Jan Marco Leimeister

Jan Marco Leimeister
University of St.Gallen · Institute of Information Management

Univ.-Prof. Dr.

About

1,017
Publications
274,782
Reads
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11,973
Citations
Additional affiliations
August 2012 - present
University of St.Gallen
Position
  • Chair for Information Systems
August 2008 - present
University of Kassel
Position
  • Full Professor and Chair Person
Description
  • Chair for Information Systems and Director of Research Institute for IS Design (ITEG)
October 2004 - September 2008
Technische Universität München
Position
  • PostDoc Position

Publications

Publications (1,017)
Conference Paper
Innovation is one of the most important antecedents of a company's competitive advantage and long-term survival. Prior research has alluded to teamwork being a primary driver of a firm's innovation capacity. Still, many firms struggle with providing an environment that supports innovation teams in working efficiently together. Thereby, a team's fai...
Article
Full-text available
Quantum computing promises to be the next disruptive technology, with numerous possible applications and implications for organizations and markets. Quantum computers exploit principles of quantum mechanics, such as superposition and entanglement, to represent data and perform operations on them. Both of these principles enable quantum computers to...
Article
Full-text available
Voice-based interfaces provide new opportunities for firms to interact with consumers along the customer journey. The current work demonstrates across four studies that voice-based (as opposed to text-based) interfaces promote more flow-like user experiences, resulting in more positively-valenced service experiences, and ultimately more favorable b...
Technical Report
Full-text available
Please quote as: Weinert, T.; Thiel de Gafenco, M.; Billert, M. S.; Janson, A.; Klusmeyer, J.; Leimeister, J. M. (2022). Handlungsbroschüre. Ko-Kreative Entwicklung von Lernmaterialien im Arbeitsprozess in der Fertigungsindustrie-Eine anwenderzentrierte Betrachtung. Kassel: Kassel University Press. ISBN: 978-3-7376-1054-4.
Article
Full-text available
Volatility, uncertainty, complexity, and ambiguity (VUCA) are drivers in today's business world. To perform amid this accelerated change and the digitalization progress, organizations are implementing agility. However, such an implementation does not happen without stumbling blocks and some fail. One reason for this is actors’ agile mindset (AM), w...
Conference Paper
Full-text available
The goal of design science research is the generation of novel artifacts. Thereby DSR projects generate valuable design knowledge, thus, underscoring the importance to codify of design knowledge for achieving scientific progress. The research community observes that DSR projects generate a large amount of design knowledge, but the developed knowled...
Chapter
Full-text available
Zusammenfassung Durch die Digitalisierung werden immer mehr Technologien entwickelt. Dabei gewinnt die soziotechnische Systementwicklung zunehmend an Bedeutung, in deren Rahmen nicht nur das technische System isoliert betrachtet wird, sondern auch der Nutzer und sein Umfeld. Insbesondere bei der Entwicklung rechtsverträglicher Systeme stehen Entwic...
Chapter
Full-text available
Zusammenfassung Die Digitalisierung verändert unsere Gesellschaft, die Art wie wir miteinander kommunizieren und wie wir arbeiten. Dabei birgt Digitalisierung nicht nur Vorteile, sondern führt auch dazu, dass jedes Individuum durch sein Agieren in der digitalen Welt Datenspuren hinterlässt. Diese Daten werden gesammelt, aggregiert und ausgewertet,...
Conference Paper
Full-text available
Advances in Natural Language Processing offer techniques to de- tect the empathy level in texts. To test if individual feedback on certain students’ empathy level in their peer review writing pro- cess will help them to write more empathic reviews, we developed ELEA, an adaptive writing support system that provides students with feedback on the cog...
Conference Paper
Full-text available
Today’s servitized and digitalized society has significant implications for the economic system as value creation increasingly shifts towards digital services. Organizations are increasingly relying of artificial intelligence, which enables them to operate with novel technological artifacts like conversational agents (CA). These human-like AI-drive...
