Janjaap Semeijn

Open Universiteit Nederland | OU · Department of Management, Organisation and Administration

The construction industry is under pressure to work much more sustainably. The government is the largest client and has a lot of potential to contribute to sustainability. However, little is known about the effectiveness of sustainability requirements in public procurement for construction projects. This study examines three Rijkswaterstaat road co...

The construction industry is under pressure to work much more sustainably. The government is the largest client and has a lot of potential to contribute to sustainability. However, little is known about the effectiveness of sustainability requirements in public procurement for construction projects. This study examines three Rijkswaterstaat road co...

Extant literature on sustainable supplier development typically relates to the manufacturing industry. The public healthcare sector, with its strong, negative impact on the environment, tends to be overlooked. Our study aims to understand how sustainable supplier development is applied in hospitals and to what extent such initiatives contribute to...

Building resilient agricultural systems in the face of the climate crisis requires transformative action, yet progress has remained slow. The current, dominant food system remains a huge contributor to the climate crisis and is itself vulnerable to its effects, making transformations towards resilience a complex and multifaceted challenge. In respo...

During the last decade, the public healthcare sector has had to deal with increased competition, a growing influence of patient associations, and a necessity to deliver health services more efficiently and effectively. Despite recognising the patient participant’s role as a critical stakeholder in value creation, there is a limited body of research...

This study identifies human and technological factors influencing the integration of digital supply chain tools. Using Interpretive Structural Modelling, it proposes a logical sequence to address these occurring factors during implementation processes. Data were gathered during fifteen interviews with managers in the supply chain field. Factors inf...

In this research, we explore the concept of supply chain resilience and which skills are most relevant for supply chain managers to deal with changes (limitations/risks/etc). To shed light on these topics, we employed an exploratory approach. Based on the results of a survey distributed amongst supply chain professionals in The Netherlands, we offe...

Aim: Blockchain technology (BCT) is a relatively new technological development, promising strong gains in the areas of product traceability and visibility, end-to-end coordination (E2E), governance, and efficiency of supply chains. The aim of this study is to gain a better understanding of the impact of BCT on these performance measures. Design / R...

This paper describes the role individual sustainability competencies can play in fostering sustainable supply chain management practices. Variables are measured by means of a cross sectional survey among supply chain decision makers in business-to-business context. Results show that individual sustainability competencies, such as systems thinking a...

Order picking is a logistics component of warehouse operations where substantial productivity gains are possible. In this study, we investigate implementation processes of collaborative order picking robots (cobots) and focus on the influence of human factors on their implementation in high volume distribution centres. These human factors are: resi...

The purpose of this paper is to profile three grocery retail formats (non-discounter, soft discounter, and hard discounter) in the Netherlands using Holbrook’s value types. These value types are linked to three consumer behavior outcomes, i.e., Satisfaction, Repurchase intention, and Word-of-Mouth. The impact of the retail formats is evaluated on t...

Purpose Buying companies in the food industry increasingly recognize the need to cultivate relationships with their suppliers. Social capital and power are important to understand buyer–supplier relationships. Maintaining these relationships appears highly dependent on the degree of information sharing. Design/methodology/approach The study invest...

Purpose Social return on investment (SROI) is a systematic way of incorporating social values of different stakeholders into public sector decision-making on sustainability. This study aims to identify salient factors that influence SROI implementation. Design/methodology/approach The interactions of four Dutch municipalities and their social ente...

The rise of global supply chains as well as attention to the Triple Bottom Line provides organizations with new conditions and strategy paradoxes to be dealt with when it comes to sustainability in supply chain management. This study of a large multinational organization with a strong Triple Bottom Line focus provides a comprehensive analysis of th...

Opportunistic behavior is a well-known reason for the failure of collaborative buyer-supplier relationships. Despite the numerous studies on opportunism in buyer-supplier relationships, the individual level is largely understudied. We explore opportunistic behavior of purchasing professionals in strategic supplier relationships, focusing on trigger...

