Jan vom Brocke

Jan vom Brocke
University of Liechtenstein · Institute of Information Systems

Professor

About

553
Publications
726,915
Reads
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13,258
Citations
Introduction
Professor of Information Systems, Hilti Chair of Business Process Management, and Head of the Information Systems Department at the University of Liechtenstein; specializes in the areas of IT-enabled business innovation, Green IS, and Neuro IS; published more than 400 research papers, including in Management Science, MISQ, JMIS, JIT, EJIS, ISJ, MIT SMR, MISQe, CACM and over 30 books, incl the International Handbook on Business Process Management. http://www.janvombrocke.com
Additional affiliations
March 2015 - March 2015
Aarhus University, Denmark
Position
  • Professor
November 2010 - November 2010
University of Turku
Position
  • Professor
October 2010 - October 2010
Universitetet i Agder
Position
  • Professor

Publications

Publications (553)
Article
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Decisions are influenced by the environment in which the choices are presented. In fact, no choice is made in a vacuum, as there is no neutral way to present choices. Presenting choices in certain ways, even unintentionally, can "nudge" people to change their behavior in predictable ways. "Nudging" is a concept from behavioral economics that descri...
Article
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Sir Isaac Newton famously said, "If I have seen further it is by standing on the shoulders of giants." Research is a collaborative, evolutionary endeavor-and it is no different with design science research (DSR) which builds upon existing design knowledge and creates new design knowledge to pass on to future projects. However, despite the vast, gro...
Chapter
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Design Science Research (DSR) is a highly context-dependent and iterative process. Design processes in DSR projects represent the actual strategy and execution of design knowledge inquiry and are typically unique. However, details of the actual design process are often lost as there is a lack of transparency in published DSR projects. In this resea...
Article
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The only constant in our world is change. Why is there not a field of science that explicitly studies continuous change? We propose the establishment of process science, a field that studies processes: coherent series of changes, both man-made and naturally occurring, that unfold over time and occur at various levels. Process science is concerned w...
Article
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At the core of reward-based crowdfunding (RBC) is the reward menu. Carefully-constructed reward menus can impact fundraising success significantly. For example, an oft-discussed approach to influencing purchasing decisions is introducing an irrelevant option into a consumer’s choice set—a decoy option—making another, often more valuable, option mor...
Conference Paper
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This Professional Development Workshop (PDW) on 'Design Science in Entrepreneurship and Innovation' gives scholars and practitioners an opportunity to learn how to conduct design science in entrepreneurship and innovation. Building on the successful PDW last year, this year's PDW aims at digging deeper into methodical aspects of the design science...
Conference Paper
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In this emergent research forum (ERF) paper, we report on a project from a state-funded hospital located in one of Europe's microstates. The hospital is currently planning a new building site and, in addition, plans to adopt new information technologies (IT) to improve patient safety and enrich the patient journey. However, the hospital lacks a sys...
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Digital agents with human-like characteristics have become ubiquitous in our society and are increasingly relevant in commercial applications. While some of them closely resemble humans in appearance (e.g., digital humans), they still lack many subtle social cues that are important for interacting with humans. Among them are the so-called microexpr...
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While artificial intelligence (AI) governance is thoroughly discussed on a philosophical, societal, and regulatory level, few works target companies. We address this gap by deriving a conceptual framework from literature. We decompose AI governance into governance of data, machine learning models, and AI systems along the dimensions of who, what, a...
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Information systems students need to be prepared to understand and manage unfolding dynamics in businesses operating in a digital world. We present a university course that systematically integrates knowledge from two streams of research that deal with dynamics: business process management and routine dynamics. Both streams of research study proces...
Conference Paper
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Implementing the Internet of Things (IoT) is associated with several multi-layered challenges and questions for practitioners and scholars alike. However, little knowledge is available to guide practitioners in the successful implementation of this emerging technology at the organizational level. In this research-in-progress paper, we report on a p...
Conference Paper
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Policies to fight COVID-19 have largely targeted at indoor spaces. Abundant empirical evidence showed that COVID-19 spreads more easily through aerosols in closed rooms. We have been utilizing Design Science Research (DSR) to develop a smart space management solution that draws from space-related trace data to prevent the spread of COVID-19 in indo...
