Jan Gulliksen

KTH Royal Institute of Technology | KTH · Department of Media Technology and Interaction Design (MID)

Accessibility influencers play a pivotal role in the broader accessibility movement, leveraging social media to raise awareness and shape public opinion. This study explores the distinct goals, communication styles, and approaches these influential figures employ to make complex legislative content more accessible and engaging. Utilizing netnograph...

Collaboration is a long and strong academic tradition. Over the years we have seen many investments in increasing collaborations, nationally and internationally, such as Erasmus +, EIT etc. Many of these attempts fall short, there are some collaborations, some development of platforms/infrastructure, but as soon as funding ends, collaboration ends....

The Web Accessibility Directive (WAD) is part of the European Union’s work for digital inclusion. The WAD obligates that public sector bodies’ websites meet accessibility standards and provide an accessibility statement on the website informing about inaccessible content, and a feedback mechanism for reporting accessibility issues or requesting ina...

Technology for neurodivergent people has been developed in the past to align them with expectations by neurotypical people. Participants in the widest sense are encouraged to discuss the major challenges and opportunities in designing technology for neurodivergent persons in the context of education, work and for leisure. A key focus is to address...

The Human Resource (HR) area has made little use of innovative technologies to develop its processes, routines and education. However, we believe that digital tools such as Virtual Reality (VR) can play an important role in developing social aspects of work. We have investigated Human Resource Development Professionals’ (HRD-Ps’) perception of usin...

In the spirit of INTERACTs founder Brian Shackel, this conference was founded to bring together academics and industrial practitioners in the field of human computer interaction (HCI) to recognize the profound societal impact that research and knowledge on humans interacting with various forms of technology has. HCI has grown from being a small obs...

Background: Accessibility is acknowledged as a key to inclusion in the Convention of Rights for People with Disabilities. An inaccessible design can result in exclusion from eHealth and cause disability among people who have impairments. Objective: This scoping literature review aimed to investigate how eHealth services have been developed and e...

BACKGROUND Accessibility is acknowledged as a key to inclusion in the Convention of Rights for People with Disabilities. An inaccessible design can result in exclusion from eHealth and cause disability among people who have impairments. OBJECTIVE This scoping literature review aimed to investigate how eHealth services have been developed and evalu...

Before the COVID-19 coronavirus pandemic, work and education on the university campus were considered superior to equivalent activities conducted digitally or remotely. Despite being significantly digitally mature, many organizations did not consider or even permit digital or hybrid participation in meetings and education. In March 2020, the lockdo...

The skills required to realise the potential of technological transformation to preserve humanity and our fragile world ecosystem in the next decade will centre on the development of digital solutions. This paper discusses the issue of characterising these competencies, since a definition is needed in order to ensure an adequate supply of cutting-e...

Background Cognitive behavioural therapy (CBT) is an effective treatment for panic disorder with agoraphobia (PDA). However, implementation of some of the procedures involved, particularly in vivo exposure, can be time consuming and taxing for routine health care services. CBT with exposure taking place in virtual reality (VR-CBT) is a more time-ef...

Digital tools are an essential part of the work environment of many civil servants working at public authorities. They should therefore follow the prevalent work environment legislation. This paper describes a method to conduct digital work environment rounds to assess the usability of digitalized work to assess work environment risks and identify...

Although Sweden is one of the most digitalized countries and the Swedish population’s use of the internet is among the most studied in the world, little is known about how Swedes with disabilities use internet. The purpose of this study is to describe use of and perceived difficulties in use of the internet among people with disabilities and to exp...

This paper reviews a user-centered agile systems design process, in the context of facilitating an educational environment. It focuses on the design of an ICT tool to support teachers in building an inclusive learning environment for children with Special Educational Needs (SEN), applying the “Index of Inclusion” (IoI) as a framework that directs t...

One way to ensure good user experience of IT systems is to conduct user centred evaluation, aimed to provide feedback to IT professionals on their IT systems from the user perspective. The objective of this paper is to explore a conceptual framework, named RAMES that supports evaluators when planning, comparing and documenting user centred evaluati...

Digitalization is the societal change process in which new ICT-based solutions bring forward completely new ways of doing things, new businesses and new movements in the society. Digitalization also provides completely new ways of addressing issues related to global health. This paper provides an overview of the field of human-computer interaction...

Despite increasing interest, Sustainable HCI has been critiqued for doing too little, and perhaps also at times for doing the wrong things. Still, a field like Human-Computer Interaction should aim at being part of transforming our society into a more sustainable one. But how do we do that, and, what are we aiming for? With this workshop, we propos...