Public agencies feel the need to advance sustainability and use procurement as an instrument to do so. Many studies focused on internal forces, explaining the limited success of sustainable public procurement. This study focused on how external forces are able to hold municipalities accountable for sustainable procurement. Three mid-sized Dutch mun...

A trend towards performance-based contracting (PBC) can be observed in public infrastructure maintenance. PBC is an approach of tying the contractor’s payment to specified performance. We investigated PBC for the maintenance of highways and roads in the Netherlands, identifying issues ultimately resulting in poor contractor performance. The PBC-ind...

Purpose: This study focusses on the coordination required between military and non-military organisations during humanitarian disasters. Design / Research methods: An in-depth case study was conducted of the disaster relief operation after hurricane Matthew on Haiti in October 2016. We investigated the support of the Dutch military organization and...

This Systematic Literature Review aims to reveal important antecedents of Strategic Fit (SF) over the period 2007-2011. Peer reviewed papers have been analysed to search for antecedents, trends and gaps in studies on SF. Important topics are motivations for starting supply chain alliances, product-and process characteristics, relational capabilitie...

This Systematic Literature Review aims to reveal important antecedents of Strategic Fit (SF) over the period 2007-2011. Peer reviewed papers have been analysed to search for antecedents, trends and gaps in studies on SF. Important topics are motivations for starting supply chain alliances, product-and process characteristics, relational capabilitie...

This study aims to address how (through which mechanisms) and when (under which conditions) retailers’ sustainability efforts translate into positive consumer responses. Hypotheses are developed and tested through a scenario-based experiment among 672 consumers. Retailers’ assortment sustainability and distribution sustainability are manipulated. R...

Buying companies increasingly need suppliers that significantly contributes to their innovation and capability resources. Customer attractiveness and the strategic fit with a supplier are likely to play an important role in new product development projects. However, no research has addressed and simultaneously investigated the interplay of strategi...

Professional truck drivers are prone to both physical and psychological stress. Such stress can lead to burnout. Drawing on Job Demands Resources literature and stress research, we investigate the relationship between job related role stressors and three components of burnout, among professional truck drivers who are based in the Netherlands. They...

Although it is often assumed that physically disabled people have different environmental attitudes and behavior, there has been very little empirical evidence supporting this claim. This study is the first to shed light upon the determinants of physically disabled consumers’ pro environmental purchase intentions. We gathered survey data from (net)...

Sustainability has become an undeniable aspect of corporate dealings this day and age. The advent of Corporate Social Responsibility as a morally sound issue has been caught up by market-oriented, profit-driven motivations for ‘greening’ the business. Also, new generations of professionals are growing up more environmentally aware than ever and eag...

Transport and logistics activities contribute heavily to global sustainability problems, yet the implementation of corporate social responsibility and sustainability reporting in the sector lags behind. This paper aims to analyze sustainability reporting in the logistics sector, with focus on environmental, social and economic indicators. An extens...

Purpose Performance-based contracting (PBC) plays an increasingly important role in the defense industry. This study investigated the factors that influence the service provider’s willingness to accept PBC-induced risks. It also shows how these risks could be managed in a military service supply chain. Design/methodology The case study focused on...

Purpose This study aims to get a deeper understanding of one of the antecedents of opportunistic behavior in strategic supplier relationships at the individual level of analysis. The authors specifically focus on self-justification, which could be seen as a mechanism that relaxes the moral scruples of purchasing professionals and, hence, facilitat...

All mobile phones will eventually become obsolete and should be collected and recycled in order to recover their high content of both dangerous and valuable materials. End-consumers play a key role in these processes as the collection and recycle systems cannot work properly without their contribution. Therefore, this exploratory study investigates...

Purpose This study aims to highlight the effect of individual attributes of procurement professionals on goals concerning public procurement of sustainable innovation. Several barriers haven been observed regarding the application of public money to achieve these goals. Most research concerning these barriers focuses on organizational factors. Cor...

