Jan Mendling

Jan Mendling
Humboldt-Universität zu Berlin | HU Berlin

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599
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20,624
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Publications

Publications (599)
Article
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In this paper, we respond to Grover and Lyytinen (2022). We agree with them that the advent of the digital age is calling for a reconsideration of the role of theory and theorizing. We also think their proposal does not go far enough. The time is ripe to question the role of theory in our field more fundamentally. We propose to instead focus on est...
Chapter
The International Conference on Business Process Management (BPM) is a conference series with some remarkable successes over the last 20 years. In this paper, we discuss how neighboring fields have made progress. A key observation is the co-evolution of the problem and solution spaces: methodological innovations yield substantive advancements and,...
Conference Paper
Full-text available
Process mining is a fast-growing technology concerned with managing and improving business processes. While the technology itself has been thoroughly scrutinized by prior research, we are only beginning to understand the managerial and organizational implications of process mining. Creating such knowledge is essential for a successful adoption and...
Article
Context Agile methodologies and frameworks are widely used in software development projects because of their support for continuous change and delivery. Agile software development advocates de-prioritizing aspects such as processes and documentation. In traditional software engineering methodologies, however, business process models have been exten...
Preprint
Process mining supports the analysis of the actual behavior and performance of business processes using event logs. % such as, e.g., sales transactions recorded by an ERP system. An essential requirement is that every event in the log must be associated with a unique case identifier (e.g., the order ID of an order-to-cash process). In reality, howe...
Article
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Information systems students need to be prepared to understand and manage unfolding dynamics in businesses operating in a digital world. We present a university course that systematically integrates knowledge from two streams of research that deal with dynamics: business process management and routine dynamics. Both streams of research study proces...
Conference Paper
Process mining techniques provide process analysts with insights into interesting patterns of a business process. Current techniques have focused by and large on the explanation of behavior, partially by help of features that relate to multiple perspectives beyond just pure control flow. However, techniques to provide insights into the connection b...
Article
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Process mining is a family of analytical techniques that extract insights from an event log and present them to an analyst. A key analysis task is to understand the distinctive features of different variants of the process and their impact on process performance. Techniques for log-delta analysis (or variant analysis) put a strong emphasis on autom...
Article
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Explorative business process management (BPM) is attracting increasing interest in the literature and professional practice. Organizations have recognized that a focus on operational efficiency is no longer sufficient when disruptive forces can make the value proposition of entire processes obsolete. So far, however, research on how to create entir...
Article
Process mining is a research area focusing on the design of algorithms that can automatically provide insights into business processes. Among the most popular algorithms are those for automated process discovery, which have the ultimate goal to generate a process model that summarizes the behavior recorded in an event log. Past research had the aim...
Preprint
Event sequence data is increasingly available. Many business operations are supported by information systems that record transactions, events, state changes, message exchanges, and so forth. This observation is equally valid for various industries, including production, logistics, healthcare, financial services, education, to name but a few. The va...
Preprint
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The plethora of algorithms in the research field of process mining builds on directly-follows relations. Even though various improvements have been made in the last decade, there are serious weaknesses of these relationships. Once events associated with different objects that relate with a cardinality of 1:N and N:M to each other, techniques based...
Article
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Companies often claim to follow specific software development methodologies (SDM) when performing their software development process. These methodologies are often supported by dedicated tools that keep track of work activities carried out by developers. The purpose of this paper is to provide a novel approach that integrates analytical insights fr...
Article
Diagrams continue to play an important role in different areas of computer science. In this paper, we discuss how the cognitive processing of such diagrams can be conceptually understood. To this end, we refer to the CogniDia framework, a recent framework that describes the consecutive phases of cognitive processing. We discuss experimental results...
Conference Paper
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Digital artifacts increasingly support actors in carrying out organizational routines. These artifacts leave digital trace data, that is, time-stamped data about what actions actors performed. While extant research on routines largely builds on qualitative methods, the increasing ubiquitousness and prevalence of trace data enables novel methodologi...
Conference Paper
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Decision logic extraction from natural language texts can be a tedious, labor-intensive task. This is especially true for legislative texts, since they do not always follow usual speech and writing patterns. This paper explores the possibility of using machine learning and natural language processing approaches to identify decision rules within leg...
Article
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Blockchain provides an immutable distributed ledger for storing transactions. One of the challenges of blockchain is the particular processing of dynamic queries due to accumulating costs. Complex Event Processing (CEP) provides efficient and effective support for this in a way, however, that is difficult to integrate with blockchain. This paper ad...
Article
Routine dynamics and Business Process Management (BPM) are two academic disciplines that investigate sequences of action for carrying out work in organizations. Even though they share this phenomenon of interest, there are fundamental differences that separate both research areas. In this chapter, we take a first step to overcome this divide. To do...
