Jeanfrank Teodoro Dantas Sartori

Purpose: This paper aims to provide a comprehensive bibliometric review of the academic discourse on the Net Promoter Score (NPS), a pivotal metric in customer relationship management, thereby broadening the understanding of its application and impact in academic research and practice. Method: The study examines a corpus of 464 publications indexed...

This bibliometric study aims to summarize the academic landscape of non-probabilistic data research, based on an examination of scientific output indexed in Web of Science and Scopus databases. It employs multiple methods to analyse and describe the collected corpus, including co-authorship and keyword co-occurrence networks to investigate patterns...

Non-probabilistic data (in other words, collected without true randomization) is the most common type in real-world scenarios, but few, if any, resources are available to assess their confidence level as statistics focus on probabilistic (random) samples. This book presents a method to calculate it and discusses implications for decision-making and...

Dados não-probabilísticos (em outras palavras, coletados sem randomização verdadeira ) são o tipo mais comum em cenários do mundo real, mas pouco ou nenhum recurso estão disponíveis para avaliar o seu nível de confiança, já que a estatística se concentra em amostras probabilísticas (aleatórias). Este livro apresenta um método para calculá-lo e disc...

Academic research in Knowledge and knowledge management tends to focus on issues related to producing, storing, organizing, sharing, and retrieving data, information, and knowledge for and from humans, and on how to make use of machines for those and other related purposes. Therefore, hardware and software are usually seen more as support and means...

This article aims to identify the key authors and the theoretical foundations’ delineation of Lave and Wenger’s concept of Communities of Practice (CoPs) and its relationship with the learning theory. This exploratory and descriptive study applied a qualitative approach and bibliographic research based on Lave and Wenger’s (1991) publication “Situa...

Organizational Knowledge Management (OKM) has a great potential to contribute to companies and nations. The highest complexity of its application may be found in the scope of the Supply Chain (SC), due to being composed of numerous interrelated organizations, often with quite different characteristics. In addition, the current context of the fourth...

The various positive impacts that knowledge management (KM) offers to organisations that effectively apply it are fully consolidated in the literature. Nonetheless, even large enterprises, although usually abundant of human, financial and technological resources, are not always expressively successful on applying that concept. Small and medium-size...

Research on supply chain management (SCM) has gained pre-eminence since 1990s as a result of its potential to generate opportunities to accrue value to the companies, and to compete advantageously. It is of the essence to comprehend the dimensions regarding the maturity and performance of SCM as well as the perception of the interrelations among th...

Buscar a maximização da qualidade de ensino nas instituições de ensino superior é objetivo intrínseco e relevante da administração interna, do Ministério da Educação e da sociedade como um todo. Nesse contexto, as Comissões Próprias de Avaliação e o processo de Autoavaliação Institucional constituem-se elementos fundamentais uma vez que oferecem in...