Jalayer Khalilzadeh

Jalayer Khalilzadeh
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Jalayer verified their affiliation via an institutional email.
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Jalayer verified their affiliation via an institutional email.
East Carolina University | ECU · Hospitality Leadership Unit

Ph.D.

About

49
Publications
10,462
Reads
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1,225
Citations
Introduction
Jalayer (Jolly) Khalilzadeh earned his Ph.D. in Hospitality Management from University of Central Florida (UCF). Dr. Khalilzadeh has a passion for applications of network and system science in tourism and hospitality research. His works have been published in top-ranked journals and he has also been involved in various editorial roles. Currently, he is serving as an assistant professor of hospitality and tourism at East Carolina University (ECU).
Additional affiliations
August 2019 - present
East Carolina University
Position
  • Professor (Assistant)
September 2018 - July 2019
Temple University
Position
  • PostDoc Position
August 2014 - August 2018
University of Central Florida
Position
  • Research Associate
Education
August 2013 - August 2018
University of Central Florida
Field of study
  • Hospitality Management

Publications

Publications (49)
Article
This article discusses the history and status quo of traditional tourism motivation theories as well as their shortcomings. By adopting a collective approach to motivation, this study proposes a framework that examines tourism motivations from a complex adaptive system's perspective. To conduct this study, the destination-motivation semantic system...
Chapter
In this chapter, the author discusses why network science is the most proper approach to study the relationship between trade/tourism and peace/conflict. To do so, the shortcomings of contemporary tourism – peace studies have been carefully demystified with a complex adaptive systems’ perspective. The process behind globalization is explained and t...
Article
This article introduces and develops a comprehensive scale named Octomodal Mental Imagery (OMI) to measure various aspects of imagination and prospection. OMI is developed and validated by conducting three rigorous studies and six data collections. In the first study, using the phenomenology approach, a detailed internal experience of the imaginati...
Article
Despite the European Union’s current interest in promoting global skill development for hospitality and tourism professionals, international internships for European students remains an under-investigated topic. This study applied the concept of “value” from marketing literature to understand hospitality and tourism students’ satisfaction and loyal...
Article
By adopting network science and Leiper [1]’s tourism system conceptualization and by utilizing the UNWTO’s outbound tourism database, a portray of Global Tourism System (GTS) was constructed for the years between 1995 and 2018. GTS was then studied by using the measures of degree distribution, shortest geodesic distance, transitivity, and modularit...
Presentation
Full-text available
Tourism destinations and scholars have always been interested in motivational forces that guide travel consumption. For the past 60 years, (de)motivation studies have been among the most researched concepts in tourism consumer behavior. Most of the existing models, however, fail to explain and/or predict: I) irrational consumption-behavior changes,...
Presentation
Full-text available
This study specifies some shortcomings of common tourism motivation models and theories, and suggests a complex system approach to address the existing weaknesses. The proposed conceptualization depicts the tourism motivation system as a bipartite network of destinations with their respective reasons (i.e., (de)motives). (De)motivation is postulate...
Article
Workplace romance is not a new phenomenon; yet, not many studies have investigated this matter in organizational behavior research. Leisure and hospitality industry holds the highest rate of workplace romance (57%) among different industries. In this study, following the theory of love, we have defined workplace romance as a romantic relationship a...
Article
The association between crime and tourism has been studied for more than 40 years. Most of the studies, however, have focused on differentiating crimes against tourists from crimes against locals despite the high correlation between the two. To date, there are only a few studies that have pointed out to the role of location and time in tourism-crim...
Article
This study aimed to investigate travel motivation and demotivation within a politically unstable setting. Using a mixed method approach, namely interviews and social network analysis, the study yields important insights on the nature of travel motivation and demotivation in contexts of political instability as well as on the role of the socio-polit...
Article
Full-text available
Successful performance by tour guides depends highly on their networking activities and interpersonal skills. Membership in related associations can provide opportunities for establishing and expanding a supportive network in the tour guiding profession. This study explores communication ecosystems used among the members of the largest professional...
Presentation
Full-text available
Tourism Destination Image (TDI) is an important part of every tourism destination system because of its role in potential visitors' decision making. In view of this, Destination Management Organizations (DMOs) constantly try to manage a positive image for their destination. One of the most reliable sources of destination organic-received (actual) i...
Article
