Jan M. Gutteling

Jan M. Gutteling
University of Twente | UT · Department of Psychology of Conflict, Risk and Safety (PCRS)

PhD.

About

117
Publications
28,270
Reads
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3,303
Citations
Introduction
Current position: Associate Professor in Crisis and Risk Communication at the University of Twente. I am a social psychologist. My goal is to contribute to a better understanding and prediction of human risk perception, and to stimulate the application of this understanding in crisis and risk communication. My favourite studies are empirical and quantitative, and aim for the further development of explanatory models of risk perception or the determinants of effective risk communication.
Additional affiliations
February 2014 - August 2016
European University Cyprus
Position
  • CERISE,
January 1980 - present
University of Twente
Position
  • Professor (Associate)

Publications

Publications (117)
Article
In the current study, the effect of repetitive risk messages on actual self-protective behavior in both the short- and long-term was tested. The research took place in the Risk Factory, a state-of-the-art safety-education-center in which children (age: 9–13) experience real-life-risks first hand and learn how to deal with dangerous situations. We a...
Thesis
Full-text available
Organisations today are aware of the importance of designing excellent products and of protecting their sensitive/proprietary information. However, in assessing both of these, researchers and organisations alike are fond of focusing externally by assessing product design via customer ratings, purchases, etc. and assessing company information safety...
Technical Report
Full-text available
Recently completed, together with colleague Mariëlle Stel, an investigation into crisis communication during and after a GRIP3 fire in Venlo-Blerick on 7 August 2018. Characteristic aspects of this incident: fire with hazardous substances in the smoke, use of WAS and NL-Alert in the early morning, analysis of social media, and interviews with stake...
Article
Full-text available
In times of emergency, people include social networking sites (SNS) in their search for information and support. An online survey with an embedded experiment with two conditions focused on understanding whether and how SNS functions have a positive influence on perceived self‐efficacy, risk perception, and reported information sufficiency when inte...
Article
Full-text available
Genetic Modification (GM) has been a topic of public debates during the 1990s and 2000s. In this paper we explore the relative importance of two hypothesized explanations for these controversies: (i) people's general attitude toward science and technology and (ii) their trust in governance, in GM actors, and in GM regulations, in explaining the Dut...
Article
This study contributes to our knowledge of whether and why citizens engage in self-protective behavior with regard to a real-life risk (the transportation of chemical substances by train). We assume that the way in which relevant risk information is processed, actively vs. passively, is a crucial factor. We hypothesize that behavioral training on s...
Article
Full-text available
Go to: http://www.tandfonline.com/eprint/SpE8XURivWYBPgZSTIKx/full Since November 2012, Dutch civil defense organizations employ NL-Alert, a cellular broadcast-based warning system to inform the public. Individuals receive a message on their mobile phone about the actual threat, as well as some advice how to deal with the situation at hand. This...
Technical Report
Full-text available
https://www.wodc.nl/binaries/2736_Summary_tcm28-257006.pdf
Technical Report
Full-text available
De directie Veiligheid en Risico’s van het Ministerie van Infrastructuur en Milieu formuleerde de onderzoeksopdracht “Determinanten van risicoperceptie” met als doel de actuele kennis op dat gebied in kaart te brengen. Dit onderzoek dient als bijdrage aan de discussie over de vraag hoe deze kennis in de beleidsontwikkeling bij milieu en veiligheid...
Technical Report
Full-text available
Introduction: Ambulances do not always arrive on time, and AED enable civilians to start resuscitation in the meantime, increasing the victim’s chances of survival with up to 50%. It is therefore of vital importance that there is a sufficient number of civilian aid workers. The aim of this research is to obtain insight in the factors influencing (n...
Research
Full-text available
What Makes the Public More Likely to Second-Guess Authorities During a Crisis? In a digital age when people have many information sources, during a crisis they won’t always seek guidance from the government or other official channels. But when might they? McLean, VA — During an emergency or acute risk situation, such as a terrorist threat, school s...
Article
This research is designed to provide insight into the psychological (e.g., threat appraisal or coping appraisal) and other determinants (e.g., information quality judgments or demographics) of risk information seeking or avoidance in times of an acute risk, as part of the process of increasing public resilience through adherence to risk mitigating...
Article
With governments redistributing more responsibilities unto citizens, individuals have an increasing need for financial resources acting as a buffer against life’s setbacks and unexpected expenditures. The purpose of this study was to examine psychological determinants of saving for a financial buffer, for which a theoretical model was formulated ba...
Chapter
Risk is a central issue for policy areas as diverse as health, safety, technology, environment, and finance. Risk communication is seen as one of several policy instruments to achieve risk management goals in these areas. In this entry the complexity of risk communication as an academic discipline is discussed. Several risk communication models are...
Article
This study aims at analyzing differences between risk communication policies in Cyprus, compared to the Netherlands, and France. It analyzes risk communication policies indirectly through a qualitative analysis of the information provided by official websites, which are considered to be proxies of these policies. The websites review will focus on t...
Article
The relation between an organization's crisis response and the contents of media coverage is investigated regarding five news frames and tone.•It appeared that an organization's crisis response is constantly being reframed by the news media.•The average number of news frames per article is higher in media coverage than in corporate communication co...
Conference Paper
Full-text available
