J. Ignacio CriadoUniversidad Autónoma de Madrid | UAM · Departamento de Ciencia Política y Relaciones Internacionales Derecho
J. Ignacio Criado
Ph.D. Political Science and Public Administration
About
134
Publications
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Introduction
J. Ignacio Criado is a Senior Lecturer / Associate Professor at Department of Political Science and Int. Rel., and Director, Innovation, Technology and Public Management Lab, Research Group, Universidad Autónoma de Madrid (UAM). Also, he is a research fellow at Center for Technology in Government, State University of New York (SUNY at Albany). He is a member of the Open Government Forum of the Spanish Government (2018-) and an elected Board Member for the Digital Government Society (2020-).
Publications
Publications (134)
Purpose
The purpose of this paper is to introduce the special issue about generation of public value through smart technologies and strategies. The key argument is that smart technologies have the potential to foster co-creation of public services and the generation of public value in management processes, based on the collaborative, social and hor...
Social media adoption by public administrations is usually related to the promotion of transparency, participation and collaboration. However, less attention has been paid to the utilisation of social media for public service delivery. Hence, this paper explores what strategies of use local governments are employing to create content on social medi...
Artificial intelligence (AI) has become the focus of interest for governments throughout the world. The aim of this paper is to assess the public-policy cycle in the age of AI, regarding the actual and expected changes that this emerging technology will bring during the different moments of the policy-making process. The cornerstone of this investi...
La Carta Iberoamericana de Inteligencia Artificial en la Administración Pública es un documento oficial aprobado por el Centro Latinoamericano de Administración para el Desarrollo (CLAD) que tiene como objetivo principal promover un marco compartido de desarrollo de la Inteligencia Artificial desde y en las administraciones públicas del ámbito iber...
Public administrations have been using social media for more than a decade. During that time, social media has served public organizations as a mean to provide institutional information, reply to citizen demands, and even to manage emergency situations, among many other activities. However, we know little about whether these uses are really what th...
In this paper, we present an innovative teaching project aimed to experiment with the use of open government data in higher education. Differently to previous studies on the topic, our project follows a multidisciplinary approach by conducting and evaluating several learning activities in degree subjects from distinct fields –political science, eco...
Social media institutionalization entails the formalization of these digital platforms within the routines, rules and procedures of public organizations. The institutionalization of social media in government is an important process, as it may help to seize the disruptive affordances of these platforms and generate important benefits. However, ther...
The COVID-19 pandemic has changed the teaching-learning process at all different levels of education, as well as it has changed people's lives around the world. Introduction: We have carried out this research with students of Information and Security, a subject taught in two university degrees at Extremadura University. For that purpose, we have us...
Open Government (OG) is an increasingly used term in public administrations. Public sector managers seem to be interested in modernizing their public management models and find OG strategies a means to respond to increasing citizen demands for transparency, participation, and collaboration in public affairs. Specifically, the broad scope of this te...
Artificial Intelligence (AI) policies and strategies have been designed and adopted in the public sector during the last few years, with Chief Information Officers (CIOs) playing a key role. Using socio-cognitive and institutional approaches on Information Technologies (ITs) in (public) organizations, we consider that the assumptions, expectations,...
Este libro se adentra en mejorar el análisis y la acción en torno al Gobierno Abierto (GA), pero también la Colaboración Ciudadana y la Innovación Pública. El propósito del libro consiste en presentar principales avances en las administraciones públicas contemporáneas relacionadas con la apertura, la colaboración con la ciudadanía y la innovación e...
Social media have become a common organizational resource of governments and public administrations in different contexts. Previous authors have stated that social media institutionalization encompasses a process including stages from experimentation to complete command of the innovation. However, an understanding of barriers to social media instit...
Este capítulo aborda un análisis teórico-conceptual de la relación entre el concepto de Gobernanza y Gobierno Abierto, se presenta una re exión y valoración de ambos conceptos desde los imperativos de legitimidad y efec-tividad. Así mismo, se establecen algunas re exiones especí cas centradas en los gobiernos subnacionales, per lando algunas de las...