This study analyzes whether customer perceptions towards sustainability are affected by a company’s country of origin and sourcing strategies. This study builds upon the literature regarding customer interest in sustainable products. It adds the country of origin to the link between customer and company, and analyzes if and how customer perceptions...

This study analyzes whether customer perceptions towards sustainability are affected by a company’s country of origin and sourcing strategies. Customer perceptions of company sustainability was found to have an impact on purchasing behavior. This study builds upon the literature about customer interest in sustainable products. It adds the country o...

Aim: Cooperative purchasing is considered a promising area for lowering the cost in the health care sector, although recent initiatives show mixed results. The purpose of this study is to find a thorough explanation for the performance of cooperative purchasing in healthcare by investigating the role of trust, commitment, organizational factors (i...

Aim: To investigate the relationships between team characteristics and their impact on cross-functional sourcing team effectiveness in a public procurement environment.Design/research methods: In an embedded single case study, three cross-functional sourcing teams of diverse divisions and departments of the Dutch Province of South Holland are analy...

Best Value Procurement promises innovative solutions, high quality results at a fixed price and stable specifications. However, the evidence for such promises is anecdotal in nature and requires more in-depth investigation. This paper studies the (in)stability of specifications and governance in a sustainability context with focus on an innovative...

Public organizations are increasingly adding environmental and social aspects in their strategic agendas. This paper focuses on the actors and factors that influence the speed of implementation of sustainability initiatives. Four healthcare organizations in The Netherlands were studied. Semi-structured interviews were conducted with top management,...

Sustainability has become imperative for companies within global business settings. Within the context of supply chain management, the business case to integrate environmental and social aspects of sustainable development and foster sustainable supply chains has been developed extensively. In higher education settings, key competences for sustainab...

Social capital is a valuable asset for companies that stems from access to resources made available through buyer-supplier relationships. Many studies have investigated the antecedents and/or the impact of cognitive, relational, and structural dimensions of social capital on some performance measure. Our study extends this research by considering t...

Since the early 1980s companies have tried to implement coherent global sourcing strategies. Research has identified many benefits and motives for global sourcing. However, it remains unclear how companies are reaching higher levels of global sourcing. We employed a single embedded case study at Royal Brinkman (leader in the Dutch horticulture indu...

Environmental concerns have become important in the shipbuilding industry. Governmental expectations about environmental and social performance are much higher than in the past. Public authorities penalize companies that do not comply with the rules. Shipbuilding companies face these challenges by introducing new technologies into their business pr...

The global sustainability challenge is urgent, tremendous and increasing. From an ecological perspective, the current worldwide resource footprint requires approximately 1.5 planets to sustain existing life, and with current usage would require two planets by 2030. The social impact of ever-growing resource use disproportionately affects the worlds...

Most research on logistics service quality has focused on objective measures of service performance, such as lead-time, service levels, and fill rates. Perceived levels of service quality, however, influence consumer behavior much more powerfully than these objective performance dimensions. Still, most services research, though focusing on perceive...

Most research on logistics service quality has focused on objective measures of service performance, such as lead-time, service levels, and fill rates. Perceived levels of service quality, however, influence consumer behavior much more powerfully than these objective performance dimensions. Still, most services research, though focusing on perceive...

Online grocery shopping is becoming increasingly integrated into our daily lives. This study aims to identify factors of Customer Behavioral Intentions for shopping in an online grocery store and evaluate their influence. An online survey was conducted among English-speaking consumers in Western Europe, mostly U.K. and the Netherlands. Results show...

Recent studies on buying services have shown that service specifications and agreements present an on-going process in which service definitions evolve through buyer-service provider interactions. In the case of professional ICT services this interaction process is far from clear. Many organizations have been confronted with failing ICT projects, f...

Little is known about the way local government utilizes the procurement function to promote sustainability. Sustainability is a political theme of considerable importance at the local government level. We investigated the relationships between municipal executive councillors and procurement managers in three Dutch municipalities. We found that the...