Recent disasters during major events have resulted in increased focus on influencing crowds, both during emergencies and under normal circumstances. In this exploratory study event experts were interviewed to uncover good practices regarding the use of technology to communicate with crowds. They agree that, rather than using directive means and for...
Article
Full-text available
In the past decade, growing public concern about novel technologies with uncertain potential long-term impacts on the environment and human health has moved risk policies toward a more precautionary approach. Focusing on mobile telephony, the effects of precautionary information on risk perception were analyzed. A pooled multinational experimental...
Article
In times of a high-impact safety incident citizens may have a variety of sources available to help them cope with the situation. This research focuses on the interplay of efficacy information in risk communication messages and peer feedback, such as responses on social network sites (SNSs) in the context of a high-impact risk on the intention to en...
Article
Communication and the way this communication process is perceived by different publics is part of the public-science relationship. This article presents qualitative data with respect to biotechnology and genomics communication and identifies similarities and differences among publics in various roles. Focus group discussions were conducted with mem...
Article
Full-text available
Nowadays, new technologies, like genomics, cannot be developed without the support of the public. However, although interested, the public does not always actively participate in science issues when offered the opportunity via public participation activities. In a study aimed at validating a measurement scale, first, we investigated if public parti...
Article
Although a growing body of risk communication research focuses on how people process risk information, one question that is overlooked is how the seeking of information contributes to behavioral adaptation toward the risk issue. How are people’s behavioral responses to risks affected by the search for risk information? Building on the Framework of...
Article
Full-text available
Nowadays, new technologies, like genomics, cannot be developed without the support of the public. However, although interested, the public does not always actively participate in science issues when offered the opportunity via public participation activities. In a study aimed at validating a measurement scale, first, we investigated if public parti...
Article
In 2000 disaster struck Enschede in The Netherlands. Due to explosions at a fireworks facility 22 people were killed. This study aims to describe the developments in the media coverage of this disaster from a media amplification perspective. Media amplification was assumed to have taken place in case: (1) events in the aftermath of the disaster res...
Article
Full-text available
Although the risk of flooding poses a serious threat to the Dutch public, citizens are not very inclined to engage in self-protective behaviors. Current risk communication tries to enhance these self-protective behaviors among citizens, but is nonetheless not very successful. The level of citizens engaging in self-protective actions remains rather...
Article
Full-text available
The model of risk information seeking and processing (RISP) proposes characteristics of individuals that might predispose them to seek risk information. The intent of this study is to test the model's robustness across two independent samples in different nations. Based on data from the United States and the Netherlands, the causal structure involv...
Article
Full-text available
Although a great deal of research has linked both self-efficacy and social trust to risk responses, one overlooked question concerns the association between self-efficacy and institutional trust. The purpose of this study was to investigate the main and combined effects of trust in the self and trust in responsible agencies to affective responses a...
Article
Full-text available
This article describes a meta-analysis that was conducted on the subjects of published academic research on the public perception of genomics. In total, 451 journal articles were analyzed, all published between 1970 and 2006 and sampled from the databases Web of Science and Scopus. Results indicate the increasing popularity of research on this topi...
Article
People's risk perceptions are generally regarded as an important determinant of their decisions to adjust to natural hazards. However, few studies have evaluated how risk communication programs affect these risk perceptions. This study evaluates the effects of a small-scale flood risk communication program in the Netherlands, consisting of workshop...
Article
Full-text available
In evaluating complex new technologies, people are usually dependent on information provided by others, for example, experts or journalists, and have to determine whether they can trust these information sources. This article focuses on similarity as the basis for trust. The first experiment (N = 261) confirmed that a journalist writing about genet...
Article
This paper examines the reactions to gene technology (the intention to buy gene-tech food, worry about abuse, and the public's desire that different actors be able to influence decisions) in a sample of the Dutch population (n = 1010) and studies the relationship between these reactions and perception, trust, experience, knowledge and personal inte...
Article
Full-text available
In 2000 disaster struck Enschede in The Netherlands. Due to explosions at a fireworks factory, 22 people were killed. This study aims to describe the developments in the media coverage of this disaster. Content analysis was performed on 4928 articles, derived from four distinct newspapers. After a period of intense coverage, media attention for the...
Article
Full-text available
Flood risk management in the Netherlands is on the eve of shifting primarily from prevention towards risk management, including disaster preparedness and response and citizen participation. This study explores Dutch households' perceived responsibility for taking private protection measures. Survey results (n = 658) indicate that flood risk percept...
Article
Full-text available
This paper introduces a theoretical framework that describes the importance of public's information sufficiency, risk perception, and self-efficacy as predictors of intended risk information seeking behaviour. Based on theoretical assumptions, measurement instruments for relevant concepts were developed and validated using data from a mail question...