Durante las últimas décadas, el tema de Gobierno Abierto ha sido un eje central en la transformación de las administraciones públicas. "Gobierno Abierto" es un concepto paraguas que ha agrupado temas como participación ciudadana, transparencia gubernamental, gobierno digital, datos abiertos, rendición de cuentas, entre otros. Estos temas están sien...
Este trabajo plantea como caso de estudio el uso que las administraciones públicas españolas han hecho de las redes sociales y, en particular, de la plataforma Twitter, para interactuar con la ciudadanía como un mecanismo de gestión de crisis durante la pandemia del COVID19. El trabajo plantea las siguientes preguntas de investigación: ¿cuáles han...
Social media institutionalization in public administrations has been conceptualized as the final stage of the adoption process. However, an understanding of organizational models for social media institutionalization in public administration is lacking. This exploratory study of Dutch local governments contributes to the literature by identifying h...
El carácter disruptivo de las redes sociales ha puesto de manifiesto dentro de las Administraciones públicas la necesidad de cambio hacia estructuras más flexibles y abiertas. Este fue, entre otros, el argumento que llevó durante la década anterior a la puesta en marcha de procesos de agencialización en el sector público español. Por ello, cabría e...
Open data portals (ODP) in government are promoting new insights about differences in public sector organizations regarding
the interplay of technology and transparency of data. This paper
focuses on the growing reality of ODP deployment at the local level
of government, regarding the case of the largest cities in Spain.
We analyze structural facto...
Artificial Intelligence (AI) is a disruptive technology that has gained interest among scholars, politicians, public servants, and citizens. In the debates on its advantages and risks, issues related to gender have arisen. In some cases, AI approaches depict a tool to promote gender equality, and in others, a contribution to perpetuating discrimina...
Purpose
This paper aims to study the results of open innovation initiatives in Spain under the lockdown during the first stages of the COVID-19 crisis. Based on the most recent literature on open innovation in the public sector, this paper explores the following research questions, namely, what are the key features of collaborative governance proce...
Los algoritmos y la Inteligencia Artificial (IA) en el sector público se están adoptando en diferentes contextos. Conceptualmente, todavía no están claras las implicaciones de la IA y los algoritmos en las administraciones públicas. Sin embargo, diferentes organizaciones internacionales han definido una serie de principios éticos y cuestiones legal...
This article presents a study about artificial intelligence (AI) policy based on the perceptions, expectations, and challenges/opportunities given by chief information officers (CIOs). In general, publications about AI in the public sector relies on experiences, cases, ideas, and results from the private sector. Our study stands out from the need o...
Open government has become a research trend among e-government scholars around the world. However, most research in this field has focused on national policies and the implementation thereof. Typically, this is related to Open Government (OG) ecosystems, data, policies and models, yet very little attention has been paid to the most basic level: the...
The governance of public sector organizations has been challenged by the growing adoption and use of Artificial Intelligence (AI) systems and algorithms. Algorithmic transparency, conceptualized here using the dimensions of accessibility and explainability, fosters the appraisal of algorithms’ footprint in decisions of public agencies, and should i...
The introduction of public innovation labs (i-labs
or living labs) came together with the emergence
of an open/smart governance paradigm in public
management. Different authors foresaw the first
steps of a public governance paradigm based on
networks and the growing involvement of the
society and different societal actors in public
affairs and publ...
Social media assemble multiple users' interactions across singular events. Authorities need to navigate this diversity to effectively communicate and promote collaborative strategies. During emergency situations, discerning “who is there” is even more important for authorities, as this tracing process can save lives reaching the appropriate targets...
During the COVID-19 crisis, governments around the world have been organizing activities to foster citizens' participation during the lockdown. In Germany and Estonia, for example, their governments launched civic hackathons during March 2020 to find new solutions to the challenges associated with the COVID-19 crisis. This article is intended to pr...
Open government is expected to promote important changes related to transparency, participation, and collaboration in the public sector. This article analyzes the open government policy-making process in Madrid. In order to explain the adoption process of open government as a public policy, this study uses the “multiple streams framework,” original...
Institutionalization of social media technologies in governments and public administrations is taking place worldwide. This process implies that after an initial phase of experimentation, social media is gradually formalized within the organizational structures as a response to the disruptive nature of these digital platforms. In this paper we focu...