Article
Full-text available
Zusammenfassung Social Machines sind ein Paradigma für die Gestaltung soziotechnischer Systeme, die unter Verwendung von Web- und Plattformlösungen das Potenzial digitaler Technologien mit der Eigenlogik sozialer Interaktion, Organisation und Strukturbildung auf neue Weise zusammenführen. Im Folgenden diskutieren wir das Paradigma der Social Machin...
Conference Paper
Full-text available
The ability of students to self-monitor their learning paths is in demand as never before due to the recent rise of online education formats, which entails less interaction with lecturers. Recent advantages in educational process mining (EPM) offer new opportunities to monitor students' learning paths by processing log data captured by technology-m...
Article
Full-text available
Facilitated by AI technology, the phenomenon of cognitive automation extends the scope of deterministic business process automation (BPA) through the probabilistic automation of knowledge and service work. By transforming work systems through cognitive automation, organizations are provided with vast strategic opportunities to gain business value....
Article
Full-text available
The increasing digitalization and automatization in the manufacturing industry as well as the need to learn on the job has reinforced the need for much more granular learning, which has not yet impacted the design of learning materials. In this regard, granular learning concepts require situated learning materials to support self-directed learning...
Conference Paper
Full-text available
Design science projects are of great interest in information systems (IS) research. Typically, design-oriented projects generate valuable design knowledge through the design and possible instantiation of artifacts. Although designing novel artifacts and accumulating design knowledge is common practice in IS, there is still limited shared knowledge...
Article
Full-text available
Intelligent agents (IAs) are permeating both business and society. However, interacting with IAs poses challenges moving beyond technological limitations towards the human-computer interface. Thus, the knowledgebase related to interaction with IAs has grown exponentially but remains segregated and impedes the advancement of the field. Therefore, we...
Article
Full-text available
The Swiss Journal of Business Research and Practice invited submissions related to the question of how the digitalization may shape the future of work. The rapid development of innovative digital technologies and the associated digital transformation have changed the way in which we live, communicate, and work. Digital platforms and the increasing...
Article
Full-text available
Zusammenfassung Digitales Lernen ist ein zentraler Bestandteil der heutigen Bildungslandschaft geworden. Insbesondere Lernvideos haben in den letzten Jahren deutlich an Popularität gewonnen und Plattformen wie YouTube sind heute ein fester Bestandteil von Lernprozessen. Bildungseinrichtungen haben diese Entwicklung erkannt und Lernvideos in ihre Le...
Chapter
Das IT-Management lässt sich in strategisches und operatives IT-Management unterteilen. Der Planungshorizont des strategischen IT-Managements ist langfristig ausgerichtet. Verantwortlich für das strategische IT-Management ist der oberste IT-Entscheider, meist der Chief Information Officer (CIO), in Zusammenarbeit mit der Unternehmensführung. Weiter...
Chapter
Das Kapitel befasst sich mit den Bereichen Geschäftsprozessmanagement und Anwendungssysteme. Nach einer Einführung in die Thematik wird in ► Abschn. 4.2 auf Geschäftsprozesse und deren Modellierung eingegangen. Dabei wird dargestellt, wie Prozesse und Modelle im Rahmen dieses Buches definiert werden. Es werden sowohl der Nutzen als auch die Vorauss...
Chapter
In diesem Kapitel werden digitale Güter (► Abschn. 7.1) und Dienstleistungen (► Abschn. 7.2) als wichtige Eckpfeiler der modernen Wirtschaftsinformatik eingeführt. Die Vernetzung und Digitalisierung mit dem Kunden im Mittelpunkt ändern dabei grundlegende Spielregeln. Alte Geschäftsmodelle, wie sie heute noch in vielen Bereichen zu finden sind, könn...
Chapter
Zeit ist Geld und Wissen ist Macht. Diese altbekannte Weisheit ist heute relevanter denn je. Mit der voranschreitenden Digitalisierung kommen immer schneller größere Datenmengen mit größeren, vielfältigeren Daten in Umlauf. Diese Datenflut stellt insbesondere Unternehmen und deren Führungspersonal vor neue Herausforderungen, an die sich anpassen mü...
