Jacques Bulchand-Gidumal

University of Las Palmas de Gran Canaria | ULPGC · Department of Economics and Business

This work proposes a theoretical model to explain the factors determining the intentions to use social media when organizing and taking vacation trips. Understanding the antecedents of the tourists’ use of these technologies is considered to be crucial for organization managers and destination policy makers. This use of social media technologies de...

Purpose – The purpose of this paper is to analyze whether offering free Wi-Fi improves hotels’ online ratings, which are considered a measure of customer satisfaction. Design/methodology/approach – Empirical research was conducted using the salient features of downloaded reviews (e.g. dates and types of travelers) of 26,439 hotels in 200 destinatio...

To what extent do the ratings of hotels in social media depend on the hotels themselves and to what extent do they depend on the destination of the hotel? That is, if we were able to place a hotel with the same characteristics and services at two different destinations, would both have the same rating or would they differ? By using multilevel regre...

Customer reviews posted on the web and through social media (electronic word of mouth [eWOM]) have grown in importance for tourism businesses, but most studies have examined the effects of the content of reviews, particularly negative reviews (i.e., their valence). This study considers both the valence and the volume of eWOM using a broad and varie...

The impact of Internet on companies and society has been tremendous. This revolution has created new behaviors among consumers, such as electronic word-of-mouth (eWOM), which has already been studied. Nevertheless, there is a very similar and frequent behavior that the academic field has not yet addressed in which employees and ex-employees publicl...

Big data is one of the main existing promises for improving the management of tourist destinations. The acquisition of large amounts of data from different sources, their consolidation and exploitation by means of artificial intelligence algorithms will allow the achievement of various objectives for destination management, such as understanding to...

Purpose The purpose of this study is to analyze whether higher tourism development in a region is associated with lower-quality employment in that region. Design/methodology/approach The analysis is based on the last two editions of the European Working Conditions Survey and on the tourism development of European regions. Two samples were studied...

Purpose This paper aims to classify tourist accommodation using data from Booking.com and TripAdvisor and analyse the extent to which the different segments identified differ in terms of being adults-only. Design/methodology/approach In total, 1,535 properties located in nine Spanish sun and beach destinations were examined using a latent class cl...

Understanding how Artificial Intelligence (AI) impacts organizational functions supports stakeholders to prepare accordingly and profit from these developments. Adopting a grounded theory approach, this study uses three interlinked stages (in-depth interviews, focus groups and a questionnaire-based survey) to explore the impact of AI on the marketi...

The importance of online social networks (OSN) in tourism has been well documented in the literature. Most OSN share common characteristics. One of them is allowing users and companies to extensively plan and edit their posts. Recently, a new type of OSN has emerged: spontaneous online social networks (SOSN). These SOSN can be stand-alone products...

The emergence and spread of COVID-19 has severely impacted the tourism industry worldwide. In order to limit the effect of new pandemics or any unforeseen crisis, coordinated actions need to be adopted among tourism stakeholders. In this paper, we use an evolutionary game model to analyze the conditions that promote cooperation among different stak...

Purpose The purpose of this paper is to analyze the perceived quality of service by guests in the reopening process during the COVID-19 pandemic. Design/methodology/approach The authors analyzed 1,679 TripAdvisor reviews from 2019 and 2020 that were written for hotels in Gran Canaria, Spain. The authors compared the average rating for 2019 and 202...

Hotel managers seek continual enhancement of their organizational performance by adopting innovative strategies and tools. Armed with the knowledge that information technology (IT) has revolutionized the hotel industry, this study investigates the impact of IT adoption on hotel performance (HP) in Morocco, a developing country. The proposed researc...

COVID-19 has caused an unprecedented global crisis. Tourism has been one of the industries most severely affected. The recent COVID-19 outbreak has exposed the fragility of islands that depend on tourism, especially those built around mass tourism. For these islands that are highly dependent on external tourism, basing the recovery on proximity tou...

