Jennifer Fromm

University of Duisburg-Essen | uni-due · Abteilung Informatik und Angewandte Kognitionswissenschaft

Merely using new collaboration technologies does not necessarily result in the desired benefits, which is why it is important to understand what constitutes effective use behavior. In information systems research, the affordance network approach has been developed as a methodological approach to investigate effective use behavior. The approach has...

Disinformation campaigns spread rapidly through social media and can cause serious harm, especially in crises, ranging from confusion about how to act to a loss of trust in government agencies. Therefore, the prevention of dig- ital disinformation campaigns represents an important research topic and concern that needs to be considered by government...

The digital transformation poses challenges for public sector organizations (PSOs) such as the dissemination of false information in social media which can cause uncertainty among citizens and decrease trust in the public sector. Some PSOs already successfully deploy conversational agents (CAs) to communicate with citizens and support digital servi...

Virtual reality promises high potential as an immersive, hands-on learning tool for training 21st century skills. However, previous research revealed that the mere use of digital tools in higher education does not automatically translate into learning outcomes. Instead, information systems studies emphasized the importance of effective use behavior...

Zusammenfassung Durch technologische Fortschritte in den letzten Jahren ist Virtual Reality erschwinglicher und benutzerfreundlicher geworden, sodass Unternehmen die Einführung der Technologie verstärkt in Betracht ziehen. Ihren Aufschwung erlebte die Technologie jedoch durch die Unterhaltungs- und Spieleindustrie, weshalb sich für Unternehmen die...

Security Operation Centers are tasked with collecting and analyzing cyber threat data from multiple sources to communicate warning messages and solutions. These tasks are extensive and resource consuming , which makes supporting approaches valuable to experts. However , to implement such approaches, information about the challenges these experts fa...

Computer Emergency Response Teams (CERTs) are experts responsible for managing cybersecurity incidents. To identify cyber threats, they consider a wide range of sources from official vulnerability databases to public sources such as Twitter, which has an active cybersecurity community. Due to the high number of topic-related tweets per day, credibi...

Virtual reality promises to be a tool that can improve higher education. Immersive virtual environments offer the chance to enrich courses with experiential learning experiences. The technological possibilities evolve rapidly and more and more researchers report on adopting virtual reality for learning-albeit such work often has a more or less expe...

Virtual reality has been proposed as a promising technology for higher education since the combination of immersive and interactive features enables experiential learning. However, previous studies did not distinguish between the different learning modes of the four-stage experiential learning cycle (i.e., concrete experience, reflective observatio...

During crisis situations, emergency operators require fast information access to achieve situation awareness and make the best possible decisions. Augmented reality could be used to visualize the wealth of user-generated content available on social media and enable context-adaptive functions for emergency operators. Although emergency operators agr...

Kleine und mittlere Unternehmen im Bereich industrienaher Dienstleistungen werden durch den digitalen Wandel mit großen Herausforderungen konfrontiert. Anders als im klassischen Produktgeschäft besitzen diese Unternehmen für ihre Dienstleistungen häufig keine spezialisierte Forschungs- und Entwicklungsabteilung oder ein institutionalisiertes Innova...

Benefits and applications of virtual reality (VR) in higher education have seen much interest both from research and industry. While several immersive VR applications for higher education have been described, a structured analysis of such applications on the market does not exist. We use design elements from research for applying VR in higher educa...

In recent years, there has been an increasing demand to investigate IT-associated organizational change with equal consideration of the materiality of IT artifacts and their human interpretation. Many researchers consider affordances to be a promising theoretical concept that enables a middle ground between technological determinism and social cons...

Researchers have explored the benefits and applications of virtual reality (VR) in different scenarios. VR possesses much potential and its application in education has seen much research interest lately. However, little systematic work currently exists on how researchers have applied immersive VR for higher education purposes that considers the us...

Idea generation processes are important for companies to develop new products and services, and brainstorming is a popular method for generating ideas in groups. However, it has been shown that negative group effects can occur during brainstorming sessions, especially since teams today often collaborate from different locations. Therefore, electron...

While researchers' interest in the educational use of virtual reality (VR) has generally increased , only a few studies have evaluated the effectiveness of VR in higher education. This research-in-progress paper presents an overview of an ongoing design-science-research (DSR) project that will (1) develop a conceptual framework for the design and u...

Die Relevanz von Dienstleistungsinnovationen hat in letzter Zeit erheblich an Bedeutung gewonnen. Dies gilt gleichermaßen für den spezifischen Fall industrienaher Dienstleistungen. Die dezidierte Entwicklung innovativer Dienstleistungen stellt gerade kleine und mittlere Unternehmen (KMU) vor besondere Herausforderungen, da sie häufig nur über einge...

Decision processes in emergency management are particularly complex. Operations managers have to make decisions under time pressure while the situation at hand changes continuously. As wrong decisions in emergencies often have drastic effects, operations managers try to receive information from various sources such as the emergency control centre,...

Accidents at work can happen at any time, but employees often do not feel prepared for such situations and therefore provide inadequate first aid. Using the Design Science approach, we developed a concept for an Augmented Reality (AR) application which uses voice assistance and visual AR overlays to support occupational first aiders with instructio...

A growing number of people use social media to seek information or coordinate relief activities in times of crisis. Thus, social media is increasingly deployed by emergency agencies as well to reach more people in crisis situations. However, the large amount of available data on social media could also be used by emergency agencies to understand ho...

When Donald Trump won the Republican nomination and subsequently beat Hillary Clinton in the presidential elections, his success came as a surprise to most observers. This research contributes to understanding the dynamics of this unusual campaign, in which social media played a prominent role. We collected 6,099 tweets by both nominees during the...

We live in a time when anyone can change from a passive bystander to an active communicator during a crisis. This makes user-generated content a potentially valuable source of information for emergency management agencies. However, at present, agencies still hesitate to use social media during crises. This research seeks to identify the challenges...

Individuals are increasingly using social media during crisis situations to seek information. However, little is known about how they utilize social media to gain an understanding of crisis situations. The aim of this study was to close this gap by conducting sense-making interviews with 18 German social media users. A qualitative content analysis...