Chapter
Dieses Kapitel beschäftigt sich mit der Systementwicklung und deren Management über den Lebenszyklus. Es werden zuerst die Grundlagen der Gestaltung von Anwendungssystemen in Unternehmen behandelt. Einleitend werden die Grundlagen der betrieblichen Gestaltung der IT-Infrastruktur im Rahmen des Enterprise Architecture Management (EAM) vorgestellt. D...
Chapter
Die Industrie ist nur einer von vielen Wirtschaftsbereichen, in denen die fortschreitende Digitalisierung die Art und Weise, wie Wertschöpfung erbracht wird, grundlegend verändert hat und weiter verändern wird. Einerseits stellt dies etablierte Unternehmen vor neue Herausforderungen und andererseits ergeben sich dadurch auch Chancen, neue Geschäfts...
Chapter
Sei es der Computer im Büro oder das Smartphone, der die Kaffeemaschine als Internet-of-Things-Gerät im Netzwerk verfügbar macht. Computersysteme sind heutzutage allgegenwärtig und nicht mehr aus dem Alltag wegzudenken. Dieses Kapitel beschäftigt sich mit den technischen Grundlagen von Informations- und Kommunikationssystemen (IKT). Es wird ein Ein...
Article
Full-text available
What are the attributes of successful organizations? This is the question addressed by the Future Organization Report 2021. It focuses on the idea of “Organizational Excellence” and what organizations can do to achieve this goal.
Book
Das Buch gibt eine fundierte und praxisbezogene Einführung in das Gesamtgebiet der Wirtschaftsinformatik. Aufbauend auf den bewährten Vorgängerauflagen von Stahlknecht und Hasenkamp wurde die 13. Auflage komplett überarbeitet, strukturell weiterentwickelt und aktualisiert. Die Schwerpunkte umfassen u.a. Datenmanagement, Big Data, Analytics und Syst...
Conference Paper
Full-text available
Educational process mining (EPM) offers new possibilities to discover, monitor, improve, or predict students' learning processes using data about their learning activities captured in technology-mediated information systems (IS). Although EPM has recently attracted considerable research interest, there is still limited shared knowledge about the di...
Chapter
Full-text available
Higher legal standards with regards to data protection of individuals such as the European General Data Protection Regulation (GDPR) increase the pressure on developing lawful technologies. The development requires feedback from stakeholders such as legal experts that lack technical knowledge but are required to understand IT artifacts. As a soluti...
Chapter
Full-text available
Eine der kritischsten Aufgaben für Start-ups ist die Validierung ihres Geschäftsmodells. Daher versuchen Gründer, Informationen wie z. B. Feedback von anderen Akteuren zu sammeln, um die Gültigkeit ihrer Annahmen zu bewerten und Entscheidungen zu treffen. Bisherige Arbeiten über Entscheidungshilfen für die Validierung von Geschäftsmodellen bieten j...
Chapter
Hybride Intelligenz (HI), also die Verknüpfung von menschlicher und künstlicher Intelligenz, bietet Potentiale Mitarbeitende zu entlasten und zu unterstützen. Dieser Beitrag zeigt die systematische, nutzungszentrierte Gestaltung einer HI-basierten Dienstleistung am Beispiel des IT-Supports auf. Wir beginnen mit einer Problemidentifizierung am Beisp...
Conference Paper
Volatility, uncertainty, ambiguity, and complexity (VUCA) are drivers in today’s business world. Therefore, an increasing number of organizations implement agility (agile methods) to cope with the rapid and accelerating change. However, these agile transformations do not succeed unhindered, and some fail. One reason for that is the employees lackin...
Conference Paper
Full-text available
Argumentation is an omnipresent foundation of our daily communication and thinking. The ability to form convincing arguments is not only the fundament for persuading an audience of novel ideas but also plays a major role in strategic decision-making, negotiation, and productive civil discourse. However, students often struggle to develop argumentat...