This article studies innovation (living) labs (or i-labs), an emergent trend in public management oriented to transform public sector organizations. To do so, this article reviews the most recent literature in public innovation and i-labs. The objective is comparatively analyse the functioning of public innovation labs through two case studies in S...
Informal virtual learning is becoming an important part of public servants’
education, given its highly flexible and adaptable nature. These features are
critical for the flourishing of the future public sector, which is currently facing
disruptive transformations – many of them linked to digitalization, social media
utilization, or open innovation...
Artificial intelligence (AI) is the latest trend being implemented in the public sector. Recent advances in this field and the AI explosion in the private sector have served to promote a revolution for government, public service management, accountability, and public value. Incipient research to understand, conceptualize and express challenges and...
Social media are becoming an indispensable communication and collaboration tool for citizens and public administrations during emergencies. Despite the good wealth of those studies, few scholars have had the opportunity to analyze extreme events on social media thorough all their different phases, from pre- to post-occurrence. Additionally, researc...
Social media is being used by a large part of local administrations. As a highly disruptive adopted innovation, it is important to understand the process of institutionalization through empirical variables. This paper studies the Dutch case to analyze to what extent social media technologies have being institutionalized within major city councils i...
Open Government (OG) is a term increasingly used in public administrations. The public managers seem to be interested in modernizing their models of public management and they find in the idea of OG strategies to respond to citizen demands. However, there seems to be a dispersion of what public managers understand as OG. This work is a comparative...
El presente artículo se aproxima a la educación en Gobierno Abierto (GA) desde la perspectiva de los planes de acción de la Alianza para el Gobierno Abierto (AGA), tomando como caso de referencia España y varios proyectos implementados bajo la etiqueta #EduGobAbierto (Educación en Gobierno Abierto). Durante los últimos años, diversos estudios han m...
Este estudio propone explorar cómo utilizan las administraciones públicas las redes sociales digitales (RSD) desde la perspectiva del análisis de las comunidades de actores que interactúan con ellas y el sentimiento presente en los contenidos generados por aquéllas. Las RSD son una de las innovaciones más extendidas en las administraciones
públicas...
According to the contributions of several authors, the Open Government (OG) concept is maturing and moving toward its consolidation as a new field of multidisciplinary knowledge with its own dynamics. However, little is known about how it is developing that path, if it is really generating its own characteristics and what is its scope in terms of t...
Este artículo acerca el mundo de las redes sociales digitales (RSD) al espacio de la discapacidad. En particular, se pretende conocer las implicaciones que están teniendo estas nuevas herramientas tecnológicas (RSD) para las personas que tienen una discapacidad y los colectivos que operan a su alrededor (organiza- ciones públicas, asociaciones, org...
La rápida difusión de las redes sociales en las administraciones públicas requiere un análisis desde la información y comunicación institucional. Uno de los aspectos detectados recientemente es el tono con el que emiten sus mensajes las organizaciones públicas, a través del cual pueden fomentar la colaboración y participación ciudadana. Este trabaj...
Open Government (OG) has become a research trend among scholars and officials in the world. However, most of the research is focused on national or countries policies and implementations, related to OG, very few attention has been made to the basic level of municipalities. We surveyed 67 cases of Mexican public officials working on open government...
This work studies social media adoption strategies in local governments based on the understanding of their digital communities in Twitter. Digital communities in Twitter are shaped by a wide range of actors that public sector organizations need to connect, inform, interact, or engage. Here, two Spanish city councils have been identified as success...
Open government is definitely not a new concept. For almost a decade, countries around the world have been implementing open government initiatives as a way to increase transparency, improved accountability, fight corruption, or foster economic development. However, there is still no consensus about the constitutive dimensions of open government an...
Open government is a worldwide trend. Many countries started implementation process a few years ago in different topics such as: information access, transparency, accountability and open data. However, this process has different outcomes and meanings related to the Open Government concept. The purpose of this panel is to discuss the use of the feas...
This paper analyzes the interactions that public employees perform in social media communities, providing empirical evidence on the dynamics of internal collaboration. In general terms, this study responds to a rising interest in the study of social media communities as tools for co-production and innovation. In doing so, this paper asks the follow...
