Jacob Eskildsen

Jacob Eskildsen
Aarhus University | AU · Department of Management

PhD

About

151
Publications
25,241
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
2,244
Citations
Additional affiliations
August 2015 - present
Aarhus University
Position
  • Head of Department
March 2013 - August 2015
Aarhus University
Position
  • Professor (Full)
March 2013 - August 2015
Aarhus University
Position
  • Professor (Full)

Publications

Publications (151)
Article
Full-text available
This study envisions the architecture of a modern era university with sustainable standards of excellence. Sustainable University Excellence is herein defined as the ability of a university to excel in the core areas of knowledge creation and dissemination via the mobilization of human, social, intellectual, and financial capital to serve on socioe...
Article
Objective: The aim of this study is to investigate the association between emergency department (ED) organizational models and the risk of death within 7 days of ED discharge. Patients and methods: We included Danish ED discharges between 1 January 2011 and 24 December 2014 that led to death within 7 days of discharge. The inclusion criterion wa...
Article
Full-text available
This paper is intended to design and provide a reliable and valid measurement instrument to aid organizations that wish to self-assess their performance and positioning relative to sustainable enterprise excellence. Recent research trends in performance excellence, quality management, and organizational sustainability have been directed towards int...
Article
Full-text available
Introduction and hypothesis Surgical mesh can reinforce damaged biological structures in operations for genital organ prolapse. When a method is new, scientific information is often contradictory. Individual surgeons may accept different observations as useful, resulting in conflicting treatment strategies. Additional scientific information should...
Article
Full-text available
Introduction: Twenty-one new Danish emergency departments (EDs) were established following a 2007 policy reform that included ED autonomy to self-organize. The aim of this study was to describe the organization of the 21 departments and their organizational challenges. Participants and methods: We used a qualitative design based on COREQ guideli...
Article
This quantitative study is meant to explore the intellectual structure paradigm of organisational business excellence (OBE) as an emerging field of research. Advanced bibliometric analysis of co-citations is performed through synchronising the relationships between the research articles published within the OBE domain. The primary objective was to...
Article
Since its inception in 1987, the ISO 9000 standards series has received remarkable appreciation as a quality management system as well as a prolific field of research. The substantial amount of ISO standards scholarly research has contributed over the years to the accumulation of sound scientific knowledge. This article aims to develop a better vie...
Article
Background: Surgical mesh can reinforce damaged biological structures in operations for genital organ prolapse. The first mesh products were cleared by the U.S. Food and Drug Administration in 2002. In contrast to stringent requirements for the development of pharmaceuticals, there was never a systematic scientific evaluation of mesh products. Purp...
Article
Full-text available
The article "Impact of surgeon experience on routine prolapse operations", written by Emil Nüssler, Jacob Kjær Eskildsen, Emil Karl Nüssler, Marie Bixo, and Mats Löfgren, was originally published without open access.
Article
Full-text available
Introduction and hypothesis: Surgical work encompasses important aspects of personal and manual skills. In major surgery, there is a positive correlation between surgical experience and results. For pelvic organ prolapse (POP), this relationship has to our knowledge never been examined. In any clinical practice, there is always a certain proportio...
Article
Purpose This paper aims to develop a strategy model which explains what organisations should focus on in their strategy work, both in terms of the environment and how the strategy is implemented. In addition, the purpose is to demonstrate how this can influence and improve the organisations’ performance. Design/methodology/approach The study uses...
Article
Full-text available
Self-interest vs. cooperation is a fundamental dilemma in animal behavior as well as in human and organizational behavior. In organizations, how to get people to cooperate despite or in conjunction with their self-interest is fundamental to the achievement of a common goal. While both organizational designs and social interactions have been found t...
Article
Recent research suggests that shared behavioral dynamics during interpersonal interaction are indicative of subjective and objective outcomes of the interaction, such as feelings of rapport and success of performance. The role of shared physiological dynamics to quantify interpersonal interaction, however, has received comparatively little attentio...
Conference Paper
Full-text available
Crowdsourcing is an increasingly popular source of both ideas and funding. Crowdsourcing in a B2B context is less well understood and, as such, much of our discussion will highlight business-to-business crowdsourcing. More generally discussion will address crowdsourcing relative to innovation and technology development and customer relationship man...
Article
"The crippled bottom line – measuring and managing sustainability," proceeds from the seemingly clear case that triple top line strategy intended to yield triple bottom line performance and impact rarely considers that the earth is a closed system and hence has finite capacity. The intent of this contribution is to suggest and elaborate means by wh...
Article