Chapter
Digital nudging is a promising approach from behavioral economics. In decisions where individuals tend to struggle, nudges can support users of digital systems by aligning their behavior with their preferences. Despite their wide use, most digital nudges are designed to support the intended behavior from the perspective of a company while neglectin...
Chapter
Full-text available
Higher legal standards with regards to the data protection of individuals such as the General Data Protection Regulation (GDPR) are increasing the pressure on developers of IT artifacts. Typically, when developing systems, we subsequently evaluate them with users to elaborate aspects such as user experience perceptions. However, nowadays, other eva...
Article
Full-text available
The global Covid-19 pandemic has not only influenced the way we work and collaborate on our research but also how we present and exchange novel contributions at scientific conferences. Governmental lockdowns and (inter)-national travel restrictions have forced conference organizers to move from offline conference venues to virtual platforms quickly...
Conference Paper
Full-text available
Online education creates new opportunities for learners, which has led to sharply increasing enrollment in the last few years. Despite these benefits, past research shows that the lack of individual interaction with educators creates low learner engagement that leads to high attrition rates, which remains a major challenge in the field. Dynamically...
Conference Paper
Full-text available
Voice assistants’ increasingly nuanced and natural communication bears new opportunities for user experiences and task automation while challenging existing patterns of human-computer interaction. A fragmented research field, as well as constant technological advancements, impede a common apprehension of prevalent design features of voice-based int...
Article
Full-text available
Zusammenfassung Aufgrund der Fortschritte im Bereich der künstlichen Intelligenz (KI) ergeben sich neue Gestaltungsmöglichkeiten zur Reorganisation von Wissensarbeit an der Schnittstelle von Menschen und Maschine. Durch die Verschmelzung von menschlicher und künstlicher Intelligenz können komplementäre Stärken zum Lösen von Arbeitsaufgaben gebündel...
Preprint
Full-text available
We present an annotation approach to capturing emotional and cognitive empathy in student-written peer reviews on business models in German. We propose an annotation scheme that allows us to model emotional and cognitive empathy scores based on three types of review components. Also, we conducted an annotation study with three annotators based on 9...
Conference Paper
Full-text available
Gendered voice based on pitch is a prevalent design element in many contemporary Voice Assistants (VAs) but has shown to strengthen harmful stereotypes. Interestingly, there is a dearth of research that systematically analyses user perceptions of different voice genders in VAs. This study investigates gender-stereotyping across two different tasks...
Preprint
Full-text available
One of the most critical tasks for startups is to validate their business model. Therefore, entrepreneurs try to collect information such as feedback from other actors to assess the validity of their assumptions and make decisions. However, previous work on decisional guidance for business model validation provides no solution for the highly uncert...
Preprint
Full-text available
Artificial intelligence is an emerging topic and will soon be able to perform decisions better than humans. In more complex and creative contexts such as innovation, however, the question remains whether machines are superior to humans. Machines fail in two kinds of situations: processing and interpreting soft information (information that cannot b...
Chapter
Full-text available
Die Digitalisierung verändert nicht nur unser privates, sondern auch unser Arbeitsleben. Immer mehr Daten über Individuen sind online verfügbar und werden für die Nutzung von bestimmten Online Services vorausgesetzt. Hierbei verlieren die Nutzenden oft den Überblick, wie und welche Daten sie von sich preisgeben. Dies birgt nicht nur das Risiko der...
Preprint
Full-text available
Research has a long history of discussing what is superior in predicting certain outcomes: statistical methods or the human brain. This debate has repeatedly been sparked off by the remarkable technological advances in the field of artificial intelligence (AI), such as solving tasks like object and speech recognition, achieving significant improvem...
Article
Full-text available
Smart Personal Assistants (SPAs; such as Amazon’s Alexa or Google’s Assistant) let users interact with computers in a more natural and sophisticated way that was not possible before. Although there exists an increasing amount of research of SPA technology in education, empirical evidence of its ability to offer dynamic scaffolding to enhance studen...