Environmental concerns have become an important issue in business today. Government and customers have increasingly higher expectations of environmental and social performance. Public authorities penalize non-compliance with the rules and customers request environmentally friendly products. Companies face these challenges by introducing new technol...

Contemporary research consistently found that CSR activities are generally supported by consumers. However few studies focus on the value consumers' receive from different forms of CSR. This study aims to understand why consumers prefer either well Philanthropy, Business Practices or Product related CSR and how they value CSR as expressed by the co...

a b s t r a c t The public increasingly holds companies accountable for environmental misbehavior in their supply chains. To offset that risk corporations start initiatives to green their supply chains. Yet suppliers often fail to properly participate in these initiatives. This paper presents a conceptual framework to explain supplier participation...

Purpose Traditional retailers still insist on using price, product, and promotion as sources of competitive advantage. This emphasis typically ignores the potential of in‐store logistics operations in the creation of customer value. A major objective of retail customers is to navigate the retail servicescape in an efficient, convenient, enjoyable a...

Purpose In retail settings, customer satisfaction is generally associated with a global evaluation of the store, i.e. the store image. Waiting for service is not part of the store image dimensions, but it does play an increasingly important role in the retail experience where waits are often inevitable. The present study seeeks to investigate how w...

Outsourcing has become popular in both management literature and practice, but few studies have examined the effects of two important and potentially complementary elements – contractual and relational elements – on the effectiveness of logistics outsourcing relationships. It is theorized that contract formality, the thoroughness of contract negoti...

Purpose Decision‐making in early stages of technology‐based service (TBS) innovation projects proves to be challenging. Current failure rates in service innovation are high, while the investments in innovation projects are substantial. Research suggests that enhancing decision‐making in the screening stage could substantially increase success rates...

Service-Dominated (S-D) Logic has far-reaching implications for how business is conducted and how programs of higher business and management education can prepare for it. In this chapter we apply S-D Logic conceptually to three different types of business education: full-time, part-time and executive MBA. The educational value created through diffe...

Purpose – The automotive industry in the European Union (EU) faces a sharply reduced regulatory environment, with Block Exemption (1400/2002). Economists have predicted fundamental changes in the market as a result of the modified Block Exemption. In this article, the aim is to investigate how the relationship between a car dealer and its main supp...

Although considerable research is dedicated to influence strategies and supplier development, a lack of empirical support exists of their effects on supplier satisfaction and commitment. This exploratory study aims to fill this gap by investigating first-tier suppliers in the German automotive industry. Supplier reactions to three different influen...

Some airlines and airports have begun offering a voluntary carbon offsetting service. This article examines the behavior of passengers with respect to their preparedness to compensate for CO2 emissions. Responses from an online-survey of air travelers suggest severity, self-perception, and importance are positively related to willingness-to-compens...

The purpose of this research is to provide an understanding of the contemporary 3PL market in China. This study links trust, IT and 3 PL usage and customer relationships. Also, the importance of social connections in business operations is highlighted. The manuscript shows the influence of trust, IT and 3PL usage on customer service performance, an...

Purpose The purpose of this paper is to investigate customer responsiveness in the hotel industry, and the role of market orientation including both internal and external information sharing. Design/methodology/approach Based on a review of the supply chain management and marketing literature, a conceptual model was constructed and tested based on...

An increasing number of educators are actively involved in master thesis supervision as part of their daily responsibilities. Master of Science degrees are becoming increasingly popular, with a master thesis required for the completion of the degree program. As a result, the supervisory staff involved in the supervision process at universities and...

Understanding proenvironmental consumption behavior may enable companies to establish reputational and competitive advantages. This study generates new insights by analyzing consumer-related factors related to distinct but connected package-related behaviors regarding beverage consumption: purchase and postconsumption disposal. An online survey amo...

This paper examines a range of coercive strategies used by dominant suppliers in both gas and electricity utility markets serving the Netherlands. The conditions are explored under which specific influence strategies are utilized. A dyadic-based interview approach generated several new insights. Contrary to prevailing views in the literature, our s...

