Jeevan Jyoti

University of Jammu · Department of Commerce

Talent Management (TM) has received lots of attention of academics, practitioners, researchers, scholars and competitive firms in recent years, but there are many gaps left for further theoretical and empirical development. One of gap is lack of clarity of definition of TM, and the ongoing debate about whether it is merely re-packaging of already e...

The total quality service has a great potential to address quality problems in a wide range of industries and improve the organisational performance. The principles of total service quality allow the effective management of service organisations (Ooi, Cheah, Lin, &Teh, 2012) and are one of the most important factors in attaining business excellence...

Abstract Purpose- Organizations in India are multicultural in nature. In this context, cultural intelligence is a tool, which can increase an individual’s ability to interact with people outside his/her culture. The purpose of the study is to analyze the impact of cultural intelligence on task performance as well as to investigate the mediating rol...

This is the pre-final publication draft of this paper Purpose: The present study has evaluated the multi layer effect of transformational leadership (TL) on employee related outcomes i.e. transformational leaders are able to establish positive leader member exchange (LMX), which in turn lead to relational identification (RI) and satisfaction with...

Market orientation is a business perspective that makes the customer the focal point of a company’s total operation. Market-oriented firms seek to understand customers’ expressed and latent needs and develop superior solutions for those needs. It is an organizational culture that most effectively and efficiently creates the necessary behaviour for...

This study examines the relationship between marketing capabilities and re-patronage intentions in the retail sector. Building upon dynamic capability theory, expectation-confirmation theory, and social exchange theory, it also investigates the moderating role of technological advancement between marketing capabilities and customer satisfaction. Fu...

Purpose The dynamic environment has necessitated searching for new ways for managing and grooming people for better performance. The purpose of this study is to explore ambidexterity in human resource management (HRM) for better management of paradoxical tensions and its effect on employee performance. Further, this research also addresses the blac...

Purpose The purpose of this study is to examine the role of work engagement (WE) and group cohesion (GC) in the context of fun at workplace (FAW) and its outcomes. Design/methodology/approach In total, 753 employees of fast food chain restaurants in India have been contacted, and 244 responded back. Exploratory and confirmatory factor analyses hav...

Purpose Organisations operate in diverse cultural environment, which is a challenging task due to absence of cultural knowledge and difficulty in adapting the native culture that usually leads to expatriate failure. In this context cultural intelligence plays an important role in the adjustment of employees. The purpose of the study is to examine t...

About this Research Topic-Organizational Psychology The dynamic business environment has forced organizations to act in a more global context and adopt better practices to gain the competitive advantage. Greater competition among organizations, particularly for labor/employees, led to the transformation of management practices across WEIRD countrie...

Purpose-Organizations try to appoint individuals who fit in with their values and goals. Employees who do not fit in with the organization's core values and goals prefer not to stay on for a longer period of time. The present study is an attempt to explore the impact of person-job (P-J) fit on organizational commitment through job involvement and c...

One of the major responsibilities of a teacher is to develop the human resources (HR) of the society. So a teacher also needs culture that assists him in successful completion of his duties. In this context, the human resource practices leverage teacher’s capabilities to achieve the main goal of the school education. The main objective is to invest...

Though the world is rapidly urbanizing, but most of the world’s poorest people live in rural areas. Sound government policies are required to achieve Sustainable Development Goals (SDGs) in the context of rural areas. Rural Development Initiatives require developing leaders and networking those leaders to create rural economic vitality. Many social...

The book includes empirical research papers and case studies embracing human capital, relational capital and structural capital in context to services and manufacturing sectors. It will highlight on the sustainable business practices manifested in the work culture, values and beliefs in context to rural regions. From a learning and managerial persp...

The primary purpose of this study is to evaluate the indirect impact of perceived high performance work system (HPWS) on intention to leave through well-being. Besides this, the interaction effect of perceived HPWS and mentoring on well-being has also been evaluated. Census method has been used to collect the data from employees working in private...

This research aims at exploring the relationship between travel motivation and tourists’ attitude toward a destination. The study also aims at assessing the mediating role played by destination image between travel motivation and tourists’ attitude toward destination. Data for the study has been collected from tourists visiting Ladakh (Jammu and Ka...

The primary purpose of this study is to examine the role of burnout as a mediator between high performance work system (HPWS) and intention to leave (ITL). Further, the role of mentoring as a moderator between HPWS and burnout as well as between burnout and ITL has also been explored. All the middle level employees (2728) and departmental heads (13...

This book encompasses empirical evidences to understand the application of data analytical techniques in emerging contexts. Varied studies relating to manufacturing and services sectors including healthcare, banking, information technology, power, education sector etc. stresses upon the systematic approach followed in applying the data analytical t...

The word business analytics has become a buzzword in the present era of experience economy. Primarily, the proliferation of the Internet and information technology has made business analytics a robust application area. On the other hand, it is equally impossible to deny its significant impact on the fields of information technology, quantitative me...

