Ivan Russo

Ivan Russo
University of Verona | UNIVR · Department of Business Administration

Ph.D.
Full Professor of Logistics & Supply Chain Management.

About

101
Publications
69,636
Reads
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1,446
Citations
Citations since 2016
52 Research Items
1202 Citations
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Introduction
My research focuses on logistics & supply chain, closed loop supply chain and circular economy, logistics service quality, marketing & logistics, customer loyalty. I am also specialized in Qualitative Comparative Analysis (QCA) and qualitative research as a complexity-inform informed methods for evaluating supply chain and marketing. complexity.
Additional affiliations
November 2014 - present
University of Verona
Position
  • Professor (Associate)
November 2014 - present
University of Verona
Position
  • Associate Professor of international logistics, supply chain management and marketing
Description
  • The courses taught have been at the undergraduate level (Università degli Studi di Verona): Customer Service & Supply Chain Management, International Logistics & Marketing, Marketing.
March 2006 - October 2014
University of Verona
Position
  • Research Assistant
Description
  • The courses taught have been at the undergraduate level (Università degli Studi di Verona): Customer Service & Supply Chain Management, International Business Logistics & Marketing, Marketing.

Publications

Publications (101)
Research Proposal
Full-text available
Advances in research methodologies are important for the field of logistics and supply chain management (LSCM). These advances not only improve how we as researchers conduct rigorous research, but also also allow us to ask novel and practically relevant questions. These two – advances in methods and advances in the questions we can ask - are connec...
Article
Venice being an iconic example, several popular locations are de-populating as residents are driven out by tourism. We address the complexity of residents' decision to stay by adopting the Complexity Theory. The study runs a fuzzy-set Qualitative Comparative Analysis to understand the impact of perceived tourism benefits (economic, environmental, a...
Article
Full-text available
Purpose Given increasing customer expectations and disturbances to product returns management, capabilities such as supply chain resilience (SCR) can complement service recovery strategies in retail supply chains. This study utilizes procedural justice theory (PJT) to conceptualize service recovery resilience as a capability that allows firms to me...
Article
Research points to sustainable supply chain management as a core strategic goal for most global firms. However, managers continue to struggle with implementing successful sustainability initiatives both internally and throughout their globally dispersed supply chains. Using grounded theory, our findings uncover a potential explanation for how firms...
Article
Design- This study employs a literature review to examine the use of Fuzzy Set Qualitative Comparative Analysis (fsQCA) in business-to-business (B2B) marketing research. Purpose- The current manuscript builds on recent efforts occurring within B2B marketing research to advance methodological developments. As phenomena within B2B relationships have...
Book
Full-text available
Le bozze di questo libro erano a uno stato avanzato all'inizio del 2020: se avessimo finalizzato l'opera in quel momento avremmo avuto probabilmente un contenuto non rappresentativo di quanto sarebbe accaduto da lì a poco nel mondo per quanto concerne la gestione della logistica e della supply chain. L'emergenza pandemica ha posto al centro dell'at...
Article
Innovation is now more critical for logistics than ever as the industry faces rapidly developing challenges with omnichannel distribution and the coronavirus pandemic. Extant studies of the drivers of logistics innovation have focused on firm-level attributes, largely neglecting micro-level attributes associated with individual logistics profession...
Article
Driven by pressures from multiple stakeholders, supply chain transparency (SCT) has emerged as a phenomenon of increased interest. To address concerns about practices and processes at point of origin locations for raw materials in global supply chains, blockchain technology (BCT) has the potential to enhance SCT. Supply chain research has started t...
Article
Full-text available
Purpose While remanufactured products represent an increasingly researched phenomenon in the literature, not much is known about consumers' understanding and acceptance of such products. This study explores this issue in the context of the theory of perceived risk (TPR), investigating return policy leniency and distribution channel choice as potent...
Article
Full-text available
Purpose Circular economy (CE) initiatives are taking hold across both developed and developing nations. Central to these initiatives is the reconfiguration of core supply chain management (SCM) processes that underlie current production and consumption patterns. This conceptual article provides a detailed discussion of how supply chain processes ca...
Article
Full-text available
Reverse supply chain (RSC) operations have emerged as a critical component of overall supply chain management in manufacturing industries. Yet relatively little is known about how companies define their approach to managing outsourced RSC operations and how outcomes vary across different approaches. This paper responds to numerous calls in the lite...
