Jennifer Hehn

• University of St. Gallen

The last decade indicates a drastic upswing in the adoption of organizational artificial intelligence (AI). Companies increasingly seize the transformative potential AI entails to enhance the effectiveness and efficiency of various business functions. However, studies show that over 85% of all AI projects in organizations fail to be implemented. Th...

Zusammenfassung Viele der wertvollsten Unternehmen der Welt betreiben ihr Geschäft auf Basis einer digitalen Plattform samt umgebendem Ökosystem. Während es in der Theorie zahlreiche Erklärungs-und Gestaltungsansätze für die erfolgreiche Umsetzung gibt, gelten diese wirtschaftlich attraktiven Geschäftsmodelle in der Praxis nach wie vor als herausfo...

In this experience report, we describe how we leveraged a combination of Design Thinking and Scrum to develop a new eBusiness-Platform at Deutsche Bundesbank. We summarize our research protocol and share key takeaways both regarding our specific project context and considering similar undertakings in a public sector organization embedded in a compl...

Effective Requirements Engineering is a crucial activity in software-intensive development projects. The human-centric working mode of Design Thinking is considered a powerful way to complement such activities when designing innovative systems. Research has already made great strides to illustrate the benefits of using Design Thinking for Requireme...

Effective Requirements Engineering is a crucial activity in softwareintensive development projects. The human-centric working mode of Design Thinking is considered a powerful way to complement such activities when designing innovative systems. Research has already made great strides to illustrate the benefits of using Design Thinking for Requiremen...

In this position paper, we elaborate on the possibilities and needs to integrate Design Thinking into Requirements Engineering. We draw from our research and project experiences to compare what is understood as Design Thinking and Requirements Engineering considering their involved artifacts. We suggest three approaches for tailoring and integratin...

Design Thinking has become popular to tackle what is often referred to as "wicked problems" in a human-centered manner. In this position paper, we elaborate on the possibilities and needs to integrate Design Thinking into Requirements Engineering. We draw from our research and project experiences to compare what is understood as Design Thinking and...

Effective requirements elicitation is perceived to be one of the most crucial activities in software-intensive development projects. While many scholars and practitioners have pointed out and agreed upon its numerous challenges, others consider the increasingly popular approach of Design Thinking to be the promising ‘cure.’ This paper provides robu...

Requirements Engineering (RE) has been aiding software-intensive development projects for quite some time now. However, today's projects growingly demand for agile and human-centered approaches to discover and meet the often fuzzy needs of the various stakeholders involved. In that regard, Design Thinking (DT) has become one of the most promising m...

As our world is getting increasingly servitized and digitized, innovation is no longer bound to physical products. Customer experience and innovative services have become the new imperative for business success. Design Thinking is becoming a valid approach for service innovation in the digital age. However, a profound understanding of “how” Design...

Design-inspired approaches to problem-solving, like design thinking, have been gaining rising recognition as a way to create human-centric solutions. A design thinking project provides a guiding, yet not rigid framework to explore and specify requirements for the development of a new product or service. We investigate the challenges concerned with...