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Publications (4)
Electronics repair and service providers offer a range of services to computing device owners across North America -- from software installation to hardware repair. Device owners obtain these services and leave their device along with their access credentials at the mercy of technicians, which leads to privacy concerns for owners' personal data. We...
Consumers are upgrading their devices more often due to continuous advances in hardware. Old devices need to be sanitized (i.e., personal data removed with low recovery probability) before selling, donating, throwing away, or recycling the device (“disposal”), but previous works have shown that users frequently fail to do that. We aim to understand...
Personal Identification Numbers (PINs) are widely used as an access control mechanism for digital assets (e.g., smartphones), financial assets (e.g., ATM cards), and physical assets (e.g., locks for garage doors or homes). Using semi-structured interviews (n=35), participants reported on PIN usage for different types of assets, including how users...
