Jayanna Abbot

University of Houston | U of H, UH · Conrad N. Hilton College of Hotel and Restaurant Management

Stealing thunder is a self-disclosure strategy in which people reveal negative information about themselves before another person does so to reduce its negative impact on an audience. The present study examines stealing thunder as a trust tactic that employees might find useful for overcoming prior workplace mistakes during performance evaluation p...

Purpose: The purpose of this study was to develop a theory that explains how organizations can create a more inclusive atmosphere on the individual, organizational, and societal levels. The consequences of an inclusive environment were subsequently developed and explored. Design/methodology/approach: Constructivist grounded theory methods were use...

Although many political leaders communicate with foreign leaders and publics through social media, limited knowledge exists concerning its impact on global travel. However, signaling theory suggests that a political leader’s social media communication signals their honest feelings regarding a country. In response, that country’s residents counter s...

A political leader’s twiplomacy, communication via Twitter with foreign leaders and publics, generates consequential impacts on global travel trends. In context, former president Trump (Trump) used twiplomacy more than any other political leader during his presidency especially toward China. Consequently, this study created a SARIMAX model to deter...

This study aims to analyze the causal effect of corporate social responsibility (CSR) recruitment messages on jobseekers’ pursuit intentions for a hotel position. Specifically, perceived value fit (PVF) and anticipated organizational support (AOS) were tested as sequential mediators between the relationship and personal aspiration values as a moder...

Purpose: The purpose of this study is to analyze how hospitality industry employees’ perceptions of corporate social responsibility (CSR) and participation in CSR activities influence their well-being and loyalty boosterism. Design/methodology/approach: Using the positive psychology approach of well-being (hedonic and eudaimonic dimensions) and th...

Wages and benefits in the hospitality industry are notoriously low, and tight margins often mean that organizations do not have the resources to increase pay. Existing research has demonstrated that low pay is a large factor in the high rate of turnover in the hospitality industry. Therefore, the present study aimed to understand whether enriching...

During a crisis, such as the COVID-19 pandemic, what managers communicate to their employees can greatly impact important organizational attitudes, such as organizational trust. There is, however, very little research focusing on the mechanisms explaining how managers' messages during a crisis can influence employees' organizational trust. To addre...

Corporate social responsibility (CSR) policies and activities are aimed at, executed for, and witnessed by individuals, yet CSR literature has long overlooked assessing CSR outcomes at the individual level. Previous CSR research has focused primarily on macro- and institutional-level outcomes. The current paper addresses this issue by analyzing the...

A management company takes care of the day-to-day operations of a hotel and thus has a great amount of influence on the hotel's financial performance. Adopting models from O’Neill, Hanson, and Matilla (2008) and Hua, Morosan, and DeFranco (2015), a set of empirical models, with same-store data from 1471 hotels from 2011 through 2017, was used to te...

This study provides a systematic review of corporate social responsibility (CSR) in the hospitality management literature over the last decade. In contrast to prior reviews, this article starts from a broader analysis, followed by a narrower, micro-level examination of the hospitality management literature that links CSR to customers’ and employees...

Service recovery performance has been identified as a key component for positive organizational outcomes and organizational success. Therefore, it is crucial to investigate unique factors that can influence service recovery performance. Although scholars have studied different types of organizational climate, there is no adequate research examining...

Purpose This paper aims to examine how stealing thunder, apology and compensation influence customer loyalty in a service failure context, and how trust mediates these relationships. Design/methodology/approach The study adopted a scenario-based between-group experimental design involving 300 customers. Findings The results indicated that stea...

In an increasingly service-oriented economy, the importance of understanding supervisors’ impact on employees working in a fun work environment continues to grow. While researchers have learned much about the negative outcomes of abusive supervisors, relatively little is known about ebullient supervisors and the beneficial outcomes caused by leader...

This study used a 2 × 2 × 2 experimental research design to examine the influence of organizational support, supervisor support, and coworker support for error management practices on employees’ service recovery performance and helping behaviors during service recoveries. More importantly, the current work examined the mediating role of psychologic...

An organization’s forgiveness climate is pivotal in reducing negative and promoting positive consequences of errors, mistakes, or offenses in the workplace. This study examines the influence of a perceived forgiveness climate on learning behavior, job satisfaction, organizational commitment, and intention to leave. Using quantitative cross-sectiona...

Two studies tested whether making first offers influences negotiators’ feelings of anxiety and their sense of satisfaction. The results of Study 1 show that the strategy of making the first offer led to decreased levels of satisfaction with the negotiation process and outcomes. This effect was mediated by perceived feelings of anxiety. Study 2 disc...

Purpose – The purpose of this paper is to propose a model that explains how proactive cognitive processes, such as perspective-taking, relates to expatriates’ effectiveness. Design/methodology/approach – This conceptual paper presents the model that is based on the perspective-taking models developed by Parker et al. (2008) and applies them to the...

This study examines circumstances under which observers might consider an organization to have responsibility for its employees' actions, based on their reading of a scenario of sexual harassment. By changing the details of the scenario, we examine the influence of (a) the harasser's organizational role (i.e., a supervisor or coworker), (b) the exi...

