Jane Fedorowicz

Bentley University · Department of Information and Process Management

Employees working from home (WFH) during the COVID-19 pandemic turned to an array of information and communications technologies (ICT) to support at-home job performance. This study documents the role of ICT in enabling these workers and managers to abruptly transition to WFH and explores the barriers and challenges they faced in working remotely....

Immigrant integration has risen to the top of the political agenda of leaders in Germany and the U.S. The information systems community has begun to research how information and communications technologies can assist immigrants and especially refugees, by seeking to better understand how to facilitate social inclusion processes. Migrants face the c...

The COVID-19 pandemic has forced most academics to work from home. This sudden change of venue can affect the productivity of academics, exacerbating the challenges confronting universities as they face an uncertain future. This paper aims to identify factors influencing academics' productivity while working from home during the mandate to self-iso...

The world faces an unprecedented catastrophe in the COVID-19 pandemic. Working From Home (WFH) during COVID-19 diminishes the boundaries between work and home life. WFH can create obstacles for those suddenly forced to accommodate working and living in the same place. The purpose of this study is to investigate home-office conditions by studying em...

An M.S. in Accountancy (MSA) remains the leading graduate academic credential for students seeking to obtain employment in public accounting or corporate accounting positions. Our research corroborates the increasing demand for graduates with strong technology and analytics knowledge and skills. We advocate for an evolution from the "old" MSA model...

Public organizations often turn to the private sector for guidance and best practice examples when faced with technological or organizational change. However, private-sector business practices do not always translate neatly into the government domain. In this study, we analyze data from eighty-two collaborative projects in the public safety domain...

Challenges of integration and social inclusion have been on top of the agenda for many political leaders in Europe and the USA. The Information Systems community has invested significant effort in researching immigrants and especially refugees, seeking to better understand how to facilitate social inclusion processes. This panel will look at multip...

Social media has become a key component of police efforts to achieve public safety goals. To be effective, police must establish guidance on the best way to employ this tool in differing circumstances. Social media crisis communication guidelines for police departments have received little attention to date. Social media can support police in the s...

The recent phenomenon that has come to be known as the European refugee crisis is in reality a global problem. Accordingly, issues regarding refugee integration have become a central topic of debate worldwide. In this paper, we try to understand how refugees use information and communication technology (ICT) in different regions of the world to und...

The Association for Information Systems (AIS) is the preeminent global professional association for academics in the Information Systems (IS) discipline. Throughout its more than 20-year history, AIS governance documents have included no guidance on matters related to national or international politics. However, recent events have challenged AIS to...

We examine the use of Twitter and Facebook by the Munich police department to analyze their actions and the reactions of the public community who follow them during routine and emergency situations. We explain usage patterns based upon media dependency theory, and demonstrate the range of dissemination strategies they adopt in various settings. Thi...

We focus on networked arrangements of digital resources that are shared among otherwise independent units to advance conceptual and empirical insights about their governance. We are motivated by the simple observation that, increasingly, independent organizations are engaging in shared activities, often relying on purpose-built digital infrastructu...

This research investigates the communication behavior and engagement strategies in the bilateral use of social media between law enforcement agencies and the communities they serve. It advances existing work by studying municipal level government actors in a new communications environment where social media now play an important part. Grounded in a...

Information and communication technology (ICT) continues to change business as we know it. As ICT further integrates into our daily lives, it creates more opportunities to both help and hinder fundamental social problems throughout the world. In response to these growing and urgent societal needs, the Association for Information Systems approved th...

Shared service providers typically host routine and administrative business processes as a way to standardize company practices and increase efficiency. In the public sector, however, its application to functions critical to an organization"s central mission is moving shared services out of the "back-office." This research employs and extends Berge...

Spurred by the military conflicts, refugees’ crisis has swept Europe by surprise. With a challenge of integrating refugees into hosting societies comes the question about the role that ICTs could play in the ongoing integration efforts. Indeed, unprecedented reliance of refugees on technology, especially smartphones, is an important distinction of...

Technical and organizational complexity of outsourced information systems development (ISD) projects calls for increased attention to communication, governance and control. Contract management and client-vendor relationships are both well studied but rarely analyzed together. Earlier studies suggest combining formal (i.e., agreed upon upfront and c...

The use of database systems for managerial decision making often incorporates information-retrieval capabilities with numeric report generation. Of great concern to the user of such a system is the response time associated with issuing a query to the database. This study presents a procedure for estimating response time for one of the most frequent...

To cut costs and improve services, public-sector agencies are adopting shared services that require complex interorganizational systems to support them. We describe how a U.S. local government successfully embraced the complexities of aligning the regulated processes of multiple independent departments as it developed a criminal justice court and c...

