Jan Marco Leimeister

University of St.Gallen · Institute of Information Management

The importance of argumentation skills for academic disciplines is well evident. Two core aspects of argumentation skills are a) the recognition of argumentation fallacies and b) the recognition of the structure of arguments. These two argumentation skills might be related to domain-specific knowledge. In our study, we aim to evaluate an instrument...

Continuing vocational training benefits from the employees’ ability to share individual experience and expertise with their co-workers, as these assets constitute competitive advantages for companies. IT-supported systems can facilitate processes of knowledge elicitation (e. g. as part of collaborative co-creation) to ensure retainment of preferred...

Please quote as: Hupe, A.; Bretschneider, U.; Lange, K.; Trostmann, T.; Stubbemann, L.; Leimeister, J. M.; Refflinghaus, R. (2023). Barriers of SMEs in Adopting Crowdsourcing and-working and Strategies to Overcome Them (no. 16) ITeG Technical Reports. Kassel: Kassel University Press.

The pervasiveness and increasing sophistication of artificial intelligence (AI)-based artifacts within private, organizational, and social realms change how humans interact with machines. Theorizing about the way humans perceive AI-based artifacts is crucial to understanding why and to what extent humans deem these as competent for, i.e., decision-...

Hybride Intelligenz: Wie Mensch und KI zusammen den IT-Support revolutionieren Das Projekt zeigt, wie Mensch und KI gemeinsam mehr erreichen können. Die Support-Mitarbeitenden werden im Service-Prozess von KI-Systemen unterstützt, sie können so der Flut und Komplexität von IT-Anfragen besser begegnen. Das Video präsentiert Ausschnitte der modernen...

Cognitive automation (CA) moves beyond rule-based business process automation to target cognitive knowledge and service work. This allows the automation of tasks and processes, for which automation seemed unimaginable a decade ago. To organizations, these CA use cases offer vast opportunities to gain a significant competitive advantage. However, CA...

Financial fraud has a severe impact on the general population. While financial institutions have technological capabilities for fraud detection using intelligent AI systems, the delay until they have collected a sufficient size of fraudulent data to train their fraud detection models creates a costly vulnerability. One major challenge for quickly t...

Artificial intelligence (AI) possesses the potential to augment customer service employees e.g. via decision support or solution recommendations. Still, its underlying data for training and testing the AI systems is provided by human annotators through human-in-the-loop configurations. However, due to the high effort for annotators and lack of ince...

AI-based recommendation systems to augment working conditions in the field of IT service management (ITSM) have attracted new attention. However, many IT support organizations possess high volumes of tickets but are confronted with low quality, to which they train the underlying models of their AI systems. In particular, support tickets are documen...

As educational organizations face difficulties in providing personalized learning material or individual learning support, pedagogical conversational agents (PCAs) promise individualized learning for students. However, the problem of conversational breakdowns of PCAs and consequently poor learning outcomes still exist. Hence, effective and grounded...

AI-based recommendation systems to augment working conditions in the field of IT service management (ITSM) have attracted new attention. However, many IT support organizations possess high volumes of tickets but are confronted with low quality, to which they train the underlying models of their AI systems. In particular, support tickets are documen...

Artificial intelligence (AI) possesses the potential to augment customer service employees e.g. via decision support or solution recommendations. Still, its underlying data for training and testing the AI systems is provided by human annotators through human-in-the-loop configurations. However, due to the high effort for annotators and lack of ince...

As educational organizations face difficulties in providing personalized learning material or individual learning support., pedagogical conversational agents (PCAs) promise individualized learning for students. However, the problem of conversational breakdowns of PCAs and consequently poor learning outcomes still exist. Hence, effective and grounde...

Traditionally, the metaverse has been defined as a virtual reality space in which users can interact with a computer-generated environment and other users. Nowadays, it is much more than that—the metaverse can be described as a variety of digital platforms and ecosystems, with each ecosystem as an independent universe with its own material, complem...

Conversational agents (CAs) have come a long way from their first appearance in the 1960s to today’s generative models. Continuous technological advancements such as statistical computing and large language models allow for an increasingly natural and effortless interaction, as well as domain-agnostic deployment opportunities. Ultimately, this evol...

Smart personal assistants (SPAs), such as Alexa for example, promise individualized user interactions owing to their varying interaction possibilities, knowledgeability, and human-like behaviors. To support the widespread adoption and use of SPAs, organizations such as Google or Amazon provide low code environments that support the development of S...