This paper examines the influence of selected relationship marketing characteristics and customer attributes on outcomes of third-party Logistics relationships, and the extent to which provider size affects these relationships. An online survey was conducted, aimed at professionals working in German firms engaged in third-party logistics relationsh...

Through European Union initiatives, a process of liberalisation is taking place presenting challenges and opportunities to Rail Freight Transport Companies (RFTCs). Rail freight transport in Europe is still characterized by technical and organizational idiosyncrasies, creating numerous impediments to cross border operations. The aim of this explora...

Radio Frequency Identification is an information technology that has gained a lot of attention in retail supply chains recently. This research investigates the perception of 156 suppliers of different industries, mainly from China and Hong Kong, to examine the relationship between RFID related performance antecedents, logistics performance and econ...

‘How to source globally’ has become a critical strategic decision for companies competing on a global basis. Despite an increased focus on global sourcing and supply chain management, little is known about the challenges and solutions surrounding such sourcing practices. Extant literature points at the critical importance of developing and sharing...

Purpose Recent studies have explored the effects of e‐service quality on satisfaction and loyalty of online customers by extending and supplementing traditional service quality frameworks. This research proposes a combination of traditional service quality and e‐service quality frameworks. The central question focuses on how to assess the added val...

This study addresses the question of how trans-national regulations could stimulate environmentally friendly and socially responsible transportation. Three scenarios are developed for 2010, taking into account various costs related to road, rail, and inland waterway transportation, including costs to society and environmental costs. The attractiven...

Purpose Most transactions initiated online are completed by some form of offline fulfilment, i.e. the delivery of the goods to the customer's doorstep. In previous studies, web site performance or e‐service quality was found to be an important antecedent of customer satisfaction and loyalty. In traditional settings, physical fulfilment is considere...

This study addresses the question of how trans-national regulations could stimulate environmentally friendly and socially responsible transportation. Three scenarios are developed for 2010, taking into account various costs related to road, rail, and inland waterway transportation, including costs to society and environmental costs. The attractiven...

The importance of store brands has increased. Many products carrying a label that is exclusively available from a specific retailer chain have been introduced in recent years, with varying degrees of success. Retailers appear to pay little attention to the multiple risks associated with adding new product categories to their store labels. We invest...

The Internet revolution has led to significant changes in the way travel agencies interact with customers. Travel websites are used to different degrees, and for a variety of combinations of pre-transaction, transaction and post-transaction services. A better understanding of how customers interact with online services will help providers improve s...

This study addresses the question of how trans-national regulations could stimulate environmentally friendly transportation. Effects of capacity limitations, costs and transit time requirements on the attractiveness of different containerized transportation modes are modeled for a representative freight corridor in the European Union. Multiple legi...

The paper is based on an empirical investigation of the effects of customer disposition on two levels of expectations regarding e-service quality: adequate and desired quality. Previous research indicates that customers have distinct levels of expectations with respect to the quality they desire and the quality they will find adequate in a service....

The Internet revolution has led to significant changes in the way travel agencies interact with customers. Travel websites are used to different degrees, and for a variety of combinations of pre-transaction, transaction and post-transaction services. A better understanding of how customers interact with online services will help providers improve s...

Store brands have grown in importance. Large numbers of products carrying a store label have been introduced in recent years, with varying degrees of success. It appears that retailers pay little attention to the multiple risks associated with adding new product categories to their store labels. In this study we investigate how attributes of store...

Most authors agree that commitment is an important building block in long-term business relationships. This study attempts to investigate how commitment develops in long-term business-to-business relationships in the context of an international quality network. Toaccomplish this objective, the relationship marketing perspective and the network pers...

The prime objective of our study is to assess whether consumer segments based on relational aspects, service aspects, or price aspects have different preferences concerning these three key decision making variables when buying a car. In addition, we assessed consumer segments resulting from simultaneously incorporating relationships, service packag...