When technology adoption takes on fad-like characteristics, large swings in demand and expectations for the technology result. Companies can see revenues skyrocket, only to fall just as fast without understanding the dynamics of the consumer adoption decision process. In this paper, we present a model for fad-like technology adoption built upon Rog...

Large-scale emergency response requires managing inter-organizational networks across federal, state and local levels of government, as well as with non-profit and private sector organizations. Planning for such network management is intrinsically problematic due to the unpredictable nature of emergent crises. Instead, emergency management personne...

Through this paper we advance insights regarding common patterns among information and communication technology ICT architectures ICTA found in United States' public safety networks PSNs. A PSN is an inter-organizational collaboration enabled by ICT to support information sharing and interoperability needs of police and associated public safety org...

This study examines the rational choice and institutional factors influencing the spread of information technology enabled public safety network collaborations in the United States. Consistent with past neighbor effect research, this study tests economic, geographic, and demographic factors predictive of PSN proliferation at the state level. Result...

This paper contains analysis and some initial insights into the patterns of information technology (IT) architecture found in United States' public safety networks (PSNs). A PSN is understood to be an inter-organizational collaboration enabled by IT in support of the information sharing and interoperability needs of police and associated public saf...

Purpose The purpose of this paper is to focus on Public Safety Networks (PSNs) created and used in the USA at the state level. Empirical analysis describes the formation and use of extant state‐level PSNs, based upon factors representing rational choice and institutional theories. Design/methodology/approach Contextual data representing 160 differ...

Through this paper we advance an initial set of 12 observations that will form the basis for developing design principles for public safety networks (PSN), and more broadly for inter-organizational systems within the public sector. A public safety network is an interagency collaboration focused on the development and use of information and communic...

The Emergency Preparedness and Response (EP&R) community has embraced a wide array of information and communications technologies (ICTs) to support information sharing and communication among participating agencies. Yet many existing and proposed technological solutions remain inadequate to support the unpredictable and frequently changing informat...

Government agencies often face trade-offs in developing initiatives that address a public good given competing concerns of various constituent groups. Efforts to construct data warehouses that enable data mining of citizens’ personal information obtained from other organizations (including sister agencies) create a complex challenge, since privacy...

For interorganisational systems to provide benefits to all partner organisations typically requires well designed internal systems and processes and integration between enterprise systems and the IOS. Organisations frequently do not make these investments and the resulting physical implementation details, such as duplicated data storage, manual ree...

Innovation diffusion theory proposed that adopters—whether individuals or organizations—sometimes reinvent an innovation as they gain experience using it. Reinvention can enhance (or impede) the likelihood of an IS innovation’s acceptance and further diffusion. This paper reports on a case study of BioSense, an interorganizational system that was d...

Digital government research often centers on information technology artifacts designed for the purpose of improving access to or processes within government. Because of the centricity of the technology artifact, much of this research builds upon theories and prescriptions adapted from the information systems discipline. In information systems, the...

In this paper, we report on research in progress on how IT outsourcing fares in digital government settings. Our research is motivated by the twin goals of (1) analyzing the antecedents for successful IT outsourcing in the public sector and (2) understanding the role of collaboration between public agencies in their ability to achieve its outsourci...

IT–endowed collaboration within and between groups will catalyze creativity, which in turn will facilitate multidisciplinary innovation and reduce barriers and inefficiencies among people working together. This article describes the challenges of supporting creativity and innovation through e-collaboration, and summarizes the papers that were accep...

The decline in new entrants to IT professions coincides with the burgeoning use of new information and communications technologies among adolescent users. Teenage girls embrace a wide range of new technologies, yet are less interested in IT-related careers or college majors than their counterparts in earlier years. In order to forestall further dec...

IT–endowed collaboration within and between groups will catalyze creativity that, in turn, will facilitate organizational innovation and reduce barriers and inefficiencies amongst people working together. This chapter describes the challenges of supporting creativity and innovation through e-collaboration technologies and tools and proposes how fut...

Recent attention to accountants’ ethics in the news, in professional practice, and by academia leads to questions about the ethical and cognitive characterization of students selecting accounting careers. We employ the Myers/Briggs Type Indicator (MBTI) for assessing cognitive styles, and the Defining Issues Test (DIT) for assessing ethical reasoni...

In this article we offer visual depictions and analysis of contextual factors relative to the presence of public safety networks (PSNs) in the United States (US). A PSN combines shared technological infrastructures for supporting information sharing, computing interoperability and interagency interactions involving policing, criminal justice, and e...

Large-scale information technology implementations are risky projects, and the challenges and risks multiply when multiple organizations are involved, as is often the case in e-government initiatives. Some of the risk can be addressed by carefully aligning the partners' motivations, which are affected by each organization's internal and external op...

