Jeroen Oskam

• PhD
• Director Research Centre at Hotelschool The Hague

This book deconstructs the ‘sharing’ marketing narratives surrounding Airbnb and similar platforms. It provides a conceptual analysis of the ‘sharing economy’ and accommodation sector and furthers the ongoing discussion surrounding Airbnb and the social sustainability of city tourism. The volume analyses the touristification of neighbourhoods in th...

In the light of the debate on the growth of visitor numbers to city destinations andthe sociocultural footprint of urban tourists, the spatial distribution of urban vacationrentals is a key question: does ‘sharing’, as Airbnb has claimed, spread visitors toperipheral neighbourhoods and contribute to decreasing the congestion in traditionaltourist h...

Many cities focused on tourist development and city marketing to keep their economies afloat during the financial crisis of 2008-2013, but the subsequent economic recovery saw a combination of growing visitor numbers, changing behavior patterns and price hikes, especially in real estate, that created the conditions for a 'perfect storm'. Anti-touri...

Purpose The purpose of this paper is to identify the state of academic research on ethical issues connected to innovation in hospitality. Through a systematic review of the literature on this topic, the authors aim to offer a synthesis of research approaches and to provide proposals for future research. Design/methodology/approach The authors cond...

During the Covid‐pandemic, the expectation emerged that the digitalization of business processes would have a permanent character. In particular, business travel would be replaced, to a large extent, by virtual meetings. This article uses complex systems theory to study business travel to Amsterdam before and after the Covid‐pandemic, analyzing a l...

During the last few years, learning techniques have changed, both in basic education and in higher education. This change has been accompanied by new technologies such as Augmented Reality (AR) and Virtual Reality (AR). The combination of these technologies in education has allowed a greater immersion, positively affecting the learning and teaching...

Purpose This paper discusses plausible future scenarios for small and medium tourism enterprises (SMTEs) in the “sun, sea and sand” destination of the Canary Islands (Spain) and assesses to what extent they are prepared to adjust to market changes and technological developments in the light of both sudden disruptions and long-term shocks. Design/m...

Purpose The purpose of this paper is to identify the state of academic research on ethical issues connected to innovation in hospitality. Through a systematic review of the literature on this topic, the authors aim to offer a synthesis of research approaches and to provide proposals for future research. Design/methodology/approach The authors cond...

Purpose The purpose of this paper is to discuss the evolving interpretations of the Covid crisis and its impact on hospitality and tourism. Design/methodology/approach Scenario planning paper following Framework Foresight about the Covid pandemic and its impact on hospitality and tourism. Research input was gathered from research reports in differ...

The sharing economy is at the centre of current debates involving new technologies, sustainability, big data and stakeholder engagement. This edited volume encourages new theoretical and empirical development on sharing economy studies in the service industries field.

This book contains 11 chapters demonstrating the incredible complexity characterizing the relationship between peer-to-peer (P2P) loding and commmunity resilience, by considering multiple stakeholder perspectives and examining a diverse array of destination communities. The research within this book clearly shows how P2P lodging can foster resilien...

This chapter discusses the recent development of residents’ perceptions of and attitudes towards tourism development in the city of Amsterdam. It evaluates whether explanations in extant theories about resident perceptions, such as those based on the Social Exchange and Social Representations theories, are applicable to contemporary developments ar...

This conceptual chapter explores the drivers of tourism demand. The literature about ‘push’ motives in tourism —motives for people to participate in travelling— have focused on individual motives, and have concluded that a dissatisfaction with daily lives, originating in alienation or anomie, motivate people to ‘get away’. It can be argued that the...

The development of urban vacation rentals has caused three contradictions to obfuscate the academic and the social debate. This chapter discusses the contradictions between commercial and ‘sharing’ and between centralised and spreading as promoted by the marketing narrative of market leader platform Airbnb, but not supported by data on urban vacati...

The Covid-19 Pandemic will probably cause a profound economic crisis with particularly high impact for travel and tourism. This paper combines analyses of past plans and scenarios with information that has become available on the evolving crisis to evaluate potential recovery scenarios. This conceptual discussion paper combines the study of policy...

On March 28-29, 2019, Hotelschool The Hague organised a research symposium on Hospitable futures: Preparing talents and understanding the technology to create meaningful encounters. In line with the school’s research vision, the symposium was meant to bridge the gap between academic research and the insights and concerns of practitioners. At the sy...