The enterprise excellence and modern sustainability movements have developed along near parallel timelines. Skilled use of enterprise excellence systems has been documented to significantly boost performance across an array of key domains, including financial, human capital, operations and supply chain, and other areas. Notably absent are social an...
Article
Innovation and sustainability are critical to the design, activities, results, and financial viability of organizations. These support one another, with "sustainable innovation" addressing economic sustainability, and "innovating for sustainability" addressing societal and environmental sustainability. These have gained traction as partial means of...
Article
We analyze performance and emotions as antecedents and consequences of team strategic decisions to explore a new routine versus exploit an existing routine. In a laboratory study, we examine team decision making over time and draw causal inferences about the relationships among team emotions, team performance, and explore-exploit decisions. We use...
Article
Full-text available
Program value proposition, content, organization, and strategy are elaborated herein. This elaboration is the result of careful study of business and social trends, along with careful listening to collaborating enterprises. It is in this latter sense that the Enterprise-Wide Process & Performance Excellence certificate program is a product of a co-...
Article
Purpose This paper aims to address the nature of sustainable enterprise excellence, what it is, its enablers and specific manifestations. Design/methodology/approach A sweeping model of sustainable enterprise excellence, resilience and robustness is introduced, along with its enablers. Among enablers, supply-chain proficiency, vertical trust, dist...
Article
Full-text available
Purpose: Sustainable Enterprise Excellence or SEE weds core elements of corporate governance, sustainability, and enterprise excellence with the goal of advancing organizational progress toward the asymptotic objective of being continuously relevant and responsible. There are many possible enablers of and approaches to SEE realization. Innovation i...
Article
Full-text available
Quality in its contemporary incarnation is commonly referred to as organizational excellence, enterprise excellence, business excellence, or performance excellence. While technology may serve as a key enabler of enterprise excellence, enterprise excellence itself is in large enabled by the human dimension both in terms of ideation and effort. The h...
Article
Full-text available
Enterprises face mounting challenges in three generic sustainability domains that form the basis of the so-called triple bottom line: economic sustainability, societal sustainability, and environmental sustainability. In most instances, it is the primacy of economic sustainability that is emphasized since an enterprise that is not economically secu...
Article
Purpose – In 2003 Reichheld published an article in HBR, in which he claims that the net promoter score (NPS), is the only number you need to grow, and the only number you need to manage customer loyalty. The purpose of this paper is to demonstrate that the NPS is inferior to the standard measures of loyalty used by the American Customer Satisfacti...
Article
While technology may serve as a key enabler of quality, quality is in large a result of the human dimension. This dimension manifests in many ways, amongst the most important of which is peoplecentered innovation where often we may think of this as the push-pull interface between the market environment and the organization's human capital or, in ma...
Article
Enterprises are increasingly challenged in three common areas: economic sustainability, societal sustainability, and environmental sustainability. In most instances, it is economic sustainability that must be emphasized since the enterprise that is not economically sustainability does not survive. At the same time increasing regulatory and societal...
Article
The focus of this study is to integrate SERVQUAL with a national customer satisfaction index, in this context, the Extended Performance Satisfaction Index Rating framework (EPSI Rating), the European counterpart to the American Customer Satisfaction Index, and to explore the possible relationship with consumer sentiment measures. The data for this...
Article
Customer satisfaction and customer loyalty have become very important concepts in modern management and quality models. A number of measurement frameworks have been proposed, and especially the American Customer Satisfaction Index and its European counterpart, EPSI Rating, have been accepted as good solutions. In 2003, however, Reichheld published...
Conference Paper
The Net Promoter Score (NPS) has gained popularity and is now used by many companies as an indicator of customer loyalty. We claim that the NPS is an inaccurate of customer loyalty and that the conclusions derived from the NPS are heavily influenced by gender differences with respect to the underlying distribution of the data. In order to verify ou...
Article
Customer satisfaction and customer loyalty have become very important concepts in modern management and quality models. A number of measurement frameworks have been proposed, and especially the American Customer Satisfaction Index and its European counterpart, EPSI Rating, have been accepted as good solutions. In 2003, however, Reichheld published...
Conference Paper
The NPS has gained popularity and is now used by many companies as an indicator of customer loyalty. We claim that the NPS is an inaccurate of customer loyalty and that the conclusions derived from the NPS are heavily influenced by the underlying distribution of the data. In order to give empirical evidence to our claim we have set up a simulation...
Chapter
In this chapter we focus on design of PLS structural equation modeling with respect to satisfaction studies in general. Previous studies have found the PLS technique to be affected by things as the skewness of manifest variables, multicollinearity between latent variables, misspecification, question order, sample size as well as the size of the pat...