Public sector organizations have started to use digital social media as a management tool to improve the level of communication with the citizenry. Social media technologies have offered the opportunity for public administrations to receive, process, and use data and information from the political and social realms, and from their own public employ...
At this point, the role of the concept Open Government (OG) has been key promoting transparency, participation and collaboration in public administration worldwide. This article presents research about the open government (OG) phenomena in Spanish municipalities over 50,000 inhabitants (146 municipalities), using a questionnaire. Particularly, the...
Open Government (OG) is pushing towards an important change in terms of how we currently understand public management. Recently, OG has attracted the attention of multiple actors from within the governmental sphere and beyond. However, little is known about how this new paradigm is evolving. For the development of this investigation, we surveyed al...
This paper analyses the internal dimension of digital social networks within the public sector to provide empirical evidence about the interactions of employees in digital innovation communities and the dynamics of open and collaborative innovation. Digital communities of innovation have become the space for public sector employees to be creative,...
Los laboratorios de innovación (innovation labs o living labs) son espacios
diseñados para promover la transformación de la gestión pública. Este
artículo se acerca a los laboratorios de innovación pública mediante un
estudio de caso: NovaGob Lab, Laboratorio de Gobierno para la Innovación
Púbica, el primero de este tipo creado en España. Así,...
Purpose
The diffusion of social media among public administrations has significantly grown in the last years. This phenomenon has created a field of research that seeks to understand the adoption and impact of social media in the public sector. The purpose of this paper is to identify the factors that make social media successful in Spanish local g...
Este libro pone de manifiesto que la intersección entre las TIC’s y las administraciones públicas (lo que hemos llamado e-Gobierno) no es algo nuevo, sino que ha venido despertando interés entre expertos, académicos y profesionales del sector público desde hace décadas. Las dos etapas más recientes se subrayan como coyunturas críticas
para introduc...
El concepto Gobierno Abierto se halla en proceso de maduración, colaborando en la consolidación
de un nuevo paradigma en la gestión pública. Esto ha generado una atención cada vez mayor por parte de políticos, académicos y directivos/empleados públicos.
Sin embargo, más allá de la retórica a veces un poco ampulosa, poco se sabe acerca de cómo se es...
El concepto Gobierno Abierto se halla en proceso de maduración, colaborando en la consolidación
de un nuevo paradigma en la gestión pública. Esto ha generado una atención cada vez mayor por parte de políticos, académicos y directivos/empleados públicos.
Sin embargo, más allá de la retórica a veces un poco ampulosa, poco se sabe acerca de cómo se es...
El concepto Gobierno Abierto se halla en proceso de maduración, colaborando en la consolidación
de un nuevo paradigma en la gestión pública. Esto ha generado una atención cada vez mayor por parte de políticos, académicos y directivos/empleados públicos.
Sin embargo, más allá de la retórica a veces un poco ampulosa, poco se sabe acerca de cómo se es...
El concepto Gobierno Abierto se halla en proceso de maduración, colaborando en la consolidación
de un nuevo paradigma en la gestión pública. Esto ha generado una atención cada vez mayor por parte de políticos, académicos y directivos/empleados públicos.
Sin embargo, más allá de la retórica a veces un poco ampulosa, poco se sabe acerca de cómo se es...
El concepto Gobierno Abierto se halla en proceso de maduración, colaborando en la consolidación
de un nuevo paradigma en la gestión pública. Esto ha generado una atención cada vez mayor por parte de políticos, académicos y directivos/empleados públicos.
Sin embargo, más allá de la retórica a veces un poco ampulosa, poco se sabe acerca de cómo se es...
La gestión de las administraciones públicas se encuentra en proceso de transformación, tal y como otras dimensiones de la política, dentro de un entorno en que se están produciendo importantes cambios en la base tecnológica de nuestras sociedades. Este artículo ofrece una aproximación teórica, así como evidencia empírica acerca de los cambios recie...
This chapter reflects on the potential of wiki tools to build a collaborative administration. As noted by Chun et al (2010) & Mergel (2011), wikis, software tools whose content can be created, edited, and discussed collaboratively, have matured enough to have a real chance on replacing current knowledge management systems, also allowing new develop...