Article
Models play an important role in systems analysis and design (SAD). A diagrammatic model is defined as a mapping from a domain to a visual representation in such a way that relevant information is preserved to meet a specific goal. So far, cognitive research on diagram criteria in relation to task performance has been fragmented. The aim of this pa...
Article
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It has been argued that reporting software engineering experiments in a standardized way helps researchers find relevant information, understand how experiments were conducted and assess the validity of their results. Various guidelines have been proposed specifically for software engineering experiments. The benefits of such guidelines have often...
Article
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The assessment of behavioral rules with respect to a given dataset is key in several research areas, including declarative process mining, association rule mining, and specification mining. An assessment is required to check how well a set of discovered rules describes the input data, and to determine to what extent data complies with predefined ru...
Article
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Research efforts that aim to develop methodological support for the redesign of business processes in the healthcare domain are fragmented and performed in different domains. Due to these characteristics, it can be expected to be difficult to establish the state-of-the art with respect to this body of knowledge. This paper presents a research proto...
Chapter
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Situation faced: How to include employees in decisions? How to keep the organizational design responsive to changes in the environment? And how to support all this by means of information technology? Ruben Timmerman, the founder of Springest, asked himself these questions as his company grew from a start-up to a medium-sized platform business. Act...
Chapter
Process analytics is an umbrella of data-driven techniques which includes making predictions for individual process instances or overall process models. At the instance level, various novel techniques have been recently devised, tackling next activity, remaining time, and outcome prediction. At the model level, there is a notable void. It is the am...
Article
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This article presents a tool – the BPM Billboard – which has been developed to capture all relevant aspects of a successful BPM approach in a “one-page- representation”. The Billboard was first presented as part of the new BPM Cases Book (vom Brocke, Mendling, et al., 2021a) , and it is used in many projects, now, also supported by Signavio and SAP...
Conference Paper
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The behavioural comparison of systems is an important concern of software engineering research. For example, the areas of specification discovery and specification mining are concerned with measuring the consistency between a collection of execution traces and a program specification. This problem is also tackled in process mining with the help of...
Article
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The only constant in our world is change. Why is there not a field of science that explicitly studies continuous change? We propose the establishment of process science, a field that studies processes: coherent series of changes, both man-made and naturally occurring, that unfold over time and occur at various levels. Process science is concerned w...
Article
The design and improvement of business processes is of central importance for realizing benefits of information systems. A broad spectrum of methods has been proposed since the 1990s, which ranges into several dozen. It is unclear whether this large number trivially stems from copying and relabeling or whether there are substantial differences in t...
Chapter
This paper raises the issue that visual representations generated by process mining techniques have mostly been evaluated from a precision and recall angle. We observe this to be a problem, because it hardly takes into account how effective these representations are for users and for which analysis tasks they are useful. We aim to rectify this rese...
Chapter
This chapter introduces the BPM Billboard as a tool for planning and scoping Business Process Management (BPM) projects and programs. The BPM Billboard is grounded in the belief that BPM is a means to an end, not the end itself. It links BPM initiatives to strategic objectives and ensures that BPM creates tangible results toward achieving those obj...
Chapter
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We present an approach for resolving inconsistencies in declarative process models while guaranteeing a minimal information loss (w.r.t. the number of deleted elements). To this aim, we show how smallest correction sets, i.e., the smallest sets of constraints that need to be deleted in order to resolve inconsistencies, can be computed via an applic...
Preprint
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There is an ongoing debate in computer science how algorithms should best be studied. Some scholars have argued that experimental evaluations should be conducted, others emphasize the benefits of formal analysis. We believe that this debate less of a question of either-or, because both views can be integrated into an overarching framework. It is th...
Conference Paper
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The application of big data in an organizational context is often seen as a crucial enabler for generating above-average firm performance. Therefore, many organizations are rushing with the technical expansion of big data. By doing that, organizations face the challenge of adapting the underlying data governance structures that are essential for ma...
Chapter
Die Prozessidentifikation (engl.: process identification) zielt darauf ab, die Geschäftsprozesse eines Unternehmens systematisch zu definieren und klare Kriterien für die Auswahl zu verbessernder Prozesse festzulegen. Das Ergebnis der Prozessidentifikation ist eine Prozessarchitektur, die die Prozesse und ihre Beziehungen darstellt. Diese Prozessar...
Chapter
In den vorangegangenen Kapiteln haben wir gelernt, wie man konzeptionelle Prozessmodelle erstellt und diese für Dokumentations- und AnalysezweckeProzessimplementierung einsetzt. Diese Modelle sind aufgrund ihres Zwecks bewusst abstrakt, d. h. sie enthalten keine Details zur technischen Umsetzung. Das bedeutet, dass konzeptionelle Prozessmodelle sys...
