Jane Fulton Suri

What does it mean to bring a design sensibility to looking, noticing, and learning about people, places, and things in the world? This essay is about the importance of ensuring that design teams make time and space for designers to explore, to see, and otherwise sense the world in their own way, without the limitation of adhering strictly to some f...

This article promotes the idea that prototyping, a method regularly employed in the design and development of products and services, is a powerful means to facilitate organizational development and change. The authors present three objectives related to prototyping that facilitate behavioral change within organizations. These objectives include bui...

This article takes a look at ethnographic research in today's marketplace and offers 10 ways to explore corporate ethnography in order to achieve deeper understanding and uncover more valuable insights.

Designers today have opportunities to design much more than simply static objects. We are designing integrated and dynamic interactions with objects, spaces and services and helping companies with more strategic decisions. Expanded opportunities have spawned developments in traditional design practice.First are developments relating to awareness of...

To stay relevant and applicable in a rapidly changing world, ergonomics must meet several challenges. The paper explores these challenges and how the profession might respond. It is proposed that there are opportunities, and a need, to embrace empathy as a legitimate and useful tool. Empathy has value in three main areas. In research we can broaden...

In this paper, we describe "Experience Prototyping" as a form of prototyping that enables design team members, users and clients to gain first-hand appreciation of existing or future conditions through active engagement with prototypes. We use examples from commercial design projects to illustrate the value of such prototypes in three critical desi...

Ways of providing human factors input to a design program in an efficient, timely fashion are being sought. A case study is presented, as an example of an eclectic, integrated design and research program leading to the successful design of a new medical product. The product is a portable defibrillator for emergency use by the general public in resc...

Today's human factors designers are faced with the challenge to accommodate more diversity in people and their relationships with technology than ever before. Technology is available to people at work, home and play. People encounter technology ranging from simple mechanical tools and systems to those that are complex, sometimes virtual and invisib...

To make effective contributions to design, human factors practitioners need ways to influence the thinking and behavior of people with very different priorities from their own. Practical insights and techniques developed in the course of work with many development teams are presented here. They are based upon three principles: facilitating empathy,...

The role of human factors in design appears to have broadened from data analysis and interpretation into application of discovery and "user experience" design. The human factors practitioner is continually in search of ways to enhance and to better communicate their contributions, as well as to raise the prominence of the user at all stages of the...

To work effectively as a consultant in a product development program, the human factors practitioner needs to work effectively with other professionals including product and marketing managers; software, electrical, and mechanical engineers; interaction and industrial designers. Drawing upon examples and experience from several product development...

Human factors practitioners frequently find themselves working with individuals from other disciplines, often in teams. In this context, human factors practitioners need ways to influence the thinking and behavior of people with very different priorities from their own. This paper presents practical insights and techniques developed in the course o...

An abstract is not available.

OBJECTIVE: This tutorial demonstrates the value of scenarios as a creative tool that facilitates the leap from observation to invention. Participants will gain experience in interpreting videos, mapping candidate users, writing scenarios, and sketching users' conceptual modes and storyboards.

This paper illustrates lessons we learned from user trials. Our brief was to design product graphics to encourage fast and accurate use of a new point-of-sale laser scanner. Our early intuitions were proved wrong. We had thought that the most effective design would explain how the scanner works. But our tests showed that this confused users. So ins...

A tutorial at InterCHI'93.

This paper describes the process and results of a 4-day workshop held at the School of Design, University of Art and Design Helsinki. The goal was to inspire students with first-hand learning relevant to inclusive design and to have them explore ways of making this learning accessible and inspirational to others. Pairs of students spent a full day...