Scrum is currently a widely used process in most areas of software development. Conversely, usability activities as prescribed in the area of HCI are not widely used in the software industry, especially not in agile software development projects. Through an analysis of interview and survey data from five studies we scrutinize the reasons for choosi...

Agile development processes, such as Scrum, focus on communication, developer collaboration and delivery of working software early and continuously. User-centered systems design (UCSD) is a process emphasizing usability and the user experience throughout the system life cycle. It highlights the UCSD activities: understanding the context of use, ite...

This monograph lays out a discussion framework for understanding the role of human-computer interaction (HCI) in public policymaking. We take an international view, discussing potential areas for research and application, and their potential for impact. Little has been written about the intersection of HCI and public policy; existing reports typica...

This book constitutes the refereed proceedings of the IFIP WG 13.2/13.5 Joint Working Conferences: 6th International Conference on Human-Centered Software Engineering, HCSE 2016, and 8th International Conference on Human Error, Safety, and System Development, HESSD 2016, held in Stockholm, Sweden, in August 2016. The 11 full papers and 14 short pa...

This monograph lays out a discussion framework for understanding the role of human-computer interaction (HCI) in public policymaking. It takes an international view, discussing potential areas for research and application and their potential for impact. The aim is to provide a solid foundation for discussion, cooperation and collaborative interacti...

Persons with cognitive or mental disabilities have difficulties participating in or are excluded from IT development and assessments exercises due to the problems finding good ways to efficiently collaborate on equal terms. In this paper we describe how we worked closely together with persons that have mental and cognitive disabilities in order to...

div class="page" title="Page 1"> The goal of the UsersAward (UA) programme is to develop and maintain a strategy for enhancing the quality of workplace software through on-going user-driven quality assessment. Key activities are development of sets of quality criteria, as the U SER C ERTIFIED 2002 and 2006 instruments, and performing large domain...

The emergence of various digital channels, the development of different devices and the change in the way we communicate and carry out various types of services have quickly grown and continues to grow. This may offer both new opportunities for inclusion and risks for creating new barriers in the society. In a recent study we have explored the ques...

The panel will discuss the role various conferences have played in developing the field of HCI in academic research and industrial practice. It is composed of people who have experience in organising HCI conferences in different parts of the world. It provides a platform to the participants to think and reflect about what they are doing when attend...

Gathering health-related data is quite easy, but visualizing them in a meaningful way remains challenging, especially when the application domain is very complex. Research suggests that empathy can facilitate the design process and that narratives can help to create an empathic encounter between designers and the prospective users. We conducted an...

The main features of the Scrum process are intense communication between different stakeholders, and rapid feedback based on regular delivery of working software. The integration of traditional user-centred evaluation activities in this context is challenging. Hence, this paper presents an interview study of 21 informants, categorised in four diffe...

The integration of the User Centred Design (UCD) in gile systems development processes (Agile) is not without problems. The context of Agile strongly affects the possibilities of IT professionals to conduct user centred activities in their work. In this workshop we will address challenges and success stories and best practices from integrating UCD...

Schools and education are of immense political importance, particularly for the upcoming election, both in the European union and for Sweden. The Pisa surveys show disappointing results for Sweden, and the Swedish Committee for Digitisation has analyzed IT education in the school sector and developed concrete proposals to provide the Swedish govern...

Accessibility and equal opportunities for all in the digital age have become increasingly important over the last decade. In one form or another, the concept of accessibility is being considered to a greater or smaller extent in most projects that develop interactive systems. However, the concept varies among different professions, cultures and int...

The purpose of this study was to identify and synthesize measures for accessibility to electronic com-munication for people with cognitive disabilities by seek-ing answers to the following research questions: What measures to make electronic communication accessible to people with cognitive disabilities are evaluated and reported in the scientific...

Agile software development processes are becoming more common, but this does not mean that the user perspective in the development is catered for. It has its challenges to integrate the users’ aspects in Scrum projects in practice. In order to better understand these challenges we have interviewed IT professionals using Scrum focusing on four diffe...

There is an increasing interest in the intersection of human-computer interaction and public policy. This day-long workshop will examine successes and challenges related to public policy and human computer interaction, in order to provide a forum to create a baseline of examples, and to start the process of writing a white paper on the topic.

Requirements play an essential role in all types of system development, and their role in public and government systems cannot be overestimated. However, new technological platforms, new software engineering processes, and new demands from clients and legislation are changing the nature of development. These changes demand more flexible, user-cente...

The Scrum development process has gained increasing popularity during the last decade. At the same time user experience (UX) has emerged as an important quality feature. However, the integration of UX related activities into Scrum projects has not been without problems, and this area needs to be further examined. This paper describes the results fr...