Article
Food waste management remains a significant economic and sustainability problem and is being actively addressed by scholars, governments, and organizations around the world. Bioplastics, which are biodegradable plastics derived from food waste, are a recent innovation that might contribute to managing this waste in a more sustainable manner. Unfort...
Article
Purpose This study aims to investigate the logistics service quality (LSQ) from a supply chain quality perspective. The purpose is twofold: (1) to investigate how business customers perceive the LSQ dimensions in business-to-business (B2B) relationships, with a particular focus on the role of logistics service providers and (2) to analyse the manne...
Article
Purpose Scholars have recently begun to empirically evaluate the triple-A supply chain, which emphasizes concurrent capabilities in agility, adaptability and alignment across the supply chain to develop sustainable competitive advantage. Complexity theory suggests however that other combinations of triple-A capabilities may be equally effective, es...
Article
Full-text available
As citizens, organizations, and governments across the globe increase their interest in environmentally and socially sustainable means of production and consumption, the idea of a Circular Economy (CE) has been at the forefront of recent discussions held at organizational, national and international levels. This article briefly presents the CE conc...
Article
This study focuses on the application of the concept of circular economy, with the creation of added-value marketable products and energy from organic waste while minimizing environmental impacts. Within this purpose, an urban biorefinery technology chain has been developed at pilot scale in the territorial context of the Treviso municipality (nort...
Article
Full-text available
The Purpose: the paper aims to study the impact of different repair process strategies on a retailer's product returns management operations by focusing on a make-or-buy analysis for an outsourcing-insourcing decision-making process. Methodology: An action-based research study on a single case study of an Italian small-sized retailer operating in...
Article
Full-text available
Purpose of the paper: The paper aims to study the impact of different repair process strategies on a retailer’s product returns management operations by focusing on a make-or-buy analysis for an outsourcing-insourcing decision-making process.Methodology: An action-based research study on a single case study of an Italian small-sized retailer operat...
Article
Full-text available
Bioplastics represent an innovation for replacing materials obtained from fossil fuels and could provide significant benefits to the environment. A new generation of bioplastic from urban waste is now technically feasible. This paper is among the first to assume the perspective of the consumers rather than the manufacturers in addressing what could...
Technical Report
Full-text available
Biodegradable waste, or bio-waste, from urban areas is being used to produce a bio-based material to replace plastic-this is relevant to the sustainable development of a circular economy (CE), which requires the innovative use of waste materials. Understanding public attitudes to such materials, and the drivers influencing their uptake, is key to t...
Article
Full-text available
This research note provides technical aspects of qualitative comparative analysis (QCA) for scholars seek- ing to better understanding the potentiality of the method. The note answers a few frequently asked questions about contrarian case analysis and data calibration and show how to implement these two rel- evant steps technically and appropriatel...
Article
Full-text available
Increasing efforts are made to convert waste into new materials for replacing “traditional” ones. In particular urban bio-waste represents a primary source of concern for both government and society. A new type of polyhydroxyalkanoates (PHA) have been very recently developed to convert food waste into a biodegradable multifunctional raw material to...
Article
Full-text available
Although supply chain scholars have acknowledged the fundamental disruptive changes experienced by today’s supply chains and the ensuing novelty of the research problems worthy of investigation, they have primarily relied on a limited number of theories to help explain the phenomena of interest. The current study employs a systematic literature rev...
Chapter
Full-text available
Food waste is believed to be the primary source of biowaste. A recent European Commission project named Fusions estimated the amount of food waste produced along the value chain in the EU-28 countries to be around 87.6 million tonnes. Current treatments constitute a number of valuable disposition strategies, ranging from incineration, composting, a...
Article
Full-text available
This study introduces Qualitative Comparative Analysis (QCA) to the field of supply chain management and provides a detailed roadmap that supply chain researchers can utilize when applying this methodology. Design/Methodology: Data collection focused on the evaluation of product returns management practices as perceived by business customers who o...
Conference Paper
Full-text available
Since its introduction as a purchasing options, e-commerce has become a well-established retail channel across different industries. Environmental sustainability, on its part, is also an important strategic issue companies cannot avoid to deal with and to properly manage. To date, research is mixed about the impact of e-commerce on the environment,...
Conference Paper
Full-text available
The importance of return policy in gaining competitive advantage is particularly important, as it represents to consumers an important indicator of the level of service of a firm and a key signal that might help them to reduce the perceived risk when deciding to buy a product. This has gained more and more importance with the advent of the online c...