Article
Recently Dutch government, as well as many other governments around the world, has digitized a major portion of its public services. With this development electronic services finally arrive at the transaction level. The risks of electronic services on the transactional level are more profound than at the informational level. The public needs to tru...
Article
In deze speciale editie naar aanleiding van het Etmaal van de Communicatiewetenschap 2005 beschrijven we hoe het communicatiewetenschappelijk onderzoek zowel in het Tijdschrift voor Communicatiewetenschap als in Amerikaanse ‘kerntijdschriften’ in de afgelopen 15 jaar eruit heeft gezien. Ook de papers geselecteerd voor deze speciale editie worden be...
Chapter
Full-text available
Food is something very special in our lives. This is not only and exclusively eating, calories and market. In the case of food, we have also to take into account the cultural aspects such as religion and tradition. For example, people were and still are told by religious authorities to eat only fish on Friday or to avoid pork. More recently, in the...
Article
Full-text available
In this paper we applied the psychometric paradigm to validate a questionnaire that assesses the risk perception characteristics of flooding and water nuisance. The state-trait anxiety inventory was used as a bench mark to determine whether perceptions are related to anxiety characteristics. A focus group was used to further validate the questionna...
Article
Full-text available
This paper assumes that trust is a major issue in the interaction between government, citizens and societal organizations. The central question in this paper relates to the specific determinants of public trust. A survey study is reported (n = 1019) which focuses on the role of trust in the acceptance of genetically modified (GM) food. Our expectat...
Article
This paper assumes that trust is a major issue in the interaction between government, citizens and societal organizations. The central question in this paper relates to the specific determinants of public trust. A survey study is reported (n = 1019) which focuses on the role of trust in the acceptance of genetically modified (GM) food. Our expectat...
Article
Full-text available
Risk communication during the years has shown its vitality and has proved its importance as a field of research. This article provides a brief record of the development of risk communication in the environmental and technological domain by examining some of the trends resulting from the analysis of the theoretical and empirical literature in the fi...
Article
Full-text available
In the early 1980s, Allan Mazur published his hypothesis on the direct relation between media coverage and public reaction toward technological issues. This hypothesis stated, ‘the rise in reaction against a scientific technology appears to coincide with a rise in quantity of media coverage, suggesting that media attention tends to elicit a conserv...
Article
Full-text available
In this paper we aim to gain insight in the determinants that control the risk perception of flooding and water nuisance by developing and validating a questionnaire. We also investigate to what extent the risk characteristics of external safety risks apply to perceptions of flooding and water nuisance. We use elements from the psychometric paradig...
Article
A field study was performed on the perceived risks related to the Y2K-problem. Two cross-sectional surveys were executed to study whether risk perception regarding the Y2K-problem, the perceived societal and personal capabilities to mitigate the risks, the attitude toward computers and the attitude toward the availability of information 10 months b...
Article
Full-text available
This article describes the development of risk communication in the environmental and technological domain by systematically analyzing the literature as it is available through scientific journals. In total, 349 articles published between 1988 and 2000 were analyzed, with three research questions in mind: How can we characterize the risk communicat...
Article
This article focuses on the role of experience in the processing of risk information. With a written questionnaire, completed by 286 subjects in The Netherlands, risk perceptions, mitigating behaviour, and information processing were studied concerning the millennium bug risk that was assumed would crash computers all over the world at midnight 1 J...
Article
Full-text available
In this collection of essays is sought to find applications of genomics technology and the different social contexts in which this is and will be taking place. In this way it will be possible to reflect on the social impacts of food genomics on food production and food consumption. To this end social scientists have written five essays in which soc...
Article
Full-text available
In deze essaybundel wordt gezocht naar toepassingen van genomics technologie en maatschappelijke contexten waarin dat gebeurt. Met die kennis is het mogelijk om te bekijken welke maatschappelijke impact voedingsgenomics heeft op de productie en consumptie van voeding. Daartoe hebben alfa- en gammawetenschappers vijf essays geschreven waarin maatsch...
Article
This paper addresses the issue of public perception of modern biotechnology in the Netherlands. Contrary to expectations, data from the 1999 Eurobarometer on biotechnology indicate that the position of the Dutch public in general is rather ambiguous, which is in contrast to many of its neighboring countries. The issue is described in terms of diffe...
Article
This paper addresses the issue of public perception of modern biotechnology in the Netherlands. Contrary to expectations, data from the 1999 Eurobarometer on biotechnology indicate that the position of the Dutch public in general is rather ambiguous, which is in contrast to many of its neighboring countries. The issue is described in terms of diffe...
Article
This paper focuses on the discussion of the role of expertise in risk communication. It describes empirical data on the risks posed by the Millennium bug in 1999 in the Netherlands. The study systematically examined the risk perception of both general public and computer experts with respect to the Millennium bug, assessing a potential discrepancy...
Article
Organizations prepare for crisis communication by designing, implementing, and evaluating procedures, scenarios, and emergency measures. In addition to crisis communication, risk communication is a concern for many organizations as well. Risk communication is viewed as an interactive, multi-actor democratic process. Traditionally, risk communicatio...