Article
Purpose – This paper aims to focus on the relationship between job satisfaction and national culture. Many studies have reported differences in job satisfaction between countries but none has included national culture as a mediating variable. The paper seeks to attempt to do exactly that by relating data from the European Employee Index™ to Hofsted...
Article
Nutrition-oriented public health campaigns – both communication and intervention initiatives – often target particular demographic groups, for example schoolchildren, adults at workplaces, older women, presuming that the members of these groups are homogenous with respect to healthy eating. Although such practice may be justifiable from the practic...
Article
Full-text available
This article suggests a framework for measuring membership satisfaction based on a literature study. The framework is tested on data from more than 8800 members from 29 different Danish unemployment insurance funds. The framework fits the data well and is able to explain 83% of the variation in membership satisfaction. Furthermore the cost of admin...
Chapter
In the previous chapters a number of management models have been presented. What ties them together is the fact that companies have created them in order to address present and future organisational challenges. We have chosen to show them as they are, with as much as possible respect to differences in cultural, contextual and linguistic backgrounds...
Chapter
In light of a growing number of management models used in organisations questions regarding their nature, validity and applicability are becoming more and more important. We therefore provide in this introduction a concise overview of their background. We define a management model as: a “stable” theoretical framework that can be used to observe, cr...
Chapter
In their research on low-wage and low-skill work in U.S. hospitals, Eileen Appelbaum and her colleagues (2003) found a high incidence of low-wage work among cleaners and nursing assistants. At the time of their study, U.S. hospitals were struggling with high turnover and difficulties in recruiting low-skilled workers. Rather than raise wages, hospi...
Book
It is evident that many organisations are in need of renovation, innovation and reinvigoration. Longstanding business paradigms and underpinning practices require critical reflection in the light of fundamental societal and business developments. Some companies are addressing these challenges, many companies are not. New functional requirements oft...
Article
This paper analyses the relationship between customer satisfaction, customer loyalty and the future business potential of existing customers. The data for the analysis come from the Danish Customer Satisfaction Index 2006. Here a total of approximately 2000 private customers evaluated their preferred property insurance provider. Based on theoretica...
Chapter
In this chapter, we present the results from the study of low-wage workers in Danish health care. The target occupations are the nursing assistants, cleaners, and hospital service assistants who perform basic nursing tasks, clean wards, and serve meals in hospital departments. Danish hospital services are concentrated in public establishments, whic...
Article
Full-text available
Resumé Denne artikel analyserer forholdet mellem kundetilfredshed, kundeloyalitet og forretnings-potentialet set i forhold til nuvaerende kunder. Dataene stammer fra Dansk Kundetilfredsheds-indeks 2006. Her vurderede i alt cirka 2000 pri-vatkunder deres foretrukne skadesforsikrings-selskab. Med baggrund i teorien har vi opsat og testet seks antagel...
Article
In the effect sampling method, presentation of researcher, the intro text, the order of questions in the questionnaire along with the number of categories in the rating scale is tested in relation to the design of satisfaction studies. Based on the analyses specific recommendations for designing satisfaction studies are given.
Article
An empirical study of the determinants of absenteeism in a large Danish bank is performed. The study is based on information from approx. 7,000 employees in 500 different units. Based on a review of the absence literature a model combining the psychological and economic approaches to absence studies is constructed. The model is based on hedonic the...
Article
Full-text available
Purpose – The purpose of this paper is to identify the drivers of absenteeism and gives information of the relationship between absenteeism and personal and organizational characteristics in the Nordic countries. Design/methodology/approach – The theoretical assumptions are tested empirically on data from a survey carried out in Denmark, Norway, S...
Article
The popularity of the EPSI Rating framework has grown considerably over the last few years and more and more companies are using this sort of information in their strategic planning process. The primary result of interest for businesses is the level of the seven indices in the EPSI Rating framework values and we know quite a lot about the behavior...
Article
Full-text available
Resumé I de seneste årtier er der opstået flere og flere ledelsesmodeller (kvalitetsprismodeller, ISO 9000, Balanced Scorecard etc.) som virksom-heder kan anvende til at opnå en konkurrence-maessig fordel gennem forbedring af forret-ningsgangene. Rationalet bag de fleste af modellerne er, at der er en årsagssammenhaeng mellem stake-holdertilfredshe...
Article
Full-text available
Purpose – The interpretation of the importance/performance map is based on an assumption of independence between importance and performance but many studies question the validity of this assumption. The aim of this research is to develop a new typology for job satisfaction attributes as well as a new importance/performance map that can be an aid fo...