Jason Stienmetz

Jason Stienmetz
University of Surrey · School of Hospitality and Tourism Management (SHTM)

About

20
Publications
6,551
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405
Citations

Publications

Publications (20)
Article
Design is now considered a crucial activity in contributing to the success of tourism enterprises as well as destinations. This article builds upon the ideas first introduced in the two edited books, namely Design Science in Tourism and Analytics in Smart Tourism Design, which brought the conceptual and methodological foundations for designing tour...
Article
Full-text available
Tourism is central to late-modern life, and tourism research that threatens this centrality is prone to media attention. Framed by sociotechnical transitions theory, we introduce the concept of 'shadowcasting' to show how tourism knowledge disseminated through the media, combined with public comments on its reporting, cast shadows that co-constitut...
Article
Service robots continue to permeate and automate the hospitality sector. In doing so, these technological innovations pose to radically change current service production and delivery practices and, consequently, service management and marketing strategies. This study explores the various impacts of robotization in the sector by offering one of the...
Article
Purpose Using the Delphi technique, this paper aims to investigate how human resource experts perceive service robots will impact leadership and human resource management in the hospitality industry. Design/methodology/approach A three-stage Delphi study with hotel industry human resource experts was conducted to identify the key trends and major...
Article
This study proposes that the structure of visitor flows within a destination significantly influences the overall economic value generated by visitors. In particular, destination network metrics (i.e., density, in-degree centralization, out-degree centralization, betweenness centralization, and global clustering coefficient) for 29 Florida counties...
Article
Full-text available
Conversion studies are a standard technique by which marketers evaluate advertisement effectiveness. A review of the tourism literature finds that advertising conversion studies use a number of metrics that have evolved to include most aspects of visitor decisions; however, this literature also indicates that there are few comparative studies focus...
Chapter
This study establishes the foundation for a system-level model for understanding destination value creation—the Destination Value System (DVS)—by empirically testing the relationships between destination network structures and total value created within a destination. Volunteered geographic information from 4.3 million geotagged Flickr photos and F...
Article
Research has long established that destination management organizations need to have a deep understanding of visitor behavior and, in turn, how this behavior leads to the creation of value within the destination system. This study builds upon recent studies indicating that the destination value creation process can be conceptualized as a network fo...
Article
New destination metrics are developed which conceptualize the destination as a constellation of four visitor centric value creation networks which represent the processes of marketing and promotion, sales and distribution, experience design, and partnership coordination. Considered individually, the structure of each value creation network can prov...
Article
Full-text available
Distance has been recognized as one of the most important factors affecting travel behavior. However, advertising effectiveness research has largely ignored how distance differentiates travelers' responses to destination advertising. As such, this study examines the relationship between travel distance, traveler and trip characteristics, and advert...
Article
Full-text available
Prior experience has been recognized as one of the most important factors affecting travelers' decision making and travel behavior. However, advertising effectiveness research has largely ignored how prior experience differentiates travelers' responses to destination advertising. As such, this study examines the relationship between traveler's expe...
Article
This research investigates the relationships between advertisement channels, the timing of travel decision making, and the interaction of individual travel decisions based on the destination advertising response (DAR) model. Using a sample of 5,472 American travelers, this study finds that neither the timing of travel decision making nor the channe...
Article
Full-text available
Advertising is one of the most important tools for destination marketing organizations. As such, many advertising effectiveness studies have been conducted which focus on the direct consequences of destination advertising. However, little of this research has examined the linkages between responses targeting certain aspects of the trip (e.g., hotel...
Article
Park, Nicolau, and Fesenmaier proposed the Destination Advertising Response (DAR) model as a means to more effectively evaluate destination advertising campaigns by incorporating the key decisions or components (i.e., facets) that comprise a trip. While this model appears to be an attractive alternative to traditional destination advertising evalua...
Article
Mobile devices, such as smartphones, are fast becoming the primary way for many travelers to access the Internet in search of travel-related information. While mobile devices provide travelers with ubiquitous access to the Internet, they also face limitations, such as small screens and slow loading times, which destination management organizations...
Chapter
Understanding the relationship between use of online information channels and response to destination advertising is one of the most important challenges facing destination marketing organizations. The results of this study indicate that the use of information sources and online channels differs substantially for each major component of the travel...
Chapter
Destination management organizations (DMOs) must understand the pattern of traveller activities within a destination and how this creates value in order to design competitive destinations. It is posited in this study that it is useful to conceptualize traveller activities as a value creation network formed by the interactions of visitors and destin...

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Projects

Projects (2)
Project
To better understand the various theoretical and practical implications of implementing AI & service robots to hospitality and tourism business.