Conference Paper
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The continuous rise of e-commerce and the resulting global transportation activities lead to an increased environmental load, specifically in the form of carbon emissions. While carbon offset donations offer the potential to mitigate the ecological harm, these voluntary options are not yet prevalent among e-commerce customers. Prior research has sh...
Conference Paper
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While AI provides many business opportunities across industries, the organizational implications of AI are still largely unclear. We investigate governance roles related to AI use in practice, and undertake first steps to define the role profiles of a Chief AI Officer (CAIO) and an AI Risk Officer (AIRO). We base our inquiry on two sources: a liter...
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Design science in the entrepreneurship field holds the promise of developing relevant knowledge with scientific rigor. Yet despite the promise of this approach, the entrepreneurship field still lacks guidance on how to plan, conduct, and assess design science work. In order to develop theoretically grounded principles, we first make our perspective...
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Explorative business process management (BPM) is attracting increasing interest in the literature and professional practice. Organizations have recognized that a focus on operational efficiency is no longer sufficient when disruptive forces can make the value proposition of entire processes obsolete. So far, however, research on how to create entir...
Preprint
Organizations have to adjust to changes in the ecosystem, and customer feedback systems (CFS) provide important information to adapt products and services to changing customer preferences. However, current systems are limited to single-dimensional rating scales and are subject to self-selection biases. This work contributes design principles for CF...
Conference Paper
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Design Science Research (DSR) provides a rich body of frameworks, approaches, and methods to support researchers in conducting DSR projects. However, there is little tool support and guidance for effectively documenting DSR processes. In this article, we present a prototypical implementation of a conversational agent called "DSR Buddy" that is inte...
Article
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Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as...
Chapter
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Operators of complex, networked systems are constantly confronted with a large number of error events that are time-consuming to address. Events in one network component can trigger a cascade of events in other components leading to many intertwined sequences of a large number of error messages. Operators often only seek to identify and unders...
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Keywords: artificial intelligence, deep learning, computational creativity. Abstract: While the potential of deep learning(DL) for automating simple tasks is already well explored, recent research has started investigating the use of deep learning for creative design, both for complete artifact creation and supporting humans in the creation process...
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Inferring users’ perceptions of Virtual Environments (VEs) is essential for Virtual Reality (VR) research. Traditionally, this is achieved through assessing users’ affective states before and after being exposed to a VE, based on standardized, self-assessment questionnaires. The main disadvantage of questionnaires is their sequential administration...
Conference Paper
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At the latest since the COVID-19 pandemic, the notion of ‘resilience’ has become omnipresent. As Information Systems (IS) researchers, we are particularly interested in how IS can contribute to coping with exogenous shocks like the pandemic and help organizations and societies to become more resilient. However, a comprehensive overview of how resil...
Article
Routine dynamics and Business Process Management (BPM) are two academic disciplines that investigate sequences of action for carrying out work in organizations. Even though they share this phenomenon of interest, there are fundamental differences that separate both research areas. In this chapter, we take a first step to overcome this divide. To do...
Preprint
Full-text available
Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis , design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as...
Conference Paper
Full-text available
COVID-19 vaccination has led to unrest within societies, and intense public debates are often carried out on social media platforms like Twitter. A better understanding of concerns, issues, and communication on COVID-19 vaccines is a first step to reduce tension within society and improve the negative effects of the pandemic. It can also contribute...
Conference Paper
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Design science research (DSR) aims to generate knowledge about innovative solutions to real-world problems. A comparably new stream of research, DSR has matured methodically, and is increasingly catching the interest of researchers, specifically for its potential to contribute to problem solving in society and the economy. Since research methodolog...
Chapter
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Situation faced: Listemann Technology AG (Listemann hereafter), a leading industrial service provider for heat treatment, brazing, sintering, electron beam welding, and engineering in the manufacturing industry, invests in new digital solutions to increase the value of its services for its customers. Even though Listemann has a digital production p...
