Jack Cooke

• Texas A&M University – Commerce

This article discusses process management concepts that are essential to improvement initiatives such as strategic quality management, total quality management, Six Sigma, and lean manufacturing. One critical element to understand is 'process' because processes must be documented, and process owners must be identified before processes can be valida...

Mergers are intended to create more robust firms, but history shows such combinations routinely fall short of expectations, often due to inadequate employee identification with the new organization. While leadership is crucial to the implementation of any significant organizational change, follower perceptions of leadership generally determine post...