Chapter
Customer loyalty is even more important in the e-commerce since the costs of serving customers decrease as long as the customers’ number increases. Convenience, variety seeking, trust, security, social interaction, returns policy are helpful elements to predict e-satisfaction, and this latter, constitutes the primary cause of e-loyalty. The aim of...
Article
Full-text available
On the basis of an exploratory multiple-case qualitative longitudinal study in the fashion industry, this article describes how digital technologies enabled choices among different types of supply chain governance. In doing so, this study responds to calls for governance-oriented longitudinal explorations and suggests an alternative path of governa...
Book
Full-text available
Many business-to-business (B2B) managers think that customers act rationally and base decisions mostly on price, customer loyalty isn't considered. Companies outsource various activities, which enable them to improve efficiency, reduce costs, focus more on core competencies and improve their innovation capabilities. Supply Chain Management synchron...
Book
Full-text available
This volume presents a multidisciplinary overview of the factors of integration between the two shores of the Adriatic sea. The research promoted by the "Coordinamento Adriatico" is dedicated to a range of problems chronologically anchored to modernity and contemporaneity. The study focuses on the situation of the upper Adriatic with particular att...
Article
Full-text available
Purpose This study investigated Business-to-Business (B2B) repeated purchase intent and its relationships with customer value and customer satisfaction. Additionally, it explored the link between willingness to purchase again, switching costs and product returns management. Modern customers are more likely to switch suppliers; however, previous res...
Article
Full-text available
Purpose – This paper aims to investigate the role of qualified professionals acting as facilitators. These intermediaries can help to reduce information asymmetry between the manufacturer and the customer and to transfer knowledge to evaluate the quality of a product or service before use by the customer. Design/methodology/approach – This study ut...
Chapter
Demand and Supply Integration (DSI) refers to the ability of an organization to effectively coordinate the demand functions with the supply functions in order to co-create maximum value with key customers and the firm itself. Researchers suggest that effective DSI requires the right organizational mindset, knowledge, motivation, and incentive struc...
Chapter
Many entrepreneurs or business owners focus on discussions about the lowest price or the quantity of an order without considering that there are often greater and more valuable aspects of the relationship with the supplier. In a changing business world, there is more to the relationship with the supplier than the amount of an order, particularly wh...
Article
In this research, we seek to understand how pervasive use of ICT based platform such as electronic marketplaces influences the evolution of novel inter-organizational relationship. We focus on selling and distribution processes in fashion industry analysing the emerging phenomena from the perspective of the services provider. We chose two Internet...
Chapter
Inter-organizational relationships have received significant attention in the marketing channels literature (Anderson and Weitz, 1992; Mohr and Spekman, 1994; Morgan and Hunt, 1994). More recently, the supply chain literature has emphasized the importance of cooperative inter-firm relationships for achieving competitive advantage (Mentzer et al., 2...
Chapter
Full-text available
Demand and Supply Integration (DSI) refers to the ability of an organization to effectively coordinate the demand functions with the supply functions in order to co-create maximum value with key customers and the firm itself. Researchers suggest that effective DSI requires the right organizational mindset, knowledge, motivation, and incentive struc...
Article
Full-text available
The purpose of this study was to explore the servitization approach in order to understand the development of this trend among small Italian companies. In doing so, this study adopted a qualitative method and data were collected via in-depth interviews with managers of firms belonging to the footwear industry – an important sector for the Italian e...
Conference Paper
Full-text available
The business-to-business competitive environment is dramatically changing, and firms need to learn how to keep up. Manufacturers must attempt to deliver incremental value to enhance business relationships and to do this they have to satisfy customers' present needs and anticipate future and latent needs. Moreover, the shifts from transaction to rel...
Conference Paper
Full-text available
With the globalization of the entire economy the need for improved logistics and supply chain management processes has become inevitable. The success of any supply management program is also largely dependent upon the ability to access, organize, and analyze data. A new supply chain management ecosystem is needed which would focus on the building o...
Chapter
Many entrepreneurs or business owners focus on discussions about the lowest price or the quantity of an order without considering that there are often greater and more valuable aspects of the relationship with the supplier. In a changing business world, there is more to the relationship with the supplier than the amount of an order, particularly wh...
Article
Full-text available
This study aims to study the effect of the after-sales service experience and its quality on overall customer satisfaction and word-of-mouth (WOM) within the automotive industry. Based on the additional marketing mix elements required for service marketing (people, process and physical evidence, respectively), we investigated the effects of after-s...