Chapter
In den letztenProzesserhebung beiden Kapiteln haben wir uns mit der Frage beschäftigt, wie man Prozessmodelle erstellt. Dabei sind wir meist von der Annahme ausgegangen, dass es eine textbasierte Beschreibung des Prozesses gibt. In der Praxis ist das aber nur selten der Fall, zumindest wenn ein Prozessmodell zum allerersten Mal erstellt wird. Es gi...
Chapter
In den vorangegangenen Kapiteln haben wir gelernt, wie man qualitative und quantitative Analyseverfahren einsetzt, um Probleme in bestehenden Geschäftsprozessen zu identifizieren. Wir haben auch gesehen, dass viele Prozesse in der Praxis Probleme mit der Durchlaufzeiteffizienz haben. Verschiedene Heuristiken unterstreichen das Potenzial, das im Ein...
Chapter
DieProzessanalyse qualitative AnalyseProzessanalyse ist ein wertvolles Instrument, um systematische Einblicke in einen Prozess zu gewinnen. Die Ergebnisse der qualitativen Analyse sind jedoch manchmal nicht präzise genug, um eine solide Entscheidungsgrundlage zu schaffen. Denken Sie an den Prozessverantwortlichen des Vermietungsprozesses von BuildI...
Chapter
Geschäftsprozessmanagement (engl.: business process management (BPM)) ist die Kunst und Wissenschaft, die Arbeit in einer Organisation so zu gestalten, dass konsistente Ergebnisse sichergestellt und Verbesserungspotenziale genutzt werden. In diesem Zusammenhang kann der Begriff „Verbesserung“ in Abhängigkeit von den Zielen der Organisation untersch...
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In diesem Kapitel werden wir weiter vertiefen, wie komplexe Geschäftsprozessemit BPMN modelliert werden können. Die hier vorgestellten Elemente bauen auf demerworbenen Wissen von Kap. 3 auf. Wir werden insbesondere näher auf Aktivitäten, Ereignisse und Gatter eingehen. Wir werden Aktivitäten erweitern, um komplexere Formen von Nacharbeit und Wieder...
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Sobaldwir einen neu gestaltetenGeschäftsprozess implementiert und eingeführt haben, kann es passieren, dass der neue Prozess nicht unseren Erwartungen entspricht. Beispielsweise können bestimmte Arten von unvorhergesehenen Ausnahmen auftreten, die Bearbeitungszeit einiger Aufgaben kann aufgrund dieser Ausnahmen viel höher sein als erwartet, und War...
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Modelle von Geschäftsprozessen sind in verschiedenen Phasen des BPM-Lebenszyklus von Bedeutung. Bevor wir mit der Modellierung eines Prozesses beginnen, ist es wichtig zu verstehen, warum wir diesen modellieren. Die Modelle, die wir erstellen, werden je nach dem Zweck, für den wir sie erstellen, recht unterschiedlich aussehen. Es gibt viele Gründe,...
Chapter
Die Analyse von Geschäftsprozessen ist sowohl eine Kunst als auch eine Wissenschaft. In dieser Hinsicht ist die qualitative Analyse die künstlerische Seite der Prozessanalyse. Wie in der bildenden Kunst, zum Beispiel in der Malerei, gibt es nicht nur eine einzige Möglichkeit, eine gute Prozessanalyse zu erstellen, sondern eine Reihe von Prinzipien...
Chapter
Die gründliche Analyse eines Geschäftsprozesses bringt eine ganze Reihe von Problemen zu Tage. Beispielsweise verlangsamen Engpässe den Prozess oder die Kosten für die Ausführung sind zu hoch. Diese Probleme deuten auf verschiedene Möglichkeiten zur Prozessverbesserung hin. Das Problem ist jedoch, dass die Verbesserung oft nicht systematisch angega...
Chapter
wir eine Reihe vonMethoden und verwandten Techniken für die Identifizierung, Entdeckung, Analyse, Neugestaltung, Implementierung und Überwachung von Geschäftsprozessen vorgestellt. Entlang der sechs Phasen des BPM-Lebenszyklus haben wir auch Softwarewerkzeuge und -systeme besprochen, die uns bei der Anwendung dieser Methoden für das effektive Manag...
Article
Full-text available
Various management approaches have been proposed to maintain good organizational performance on a continuous basis, with corporate performance management (CPM) and business process management (BPM) being two major groups. While the conceptual connection between CPM and BPM might see obvious, their actual empirical connection with performance remain...
Preprint
Full-text available
Process mining is a research area focusing on the design of algorithms that can automatically provide insights into business processes by analysing historic process execution data, known as event logs. Among the most popular algorithms are those for automated process discovery, whose ultimate goal is to generate the best process model that summariz...