Digital government research often centers on information technology artifacts designed for the purpose of improving access to or processes within government. Because of the centricity of the technology artifact, much of this research builds upon theories and prescriptions adapted from the information systems discipline. In information systems, the...

E-collaboration, defined as “collaboration among individuals engaged in a common task using electronic technologies” (Kock, Davison, Ocker, & Wazlawick, 2001), is increasingly gaining relevance at the interorganizational level because of the growing practice of working with dispersed project teams across the globe. E-collaboration links together pa...

E-collaboration, defined as “collaboration among individuals engaged in a common task using electronic technologies” (Kock, Davison, Ocker, & Wazlawick, 2001), is increasingly gaining relevance at the interorganizational level because of the growing practice of working with dispersed project teams across the globe. E-collaboration links together pa...

IT-endowed collaboration within and between groups will catalyze creativity, which in turn will facilitate multidisciplinary innovation and reduce barriers and inefficiencies among people working together. This article describes the challenges of supporting creativity and innovation through e-collaboration, and summarizes the papers that were accep...

Purpose The purpose of this paper is to provide and illustrate a framework for the role of governance mechanisms in information sharing among supply chain members. The importance of trust in governing interorganizational relationships is emphasized. Design/methodology/approach Trust, bargaining power, and contract are three key constructs supporti...

The decline in new entrants to IT professions coincides with the burgeoning use of new information and communications technologies among adolescent users. Teenage girls embrace a wide range of new technologies, yet are less interested in ITrelated careers or college majors than their counterparts in earlier years. In order to forestall further decl...

In the public sector, tradeoffs between individual citizen concerns and the public good can be complex, since individual goals can conflict with the government’s goals for assuring equity and social welfare. This paper reports on a case study of the Integrated Non-Filer Compliance (INC) system used by the California Franchise Tax Board (CFTB). Data...

This paper provides an interim report on ongoing data collection and analysis efforts as part of a large-scale study of information technology- focused interagency collaborations in the United States public safety sector---collaborations we refer to as public safety networks (PSNs). Of particular interest are shared infrastructures for supporting t...

Information technology (IT) professionals are entrusted with the design, implementation, and operation of the information systems that support key business processes within organizations. Many organizational stakeholders such as management, investors, and regulators expect these professionals to act ethically, as these systems must accurately refle...

It is increasingly important for government agencies to collaborate across jurisdictional and functional boundaries. Interorganizational systems supporting interagency collaboration must accommodate a wide range of factors from the external environment and participating organizations as part of their design and operation. This paper presents the fi...

What does the frequency of occurrence of different words in an article have to do with the number of times an article is cited? Or, for that matter, with the number of publications an author has? All of these—word frequency, citation frequency, and publication frequency-obey an ubiquitous distribution called Zipf's law. Zipf's law applies as well t...

A Zipfian model of an automatic bibliographic system is developed using parameters describing the contents of it database and its inverted file. The underlying structure of the Zipf distribution is derived, with particular emphasis on its application to work frequencies, especially with regard to the inverted flies of an automatic bibliographic sys...

In this article, we study how an expert system affects novice problem solving in a financial risk analysis domain. We demonstrate that novice performance is improved after exposure to an expert system. Further, we show that novice performance continues to improve when the system is withdrawn. By comparing learning curves for people with exposure to...

Radio Frequency Identification (RFID) is a powerful new technology which, in combination with other information technologies, offers great potential for supporting interorganisational collaboration. The case study reported herein suggests that organisations adopting RFID will need to change their technical and organisational processes and make acco...

The building of public safety network (PSN) infrastructures for the purposes of facilitating communication, sharing of information, and collaboration among first responders has been identified as a key policy goal in the aftermath of events such as the September 11th terrorist attacks and Hurricane Katrina. Early analysis of professional and academ...

In this paper, we identify key characteristics of public safety response mobilization systems (PSRMS) and describe the different technical characteristics they can assume: open standards vs. commercial-off-the-shelf packages, fixed vs. mobile, security and privacy management approaches, data distribution and access control. Finally, we present test...

With the widespread adoption of Enterprise Systems (ES), such as SAP, Oracle, and Peoplesoft, in medium and large-sized organizations, there is increasing demand for students who know how to work with such systems. While the demand for ES developers and integrators has declined, the demand for employees that can help companies achieve benefits from...

The accounting profession must attract and retain individuals with the interest, attitudes, and competencies demanded by the marketplace. This paper examines the influence of tolerance for ambiguity, computer anxiety, and gender on interest in acquiring IT competency among 123 accounting and AIS majors. In comparison to individuáis majoring in acco...