Accommodation services oriented to different tourist segments usually have different price determinants. Thus, in multi-facet destinations such as large regions or cities, it should be possible to find and describe the underlying types of tourism in the destination by using a price determinant analysis. In this paper, a methodology based on stepwis...

Purpose – This study measures the relative importance of hotel website features based on users’ perceptions and analyses the impact of gender, age, and frequency of Internet access on the given importance of features. Our study includes ten features and three hypotheses. Design/methodology/approach – A research questionnaire was developed and distr...

The sharing economy continues to grow inside the tourism industry. Although sharing tours and activities have been being offered now for quite some time, Airbnb has produced major changes in what is on offer. This articles compares what is on offer with the activities detailed in two webs of major professional suppliers to go on to contrast the sup...

The current COVID-19 pandemic has impacted millions of people and the global economy. Tourism has been one the most affected economic sectors because of the mobility restrictions established by governments and uncoordinated actions from origin and destination regions. The coordination of restrictions and reopening policies could help control the sp...

Technology startups are important regional economic engines that are recognized as drivers of sustainable economic growth. Understanding the factors that influence their success is of interest both to the scientific community and to practitioners. However, there is currently no consensus in the literature on how to define the success of a technolog...

Technological advances are increasingly progressing and have brought unprecedented solutions for real-world problems for various domains, particularly, when it comes to a health-related domain. This study aims to examine the predictors of users’ intentions to adopt contact-tracing apps for prevention from COVID-19. Based on the extended unified the...

The concept of smart applied in the tourism realm has been around for some time now. Terms such as Smart Tourism Destinations (STDs), Smart Tourism, and Smart Tourists have become of common use in the sector. However, these concepts and terms have mostly been used at a theoretical level with proposals regarding, for example, what a Smart Destinatio...

For many years, the capacity of technologies to automate jobs was more visible in industrial settings. However, the latest advances have generated systems (through self-service technologies, online and mobile applications, and robots) that are capable of replacing human tasks in service environments. The question is whether these trends are already...

Virtual, augmented, and mixed reality are technologies that are slated to significantly transform tourism experiences in the next few years. Although these technologies have been around for quite some time, they have only recently appeared to be ready for mainstream adoption and able to provide a high-quality substitutive experience (in the case of...

Artificial intelligence (AI) is currently present in almost every area of travel and tourism, appearing in different types of applications such as personalization and recommender systems, robots, conversational systems, smart travel agents, prediction and forecasting systems, language translation applications, and voice recognition and natural lang...

El entorno de la economía colaborativa en general, y particularmente las plataformas en las que se intercambia trabajo, no cuentan con información precisa sobre lo que está ocurriendo en su ámbito. Así, muchas veces se depende de los informes que las propias plataformas publican para poder contar con datos. Por ello, en este estudio se ha utilizado...

This study investigates the factors influencing the adoption of information technology (IT) in the hotel industry, specifically in Morocco, a developing country. Our research model incorporates the following four constructs: organizational characteristics, individual characteristics, perceived benefits, and external factors. For this aim, a questio...

The purpose of this paper is to analyze the influence of offering free Wi-Fi on prices and guest satisfaction of accommodation properties in the sharing economy. To that aim, data on all the listings available on the Airbnb platform in Spain were automatically downloaded. These listings were classified in urban and non-urban ones. Based on a final...

As with other businesses, tourist companies are taking advantage of modern technologies. Chatbots are a recent technology that hotels, travel agencies, and airline companies are adopting. Despite this industry-wide implementation, there is no evidence about the factors that explain why consumers are willing to interact with chatbots. This work prop...

With the recent entrance of Airbnb, the sharing economy in the tours and activities sector has grown significantly. Due to its novelty, it is an area that has not been explored in the literature. This research is a first approach to the sector and its characteristics. We implemented a two-step methodology. First, we used a quantitative approach and...