Purpose This paper aims to investigate hospitality study abroad experiences as an educational service in which the experience encompasses services that combine tangible and intangible actions that require students to move from the classroom to a practical setting. It empirically investigates the relationship between students’ study abroad, perceive...
Presentation
Full-text available
Destination image is among the most investigated subjects in tourism literature. Previous studies have predominantly adopted a reductionist approach in investigating components of destination image. Reductionist approach, however, does not provide any knowledge on a complex system behavior (i.e., destination image). By using complex system approach...
Article
The foundation of destination collaboration is based on the interdependency of the organizations involved in producing destination products. The high rate of destination collaboration failure underscores the need for conflict studies. Unlike previous studies, which depend solely on the collaboration monetary values, this study proposes a new approa...
Article
Highlights •Presents the applications of exponential random graph models (ERGMs) to tourism context. •Demonstrates dyadic hypotheses testing in tourism social network analysis. •Explains that prejudicial attitudes are among the major reasons for which visitors do not travel to a particular destination. •Shows that tourism is not the cause of peace...
Article
Full-text available
This study investigates factors in tourism supply chain management (TSCM) which can influence tourist satisfaction in Isfahan, the leading tourist destination in Iran. Applying a neural network based on intelligent algorithm, the results indicate that factors such as recreation and entertainment, transportation system, tourism attractions, catering...
Article
This paper proposes network analysis of qualitative consumer data as a practical method to identify the sensory capital, inclusive of both dominant and latent brand elements, of a well-known tourist destination in the United States, Orlando. Although the results show that the Orlando brand is primarily represented by Disney, network analysis also r...
Article
The increasing availability of and attention to big data accumulated on different aspects of demand and supply side of industries has resulted in utilization of large samples for academic publications as well. Using large samples, however, creates the issue of guaranteed statistical significance and thus demands reporting the practical significance...
Article
Destination image is influenced by many factors, including destination promotion materials, the mass media as a general familiarity agent, the perceivers’ own characteristics and even researchers’ methodological choices. To isolate and minimize the impact of research on destination image, different qualitative and quantitative designs and analysis...
Technical Report
Full-text available
A special thank you to Melanie Evans‐Kelly and her team from ATA who were essential in the coordination of this project.
Article
This article describes a cluster analysis of the complaining behavior of customers in fine dining restaurants using past visit frequency, public actions against the restaurants, recovery action requests, negative marketing actions, and satisfaction from previous experiences as the criteria variables. Four customer groups were recognized, termed hyp...
Article
This study aims to provide an integrated model that examines the determinants of near-field communication (NFC) based mobile payment (MP) technology acceptance in the restaurant industry.The proposed model, which combines the unified theory of acceptance and use of technology (UTAUT) and technology acceptance model (TAM), was tested via structural...
Presentation
Full-text available
An efficient performance assessment of the actual yield in investment trust funds should go beyond the composition of the return on funds’ assets and the volatility in dispersion of these returns. If an unsymmetrical fashion of plotted returns around the mean or an incongruity in return expectations are notable, the evaluation methodology becomes c...
Presentation
Full-text available
An Extended Abstract is Attached
Article
Purpose ‐ The purpose of this paper is to propose a new unbiased, reliable, exact, and systematic method of job satisfaction score estimation. The method considers affective and cognitive aspects simultaneously. Design/methodology/approach ‐ A questionnaire survey following the optimum allocation stratified sampling method was conducted in four up-...
Article
Customers’ complaining behavior has become a key issue in the restaurant industry. The present study investigated the effects of customer involvement, service stages and failure severity as manipulating factors on customers’ complaining behavior in fine dining restaurants. Based on a 2×4×2 between subjects experiment, data were collected from a sam...
Presentation
Full-text available
Customers’ complaining behavior has become a key issue in the restaurant industry. The present study investigated the effects of customer involvement, service stages and failure severity as manipulating factors on customers’ complaining behavior in fine dining restaurants. Based on a 2×4×2 between subjects experiment, data were collected from a sam...
Presentation
Full-text available
Purpose – The purpose of this study is to investigate strength of relational network Data Envelopment Analysis (DEA) in productivity measurement and proposing productivity improvement ways for hotels. This study persuades chain hotels of Iran to use relational network DEA in their service production process. Design/Methodology/Approach – population...
Presentation
Full-text available
A comprehensive investigation of productivity literature with a focus on Data Envelopment Analysis (DEA)
Presentation
Full-text available
A descriptive exploratory study conducted on critical destination websites.

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