The possibilities to connect public management researchers and practitioners for improved outcomes have been fostered in a context of social media technologies. The diffusion of social media among public administrations as tools to promote their relationship with society has grown in an unstoppable way over the last decade and a half (Criado et al....
Diferentes proyectos de interoperabilidad se han desarrollado durante los últimos años en todo el mundo. La interoperabilidad en la Administración electrónica es un facilitador clave para compartir información y conocimiento, y resulta también necesaria para cumplir algunas de las promesas derivadas del uso de las Tecnologías de las Información y l...
La administraciones públicas se encuentran sometidas desde hace décadas
a presiones intensas orientadas a mejorar su rendimiento, atender mejor
las necesidades de la ciudadanía y crear valor público en entornos cada vez
más digitales. En el presente libro se realiza una aproximación a nuevas tendencias
en la gestión pública, considerando algunos de...
In August 2015, we launched a call for proposals for research on OGP, with six mini-grants for the taking for
ideas with the potential to inform the work of the Open Government Partnership. The rules were simple: the
proposed research needed to shed light on cross-thematic or cross-country trends within OGP, explore
correlations between progress on...
This study aims to answer several research questions regarding the development of Web 2.0 tools in public administration: What are the main strategies designed to promote social networks? What is the level of development in the process to deploy social networks? What is the role of institutions in the dynamics of technological diffusion associated...
Este estudio pretende responder a varias preguntas de investigación en relación con el desarrollo de las herramientas Web 2.0 en la administración pública: ¿Cuáles son las principales
estrategias planteadas para el fomento de las redes sociales? ¿Cuál es el nivel de desarrollo en el proceso de implementación de las redes sociales? ¿Cuál es el papel...
Las redes sociales digitales han comenzado a ser herramientas de uso frecuente en las administraciones
públicas españolas en los últimos años. Existen elevadas expectativas por parte de los ayuntamientos de
que estas tecnologías sociales puedan ayudarlos a mejorar su relación con la ciudadanía. Sin embargo,
apenas existen estudios en España que exp...
RESUMEN La difusión entre las administraciones públicas de las redes sociales digitales como herramientas para potenciar su relación con la sociedad se ha producido de manera imparable en la última década y media. Este artículo, a partir del enfoque del Enacting Electronic Government Success (EEGS), propone un modelo de análisis que sirva para enma...
This chapter analyses the dynamics of adoption of social media in Spanish local governments with over 50,000 inhabitants. Specifically, the study seeks to respond to the following questions: (1) What are the key factors that explain the use of social media in public administrations? (2) What is the perception of those who manage social media regard...
Recientes estudios muestran cómo las redes sociales digitales han experimentado un acelerado proceso de difusión en las administraciones públicas durante los últimos años. Principalmente, las instituciones públicas han adoptado estas tecnologías para mejorar la comunicación con los ciudadanos. Pero, además, confían en que las especiales característ...
This chapter analyzes the demand side of electronic government (e-government) in Spain. This chapter profiles the features of the users of e-government in Spain and the variables explaining their use of e-government services. In particular, this chapter tackles with the following questions: (1) Which factors predict the use of Internet by citizens?...
En el INAP se constituyó en junio de 2012 un grupo de investigación formado por un equipo multidisciplinar de expertos universitarios, denominado Grupo de Investigación en Administración Pública 2032 (GIAP 2032)
Sus objetivos eran reflexionar sobre unos nuevos fundamentos para la Administración Pública, preguntarse como debe ser la Administración P...
La copia completa del libro está en otro archivo. Full text in other file
This article discusses the implications of electronic government reforms on public policy and management, provides recent data about Latin America, and includes a brief introduction to each of the articles in this special issue. The document inquires into the importance of knowledge about electronic government for public administrations, considerin...
The chapter investigates the employment of digital social media by Spanish regional administrations: its presence, the factors that determine that presence, as well as the self-perception of those responsible for its management. This study raises the following questions: What are the key factors that explain the use of social media in public admini...