Economía bajo demanda y economía del trabajo ocasional son dos de los términos que se han usado para referirse a la faceta laboral de la economía colaborativa. Algunas de las plataformas más relevantes de esta economía (ej., TaskRabbit y Upwork) son ya bastante populares. El auge de esta nueva forma de trabajar ha hecho que se hable de mercado labo...

One issue that has been identified in the literature is the relatively high average of guest client ratings that properties receive on sharing accommodation platforms. High ratings seem to be the norm in most online platforms that include consumer reviews, but the case of Airbnb seems more extreme than the others. Several reasons have been proposed...

On-demand and gig economy are names commonly used when discussing issues related to labor in the collaborative economy. Some of the specific digital platforms in this economy, including Uber and TaskRabbit, and Upwork are quite popular. The term digital labor market has been suggested to distinguish the work mediated by these platforms from that of...

Sharing Economy: Current situation, trends, challenges and research agenda - Keynote delivered at the III Spring Symposium on Challenges in Tourism Development, June 2018, Gran Canaria

Actualmente existe acuerdo en que muchas de las actuaciones de las personas en la economía colaborativa pueden calificarse de trabajo. Trabajar en este entorno se ha presentado como algo al alcance de cualquiera, ya que la base tecnológica de la economía colaborativa facilita el acceso a este mercado laboral y de consumo. No obstante, la realidad p...

#EconomíaColaborativaLibro Uno de los sectores que más rápidamente está creciendo en todo el mundo es el de la economía colaborativa. Un nicho de mercado que gracias a internet y a las nuevas formas de consumo ha logrado un éxito sin precedentes. ¿La clave? Dar con una idea tan simple como eficaz: ofrecer diferentes formas de intercambio de bienes...

Purpose The aim of this paper is to analyze the role of information technology (IT) in the performance of front office employees in hotels. This is done by testing and analyzing up to what level the task performance content of receptionists depends on IT and by testing and analyzing up to what level the contents of the service encounters in which t...

En este artículo se analiza la relación entre el turismo colaborativo y la sostenibilidad. Para ello se utilizan más de 6.000 valoraciones hechas por huéspedes de alquiler vacacional descargadas automáticamente de Airbnb. Sobre esta muestra se realizó un análisis de contenido con el objetivo de clasificar las principales quejas de los huéspedes. La...

Third-party literature is concerned about the way others perceive what happens in organizations. When dealing with the perceived justice of the employer-employee relationship, it has mainly adopted an on-site approach. The scarce research focusing on the consequences of perceived justice for client variables in hotels has shown that it can impact c...

https://www.amazon.es/entender-econom%C3%ADa-colaborativa-clientes-consumidores-individuos-proveedores-ebook/dp/B01MRNC50W ¿Qué es la economía colaborativa? ¿Es lo mismo que la economía de la compartición (sharing economy) o que la economía del pequeño encargo (gig economy)? ¿Cuál es su relación con el consumo colaborativo? ¿Y con la economía de l...

BACKGROUND There are not too many studies that deal with the organizational commitment of emergency physicians. This commitment has been shown to impact organizational performance. The aim of this paper is to analyse the degree of commitment of the emergency physicians in Spanish public hospitals and the factors that may influence it. METHOD Onlin...

El turismo colaborativo es la ex presión principal que actualmente tiene la economía colaborativa. Las expectativas de crecimiento de esta economía digital son importantes, por lo que comprender su funcionamiento es necesario. Una parte clave de la economía y el turismo colaborativo son los proveedores de los servicios. Sobre su actividad se ha di...

This paper reviews the concept of deep learning and its potential impact on the travel and tourism sector.

Purpose – The purpose of this paper is to analyze the consequences of an unexplored and real worker behavior on the internet (worker electronic word of mouth (weWOM)) for human resource image, as well as to analyze its impact on job seekers and employee’s intentions and attitudes. Design/methodology/approach – The research objectives were tested t...

Despite vast investments in IT, there is scant research and empirical data that connects, in depth, IT with firm performance in the hospitality industry. However, the literature does show partial evidence and examples of particular technologies. After an extensive literature review, we posit four global paths through which IT can impact hotel perfo...