Preprint
Full-text available
Process analytics is the field focusing on predictions for individual process instances or overall process models. At the instance level, various novel techniques have been recently devised, tackling next activity, remaining time, and outcome prediction. At the model level, there is a notable void. It is the ambition of this paper to fill this gap....
Article
In an effort to contribute to the recent debate around epistemological and methodological anarchism inspired by the thinking of Paul Feyerabend, we reflect on Habermas's pragmatist perspective of social science. We argue that the information systems field instantiates a sort of pluralism that goes beyond the relativistic conclusions of Feyerabend....
Article
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This report summarizes a large-scale online workshop series focusing on the connection be-tween digital innovation and business process management (BPM). The motivation behind our format was to complement the primarily conceptual claims in this field of research with in-depth insights from organizational practice. The format covered four consecutiv...
Article
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Business Process Management is a boundary-spanning discipline that aligns operational capabilities and technology to design and manage business processes. The Digital Transformation has enabled human actors, information systems, and smart products to interact with each other via multiple digital channels. The emergence of this hyper-connected world...
Chapter
Process mining supports business process management with operational insights extracted from event logs. A key challenge for process mining is that operational processes in production and logistics often include batching and unbatching, e.g., to delivery several packages using one truck tour. Such n:m relations blur the notion of a process instance...
Article
Event sequence data is increasingly available in various application domains, such as business process management, software engineering, or medical pathways. Processes in these domains are typically represented as process diagrams or flow charts. So far, various techniques have been developed for automatically generating such diagrams from event se...
Conference Paper
Full-text available
Process mining is a big data analytics technique that supports business process management in an evidence-based way. Nowadays, companies struggle to build the required capabilities that lift process mining beyond technical proof-of-concept implementations. As research on process mining is largely limited to algorithm design and project management r...
Preprint
Full-text available
This chapter of the BPM Cases Book (Vol. 2) introduces the BPM Billboard as a tool for planning and scoping Business Process Management (BPM) projects and programs. The BPM Billboard is inspired by the belief that BPM is a means to an end, not the end itself. It serves to link BPM initiatives clearly to strategic objectives and to derive tangible B...
Book
Dieses Lehrbuch umfasst den gesamten Lebenszyklus des Geschäftsprozessmanagements (BPM), von der Prozessidentifikation bis zur Prozessüberwachung, und die entsprechenden Schritte der Erhebung, Analyse, Verbesserung und Implementierung von Prozessen. Dabei werden Konzepte, Methoden und Werkzeuge der Betriebswirtschaftslehre, der Informatik und der I...
Book
This book is a sequel and extension to the book "Business Process Management Cases“, published in its first edition by Springer in 2018. It adds 22 new cases for practitioners and educators to showcase and study Business Process Management (BPM). The BPM cases collection is dedicated to providing a contemporary and comprehensive, industry-agnostic...
Conference Paper
Full-text available
Process mining is a widely used technique to understand and analyze business process executions through event data. It offers insights into process problems but leaves analysts barehanded to translate these problems into concrete solutions. Research on business process management discusses both process mining and improvement patterns in isolation....
Preprint
Full-text available
Mixed-paradigm process models integrate strengths of procedural and declarative representations like Petri nets and Declare. They are specifically interesting for process mining because they allow capturing complex behaviour in a compact way. A key research challenge for the proliferation of mixed-paradigm models for process mining is the lack of c...
Article
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How can we enable explorative BPM in organizations? This is an important, yet complex question. Within our EU-funded Erasmus+ project on explorative BPM, we have formed a consortium between the University of Liechtenstein, the Vienna University of Economics and Business and the University of Bayreuth to jointly investigate this question. We have de...
Chapter
Process mining techniques provide data-driven visualizations that help gaining multi-perspective insights into business processes. These techniques build on a variety of algorithms, however without any explicit reference to the spectrum of potential analysis of operations. For this reason, it is unclear if the state of the art of process mining has...
Preprint
Full-text available
Event sequence data is increasingly available in various application domains, such as business process management, software engineering, or medical pathways. Processes in these domains are typically represented as process diagrams or flow charts. So far, various techniques have been developed for automatically generating such diagrams from event se...
Article
Full-text available
Purpose – Process redesign refers to the intentional change of business processes. While process redesign methods provide structure to redesign projects, they provide limited support during the actual creation of to-be processes. More specifically, existing approaches hardly develop an ontological perspective on what can be changed from a process d...
Article
Purpose Process modeling guidelines are a valuable instrument for increasing the quality of process models. Since finding and selecting suitable guidelines are challenging, this paper aims to find and select suitable guidelines because they are scattered across the many studies of the literature. Also, not all of them are supported by empirical stu...