New political objectives, emerging regulatory regimes for the digital sphere, and higher penalties for violations have intensified the pressure to develop lawful IT artefacts. As the adaptation of existing IT artefacts to new regulations can be expensive and arduous, a more attractive approach would be to design IT artefacts lawfully from the begin...

The goals of design science research (DSR) projects are to generate novel and useful artifacts and to produce rigorous and generalizable design knowledge. Often, DSR projects are conducted in collaborative, interdisciplinary project teams. Different disciplinary approaches to codifying design knowledge result in challenging project interactions. To...

With this paper, we examine the use of data analytics for crisis management in automotive procurement departments. Possible business values of data analytics were part of numerous research approaches. Nevertheless, automotive manufacturers are repeatedly confronted with supply chain disruptions. Procurement departments have a central role within su...

Organizations claim to host what is called a metaverse– an extended version of our real world. First rudimental realizations of such metaverses can be found throughout the internet, e.g., Epic Game’s Fortnite. At the same time, research and practice struggle to specify what a metaverse truly is and how we can characterize it. With our work, we anal...

Pandemics like COVID-19 highlight the needs and pitfalls of inclusive and equitable education in a digital society. IT-based instructional designs are needed to increase learners’ expertise, and to develop higher-order thinking skills. Instructional designs for collaborative learning (CL) seem to be a promising solution. However, they are mostly su...

Collaborative work practices (CWPs) package facilitation expertise and have the potential to increase team productivity up to 90%. Collaboration engineers develop CWPs and deploy them to practitioners that execute them. These CWPs, however, are typically customized to conditions of a specific use case. This creates the challenge that changing use c...

Persuasive system design (PSD) is an umbrella term for designs in information systems (IS) that can influence people’s attitude, behavior, or decision making for better or for worse. On the one hand, PSD can improve users’ engagement and motivation to change their attitude, behavior, or decision making in a favorable way, which can help them achiev...

IT support is under growing pressure to ensure efficient, flexible, and scalable use of digital technologies (Kumbakara, 2008). As a result, technical support staff is affected by monotonous work and work overload (Schmidt et al., 2022). Our research aims to augment the precarious workplace of support agents with artificial intelligence (AI). To in...

Recent advantages from computational linguists can be leveraged to nudge students with adaptive self evaluation based on their argumentation skill level. To investigate how individual argumentation self evaluation will help students write more convincing texts, we designed an intelligent argumentation writing support system called ArgumentFeedback...

Conversational agents (CAs) provide opportunities for improving the interaction in evaluation surveys. To investigate if and how a user-centered conversational evaluation tool impacts users' response quality and their experience, we build EVA - a novel conversational course evaluation tool for educational scenarios. In a field experiment with 128 s...

Digitale Arbeitsumgebungen sind heutzutage allgegenwärtig. Zugleich hat die Anzahl an Möglichkeiten, Informationen über Arbeitstätigkeiten sowie sensible persönliche Daten elektronisch zu erfassen, drastisch zugenommen (Backhaus 2019). Unternehmen nutzen immer mehr Formen von digitalen Arbeitssystemen und setzen fortschrittliche Instrumente wie Big...

Text-based conversational agents (CAs) are widely deployed across a number of daily tasks, including information retrieval. However, most existing agents follow a default design that disregards user needs and preferences, ultimately leading to a lack of usage and an unsatisfying user experience. To better understand how CAs can be designed in order...

Novel technologies such as smart personal assistants integrate digital services into everyday life. These services use personal data to offer personalized services. While they are subject to special data protection regulations at the time of development, there are few guidelines describing the transition from legal requirements to implementation. T...

The advantages offered by natural language processing (NLP) and machine learning enable students to receive automated feedback on their argumentation skills, independent of educator, time, and location. Although there is a growing amount of literature on formative argumentation feedback, empirical evidence on the effects of adaptive feedback mechan...

Online training to improve problem-solving skills has become increasingly important in management learning. In online environments, learners take a more active role which can lead to stressful situations and decreased motivation. Gamification can be applied to support learner motivation and emotionally boost engagement by using game-like elements i...

This paper employs a longitudinal perspective to examine continued system use (CSU) by individuals in utilitarian, volitional contexts when alternative systems are present . We focus on two key behavioural antecedents of CSU – habit and continuance intention – and theorise how the relationships between CSU and these antecedents evolve over time. In...

