clarifies the role and relevance of the body in social interaction and cognition from an embodied cognitive science perspective. Theories of embodied cognition have during the past two decades offered a radical shift in explanations of the human mind, from traditional computationalism which considers cognition in terms of internal...

Much recent work in cognitive science has focused on the embodied, situated and distributed nature of mind. This is a radical shift away from the computer metaphor for mind that characterized traditional cognitive science. However, although much attention is paid nowadays to the biological and bodily basis of cognitive processes as well as their so...

Although an increasing number of researchers are convinced that cognition is embodied, there still is relatively little agreement on what exactly that means. Notions of what it actually means for a cognizer to be embodied range from simplistic ones such as "being physical" or "interacting with an environment" to more demanding ones that consider a...

Swedish municipalities are stimulated to conduct emergency management exercises in addition to developing crisis plans. These exercises tend to be grounded in an instrumental philosophy. There is too much focus on doing the exercise and too little attention for the implementation of lessons learned afterwards. A common experience is that the same '...