El capítulo explora la relación entre el aprendizaje profundo y su impacto en el turismo. 1. Sustitución/complementariedad en el puesto de trabajo. 2. Reconocimiento en imágenes y vídeos para mejorar los algoritmos de recomendación. 3. Mejora de las previsiones de demanda de hoteles y otros recursos turísticos. 4. Traducción automatizada y en tiem...

RESUMEN La irrupción de Internet en la sociedad está generando una nueva forma de trabajo, creado directamente por los individuos, que presenta características diferentes del trabajo tradicional. Este reciente modo de ofrecer y demandar servicios se da en distintas actividades propias del sector turístico. Partiendo de la literatura existente, se f...

In general society has assumed the huge presence of information and communication technology (ICT) in all life’s facets. Nevertheless, this technology penetration may be substituting organizations’ occupa tions. Automation phenomenon has been mainly studied in the industrial activity, but it is a wider trend due to the technological development....

Purpose – Employee satisfaction appears in any discussion about how employees can contribute to organizational performance. The purpose of this paper is to test the relationship between employee satisfaction and organizational performance; this later measured with three firm-level performance outcomes (return over assets, operating margin, and reve...

La industria turística no ha sido ajena a la ubicuidad de las TIC y, dentro de la misma, los hoteles han sido uno de los agentes en los que las TIC se han desplegado en mayor medida. Mientras que en ocasiones las TIC tienen una presencia meramente instrumental y de apoyo, en otros casos las TIC juegan un rol más central, articulándose un nuevo proc...

En la actualidad existe un amplio abanico de tecnologías de la información y las comunicaciones (TIC) que se pueden aplicar en todo tipo de hoteles. El objetivo del presente artículo es presentar un catálogo de las tecnologías que los hoteles tienen a su disposición, añadiendo si las mismas pueden contribuir en el proceso de automatizar sus tareas,...

The impact of Internet on companies and society has been tremendous. This revolution has created new behaviors among consumers, such as electronic word-of-mouth (eWOM), which has already been studied. Nevertheless, there is a very similar and frequent behavior that the academic field has not yet addressed in which employees and ex-employees publicl...

El presente trabajo utiliza el modelo MOA para analizar en qué medida la motivación, la oportunidad y la capacidad de los usuarios son factores determinantes de las intenciones de uso de medios sociales en la organización y desarrollo de viajes turísticos. Las conclusiones del estudio revelan que las intenciones de uso de los medios sociales se ven...

En la actualidad, es indiscutible la importancia que los medios sociales (social media) es decir, las redes sociales, blogs, microblogs, etc. tienen para las Organizaciones de Marketing de los Destinos Turísticos (OMD). Estos medios se han convertido en una parte fundamental de sus estrategias de comunicación. El presente trabajo analiza el uso que...

In the analysis of whether information technology (IT) has an impact on organizational performance, focus is usually placed on the relationship between an organization’s investments in IT and that organization’s performance. Therefore, it is standard to devote special attention to the size and complexity of the organization, to the investments in o...

The use of websites to solicit and share opinions on products consumed is now a standard practice. There is reason to believe that dissatisfied customers are those most likely to recount and evaluate their experiences on these specialized sites, and it is therefore in the interest of businesses to encourage satisfied clients to do so as well. With...

El presente trabajo propone un modelo para explicar los factores determinantes de las intenciones de uso de medios sociales en la organización y desarrollo de viajes turísticos. La comprensión de los antecendentes del uso de estas tecnologías por parte de los turistas, se ha revelado importante para los gestores de empresas y destinos debido al imp...

Faculty, administrative staff and students constantly demand more IS/ICT services in higher education institutions. Specifically, they demand high-quality user support from the university’s help desk. Good service means, first of all, having enough people to provide the service. Responding to the dilemma of not being able to deliver these services...