One of the most critical problems that hospitality firms face in selecting employees is to ensure that any employment tests the employer uses are valid and do not screen out minorities. For example, the use of cognitive ability tests often leads to subgroup differences between majority and minority group members. Such a discrepancy opens an employe...

In order to gain competitive advantage, companies must determine the relationship between human resource practices and firm performance. This conceptual article proposes a model that highlights the importance of selecting people who “fit” within the organizational culture and climate of the firm. The authors propose combining established scales of...

This study reports productivity of authors, universities, and countries using research contributions to top hospitality and tourism journals. Since the new millennium, hospitality and tourism research has seen tremendous expansion and diversification. To understand hospitality and tourism research in the first decade of the new millennium, this stu...

The hospitality industry has a unique and specific culture when compared to other industries. Because of this, not everyone will want to make this industry a career, as evidenced by the high turnover. Yet, the hospitality industry needs to attract and keep motivated and dedicated employees. This study set out to discover attributes that are unique...

This study examined the relationship between the following key variables: internal service quality, self-efficacy, job satisfaction, self-esteem, and organizational commitment. The study sought to identify ways to improve casino employees’ job satisfaction, further enhance employees’ organizational commitment, and possibly decrease job turnover int...

To perform exceptionally well in global assignments, expatriates must understand the importance of proactive cognitive processes such as perspective-taking. Perspective-taking refers to a cognitive process that involves seeing the world from another person’s viewpoint. We present a framework that delineates how the perspective-taking process leads...

In response to the ongoing concern regarding a science-practice gap, we propose a customer-centric approach to reporting significant research results that involves a sequence of three interdependent steps. The first step involves setting an alpha level (i.e., a priori Type I error rate) that considers the relative seriousness of falsely rejecting a...

The meetings and conventions industry generates more than 36% of the hotel industry's estimated $109.3 billion in operating revenue (Power, 2005). The largest share of the convention and exhibition dollar (35%) is spent in hotels and other facilities. Even though the two industries have their own markets to address, they coexist in a symbiotic rela...

Many factors, political, economical, and environmental, are conducive to the introduction of a specialized convention and conference management curriculum in Okinawa, Japan. Recent changes in the Japanese government's industrial policies to expand and reinforce the Okinawa Free Trade Zone by 2005 is one such factor. To handle this increase, Okinawa...

Purpose This paper reviews brand equity and customer satisfaction as they relate to customer loyalty and relationship marketing in an effort to understand and mitigate some of the challenges facing quick‐service restaurants (QSRs) today. Design/methodology/approach The authors reviewed over 30 articles on the subjects of brand equity, customer equ...

A content analysis of newspaper restaurant reviews from five U.S. cities was conducted. Descriptors critics used to describe their experiences were cataloged. The descriptors were then classified into eight categories based on theoretical constructs used in the restaurant customer evaluation literature. The constructs catalogued in this study were:...

Psychological assessment is widely used in evaluating potential managers and other prospective or current employees in the context of internal selections or promotions. Yet, assumptions made about the interchangeability of alternative measures of the same psychological construct may be flawed. This article examines relationships among three widely-...

Events are part of a booming industry that continues to grow both domestically and internationally. This increase in popularity has lead to larger and more diverse attendees, making crowd management and crowd control a necessary and integral part of the planning process for any event. This study explores the significance of crowd management and cro...

Potential hotel guests who are not participants in a convention are many times able to negotiate their rates whereas convention participants pay higher fixed rates. Convention participants may begin representing themselves as nonconvention participants to obtain these lower rates. This will reduce the number of rooms that can be counted toward a co...

This article discusses the landowner's potential liability to guests who may become crime victims in a parking lot, and describes crime-abatement actions that can be accomplished through facility design and prior planning. A 30-year-old design program called Crime Prevention through Environmental Design (CPTED) can reduce criminal activities and ha...

Given the litigious environment in the United States and the uncertainty of jurors' reasoning, hospitality-industry property owners and operators can't overlook their parking areas when devising risk-management plans. Fortunately, the solutions can be fairly simple.

The antitrust regulations contained in the Sherman Act apply to trade-show promoters, whether the promoter is an individual, a single company, or an association. The antitrust regulations fall into two categories: restraint of trade and monopolization. Successful restraint-of-trade complaints might involve practices or rules designed to exclude som...

Travel generally and group tours particularly have never been bigger businesses than they are today. But at the same time, never have tourists been more at risk for personal injury from a host of causes, including their own activities. To the tour operator, those risks can add up to a large potential liability if a guest is hurt during a tour. Pote...

When tourists are hurt during a package tour, who is liable? Sometimes the tour operator is held responsible, even though it merely packages the tour. Here are some suggestions for safeguarding both tourists and tour operators.

This section is intended to accommodate short viewpoints related to hospitality education and research, rejoinders, commentaries, and rebuttals on the contents of Hospitality Research Journal. Manuscripts in this section are not refereed. However, the editors reserve the dght to evaluate materials for their applicability and usefulness. All manuscr...