Although conversational agents (CA) are increasingly used for providing purchase recommendations, important design questions remain. Across two experiments we examine with a novel fluency mechanism how recommendation modality (speech vs. text) shapes recommendation evaluation (persuasiveness and risk), the intention to follow the recommendation, an...

Innovation is one of the most important antecedents of a company's competitive advantage and long-term survival. Prior research has alluded to teamwork being a primary driver of a firm's innovation capacity. Still, many firms struggle with providing an environment that supports innovation teams in working efficiently together. Thereby, a team's fai...

Quantum computing promises to be the next disruptive technology, with numerous possible applications and implications for organizations and markets. Quantum computers exploit principles of quantum mechanics, such as superposition and entanglement, to represent data and perform operations on them. Both of these principles enable quantum computers to...

IT carve-out projects are complex and cost-intensive components of M&A transactions. Existing research sheds little light on the determinants of IT carve-out project complexity and/or its effects on divestor performance. Instead, research has focused on the post-acquisition IT integration project and acquirer performance. This paper presents the fi...

Viele Innovationen aus Forschungs- und Entwicklungsprojekten scheitern in der Praxis, da die Beteiligten nicht von Anfang an bzw. nicht ausreichend involviert werden. Um diesem Problem entgegenzuwirken, bietet sich das Anwenden der LabTeam-Methode an, die im Zuge des Forschungsprojekts HISS entwickelt und erprobt wurde. Diese adressiert das nicht a...

Voice-based interfaces provide new opportunities for firms to interact with consumers along the customer journey. The current work demonstrates across four studies that voice-based (as opposed to text-based) interfaces promote more flow-like user experiences, resulting in more positively-valenced service experiences, and ultimately more favorable b...

Please quote as: Weinert, T.; Thiel de Gafenco, M.; Billert, M. S.; Janson, A.; Klusmeyer, J.; Leimeister, J. M. (2022). Handlungsbroschüre. Ko-Kreative Entwicklung von Lernmaterialien im Arbeitsprozess in der Fertigungsindustrie-Eine anwenderzentrierte Betrachtung. Kassel: Kassel University Press. ISBN: 978-3-7376-1054-4.

Intelligent agents (IAs) are permeating both business and society. However, interacting with IAs poses challenges moving beyond technological limitations towards the human-computer interface. Thus, the knowledgebase related to interaction with IAs has grown exponentially but remains segregated and impedes the advancement of the field. Therefore, we...

Volatility, uncertainty, complexity, and ambiguity (VUCA) are drivers in today's business world. To perform amid this accelerated change and the digitalization progress, organizations are implementing agility. However, such an implementation does not happen without stumbling blocks and some fail. One reason for this is actors’ agile mindset (AM), w...

The goal of design science research is the generation of novel artifacts. Thereby DSR projects generate valuable design knowledge, thus, underscoring the importance to codify of design knowledge for achieving scientific progress. The research community observes that DSR projects generate a large amount of design knowledge, but the developed knowled...

In-company training is facing new challenges in preparing employees for the demands of digitalized and automated manufacturing. New training concepts like microlearning are necessary to support work-process-related learning. To handle the limitations of microlearning, we develop a 360-degree learning system to demonstrate a realistic work environme...

Zusammenfassung Durch die Digitalisierung werden immer mehr Technologien entwickelt. Dabei gewinnt die soziotechnische Systementwicklung zunehmend an Bedeutung, in deren Rahmen nicht nur das technische System isoliert betrachtet wird, sondern auch der Nutzer und sein Umfeld. Insbesondere bei der Entwicklung rechtsverträglicher Systeme stehen Entwic...

Zusammenfassung Die Digitalisierung verändert unsere Gesellschaft, die Art wie wir miteinander kommunizieren und wie wir arbeiten. Dabei birgt Digitalisierung nicht nur Vorteile, sondern führt auch dazu, dass jedes Individuum durch sein Agieren in der digitalen Welt Datenspuren hinterlässt. Diese Daten werden gesammelt, aggregiert und ausgewertet,...

Advances in Natural Language Processing offer techniques to de- tect the empathy level in texts. To test if individual feedback on certain students’ empathy level in their peer review writing pro- cess will help them to write more empathic reviews, we developed ELEA, an adaptive writing support system that provides students with feedback on the cog...

Today’s servitized and digitalized society has significant implications for the economic system as value creation increasingly shifts towards digital services. Organizations are increasingly relying of artificial intelligence, which enables them to operate with novel technological artifacts like conversational agents (CA). These human-like AI-drive...