Conference Paper
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An essential aspect in the evaluation of Virtual Training Environments (VTEs) is the assessment of users' training success, preferably in real-time, e.g. to continuously adapt the training or to provide feedback. To achieve this, leveraging users' behavioral data has been shown to be a valid option. Behavioral data include sensor data from eye trac...
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Context awareness is essential for successful business process management (BPM). So far, research has covered relevant BPM context factors and context-aware process design, but little is known about how to assess and select BPM methods in a context-aware manner. As BPM methods are involved in all stages of the BPM lifecycle, it is key to apply appr...
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This article presents a tool – the BPM Billboard – which has been developed to capture all relevant aspects of a successful BPM approach in a “one-page- representation”. The Billboard was first presented as part of the new BPM Cases Book (vom Brocke, Mendling, et al., 2021a) , and it is used in many projects, now, also supported by Signavio and SAP...
Conference Paper
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We present a framework to classify business processes according to their contextual management requirements. Our framework results from a real-world project with Hilti, a globally operating company. Following a design science research approach, we identify two key dimensions to classify business processes: variability and frequency. As these two di...
Chapter
This chapter introduces the BPM Billboard as a tool for planning and scoping Business Process Management (BPM) projects and programs. The BPM Billboard is grounded in the belief that BPM is a means to an end, not the end itself. It links BPM initiatives to strategic objectives and ensures that BPM creates tangible results toward achieving those obj...
Conference Paper
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Scholars interested in topics of entrepreneurship and innovation are increasingly embracing the design science research (DSR) approach. DSR is rooted in Herbert Simon's The Sciences of the Artificial (1996) and aims at developing instrumental knowledge, that is scientific knowledge guiding action. While entrepreneurship and innovation scholars acro...
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Given the diversity of business processes, isn't it strange that BPM approaches aim at a unified management approach? We report on research challenging this common assumption: We present an approach to account for contextual differences of processes in BPM. Specifically, we report on research that has developed a matrix to classify business process...
Article
In response to turbulent business environments, organizations are embarking on digital transformation journeys, often turning to “high speed” methods such as agile practices. These methods are key enablers for addressing time complexities in digital transformations, including time-to-delivery, cycle time, lead time, latency, real-time and velocity....
Conference Paper
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In this article, we point to the importance of considering the organizational context when deciding on an enterprise modeling approach. Based on extant research in the area of context-aware Business Process Management, we present results from an empirical investigation on how the context of an organization can be assessed regarding requirements for...
Article
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This report summarizes a large-scale online workshop series focusing on the connection be-tween digital innovation and business process management (BPM). The motivation behind our format was to complement the primarily conceptual claims in this field of research with in-depth insights from organizational practice. The format covered four consecutiv...
Article
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Business Process Management is a boundary-spanning discipline that aligns operational capabilities and technology to design and manage business processes. The Digital Transformation has enabled human actors, information systems, and smart products to interact with each other via multiple digital channels. The emergence of this hyper-connected world...
Article
Full-text available
At the core of reward-based crowdfunding (RBC) is the reward menu. Carefully-constructed reward menus can impact fundraising success significantly. An oft-discussed approach to influencing purchasing decisions is introducing an irrelevant option into a consumer’s choice set—a decoy option—making another, often more valuable option more attractive....
Article
Full-text available
Virtual reality has been proposed as a promising technology for higher education since the combination of immersive and interactive features enables experiential learning. However, previous studies did not distinguish between the different learning modes of the four-stage experiential learning cycle (i.e., concrete experience, reflective observatio...
Article
Innovation, especially digital innovation, is indispensable for organizations that want to remain competitive. Employees play a crucial role in developing innovations, but the use of digital technologies for innovation methods that foster employee-driven innovation has rarely been researched. Using a sample of 215 participants and two innovation me...
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For e-commerce retailers, even small increases in waiting times have been found to lead to user dissatisfaction and losses in sales. This paper investigates how contextual and behavioral factors influence the impact of latency on the website performance of a real e-commerce platform. The results show an increased impact of latency for users with fa...