Article
Full-text available
Several authors have illustrated the benefits of data in organizations. For realizing benefits, we see two major challenges for organizations. First, there are necessary investments, which have to be justified. Second, adequate data analytics competencies can be seen as enablers for realizing benefits. We aim to support organizations by showing rel...
Article
Full-text available
In the realm of smart services, smart personal assistants (SPAs) have become a popular medium for value co-creation between service providers and users. The market success of SPAs is largely based on their innovative material properties, such as natural language user interfaces, machine-learning-powered request handling and service provision, and a...
Article
Full-text available
Based on insights from an engineering design project conducted by Airbus and Local Motors, we describe how companies can leverage hybrid working by interlinking external crowds and internal employees, to increase the agility, quality and speed of product development. We identify the benefits and risks of hybrid working and describe the different wa...
Conference Paper
Full-text available
Higher legal standards with regards to data protection of individuals such as the European General Data Protection Regulation (GDPR) increase the pressure on developing lawful technologies. The development requires feedback from stakeholders such as legal experts that lack technical knowledge but are required to understand IT artifacts. As a soluti...
Book
Full-text available
Im Rahmen des DFG-geförderten Projekts AnEkA „Anforderungs- und Entwurfsmuster zur rechtsverträglichen und qualitätszentrierten Gestaltung kontextsensitiver Applikationen“ wurden Anforderungs- und Entwurfsmuster für die Gestaltung rechtsverträglicher, aber gleichermaßen qualitätszentrierter smarter persönlicher Assistenten erstellt. Neben einem umf...
Conference Paper
Full-text available
Based on recent advances in Artificial Intelligence (AI), chatbots are now increasingly offered as an alternative source of customer service. For their uptake user trust in critical. However, little is known about how these interfaces fundamentally influence trust perceptions. In particular, it’s unclear what exactly causes perceptual differences -...
Article
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Gamification has taken the world by storm. Regardless of where one stands on gamification, it can aptly be described as interesting but also galvanising and controversial. We are pleased to write a provocative editorial to kick off this special issue on gamification in the European Journal of Information Systems. Our position is that the informatio...
Article
Full-text available
The success of innovative teaching/learning approaches aiming to foster problem solving in management education depends on useful and easy-to-use IT components in the learning process. However, the complexity of problem solving in self-regulated learning approaches may overwhelm the learner and can lead to unsatisfying learning outcomes. Research s...
Chapter
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Proving the business value of IT investments is a recurring task in organ-izations. Identifying suitable metrics to measure the IT business value is essential for assessing the business value of IT investments. Numerous research articles can be found focusing on IT business valuZusamZusammenfassung: In Unternehmen stellt es eine immer wiederkehrend...
Book
Dieses Werk bietet einen Überblick über die Entwicklung und Zukunft des digitalen Lehrens und Lernens. Die Digitalisierung verändert die Art und Weise des Lehrens und Lernens und bietet Unternehmen die Chance, Lerndienstleistungen kontextorientierter zu gestalten. Gleichzeitig resultieren Herausforderungen für die digitale Lehre, die eine Entwicklu...
Conference Paper
Full-text available
Conversational agents (CAs) represent a paradigm shift in regards to how humans use information systems. Although CAs have recently attracted considerable research interest, there is still limited shared knowledge about the distinctive characteristics of CAs from a user experience-based perspective. To address this gap, we conducted a systematic li...
Chapter
Crowdfunding unterstützt neue Start-ups dabei, den Finanzierungsbedarf der ersten Unternehmensphase zu überwinden. Dieser Bedarf wird über die Unterstützung einer Vielzahl an Geldgebern mit kleinen Geldbeträgen realisiert. Das Ziel dieses Beitrages ist, den aktuellen Stand der Erfolgsfaktorenforschung im reward-based Crowdfunding zu reflektieren un...
Chapter
Alexander Roßnagel celebrated his 70th birthday on September 13, 2020. The jubilee has shaped innovative research approaches in many areas of environmental and technology law. His interdisciplinary studies often include methodological advancements and combine specific design problems with important questions of fundamental rights and social coopera...