This paper presents a longitudinal case study in which six Human-Computer Interaction (HCI) researchers worked extensively in an action research cooperation with a public authority over a period of four years. The purpose of the cooperation was to increase the focus on usability in the authority, and the main research question was how user centered...

This paper presents a longitudinal case study in which six Human-Computer Interaction (HCI) researchers worked extensively in an action research cooperation with a public authority over a period of four years. The purpose of the cooperation was to increase the focus on usability in the authority, and the main research question was how user centred...

A study exploring the focus on usability in testing practices in software development teams in Iceland using the agile software process Scrum is described in this paper. A survey was conducted to describe how testing is conducted and to what extent testing techniques are used. The results show that unit, integration, system and acceptance testing a...

The ideas related to user centred systems design are difficult to implement in organisations and usability is given low priority in in-house systems development. This problem is multifaceted and complex and needs to be addressed with a method capable of adapting to situations, people and context. In this paper we outline a new method – usability co...

Principles and guidelines will become more important, due to the development of accessibility policies and the harmonization with Europe in Sweden is discussed. Public policy is the body of principles that underpin the operation of legal systems in a state, which address the social, moral, and economic values that tie a society together. Accessibil...

Through our research and collaborations with usability practitioners and HCI researchers funded by European Union projects in India and China, together with other interactions, we have previously proposed a model for the global institutionalisation and localisation of HCI and usability practice. The model envisages three elements: the redefinition...

Collaborative Work.- Approaches to Software Engineering: A Human-Centred Perspective.- The APEX Framework: Prototyping of Ubiquitous Environments Based on Petri Nets.- Model-Based Design and Implementation of Interactive Spaces for Information Interaction.- ViSE - A Virtual Smart Environment for Usability Evaluation.- Context of Use.- A Domain Spec...

Lecture Notes in Computer Science. Vol. 5727. Human-Computer Interaction - INTERACT 2009, 979 - 980 There is a growing interest in Living Labs for innovation and development in the field of information and communication technology. In particular there seem to be a tendency that current Living Labs aim to involve users for co-creative purposes. Howe...

How do you do usability work when no usability expertise is available? What happens in an organization when system developers, with no previous HCI knowledge, after a 3-day course, start applying usability methods, and particularly field studies? In order to answer these questions qualitative data were gathered through participatory observations, a...

This paper presents a longitudinal case study in which six Human-Computer Interaction (HCI) researchers worked extensively in an action research cooperation with a public authority over a period of four years. The purpose of the cooperation was to increase the focus on usability in the authority, and the main research question was how user centred...

This article summarises activities and results from the quality assessment project ‘Quality Assurance of IT Support at Work’ (ITQ) which has been performed by Swedish researchers in close cooperation with trade unions 1999–2005. The ITQ project is part of a network, UsersAward, which works for the goal to develop and implement a strategy for good s...

The two volume set LNCS 5726 and LNCS 5727 constitutes the refereed proceedings of the 12th IFIP TC13 International Conference on Human-Computer Interaction, INTERACT 2009, held in Uppsala, Sweden, in August 2009. The 183 revised papers presented together with 7 interactive poster papers, 16 workshops, 11 tutorials, 2 special interest group papers,...

One of the most common ways of introducing usability into development work in a public authority is by employing a usability expert. But how successful is this strategy when it comes to increasing focus on usability in the organization and how successful have these usability experts been in introducing usability activities into the development work...

It is widely recognized that system usability requires active involvement of end-users in all phases of software development, and there is currently a broad consensus among researchers and practitioners in the field as to what constitutes a good user-centered design process. Despite this, many systems development projects still fail when it comes t...

Poor usability and hence a stressful work situation is still a severe problem in computer-supported work, despite efforts to increase the focus on these issues. Consequently, Sweden has a high level of sick rates, particularly in the civil service sector, and some problems relating to inadequate IT systems with poor usability. In this chapter, we a...

In this paper we investigate the problems and potential solutions to the effective establishment of HCI and usability in India and China. Our discussion is motivated by five years of collaboration with relevant bodies in both countries through EU-funded projects encouraging the development of a usability culture in academic and industrial sectors....

This SIG will facilitate a debate concerning how best to support the development of indigenous HCI in developing countries, both as part of education and training systems and within industrial practice.

How do individual HCI-practitioners evaluate their own work practice? And how would they like to evaluate it? Answers to these questions will give new knowledge on the state-of-the-practice in this area, and provide insight for researchers trying to improve practitioners' ability to evaluate their development project activities. The questions were...

