Jennifer Holland

• Doctor of Philosophy
• Visting Fellow at University of Suffolk

Tourist decision-making is complex and understanding why some tourists may reject a cruise vacation is important for continued growth of the cruise sector. Image elicitation was employed in twenty interviews with cruisers and non-cruisers in the UK. Findings revealed risk perceptions influence cruise decision-making as vacation choices reflect self...

This paper investigates aspects of cruising of most concern to Australian consumers during the COVID-19 pandemic, following the shutdown of cruising globally. Using a mixed-method approach, the study asked cruisers and non-cruisers which of the risks associated with cruising were of most concern. The study found health was the most concerning risk...

The COVID-19 pandemic devastated the cruise sector with an initial global shutdown and ongoing patchy resumption, widespread reporting of virus transmission onboard and billions of dollars in economic losses. This study explores how COVID-19 has impacted Australian and UK consumers’ risk perceptions, revealing cruises are no longer considered “safe...

The knowledge base for cruise holidays is conceptually underdeveloped and narrowly focused on health and safety and environmental concerns. This critical review of risk research in relation to ocean cruising identifies knowledge gaps revealing the significance of factors such as financial, performance, time-loss, opportunity, functional, social and...

This paper investigates aspects of cruising of most concern to Australian consumers during the COVID-19 pandemic, following the shutdown of cruising globally and the Ruby Princess debacle. Using Best-Worst Scaling methodology, the study asked cruisers and non-cruisers which of the risks associated with cruising were of most concern. The study found...

The global coronavirus pandemic has devastated the cruise sector with widespread disruption and cancellations affecting millions of cruise passengers. The cruise industry was negatively affected due to the enclavic and confined environment onboard, the high infection rates among both crew and passengers, and widespread negative media coverage. This...

Port development has been dominated by complex and often unequal power relations. Framed through stakeholder collaboration theory, this paper explores the tangled relationship between ports, host communities and cruise companies. As an Indigenous tourism enterprise, Icy Strait Point is facing challenges emerging from tourism development and pressur...

Cruise holidays have become increasingly popular in the past two decades, with passenger numbers increasing every year. The global COVID-19 pandemic resulted in several cruise ships being held in quarantine or stranded at sea with mass disruption and cancelled holidays for millions of vacationers. The pandemic highlights the significance of risk pe...

This document provides a summary of the entirety of the doctoral research project undertaken at the University of Brighton (UK) from 2015-2019. This research project was the first of it’s kind, as there is little empirical research existing which investigates risk in ocean cruising, and none which has investigated tourists’ perceptions of risk in o...

Cruise holidays have become increasingly popular in the past two decades, doubling in size from 5 million passengers in 1997 to 29 million in 2018 (CLIA, 2018). Recent events highlighting risk in cruising include the emergency evacuation of the Viking Sky (Dahl, 2019), the sinking of the Costa Concordia with 32 deaths (Alexander, 2012) and multiple...

Social understanding of risk has become increasingly prominent in the last two decades, reflecting a growing concern with societal and global uncertainty. Understanding how tourists feel about risk is crucial because the presence of risk, whether real or perceived, has the potential to change tourist decision-making. However, risk is not well under...