This article discusses the implications of electronic government reforms on public policy and management, provides recent data about Latin America, and includes a brief introduction to each of the articles in this special issue. The document inquires into the importance of knowledge about electronic government for public administrations, considerin...
This article discusses the implications of electronic government reforms on public policy and management, provides recent data about Latin America, and includes a brief introduction to each of the articles in this special issue. The document inquires into the importance of knowledge about electronic government for public administrations, considerin...
This article discusses the implications of electronic government reforms on public policy and management, provides recent data about Latin America, and includes a brief introduction to each of the articles in this special issue. The document inquires into the importance of knowledge about electronic government for public administrations, considerin...
Las administraciones públicas españolas y latinoamericanas han sufrido profundas
transformaciones durante las últimas dos décadas. Entre las dimensiones de innovación
administrativa más recientes se encuentra la incorporación de herramientas de la nueva
gestión pública, así como ideas de la gobernanza en red. Por ello, las redes sociales
atraen cad...
1. Introducción Esta ponencia aborda algunos de los aspectos más importantes relacionados con las redes sociales digitales en las administraciones públicas, con el fin de arrojar luz sobre una realidad que se encuentra todavía en proceso de construcción dentro del sector público iberoamericano. De hecho, este tema ha merecido numerosos comentarios...
Are the Latin American countries building their national e-Government policies with a regional perspective? The hypothesis of this paper is that international organizations are shaping, at least in some extent, the ideas, priorities, and initiatives implemented by the governments of this emergent region. Institutional theory suggests that policy tr...
This chapter inquires into the role of social media in electoral campaigning. Although parties and leaders agree on its importance and are very interested in promoting their presence and activity on the Internet by using tools like Twitter, it is still unclear whether or not they have coherent strategies to adopt the principles of the so–called Web...
This article investigates the interoperability of eGovernment policy in the European Union (EU). Are the EU institutions building up regional integration through the interoperability of eGovernment policy? To address this issue, the article analyzes the evolution of interoperability policy making from its inception in 1995 to date. It also outlines...
This chapter discusses the development of e-Government in Central American countries. The study presents an analysis of the role that e-Government has played during the last decade (2000-2010) in order to promote transparency, accountability, and anti-corruption measures. It starts with a definition of the principal concepts of the study and the e-...
Deliberative democracy and the information and communication technologies play a central role in the debate about the deepening of our democratic practices. On the one hand, the proposal of Jürgen Habermas and those who share their perspectives are committed to a revitalization of the public space. It is the center of their political model. On the...
This work is the result of the consultation, carried out by the authors in 2010, as a result of the exploratory field work that was conducted in order to shape the so-called Iberoamerican Interoperability Framework (Marco Iberoamericano de Interoperabilidad – MII), promoted by the Latin American Centre of Administration for Development (Centro Lati...
This paper describes the governmental promotion of the eID card and uses by the Spanish citizens since its inception. Here, we pinpoint the paradox regarding to the high diffusion, but limited use of the eID card in Spain, above all, to complete electronic transactions with public sector agencies. In addition, we offer some exploratory conclusions...
This paper aims to contribute to the discussion of the adoption of Government 2.0 innovation among government agencies through review of literature in institutional theory and social network perspective. Two arguments are proposed in this paper. First, the characteristics of innovation, innovators and network structure mediate the effect of institu...
En diferentes contextos políticos se están desarrollando actuaciones coordinadas en materia administrativa tecnológica por diferentes países, tal y como se ha formulado en el ámbito latinoamericano a través de la Carta Latinoamericana de Gobierno Electrónico o el Libro Blanco de Interoperabilidad de Gobierno Electrónico para América Latina y el Car...
Es cada vez una realidad mayor que los avances en gobierno electrónico (gobierno-e) vienen de la mano de la interoperabilidad. En este campo, muchos países han desarrollado sus marcos de interoperabilidad; existen "libros blancos" producidos por expertos regionales; la industria de tecnología ayuda a varios gobiernos a avanzar; hay algunos incipien...
More and more, it is widely recognized that, nowadays, e-government progress are related to interoperability projects. In this field, many countries have developed their interoperability frameworks; there are several "white books" by regional experts; the technology industry helps several governments keep improving and innovating; there are some in...
