Jennifer L. Gibbs

Jennifer L. Gibbs
University of California, Santa Barbara | UCSB · Department of Communication

PhD

About

62
Publications
101,516
Reads
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6,153
Citations
Introduction
I am an Associate Professor of Communication at Rutgers University’s School of Communication and Information. My research interests include the use of new communication technologies for online self-presentation and relationship formation as well as collaboration and knowledge sharing in virtual, multicultural work contexts such as globally distributed teams. I am currently studying social media use for knowledge sharing in distributed organizations.
Additional affiliations
July 2010 - present
Rutgers, The State University of New Jersey
Position
  • Associate Professor and Director, Masters of Communication & Information Studies (MCIS)
January 2002 - June 2004
University of California, Irvine
Position
  • Senior Research Fellow

Publications

Publications (62)
Article
A key challenge facing global teams lies in overcoming status differences in order to elicit participation and input from all members. This study extends prior research – which has focused largely on individual-level factors such as language, culture, and location that create status differences that fracture teams and reduce participation – by exam...
Article
The global teams literature has increasingly documented challenges due to demographic faultlines. While this literature tends to assume that faultlines are fixed and produce negative outcomes for teams, organizational communication scholars have long regarded team processes as dynamic and fluid. Drawing on a CCO perspective, we offer a re-conceptua...
Article
Organizational awareness has been viewed as a critical factor in facilitating collaboration and knowledge sharing, particularly among dispersed workers. Drawing on the findings of three studies, we disentangle the complex nature of organizational awareness, with a focus on its role in distributed knowledge sharing. First, we developed and validated...
Article
Full-text available
Virtual work is the new normal, with employees working from dispersed locations and interacting using computer-mediated communication. Despite the growth in virtual work research, it has tended to occur in siloes focused on different types of virtual work (e.g., virtual teams and telecommuting) that are grounded in different research traditions. Th...
Chapter
Full-text available
Field methods offer a way to get a multifaceted view of the communicative processes associated with organizing, organizations, and the complex relationships that make up and are shaped by organizations. This entry discusses the history and evolution of field methods in organizational communication. It starts by defining field research and its metho...
Chapter
Full-text available
Virtual teams have become commonplace in modern organizations, and the interdisciplinary scholarship on virtual teams has burgeoned over the past few decades. Virtual teams are of particular interest to organizational communication scholars, as it is through communication practices that such teams are constituted and become visible. This entry revi...
Article
While much is known about virtual team processes and outcomes, the literature relies on a variety of team configurations and types (including student versus organizational samples, short-term versus long-term teams, functional versus project-based teams, and teams with various task types) yet has not systematically examined how these differences im...
Article
Full-text available
Implementing social media in the workplace may make it easier for employees to participate in knowledge sharing activities such as Q&A and ideation. However, vetting the quality of answers and ideas becomes more complex when anyone in the company can contribute. Research on the use of social media for Q&A has shown that certain characteristics and...
Article
Full-text available
Scant research has examined the role of information and communication technologies (ICTs) for team learning across time. Drawing on theories of team learning, group development, and technological affordances, we provide a multi-method case analysis of emails and interviews that explores how and when team learning occurs. We analyze 468 emails and 2...
Article
Full-text available
Research on online communities has emphasized the individual benefits of social support for members, but less is known about how such communities are regulated through organizing processes of support and control. Drawing on a survey of 214 members of a particular online message board community, we develop and test a model of social support, strengt...
Research
Full-text available
Scant research has examined the role of information and communication technologies (ICTs) for team learning across time. Drawing on theories of team learning, group development, and technological affordances, we provide a multi-method case analysis of emails and interviews that explores how and when team learning occurs. We analyze 468 emails and 2...
Research
Full-text available
Scant research has examined the role of information and communication technologies (ICTs) for team learning across time. Drawing on theories of team learning, group development, and technological affordances, we provide a multi-method case analysis of emails and interviews that explores how and when team learning occurs. We analyze 468 emails and 2...
Article
Full-text available
Scant research has examined the role of information communication technologies (ICTs) for team learning across time. Drawing on theories of team learning, group development, and technological affordances, we provide a multi-method case analysis of emails and interviews that explores how and when team learning occurs. We analyze 468 emails and 20 in...
Chapter
Full-text available
This chapter reviews current trends in the literature related to the influence of vertical and shared leadership styles in the context of virtual teams, unpacking the influence of team structure and task structure to better understand the mechanisms influencing team effectiveness. The authors start by reviewing key features of virtual teams and dif...
Article
Full-text available
Enterprise social network sites (ESNSs) are increasingly being introduced into large multinational organizations. In this article, we consider their potential for supporting knowledge-sharing practices within the organization. First, we build on prior work on affordances by applying notions of collective affordances and affordances for organizing t...
Article
Full-text available
Collaborating across boundaries is important for organizational innovation, but it poses a key challenge for large, distributed organizations. New technologies such as enterprise social media (ESM) are often heralded for their open infrastructure, democratic nature, and ability to break down traditional hierarchies and barriers to communication; th...
Article
Full-text available
The stage on which impressions are managed is no longer purely a physical one but is increasingly mediated by various communication technologies that offer different affordances. This study examines the interplay of media affordances, impression management, and dialectical tensions in relationships between managers and their subordinates. Based on...
Article
Full-text available
This study explores the ways in which the affordances of social media not only increase open communication and knowledge sharing, but also promote covert behavior, creating dialectical tensions for distributed workers that must be communicatively managed. Drawing on a case study of the engineering division of a distributed high tech start-up, we fi...