This book delves upon business practices for sustainable rural development in varied sectors viz., education, banking, telecommunication etc. It also offers a sound theoretical and empirical basis for understanding the concept of sustainable business practices for rural development. We envisage that this book will help organisations to identify and...

Purpose: The primary purpose of this study is to explore the high performance work system through ability, motivation and opportunity (AMO) model (Jiang et al. 2013) and its impact on organisational performance. Further, the mediating role of knowledge management between high performance work system and organisational performance has also been eval...

The aim of the present study is to examine the impact of formal mentoring on teacher student relationship quality. Scholars from different university of the Jammu province have been contacted for data collection through dyadic approach (one guide and one scholar). Reliability and validity has been proved with the help of confirmatory-factor analysi...

The purpose of this study is to explore the role of the organizational learning (OL) and innovation as mediators between high-performance human resource practices (HPHRPs) and business performance (BP) in telecommunication sector. Census method has been used for data collection from employees working in telecommunication organizations in Jammu and...

The study generalizes the concept of cultural intelligence (CQ) as a key competency in Indian context due to its diverse cultures. Cultural intelligence is a capability, which increases the manager’s ability to effectively interact with people belonging to other cultures. The purpose of the study is to examine the mediating role of cross-cultural a...

Purpose- The study examines the impact of social intelligence (SQ) and emotional intelligence (EQ) on cultural intelligence (CQ). Further, the role played by cross-cultural adjustment (CCA) in between CQ and job performance relationship has been evaluated. the study also evaluates experience(expatriation experience) and perceived social support as...

This study evaluates the role of self-efficacy between mentoring and its outcomes namely, relationship quality, communication satisfaction, and personal learning. It also examines the mediating role of relationship quality, communication satisfaction, and personal learning between mentoring and job performance. Besides, this moderated mediation rel...

This study evaluates the role of self-efficacy between mentoring and its outcomes namely, relationship quality, communication satisfaction, and personal learning. It also examines the mediating role of relationship quality, communication satisfaction, and personal learning between mentoring and job performance. Besides, this moderated mediation rel...

The present study focuses on exploring the role of self-efficacy between HPWS and learning orientation. Further, the role of learning orientation between HPWS and employee performance shall also be evaluated. Additionally, we shall also study the impact of HPWS on employee performance when moderated by self-efficacy and mediated by learning orienta...

The primary purpose of this study is to examine the effect of high-performance human resource (HR) practices, that is, extensive training, performance management, performance appraisal, performance based compensation, empowerment and competency development, on business performance of employees in telecommunication sector. Further, the role of the o...

The study evaluates the impact of mentoring on personal learning in banking sector. Data has been collected from 395 employees working in banking sector in J&K (India). The confirmatory factor analysis has been done for confirming the factor structure and structural equation modeling for testing the hypothesized relations. Results revealed mentorin...

Sustainable competitive advantage (SCA) is necessary for a company to thrive in present global environment. SCA is considered as a value-creating process that cannot be easily duplicated or imitated by other firms, and results in long run organisational super-profits. In other words, it is the unique position that an organisation develops in relati...

Abstract Purpose - Outsourcing is a process of obtaining goods and services by contract from an outside supplier. The purpose of the study is to examine the impact of outsourcing on organizational performance of medium scale industries and the moderating role played by cost leadership, differentiation and innovation strategies in between this relat...

The present study focuses on the exploring dimensions of strategic entrepreneurship and their impact on financial performance. The model has been tested in the hosiery industry. Information regarding strategic entrepreneurship has been procured from the 204 managers of the hosiery industries in Ludhiana district (Punjab). The data has been duly val...

Preface If you don’t have a competitive advantage, don’t compete.” – Jack Welch Sustainable competitive advantage (SCA) is necessary for a company to thrive in present global environment. SCA is considered as a value-creating process that cannot be easily duplicated or imitated by other firms, and results in long run organisational super-profits...

The study examines the impact of mentoring functions viz., protection, coaching, counselling, role modelling, exposure, acceptance and friendship on job satisfaction of Indian call centre employees. Further it also explores the variables, which strengthen this relationship i.e., mentoring culture and mentoring structure. Employees working in call c...

The present study focuses on the role of leader member exchange and relational identification between transformational leadership and job performance relationship. The model has been tested in higher education sector. All the permanent teachers working in higher education sector were contacted. The data has been duly validated with the help of conf...

The present study focuses on exploring the role of leader member exchange and satisfaction with leader between transformational leadership and job performance. The model has been tested in the higher education sector. Information regarding transformational leadership, leader member exchange and satisfaction with leader has been procured from teache...

Mentoring is a valuable resource for learning and coping with major organizational changes. It brings value to everyone involved in this relationship i.e. mentees, mentors and the organisation. The present study examines impact of mentoring functions on career development. Further it also investigates the role of mentoring culture and mentoring str...