The discussion commenced by discussing matters affecting the decisions to spend on ICT by government. Dr Kereteletswe indicated that we need to be in a position to justify to the Ministry of Finance and Development Planning the ICT expenditure. The chairman further added that currently the entire world is recovering from the economic melt-down henc...

A decade into the 21st Century, it seems that Humanity has given itself time to ensure that the rest of the century will pass by according to the universally accepted principles of equal opportunities and sustainable economic development. Year 2020 appears as a symbolic moment to attain this desired maturity, though it is, nevertheless, a complex g...

Different studies confirm that the presence of IT in firms, together with human and other organizational resources, has a positive influence on the performance of organizations. However, the details of the process through which that influence is produced have not been clarified. This study is based on an extensive IT data base corresponding to a sa...

Traditionally, organizations have faced the dilemma between outsourcing and insourcing, both of which have shown a certain amount of problems. In between the two of them a new concept arises. This is the use of internal markets as a buffering mechanism for organizations, which create an intermediate society between the main organization and the mar...

El presente trabajo utiliza el modelo MOA para analizar en qué medida la motivación, la oportunidad y la capacidad de los usuarios son factores determinantes de las intenciones de uso de medios sociales en la organización y desarrollo de viajes turísticos. La comprensión de los antecedentes del uso de estas tecnologías por parte de los turistas, se...

New public management aims to improve the efficacy and other performance criteria of public organizations. To that end, it is based on principles like specialization and public organization desegregation, and on practices such as outsourcing and the development of internal markets. This article presents a public university management action compris...

Good moves, mistakes and unexpected events in an initiative to improve public management in the ICT service provision at a university New public management aims to improve the efficacy and other performance criteria of public organizations. To that end, it is based on principles like specialization and public organization desegregation, and on prac...

At the IFIP WG 3.7’s Working Conference two years ago, we presented a paper offering a classification of the Group’s published works by research topics and methodologies. The scope was exclusively internal and some conclusions about the output and future challenges were suggested. We now focus our attention externally, exploring the overall activit...

The delivery of IS services is very resource consuming in all organizations. In an era in which management optimization is one of the bases for competitive advantage, sourcing options must be judged carefully. Traditionally, the dilemma has been considered in terms of make (insourcing) or buy (outsourcing). But both of these options have shown a ce...

This chapter describes which information and communication technologies (ICT) can help in the process of managing knowledge and intellectual capital in organizations. We start the chapter examining the risks we face when we use technologies for knowledge management (KM) and for intellectual capital management (ICM). Once we have done this, we revie...

Open Source Software has received lately a great deal of attention, specially due to its lower cost in comparison to Proprietary Software. In the education area, this is quite important due to economical restrictions. Lately, we have seen different Spanish communities embracing the OSS model following different models. This article begins by examin...

This chapter describes which information and communication technologies (ICT) can help in the process of managing knowledge and intellectual capital in organizations. We start the chapter examining the risks we face when we use technologies for knowledge management (KM) and for intellectual capital management (ICM). Once we have done this, we revie...

In this paper we review articles published in the proceedings of the conferences of the IFIP Working Group 3.7 in order to classify them by the most relevant topics and to identify the main research patterns followed by the Group. We have also established the major research methodologies used by the Group to carry out its work. Finally, we end up w...

Purpose The purpose of this paper is to present a management tool that helps to achieve the objectives of the plan for info‐tech systems and communications of the University of Las Palmas de Gran Canaria for the 2003‐2006 period. Design/methodology/approach The methodology used in this case is nothing if not practical. The chosen tool involved uni...

Challenges produced as a result of the vertiginous advance in computer and communication science are extremely difficult to meet, especially for public universities. In this paper, we propose a methodology for the development of strategic information system (IS) and information and communication technology (ICT) plans in higher education and we pre...

In this paper, we propose a methodology for the development of strategic information system (IS) and information and communication technology (ICT) plans in higher education. The methodology we propose is composed of nine steps and involves the whole of the university community, not just IS/ICT technicians. These nine phases, derived from strategic...