Article
Full-text available
This manuscript aims to assess the potential of social media as a channel to foster democratic deliberation. It does this by examining whether the types of discussions that citizens maintain in two of the most used social media channels managed by the White House – Facebook and YouTube – meet the necessary conditions for deliberative democracy. For...
Article
Full-text available
A key challenge facing global organisations lies in balancing organisationally and culturally derived power dynamics to elicit participation and input from all sites. This paper draws on a mixed-method analysis of field data from a total of 27 conference calls and 48 interviews with nine global teams at a global minerals and mining company based in...
Article
Full-text available
This paper extends the job characteristics model (JCM) to address virtual work design. We argue that the effects of critical job characteristics (task significance, autonomy, and feedback) on psychological states (experienced meaningfulness, responsibility, and knowledge of results) differ depending on two important elements of virtuality and their...
Article
Full-text available
This study investigates relationships between privacy concerns, uncertainty reduction behaviors, and self-disclosure among online dating participants, drawing on uncertainty reduction theory and the warranting principle. The authors propose a conceptual model integrating privacy concerns, self-efficacy, and Internet experience with uncertainty redu...
Article
Full-text available
This paper extends the job characteristics model (JCM) to address virtual work design. We argue that the effects of critical job characteristics (task significance, autonomy, and feedback) on psychological states (experienced meaningfulness, responsibility, and knowledge of results) differ depending on two important elements of virtuality and their...
Article
Full-text available
In this manuscript we explore the ways in which the marketplace metaphor resonates with online dating participants and how this conceptual framework influences how they assess themselves, assess others, and make decisions about whom to pursue. Taking a metaphor approach enables us to highlight the ways in which participants’ language shapes their s...
Chapter
This chapter examines workplace policies related to virtual work, with a specific focus on telework policies. Such policies are important to successful telework in communicating rules and expectations and providing a basis for negotiation between individual teleworkers and their employers. A content analysis of 35 state government telework policies...
Article
Full-text available
This study examines dialectical tensions in global virtual teams, and the ways in which tensions are negotiated through communicative practices of team members. Drawing on ethnographic data from a global software team, the analysis revealed three main tensions in global team interaction: autonomy—connectedness, inclusion— exclusion, and empowerment...
Article
Full-text available
This study proposes the metaphor of culture as "kaleidoscope" as a lens for understanding the complex culture of global teams and explores cultural tensions characterizing intercultural collaboration in virtual work arrangements. Ethnographic data from a global software team are used to illustrate the framework. Framing cultural differences in term...
Article
Full-text available
Despite the growing importance of virtual teams in modern organizations and the fundamental role played by discursive practices in enacting such teams across time, space, and cultural boundaries, the burgeoning literature on virtuality and virtual teams tends to be predominantly confined to management, computer science, and information systems jour...
Article
Full-text available
To understand why the virtual design strategies that organizations create to foster innovation may in fact hinder it, we unpack four characteristics often associated with the term ‘virtuality’ (geographic dispersion, electronic dependence, structural dynamism, and national diversity) and argue that each hinders innovation through unique mechanisms,...
Article
Full-text available
This study investigates self-disclosure in the novel context of online dating relationships. Using a national random sample of Match.com members (N = 349), the authors tested a model of relational goals, self-disclosure, and perceived success in online dating. The authors’ findings provide support for social penetration theory and the social inform...
Article
Full-text available
This study investigates self-presentation strategies among online dating participants, exploring how participants manage their online presentation of self in order to accomplish the goal of finding a romantic partner. Thirty-four individuals active on a large online dating site participated in telephone interviews about their online dating experien...
Article
Full-text available
This article develops and tests a model examining the relationship between firm globalization, scope of e-commerce use, and firm performance, using data from a large-scale cross-country survey of firms from three industries. We find that globalization leads to both greater scope of e-commerce use and improved performance, measured as efficiency, co...
Article
Full-text available
The Internet and e‐commerce have become increasingly diffused globally, bringing countries together into a global networked economy. Understanding global diffusion requires insight into the determinants of this process across countries. Building on past EDI and IT diffusion studies, this paper moves beyond adoption to look at the determinants of sc...
Article
Full-text available
To gain a better understanding of the global diffusion of e‐business among organizations in developed and developing countries and to investigate the relationships among e‐business contexts, economic environment, and organizational adoption, we conducted a firm‐level survey in two countries – the United States and China – and tested a research fram...
Conference Paper
Full-text available
This article examines the key global, environmental and pol- icy factors that act as determinants of e-commerce diffusion. It is based on systematic comparison of case studies from 10 countries— Brazil, China, Denmark, France, Germany, Mexico, Japan, Singapore, Taiwan, and the United States. It finds that B2B e-commerce seems to be driven by global...
Article
this paper, but we should give readers a brief overview of the kinds of places that we examine, and why we selected them for study. Our research strategy is distinctive for its in-depth examination of major residential areas in Los Angeles. We opted for this strategy because we wanted to study the communication behaviors of people contextualized in...
Article
This paper is the second in the Metamorphosis Project White Paper series, a series addressed to urban policymakers and practitioners (see p. 1 in the Appendix for the full series). The larger Metamorphosis Project research design is both unusual and complex. Detailed descriptions of all its features are reserved for presentation in the Metamorphosi...
Article
This study investigated the effects on bargaining outcomes of (1) cooperative versus competitive spatial configurations and (2) the opportunity to engage in communication . Sixty-one pairs of subjects participated in two game-theoretic bargaining games, the Ultimatum Game and the Communication Game, while placed in one of two settings: sitting acro...

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