Jeanine Warisse Turner

• Georgetown University

In the past decade, there has been an increased focus on the role of physiology in interpersonal interactions, resulting in a surge of research exploring topics related to communication in close relationships. This growing line of research has explored topics such as affectionate communication, forgiveness, communication apprehension, and social su...

Because digital technologies have expanded the potential for individuals to engage in multicommunicating, communicators now face a challenge: They must make themselves present to others in a way that secures the attention of the audience. To address this exigency, we offer a model of attentional social presence that centers on four options for the...

The purpose of this investigation is to determine the relative contribution of five types of social support to improved patient health. This analysis suggests that emotional and esteem social support messages are associated with improved patient health as measured by a decrease in average blood glucose levels among diabetic patients. In addition, w...

While communication is essential to effective clinical outcomes and patient satisfaction, training programs that employ synchronous feedback systems are time consuming. This investigation employs the development and use of a secure blog as an asynchronous alternative for enhancing physician communication skills. Residents who participated in the co...

A better understanding of the breast cancer online narrative is important for a clearer conceptualizing of the role of online platforms in mediating health-related support. Sentiment analysis was conducted on a breast cancer online support group regarding Tamoxifen to understand users’ emotions and opinions. This analysis was then contextualized wi...

This article describes the implementation and initial assessment of a training blog created within a family medicine department and used as a feedback mechanism for residents. First-year residents (n = 7) at a large private East Coast university hospital had an interaction with a patient recorded and posted to a training blog. The residents then wa...

This investigation focuses on the patient perceptions of the interaction that occurs during acute telemedical care in an emergency department and the effectiveness of this technology. Data indicate 95% of the patients were seen by a specialist within 15 minutes of arriving at the emergency room and fewer than 12% reported experiencing a technical p...

This investigation examined the impact of social support messages on patient health outcomes. Forty‐one American Indian, Alaska Native, and Native Hawaiian patients received a total of 618 e‐mail messages from their healthcare provider (HCP). The e‐mail messages were divided into 3,565 message units and coded for instances of emotional social suppo...

Our hospital system used Lean strategies to develop a new process for the change-of-shift bedside handoff titled ISHAPED (I = Introduce, S = Story, H = History, A = Assessment, P = Plan, E = Error Prevention, and D = Dialogue). Several teams collaborated with a Parent Advisory Council and a Patient/Family Advisory Council to design a study to explo...

Purpose: A new patient centered handoff process was developed that provides patients and their families the opportunity to participate in the change of shift handoff process. A study was undertaken to assess patient perceptions of the new handoff process in order to improve communication in the handoff. Background/Significance: Handoffs are one o...

Health information may be obtained in a variety of ways, but the data indicate that the media are a key source for most people. Key topics related to health information in the media include those focusing on various addictions (drugs, alcohol, tobacco), cancer information (focusing on screening, treatment, and coping), direct-to-consumer ads, coron...

This paper assesses the relationship between patient-health care provider (HCP) interaction and health behaviors. In total, 109 Native American patients diagnosed with diabetes mellitus were enrolled in a Web-based diabetes monitoring system. The system tracks patient-HCP interaction, and in total 924 personal messages were exchanged. These 924 mes...

This paper describes instances of multicommunicating—or engaging in more than one conversation at a time. It uses a critical incident technique to explore successful and unsuccessful incidents of multicommunicating from the perspective of 201 MBA students. Additionally, we asked which media individuals pair together when multicommunicating. We foun...

When and why do nurses report unsafe patient practices when they see them? This paper adds to our understanding of the characteristics of health care practitioners who report errors and their environment by introducing role identity as an important concept for understanding this communication behavior. We analyzed the results of a national survey o...

This article examines the effectiveness of implementing a community-based social marketing program to increase recycling. Researchers went door-to-door in a 200-home community distributing recycling containers, securing commitments to recycle, and increasing knowledge of what, why, how, and when to recycle. We analyzed the effect of the program by...

Patient-health care practitioner (HCP) interaction via a Web-based diabetes management system may increase patient monitoring of their blood glucose (BG) levels. A three-center, nonrandomized, prospective feasibility study of 109 Native Americans with poorly controlled type 1 diabetes mellitus and type 2 diabetes mellitus were recruited from Alabam...

We offer the concept of multicommunicating to describe overlapping conversations, an increasingly common occurrence in the technology-enriched workplace. We define multicommunicating, distinguish it from other behaviors, and develop propositions for future research. Our work extends the literature on technology-stimulated restruc- turing and reveal...

Conceptualizing the contemporary business communicator as a presence allocator, this article introduces the concept of multicommunicating and reports two exploratory studies. The authors used qualitative and quantitative data to explore factors that influence multicommunicating behavior, an increasingly common form of polychronic behavior and multi...

This research provides strong support for the existence of dominant media norms within organizations and describes their influence on employees’ (a) perceptions of organizational norms, (b) reported media use, and (c) performance evaluations. Survey results demonstrate the presence of strong organizational norms for instant messaging (IM) and e-mai...

As technology changes business practices, it becomes even more important that our students—and we ourselves—think rhetorically. Our pedagogy should help students look at (not just through) new media to understand how new media reshape the rhetorical situation (audience, exigency, constraints) and to use them effectively. Furthermore, new digital te...

The study uses data from a study of telemedicine in two rural, Ohio (United States) counties to test predictions about individuals’stated intent to receive medical care through videoconferencing. The authors follow communication scholars in predicting that the perceived attributes of a new technology will significantly affect willingness to try the...

