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Introduction
Current institution
Publications
Publications (20)
Impact Statement
This study makes a significant contribution to understanding digital payment adoption among small offline retailers in emerging markets, especially after India's 2016 demonetization. By using a dual-phase Qunt-Qual methodology, the research provides nuanced insights into both initial adoption and long-term usage of digital payments...
Purpose
In this era of rapid technological advancement, Artificial Intelligence (AI) has emerged as a crucial factor in reshaping organisational dynamics, notably in the realm of leadership. This systematic literature review (SLR) aims to investigate the emerging relationship between AI and leadership, focussing on defining AI-powered leadership, i...
Purpose:
This study aims to explore how transformational leaders enhance public service employees’ growth satisfaction in the job and mitigate job stress and burnout, incorporating follower interpersonal communication satisfaction with the leader (IPCSL) as a mediator.
Design/methodology/approach:
On the basis of the survey data collected from the...
Despite broad evidence in the past demonstrating the relationships between personality traits and organizational citizenship behavior, research on organizational citizenship behavior from the perspective of emotional contagion has not received deserving attention to date. Drawing on the trait theory and affective event theory as an overarching refe...
Drawing from the positive organizational change theory, this paper aims to explore how
Indian flexpatriates responded to the change brought by the pandemic of COVID-19 and what is the new normal according to them. Thematic analysis of nineteen in-depth interviews with flexpatriates from the IT industry revealed four explicit phases of change proces...
Religious tourism represents a significant market segment of the tourism
industry with dynamic growth of billions of dollars. However, natural
disasters in religious destinations can incur great loss to such a vibrant
industry. Therefore, it is of paramount importance to study the
behaviour patterns of religious tourists relating to revisit intenti...
The m-wallet apps market in India is an evolving industry. M-wallet app companies could use the consumer insights from this study to design suitable strategies to retain existing users and attract new customers. Earlier studies in m-wallet app adoption in India have been restricted to GPRS services only. This study is unique in extending use of the...
Purpose:
This research examines Indian service managers' perceptions on the impact of convergent technologies (CTs) on their work and resultant organisational performance. The research uses four dimensions - task productivity, task innovation, customer satisfaction, and management control - taken together, to investigate the perceived impact of CT...
Leader follower communication and trust are the key factors that contribute to the employees’ growth satisfaction in job in the hospitality industry. Given the relevance of transformational leadership in the hospitality industry, this study explored whether transformational leadership influenced follower growth satisfaction in job through follower...
The Growth Satisfaction in Job among hospitality employees: The role of transformational leadership, interpersonal communication satisfaction and trust
The Indian economy can be characterised as fast-growing, reflecting its young workforce, infrastructure and the development of the construction sector. The speed of adoption of emerging technologies by diverse industries has been observed as one of the key determinants of the Fourth Industrial Revolution (4IR) and the Future of Work (FoW) in the In...
Purpose: The purpose of this paper is to understand the impact of transformational leadership on Follower EI and examine the potential mediation role played by follower emotional intelligence in the relationship between transformational leadership and follower outcomes (i.e. growth satisfaction in the job & job stress).
Design: Data were obtained t...
The purpose of this paper is to examine the mediating role of followers' interpersonal communication satisfaction between transformational leadership and followers' outcome variable, namely, followers' trust in the leader. The study uses questionnaire based survey. Hierarchical multiple regression analysis is employed to test the research hypothesi...
The economic recession in 2008 followed by a period of slow economic recovery and continuous volatile economic environment has apparently affected every sphere of Indian economy. The impact is so real that India cannot but revamp the business strategies in order to stay afloat and vibrant. Consequently, any financial instability directly affects th...
Communication satisfaction with the leaders has been researched in the past to have great impact on job satisfaction and job performance of employees in the organisations. However, researchers indicate that techniques and methods to promote communication satisfaction in the organisations are hard to pin down. This study therefore offers to bring cl...
Social support of supervisors and colleagues is thought to enable people to cope better with the demanding work situations. More specifically, supportive, supervisory communication has been found to reduce uncertainty, promote discussion, build self-esteem, clarify role expectations and inculcate meaning in the job among employees. In an attempt to...