Design Thinking has become a well-established approach to solving wicked problems through creative and conceptual solutions. Thus, Design Thinking approaches usually end with finding novel solutions but do not offer support in the practical implementation of these solutions. To bridge the gap between finding creative solutions and implementing them...

Zusammenfassung Social Machines sind ein Paradigma für die Gestaltung soziotechnischer Systeme, die unter Verwendung von Web- und Plattformlösungen das Potenzial digitaler Technologien mit der Eigenlogik sozialer Interaktion, Organisation und Strukturbildung auf neue Weise zusammenführen. Im Folgenden diskutieren wir das Paradigma der Social Machin...

The ability of students to self-monitor their learning paths is in demand as never before due to the recent rise of online education formats, which entails less interaction with lecturers. Recent advantages in educational process mining (EPM) offer new opportunities to monitor students' learning paths by processing log data captured by technology-m...

Facilitated by AI technology, the phenomenon of cognitive automation extends the scope of deterministic business process automation (BPA) through the probabilistic automation of knowledge and service work. By transforming work systems through cognitive automation, organizations are provided with vast strategic opportunities to gain business value....

The increasing digitalization and automatization in the manufacturing industry as well as the need to learn on the job has reinforced the need for much more granular learning, which has not yet impacted the design of learning materials. In this regard, granular learning concepts require situated learning materials to support self-directed learning...

Design science projects are of great interest in information systems (IS) research. Typically, design-oriented projects generate valuable design knowledge through the design and possible instantiation of artifacts. Although designing novel artifacts and accumulating design knowledge is common practice in IS, there is still limited shared knowledge...

The Swiss Journal of Business Research and Practice invited submissions related to the question of how the digitalization may shape the future of work. The rapid development of innovative digital technologies and the associated digital transformation have changed the way in which we live, communicate, and work. Digital platforms and the increasing...

Zusammenfassung Digitales Lernen ist ein zentraler Bestandteil der heutigen Bildungslandschaft geworden. Insbesondere Lernvideos haben in den letzten Jahren deutlich an Popularität gewonnen und Plattformen wie YouTube sind heute ein fester Bestandteil von Lernprozessen. Bildungseinrichtungen haben diese Entwicklung erkannt und Lernvideos in ihre Le...

Das IT-Management lässt sich in strategisches und operatives IT-Management unterteilen. Der Planungshorizont des strategischen IT-Managements ist langfristig ausgerichtet. Verantwortlich für das strategische IT-Management ist der oberste IT-Entscheider, meist der Chief Information Officer (CIO), in Zusammenarbeit mit der Unternehmensführung. Weiter...

Das Kapitel befasst sich mit den Bereichen Geschäftsprozessmanagement und Anwendungssysteme. Nach einer Einführung in die Thematik wird in ► Abschn. 4.2 auf Geschäftsprozesse und deren Modellierung eingegangen. Dabei wird dargestellt, wie Prozesse und Modelle im Rahmen dieses Buches definiert werden. Es werden sowohl der Nutzen als auch die Vorauss...

In diesem Kapitel werden digitale Güter (► Abschn. 7.1) und Dienstleistungen (► Abschn. 7.2) als wichtige Eckpfeiler der modernen Wirtschaftsinformatik eingeführt. Die Vernetzung und Digitalisierung mit dem Kunden im Mittelpunkt ändern dabei grundlegende Spielregeln. Alte Geschäftsmodelle, wie sie heute noch in vielen Bereichen zu finden sind, könn...

Zeit ist Geld und Wissen ist Macht. Diese altbekannte Weisheit ist heute relevanter denn je. Mit der voranschreitenden Digitalisierung kommen immer schneller größere Datenmengen mit größeren, vielfältigeren Daten in Umlauf. Diese Datenflut stellt insbesondere Unternehmen und deren Führungspersonal vor neue Herausforderungen, an die sich anpassen mü...

Dieses Kapitel beschäftigt sich mit der Systementwicklung und deren Management über den Lebenszyklus. Es werden zuerst die Grundlagen der Gestaltung von Anwendungssystemen in Unternehmen behandelt. Einleitend werden die Grundlagen der betrieblichen Gestaltung der IT-Infrastruktur im Rahmen des Enterprise Architecture Management (EAM) vorgestellt. D...

