Jan Van der Linden

Université Libre de Bruxelles | ULB · Research Centre for Work and Consumer Psychology

This article aims to overcome the empirical limitations of tourism studies concerning customer experience, to focus on the transformations of work activity. From an ergonomics perspective focusing on work activity in two hotels, the article proposes an analysis about smart technologies based on a case study of a chatbot or conversational agent (CA)...

Research on User experience (UX) is mainly focused on the individual user’s technological experience. To extend the UX framework and to obtain a better understanding of the psychological processes involved, this research investigates the influence of the social environment (peer students and teachers) on user experience. This UX study is based on t...

While the number of traditional laptops and computers sold has dipped slightly year over year, manufacturers have developed new hybrid laptops with touch screens to build on the tactile trend. This market is moving quickly to make touch the rule rather than the exception and the sales of these devices have tripled since the launch of Windows 8 in 2...

Les activités professionnelles sont en constante évolution. Pour accompagner ces changements, les processus de formation s’avèrent être essentiels pour répondre aux besoins permanents d’adaptation, pour assurer le développement des nouvelles compétences requises et la transmission des savoirs (Amiel, Tricot & Mariné, 2004 ; Sarnin, Michel & Bobilli...

The evocation of gender identity in company anti-discrimination policies is still very rare. This observation is also true forscientific studies. Very few researches have focused exclusively on transgender employees. Transgender are neither sick nor lesscompetent, and yet, the feeling of being strongly discriminated is shared by many transgender pe...

Nowadays multi-touch devices (MTD) can be found in all kind of contexts. In the learning context, MTD availability leads many teachers to use them in their class room, to support the use of the devices by students, or to assume that it will enhance the learning processes. Despite the raising interest for MTD, few researches studying the impact in t...

Nowadays, multi-touch devices can be found everywhere and are used for many kinds of activities (e.g. work or leisure activities). They create new ways for interacting with technology and often lead users to adopt new usage patterns. Despite this interest and the new features offered it seems that those devices cannot fully replace desktop and lapt...

Universities more and more often choose to use technological platforms to administer educational processes and to facilitate the administrative tasks that students have to fulfill. However, these changes have consequences and can generate numerous implementation difficulties and student resistance. At a Belgian university that confronted similar pr...

The research project takes place within the technology acceptability framework which tries to understand the use made of new technologies, and concentrates more specifically on the factors that influence multi-touch devices’ (MTD) acceptance and intention to use. Why be interested in MTD? Nowadays, this technology is used in all kinds of human acti...

Les universités recourent de plus en plus souvent à des plateformes technologiques afin d’administrer les processus éducatifs et faciliter les tâches administratives des étudiants. Cependant, ces changements sont conséquents et engendrent souvent de nombreuses difficultés d’implémentation. C’est dans ce cadre qu’un Observatoire des usages étudiants...

More and more often, universities make the decision to implement integrated learning management systems. Nevertheless, these technological developments are not realized without any trouble, and are achieved with more or less success and user satisfaction (Valenduc, 2000). It is why the presented study aims at identifying the factors influencing lea...

De werkbaarheid wordt gedefinieerd als een evenwicht tussen de eigenschappen van de werknemers en de werkeisen ‘s. De VOW/QFT is ontwikkeld in België om de werkbaarheid van oudere werkernemers te beoordelen, rekening houdend met de risicofactoren die gebonden zijn aan de werkomstandigheden, en voornamelijk van de psychosociale factoren, in een prev...

Ce projet de recherche s’inscrit dans un contexte institutionnel particulier. Depuis 2011, l’ULB rénove ses différentes plateformes informatiques afin d’améliorer les outils et services rendus à la communauté étudiante. Portant le nom de « SMILEY », ce grand projet gère entre autres les outils MonULB, GeHol, Web mail, U.V. etc. et a pour objectif u...