Article
Full-text available
This study aims to study the effect of the after-sales service experience and its quality on overall customer satisfaction and word-of-mouth (WOM) within the automotive industry. Based on the additional marketing mix elements required for service marketing (people, process and physical evidence, respectively), we investigated the effects of after-s...
Conference Paper
Full-text available
Logistics management is a key determinant of customer satisfaction across the supply chain, and the role of third-party logistics service providers is especially crucial. Despite a fairly rich research tradition dedicated to service quality and customer satisfaction in logistics, much of the focus has remained on service quality in buyer–supplier r...
Conference Paper
This study aims to study the effect of after sales service experience and its quality on overall satisfaction and word of mouth (WOM) for the automotive service providers in Italy. Based on the additional marketing mix elements required for services marketing (respectively people, process and physical evidence), we investigated the effects of after...
Conference Paper
The research provides a better understanding of business relationships between suppliers and industrial buyers. Based on previous research models, we particularly explored the value drivers that interviewed health professionals, as buyers, perceive as relevant in the hearing aids distribution industry. Respondents identified new key-drivers in the...
Data
Full-text available
Managing the flow of product returns is increasingly recognized as a strategically important activity that spans different functions within and across firms, especially in terms of marketing and operations. We focus specifically on managing returns in the shoes industry. In order to explore the phenomenon of returns management, a qualitative resear...
Article
Full-text available
The research has its main objective the exploration of how the businessmodels of Small Medium Italian companies (Smes), in some contexts,adapt or react to macro and micro environment that could potentiallybe problematic. Those may cause changes of business contextand be instrumental in defining new paths of development of the business,with strategi...
Conference Paper
Full-text available
The strategic importance of managing return goods is gaining attention in the academic literature. Poorly managed processes can impact a company’s brand reputation, sustainability i mpact and profitability. Returns represent a business conundrum: on the marketing side, returns policies are part of the sales assurance process — promising liberal ret...
Conference Paper
Full-text available
ver the past few decades, international fragmentation of production and offshore outsourcing have remarkably altered the organization of Western supply chains. Particularly in low-tech, manufacturing sectors, the fast spread of global production network has forced managers to reconsider the configuration of their supply chains, including the alignm...
Conference Paper
Full-text available
Inter-organizational relationships have received significant attention in the marketing channels literature (Anderson and Weitz, 1992; Mohr and Spekman, 1994; Morgan and Hunt, 1994). More recently, the supply chain literature has emphasized the importance of cooperative inter-firm relationships for achieving competitive advantage (Mentzer et al., 2...
Conference Paper
The goal of this research was to conduct an in-depth investigation to provide a better understanding of how middlemen deal with drivers of customer value. Results from a survey of middlemen revealed those value creating drivers as perceived by the middlemen, their relative importance, and their interdependency. Managerial and theoretical implicatio...
Article
Full-text available
Value facilitation has become a critical element of value creation in buyer-supplier relationships. The literature lacks studies that provide an understanding of how facilitators or intermediaries in a supply chain perceive and create value for themselves and their customer(s) across the distribution channel. The objective of this research is to br...
Conference Paper
Full-text available
In a global competitive scenario failures to manage operations risks and supply chain risks can have a significant negative impact on organizations. In that sense there are still some potential gaps not yet explored at the operations and risk management interface. For that reason in our contribution we explore how returns flow might be included in...
Chapter
Full-text available
Managing the flow of product returns is increasingly recognized as a strategically important activity that spans different functions within and across firms, especially in terms of marketing and operations. We focus specifically on managing returns in the shoes industry. In order to explore the phenomenon of returns management, a qualitative resear...
Chapter
Full-text available
I cambiamenti stanno disegnando nuove modalità di competizione, richiedendo alle imprese nuovi assetti organizzativi e gestionali. Un’impresa, dato il contesto competiti- vo, deve essere capace di rispondere in modo rapido alle esigenze sempre più numerose della domanda (responsiveness); reliability, ossia 4 Alcuni settori, come quello automotive n...
Article
Full-text available
Managing the return flow of product is increasingly recognized as a strategically important activity that involves decisions and actions within and across firms. We focus specifically on returns management at the marketing–operations interface, by utilizing the conceptualization of customer value and its related drivers. In order to explore the phe...
Article
Full-text available
The figure of an influencer may assume different connotations in terms of actual incisiveness on the selection process of consumers, as well as based on the level of involvement and interest that the influencer may manifest in orienting the choices of end customers. This paper proposes some considerations on the dual positioning theory, that is, on...