Die Industrie ist nur einer von vielen Wirtschaftsbereichen, in denen die fortschreitende Digitalisierung die Art und Weise, wie Wertschöpfung erbracht wird, grundlegend verändert hat und weiter verändern wird. Einerseits stellt dies etablierte Unternehmen vor neue Herausforderungen und andererseits ergeben sich dadurch auch Chancen, neue Geschäfts...

Sei es der Computer im Büro oder das Smartphone, der die Kaffeemaschine als Internet-of-Things-Gerät im Netzwerk verfügbar macht. Computersysteme sind heutzutage allgegenwärtig und nicht mehr aus dem Alltag wegzudenken. Dieses Kapitel beschäftigt sich mit den technischen Grundlagen von Informations- und Kommunikationssystemen (IKT). Es wird ein Ein...

What are the attributes of successful organizations? This is the question addressed by the Future Organization Report 2021. It focuses on the idea of “Organizational Excellence” and what organizations can do to achieve this goal.

Das Buch gibt eine fundierte und praxisbezogene Einführung in das Gesamtgebiet der Wirtschaftsinformatik. Aufbauend auf den bewährten Vorgängerauflagen von Stahlknecht und Hasenkamp wurde die 13. Auflage komplett überarbeitet, strukturell weiterentwickelt und aktualisiert. Die Schwerpunkte umfassen u.a. Datenmanagement, Big Data, Analytics und Syst...

Educational process mining (EPM) offers new possibilities to discover, monitor, improve, or predict students' learning processes using data about their learning activities captured in technology-mediated information systems (IS). Although EPM has recently attracted considerable research interest, there is still limited shared knowledge about the di...

Higher legal standards with regards to data protection of individuals such as the European General Data Protection Regulation (GDPR) increase the pressure on developing lawful technologies. The development requires feedback from stakeholders such as legal experts that lack technical knowledge but are required to understand IT artifacts. As a soluti...

Eine der kritischsten Aufgaben für Start-ups ist die Validierung ihres Geschäftsmodells. Daher versuchen Gründer, Informationen wie z. B. Feedback von anderen Akteuren zu sammeln, um die Gültigkeit ihrer Annahmen zu bewerten und Entscheidungen zu treffen. Bisherige Arbeiten über Entscheidungshilfen für die Validierung von Geschäftsmodellen bieten j...

Hybride Intelligenz (HI), also die Verknüpfung von menschlicher und künstlicher Intelligenz, bietet Potentiale Mitarbeitende zu entlasten und zu unterstützen. Dieser Beitrag zeigt die systematische, nutzungszentrierte Gestaltung einer HI-basierten Dienstleistung am Beispiel des IT-Supports auf. Wir beginnen mit einer Problemidentifizierung am Beisp...

Volatility, uncertainty, ambiguity, and complexity (VUCA) are drivers in today’s business world. Therefore, an increasing number of organizations implement agility (agile methods) to cope with the rapid and accelerating change. However, these agile transformations do not succeed unhindered, and some fail. One reason for that is the employees lackin...

Argumentation is an omnipresent foundation of our daily communication and thinking. The ability to form convincing arguments is not only the fundament for persuading an audience of novel ideas but also plays a major role in strategic decision-making, negotiation, and productive civil discourse. However, students often struggle to develop argumentat...

Digital nudging is a promising approach from behavioral economics. In decisions where individuals tend to struggle, nudges can support users of digital systems by aligning their behavior with their preferences. Despite their wide use, most digital nudges are designed to support the intended behavior from the perspective of a company while neglectin...

Higher legal standards with regards to the data protection of individuals such as the General Data Protection Regulation (GDPR) are increasing the pressure on developers of IT artifacts. Typically, when developing systems, we subsequently evaluate them with users to elaborate aspects such as user experience perceptions. However, nowadays, other eva...

The global Covid-19 pandemic has not only influenced the way we work and collaborate on our research but also how we present and exchange novel contributions at scientific conferences. Governmental lockdowns and (inter)-national travel restrictions have forced conference organizers to move from offline conference venues to virtual platforms quickly...

Online education creates new opportunities for learners, which has led to sharply increasing enrollment in the last few years. Despite these benefits, past research shows that the lack of individual interaction with educators creates low learner engagement that leads to high attrition rates, which remains a major challenge in the field. Dynamically...

Voice assistants’ increasingly nuanced and natural communication bears new opportunities for user experiences and task automation while challenging existing patterns of human-computer interaction. A fragmented research field, as well as constant technological advancements, impede a common apprehension of prevalent design features of voice-based int...