Purpose The main purpose of this research is to examine the mediating effect of emotional exhaustion in between bundled high performance human resource practices (HPHRPs) and intention to leave in the education sector. Design/methodology/approach A survey questionnaire method was used to collect data from a sample of 514 teachers working in differ...

In this information age, the economic value of knowledge is more than the value of physical product (Demarest 1997; Alipour et al. 2010) as it is the foundation for stable development and acts as a source for achieving competitive advantage for the organisation (Ruggles 1998), which is full of uncertainties. There are competitions among organisatio...

Purpose: This research aims at exploring the relationship between transformational leadership and employee creativity. In addition, we intend to study moderating role played by learning orientation between transformational leadership and employee creativity relationship. Design/Methodology: The data has been collected from employees working in Air...

Globalisation has made business a challenging proposition. Further, it has led to multicultural organisations where, people belonging to different cultures work under one roof. To manage diverse workforce, organisations need a new generation of managers, who are culturally sensitive. In this context, cultural intelligence is a tool, which increases...

The purpose of the present study is to analyze the direct impact of transformational leadership on employee related outcomes i.e. leader member exchange, relational identification, satisfaction with leader and job performance. Further to explore the moderating role of association period between transformational leadership and leader member exchange...

The purpose of the present study is to analyse the direct impact of transformational leadership on employee related outcomes i.e. leader member exchange, relational identification, satisfaction with leader and job performance. Further to explore the moderating role of association period between transformational leadership and leader member exchange...

In this information age, the economic value of knowledge is more than the value of physical product (Demarest 1997; Alipour et al. 2010) as it is the foundation for stable development and acts as a source for achieving competitive advantage for the organisation (Ruggles 1998), which is full of uncertainties. There are competitions among organisatio...

Globalization has made business a challenging proposition. Further, it has led to multi-cultural organizations where, people belonging to different culturesworkunder one roof. To manage diverse workforce organizations need a new generation of managers, who are culturally sensitive. In this context, cultural intelligence is a tool, which increases t...

Purpose – This paper aims at exploring the talent retention practiced by managers in Indian banking sector. It also highlights managerial implications for retaining talent in better way, which can be practiced at all level of management. Design/Methodology/Approach – The paper is based on qualitative study conducted in 2012. The data were collected...

The success of any outsourced activity depends on the selection of right vendor and its relationship with the firm (Arshad et al, 2008). The selection of right vendor is most difficult challenge for the outsourcing firm. The study examines the client-vendor relationship of outsourcing firm and its affect on firm’s financial performance. The study i...

For the development of quality teachers, one has to understand factors associated with it (Sharma and Jyoti, 2006) and quality of work life (QWL) is one of the most important factors that can affect teachers’ job satisfaction, commitment, productivity and intention to leave. Quality of Working Life is not a unitary concept, but has been seen as inc...

There has been a long-standing interest in the study of organizational climate among organizational researchers. Its importance is partly due to its hypothesized relationship to other organizational phenomena including job satisfaction, job performance, leadership behaviour and the quality of work group interaction. Research on the contribution of...

Abstract Purpose – The principal aim of this study is to determine the impact of Total quality service (TQS) on business performance of service sector with market orientation and innovation as mediating variables. Design/methodology/approach – Based on theoretical considerations, a model is proposed linking the TQS, Market orientation, and Innovati...

Knowledge management is a process that enables organizations to learn, create, develop and apply necessary knowledge which makes organizations more profitable and innovative. The purpose of this article is to investigate the impact of knowledge management on the innovative capacity of an organization. Questionnaire method has been used to collect d...

In the present era, the women-owned businesses in the form of women entrepreneurs are one of the fastest growing entrepreneurial populations in the India. The objective of the paper is to study the factors that affect women entrepreneurial orientation and their satisfaction. In this regard, the paper explores the affecting variables and their impac...

Teachers are the pillars of the society, who help students to grow to shoulder the responsibility of taking their nation ahead of others. They desire security, recognition, new experience and independence. When these needs are not fulfilled they become tense. Dissatisfaction among workers is undesirable and dangerous in any profession; it is suicid...

Attracting and retaining high quality teachers is a primary necessity as well as a challenge for educational institutions. While intrinsic factors play a significant role in motivating individuals to enter the teaching profession, extrinsic conditions can influence their job satisfaction and desire to remain in teaching. In addition, demographic fa...

Innumerable studies have been conducted on the topic of job satisfaction since 1935. These studies have depicted job satisfaction as multidimensional phenomena but very few efforts have been made to specify that which facet or dimension affects the level of job satisfaction the most. This paper aims at identifying the facets affecting the job satis...

There is a general belief that job satisfaction increases linearly with age i.e., older employees are more satisfied with there jobs than there younger counterparts. Some studies suggest that the relationship is ‘U’ shaped, while others hint at a cyclical relationship between the two. The paper measures the nature and extent of relation between age...