This paper seeks to clarify the nature of the urban vacation rental business, in particular in relation to the so-called “Sharing Economy”, by analyzing the dynamic pricing behavior of Airbnb hosts in Amsterdam. It explores Airbnb’s host “professionalization”, building on the strategic management literature showing efficient pricing behavior to be...

In the first place, the industry itself and therefore the hospitality professions. Globalization, digitization and the emergence of platform-based business models have revolutionized the business. In the second place, the way hotel schools are embedded in the educational systems. Increased complexity requires a higher level of preparation, which co...

The evolution of the hospitality industry, in the context of disruptive technological change and globalization

This book analyses the development of hospitality education from vocational to higher education, and discusses the positioning of hotel schools. It addresses questions such as: Should hospitality management become part of generic business education? Are the technical training programmes that have defined the identity of these schools a remnant of t...

Overtoerisme is ons probleem D e hotelsector kan niet om dit debat heen, al was het alleen maar omdat verschil-lende steden maatregelen, zoals hotelstops, tegen de groei van het aantal bezoekers hebben afgekon-digd. Maar ook hotelgasten worden getroffen door een ontevreden-en dus minder gastvrije-omgeving. En, on-danks het directe economische belan...

Met 474 procent groei van de vraag in 2015 (in totaal 736.000 overnachtingen in Amsterdam), en waarschijnlijk nog eens een verdubbeling in 2016, is de ontwikkeling van Airbnb stormachtig verlopen. De impact wordt nog maar door weinigen onderschat. Toch zijn veel artikelen en opinies over het verschijnsel slagen in de lucht: emotionele stellingnames...

The popularity of Amsterdam as a travel destination continues to grow. For both overnight stays and visitor numbers, 2015 was another record year for the city and a further increase is expected in the years to come. Hotel occupancy levels are on the rise. However, increasingly residents are benefiting from the interest in their city by offering the...

Airbnb, the largest networked hospitality platform, originated in “social travel” and is still associated with the “Sharing economy” and with altruism. But since 2008, it has evolved from sharing spare rooms and “living like a local” into a very successful business. Now that Airbnb beats the major hotel chains in accommodation offered and in valuat...

Travel and hospitality were among the commercial sectors profoundly changed by the massive use of the Internet since the 1990s. Whilst initially predictions were that the platform would lead to disintermediation, after the first decade, a new type of intermediary appeared that represented a new value proposition to end users and substantially reduc...

If we realize that the book discusses here-and-now issues, rather than future developments, we should also be aware of the fact that values are time-inspired. In other words, Futures studies show us that a number of new issues are emerging that may drastically change the tourism profession. Therefore our values should evolve to incorporate or refle...

Purpose The conference was dedicated to global changes in tourism and to their specific impact in the Gulf Corporation Council (GCC) region. The purpose of this paper is to summarize the discussions at the conference. Design/methodology/approach Summary and highlights of the conference papers. Findings This report summarizes the findings and reco...

OPEN ACCESS: http://www.emeraldinsight.com/toc/jtf/2/1 Purpose Although networked hospitality businesses as Airbnb are a recent phenomenon, a rapid growth has made them a serious competitor for the hospitality industry with important consequences for tourism and for tourist destinations. The purpose of this paper is to analyse the nature of the ph...

Het betreft een scenariostudie naar de competenties van de toekomstige reisprofessional. Uitgevoerd in opdracht van Reiswerk.

Historically, the political structure of Spain has been a source of conflict: peripheral regions as Catalonia and the Basque country have questioned the centralized power of the state and have claimed a higher level of decentralization in view of their distinct history, cultural identity and language. Recently, political and social discontent has e...

Future points • Reflective thinking on the present and future state of European tourism • Identification of ten trends of importance for the future • Exploration of implications and prospects

Ch. 1 - European Tourism: An Overview Of The Past, A Perfect Revolution In Favour of the Tourist – by Alan Durie Ch. 2 - The Future of European Trends and Predictions - by Ian Yeoman, Albert Postma, Jeroen Oskam, Una McMahon-Beattie and Katherine Findlay Ch. 3 - The Microchipped Tourist: Implications for European Tourism – by Stanislav Ivanov, Cr...