In trying to understand the problem of poor usability in computer-supported work, this article looks at management and their perspective on usability in a public authority. What are their underlying basic values, assumptions and attitudes? Why do managers interpret usability as they do, and what are the consequences for the organization and for usa...

This paper reports on an evaluation of the usability designer role as applied in two Swedish systems development organisations. The role was initially defined by us, but evolved in these two organisations. We conducted interviews with usability designers, project managers and a user representative. Our main research question was whether or not the...

The usability concept has now received such a wide recognition in information technology (IT) development that working with usability can be regarded as a profession in its own right. In recent research projects, we have surveyed and studied usability work on an individual level in a number of Swedish development organisations, including success fa...

In this paper, we address the big picture of developing HCI in a global context. We focus on India and reflect on the activities of the Indo-European Systems Usability Partnership, an EU funded project linking the British HCI Group with the Computer Society of India and supported by three European universities. We focus on the themes of interaction...

This volume contains the full papers presented at HCI 2005, the 19th Annual Conference of the British HCI Group, a specialist group of the BCS. The conference has become the premiere annual conference on human-computer interaction in Europe, attracting a global audience. People and Computers XIX includes leading edge discussions outlining the lates...

As an HCI practitioner, it would be of great value to know which methods other HCI practitioners find most useful in different project phases. Also it would be interesting to know whether the type of ICT projects has any effects on HCI practitioners’ perception of the usefulness of the methods. This paper presents results from an exploratory survey...

This book aims at bridging the gap between the field of software engineering (SE) and Human Computer Interaction (HCI), and addresses the concerns of integrating usability and user centered systems design into the development process. This can be done by defining techniques, tools and practices that can fit into the entire software engineering life...

Human-CenteredSoftwareEngineering: BridgingHCI,UsabilityandSoftwareEngineering From its beginning in the 1980’s, the ?eld of human-computer interaction (HCI) has beende?nedasamultidisciplinaryarena. BythisImeanthattherehas beenanexplicit recognition that distinct skills and perspectives are required to make the whole effort of designing usable comp...

Poor usability in interactive systems/products is still a major problem for users and buyers, despite efforts made by an increasing number of usability professionals. How come this is so and what are the main obstacles to usability work?

This paper describes the recently published Technical Specification ISO 16071 from the International Organisation for Standardisation (ISO), along with the process through which the document has been developed. ISO TS 16071 contains guidelines on designing ...

The aim of this paper is to describe the need of a method by which we can estimate the return on accessibility investments in information technology (IT) systems. This paper reveals some of the reasons why accessibility still is a secondhand criterion when designing digital services. It also describes the authors’ experiences regarding the concept...

This paper describes the recently published Technical Specification ISO 16071 from the International Organisation for Standardisation (ISO), along with the process through which the document has been developed. ISO TS 16071 contains guidelines on designing accessible software. This paper also relates the activities within ISO to other ongoing stand...

The concept of user-centred systems design (UCSD) has no agreed upon definition. Consequently, there is a great variety in the ways it is applied, which may lead to poor quality and poor usability in the resulting systems, as well as misconceptions about the effectiveness of UCSD. The purpose of this paper is to propose a definition of UCSD. We hav...

Work environment and occupational health problems of different nature are constantly increasing in computer supported work. Most efforts to improve the work environment are focused primarily on physical aspects, and to some extent on psychosocial aspects. Mental workload and cognitive problems are of a more complex nature, more difficult to measure...

A new discipline, Usability Design, is proposed as an extension to Rational Unified Process (RUP). The aim is to make RUP more user-centred. The discipline springs out of best practices for user-centred design and contains activities that have been carefully tested. Five new roles are introduced to take responsibility for the different activities....

The ADA-method is an attempt to integrate work environment issues into a usability evaluation method. The intention is to provide a method that can be used for the analysis of computer systems that are used by skilled professionals as a major part of their work. An ADA-analysis is performed as a semi-structured observation interview. The objectives...

This article reviews current efforts in bridging the gaps between software engineering and Human–Computer Interaction (HCI) and describes some critical issues that must be resolved in order to reconcile some of the differences between the two fields. We argue that user-centered systems design (UCSD) must be tightly integrated in the software develo...

The concept of design in the context of human-computer interaction is discussed based on definitions from industrial design to the very practical problem of achieving usability in industrial projects in practice. Design is an important quality of a product that today has not been receiving enough attention when it comes to computerized artifacts. D...

The Swedish IT User Centre, Nita, has been created to bridge the gap between academia, government and industry in communicating research results and elicit problem areas. During its first year Nita has proved to be an important opinion making and networking organisation. Nita has achieved to activate the discussion on the field of IT-use and IT use...

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