Ivo Benke

Karlsruhe Institute of Technology | KIT · Institute of Information Systems and Marketing

Video-meetings essentially determine remote work life. However, video-meetings experience challenges originating from human emotions. Therefore, emotional competence, the ability to perceive, understand, and regulate emotions, is of the highest relevance. With limited transfer capacity of emotional information and various communication challenges,...

Emotion-aware chatbots that can sense human emotions are becoming increasingly prevalent. However, the exposition of emotions by emotion-aware chatbots undermines human autonomy and users' trust. One way to ensure autonomy is through the provision of control. Offering too much control, in turn, may increase users’ cognitive effort. To investigate t...

Collaboration technologies (CT) are integral for today's workplaces and the use of CT impacts human brain and behavior. The consequences on cognition and affect of CT users have been empirically investigated since the 1970s. However, the research landscape is scattered and a comprehensive overview is missing. Consequently, we systematically analyze...

Technological innovations raise axiological questions such as what is right or wrong, good and bad, and so on (i.e., ethical considerations). These considerations have particular importance in design science research (DSR) projects since the developed artifacts often actively intervene into human affairs and, thus, cannot be free from value. To acc...

Chatbots have attracted tremendous interest in recent years and are increasingly employed in form of enterprise chatbots (ECBs) (i.e., chatbots used in the explicit context of enterprise systems). Although ECBs substantially differ in their design requirements from, for example, more common and widely deployed customer service chatbots, only few st...

Fueled by the pervasion of tools like Slack or Microsoft Teams, the usage of text-based communication in distributed teams has grown massively in organizations. This brings distributed teams many advantages, however, a critical shortcoming in these setups is the decreased ability of perceiving, understanding and regulating emotions. This is problem...

Chatbots have attracted tremendous interest in recent years and are increasingly employed in form of enterprise chatbots (ECBs) (i.e., chatbots used in the explicit context of enterprise systems). Although ECBs substantially differ in their design requirements from, for example, more common and widely deployed customer service chatbots, only few st...

Virtual team communication has gained immense importance in recent years due to new work evolution and innovative IT-based communication tools. However, virtual teams face emotional obstacles within team communication. Affective chatbots can sense and understand human af-fective signals and leverage them to support the virtual team by increasing it...

Non-profit sport organizations fulfill an important role in society but face various problems regarding the attraction, retention and management of members and volunteers. Digitalization in the form of platform-based software ecosystems is a promising alternative to costly tailor-made or inflexible standard-software. Such ecosystems for sport organ...

Zusammenfassung Digitale Zusammenarbeit ist in der heutigen Zeit allgegenwärtig und eröffnet große Chancen und Potentiale. Digitale Kollaborationswerkzeuge und soziale Medien, die diese Zusammenarbeit ermöglichen, sind somit zu ständigen Begleitern des Menschen geworden. Die Diversität von Aufgaben und Situationen, in denen sie verwendet werden, so...

Information technology is rapidly changing the way how people collaborate in enterprises. Chatbots integrated into enterprise collaboration systems can strengthen collaboration culture and help reduce work overload. In light of a growing usage of chatbots in enterprise collaboration systems, we examine the influence of anthropomorphic and functiona...

Like all research projects, researchers should carefully plan and manage design projects to ensure valid and meaningful research outcomes. In this paper, we present the Design Canvas concept implemented in the MyDesignProcess. com platform. The Design Canvas captures the most important dimensions of a design project and displays them at a glance. I...