Media attitudes and media use have been the focus of considerable academic research. This article uses this research to explore patient and health care practitioner attitudes toward telemedicine interactions via videoconferencing technology.

Although cancer occurs throughout the life span, many of the most frequently occurring types of cancer increase as we grow older. In fact, only cardiovascular disease accounts for more deaths in adults 65 years of age and older. One of the ways that cancer patients cope or adapt to their illness is through socially supportive communicative interact...

Application of contraception for the control of suburban populations of white-tailed deer (Odocoileus virginianus) has been much debated, but few data are available on field applications and even fewer on population effects. Between 1993 and 1997, 74-164 individually known female deer living on Fire Island, New York, USA, were treated remotely with...

Porcine zona pellucida (PZP) immunocontraception was investigated for possible use in free-roaming wild horses in the western USA. A protocol of two injections (3-4 weeks apart) of vaccine lasting 1 year was first used and a single-injection controlled-release vaccine of 1 year duration was developed and tested in the field. Studies of a presumptiv...

ong the most widely visited sites in cyberspace. This relatively recent outlet for communication Jeanine Warisse Turner is an assistant professor at the McDonough School of Business, Georgetown University, and an adjunct research assistant professor, Georgetown University Medical Center; Jean A. Grube is a healthcare consultant in Maryland; and Jen...

This study explores the use of videoconferencing technology as a means of providing mental health consultations across distances. Analyses of 43 psychiatric interviews with 14 different patients using an interactive videoconferencing system over an 18-month period reveal that the telecommunications link compared favorably to face-to-face encounters...

Telemedicine provides an interesting example of the impact that new information technologies are having on the practice of medicine. Rather than being a simple application of information technology, telemedicine transforms the traditional doctor and patient encounter to create an innovative class of virtual organisations that provides health care s...

Academic business communication has studied the results of media selection in organizations. Little of this work has been discussed in the context of continuing medical education (CME); however, it may apply to improving the design of educational activities. This article reviews literature on media richness and social information processing theorie...

Telemedicine is redefining the boundaries of the doctor and patient encounter. No longer do the doctor and patient need to be in the same room. No longer does the doctor have to visually see the patient to develop a diagnosis. New telecommunications infrastructures have created the possibility for a virtual office visit, outside of the constraints...

This paper reviews the emergence of telemedicine and its recent expansion and use within the healthcare industry. Through this review, several examples of telemedicine within a variety of applications provide a broad context to discuss the challenges and opportunities facing the emergence of e-medicine. These examples provide snapshots of a telerad...

Prison inmates were surveyed about their perceptions of the use of videoconferencing in clinical consultations. A 14-item questionnaire was used to assess satisfaction with the patient-physician clinical interaction. Of the 299 inmates surveyed immediately after their teleconsultations, 221 completed questionnaires that were suitable for analysis (...

Over the past several years, there has been a resurgence of interest in telemedicine. Despite this renewed interest, some health care providers remain skeptical regarding the effectiveness of telemedicine for the delivery of health care. The objective of this prospective, crossover study was to determine if there was any difference between care del...

Videoconferencing technologies can provide healthcare organizations with innovative ways to deliver clinical consultations. The prison environment is one application where telemedicine can create economic efficiencies, Unfortunately, many relationships cannot be built on a technical infrastructure alone. Effective implementation of telemedicine tec...

More than 280,000 patients are treated by hemodialysis in the USA. The first-year annual adjusted mortality is very high and, in part, relates to the dose of the delivered dialysis (Kt/V). Using multimedia telemedicine, we have been following dialysis patients for over one year with a weekly “telemedicine visit” in addition to weekly physician visi...

The purpose of this research was to develop and partially assess a self-report scale for measuring doctors' and patients' perceptions of self-communication and other communication competence during a medical interview. Previous research into the components of communication competence and medical discourse were used to develop the Medical Communicat...

Regulation of local overpopulations of free-roaming feral equids is in demand worldwide for ecological balance and habitat preservation. Contraceptive vaccines have proven effective in feral horses, which breed seasonally, but no data are available for equids such as the burro, which is reproductively active all year round. In the present study, 27...

A contraceptive vaccine made of porcine zonae pellucidae (PZP) was tested in three Przewalski's mares and five banteng cows. The vaccine antigen consisted of the complete family of glycoproteins of the porcine zona pellucida, including the sperm receptor ZP3. All mares and three of five banteng were inoculated with 2 or 3 i.m. injections of approxi...

Forced copulation and induced abortion were investigated in a herd of feral horses inhabiting a coastal barrier island. Eight mares were diagnosed pregnant in August and October 1989 by means of urinary and fecal steroid metabolites, prior to documented changes in herd stallions. These mares were observed for harassment and forced copulation by the...

Twenty-six free-roaming feral mares were immunized against porcine zonae pellucidae (PZP) between February and May, 1988. Eight sexually mature mares received 2 inoculations 2 weeks apart, and 18 mares received 3 inoculations at intervals of 2 and 4 weeks. Analysis of urinary oestrone conjugates (E1C) and non-specific progesterone metabolites (iPdG...

The Communication Department at University of Dayton implemented a technology enhanced introductory public speaking course. The technology employed in this course includes an assessment website and student use of audio and video equipment for capturing their speech performances outside the classroom. The assessment website measures student learning...