Preprint
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In the globalized, turbulent, and rushed nature of contemporary work, organizations perceive an increasing pressure to master digital transformation. To do so, organizations are increasingly turning to 'high speed' methods such as agile and flow. We argue that the differentiating feature of these methods is how to address time complexity to increas...
Preprint
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This chapter of the BPM Cases Book (Vol. 2) introduces the BPM Billboard as a tool for planning and scoping Business Process Management (BPM) projects and programs. The BPM Billboard is inspired by the belief that BPM is a means to an end, not the end itself. It serves to link BPM initiatives clearly to strategic objectives and to derive tangible B...
Conference Paper
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Benefits and applications of virtual reality (VR) in higher education have seen much interest both from research and industry. While several immersive VR applications for higher education have been described, a structured analysis of such applications on the market does not exist. We use design elements from research for applying VR in higher educa...
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This paper reports on a case study in collaborationwith an industry partner to explore the value creation potentials of Mixed Reality (MR) in construction. MR is a technology that allows for intuitive interaction with digital data through overlays on the real world, giving immediate access to the data of a construction site to quickly track or reso...
Book
This book is a sequel and extension to the book "Business Process Management Cases“, published in its first edition by Springer in 2018. It adds 22 new cases for practitioners and educators to showcase and study Business Process Management (BPM). The BPM cases collection is dedicated to providing a contemporary and comprehensive, industry-agnostic...
Chapter
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Design science research (DSR) is an established research paradigm aiming to create design knowledge on innovative solutions for real-world problems. As such, DSR has the potential to contribute to the solution of real-world problems of great societal value. In this article, we discuss how DSR can maximize such practical impact. Reflecting on our lo...
Conference Paper
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The COVID-19 pandemic accelerated the implementation and adoption of new features in web-conferencing systems (WCSs), such as custom backgrounds (CBs) that mask the real physical background with a custom, i.e., user chosen, background. In this work, we explore what types of backgrounds are selected and why they are used by analyzing text and images...
Book
This book presents the proceedings of the NeuroIS Retreat 2021, June 1-3, virtual conference, reporting on topics at the intersection of information systems (IS) research, neurophysiology and the brain sciences. Readers will discover the latest findings from top scholars in the field of NeuroIS, which offer detailed insights on the neurobiology und...
Article
While the analysis and usage of data are increasing in importance, the application of sophisticated BI solutions in small stores is limited by available technical capabilities and financial resources. This study investigates how brick-and-mortar stores can benefit from an expansion of service functionalities of a cross-industry loyalty card provide...
Conference Paper
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Understanding students’ sentiment is valuable to understanding the changes that could or should be made in curriculum design at third level. Learning analytics has shown potential for improving student learning experiences and supporting teacher inquiry. Yet, there is limited research that reports on the adoption and actual use of learning analytic...
Article
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How can we enable explorative BPM in organizations? This is an important, yet complex question. Within our EU-funded Erasmus+ project on explorative BPM, we have formed a consortium between the University of Liechtenstein, the Vienna University of Economics and Business and the University of Bayreuth to jointly investigate this question. We have de...
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Purpose – Process redesign refers to the intentional change of business processes. While process redesign methods provide structure to redesign projects, they provide limited support during the actual creation of to-be processes. More specifically, existing approaches hardly develop an ontological perspective on what can be changed from a process d...
Article
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Purpose: This paper presents a structured literature review of studies on IT-enabled organizational transformation to determine the state of the art and to identify areas for future research. Design/methodology/approach: We collect 201 academic publications on IT-enabled organizational transformation and analyze them from three perspectives: a pu...
Book
This book presents the proceedings of the virtual conference NeuroIS Retreat 2020, June 2–4, hosted in Austria, reporting on topics at the intersection of information systems (IS) research, neurophysiology and the brain sciences. Readers will discover the latest findings from top scholars in the field of NeuroIS, which offer detailed insights on th...
Article
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Purpose: This study explores how process managers perceive the adoption, use and management of process mining in practice. While research in process mining predominantly focuses on the technical aspects, our work highlights organizational and managerial implications. Design/methodology/approach: We report on a focus group study conducted with pro...