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30
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August 2019 - present
Publications
Publications (30)
As the technical and professional communication (TPC) field has evolved in response to broader changes in the world economy, numerous professions have arisen within its ranks that coexist with the traditional roles of technical writer and technical editor. These include instructional design, content strategy, and user-experience (UX) design [1], [2...
To enhance the take-over performance by human drivers of Level-2 automated vehicles (AV), we developed a design concept that presents the AV's planned trajectory as augmented reality in the windshield. We hypothesized that, even when the AV does not release a take-over request before a potential crash (i.e., silent failure), the planned trajectory...
This special issue of the Journal of Technical Writing and Communication features work from scholars and practitioners of content strategy. Content strategy is an emerging area within technical communication that boasts a variety of unique practices for publishing, editing, and delivering technical content. The work within this special issue is a t...
User Interface (UI) design practices often abide by popular usability heuristics such as Nielsen’s (1994) “10 usability heuristics for user interface design” or Gerhardt–Powals' (1996) cognitive engineering principles. To examine the underlying mechanism of user performance enhancement by following some of these usability heuristics, we compared us...
In this paper, we review current literature from both academia and industry to distill best practices for mobile user experience design. We find there is much work to be done to solidify best practices for this emerging conversation, but that several practices have congealed around the broad categories of procedures for designing mobile application...
Problem: Few frameworks exist for building content strategies around user-generated content. We present a framework for building content strategies that enable user participation in the development and delivery of content. Key concepts: For this framework to be successfully implemented, this implementation team needs a working knowledge of user-gen...
Content strategy is a discipline pulled in two opposite directions: toward strategic concerns like how organizations should manage all existing content, and toward practical concerns like how to effective publish content within a specific medium. In this analysis of existing literature, we draw on past literature reviews to present a meta-analysis...
We present the results from a usability pilot study to determine if students will perform better accessing and synthesizing course materials between laptops and mobile devices, and also to determine whether or not the students' satisfaction will be higher on mobile devices than laptops. From the results of the study, we highlight some potential gap...
In Huatong Sun's recent book, Cross-cultural technology design: Creating culture-sensitive technology for local users, the author presents a study of text messaging usage in both American and Chinese culture. Sun introduces the field to her "design philosophy and model of Culturally Localized User Experience" or "CLUE" (xiv-xv). Using the CLUE appr...
