Isabella Seeber

Isabella Seeber
Grenoble École de Management | GEM · Department of Technology Management and Strategy

Dr.

About

61
Publications
16,113
Reads
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554
Citations
Additional affiliations
November 2015 - October 2016
University of South Florida
Position
  • Visiting scholar
August 2013 - present
University of Innsbruck
Position
  • PostDoc Position
August 2013 - April 2017
University of Innsbruck
Position
  • Professor

Publications

Publications (61)
Article
Sophisticated collaboration software allows teams that are dispersed in space and time to work together. Nevertheless, to reach their common goals, distributed teams—and the professional facilitators who support them by intervention techniques—are faced with the communication challenges arising from dispersed settings, including task coordination a...
Conference Paper
Full-text available
The effects of facilitation on team outcomes have been in the focus of many studies. However, only a few quantitative studies investigate how teams evolve through team processes and emergent states. The goal of this review paper is to synthesize quantitative research studies to better understand the constructs of facilitation and to identify future...
Article
Full-text available
Collaborative brainstorming is often followed by a convergence activity where teams extract the most promising ideas on a useful level of detail from the brainstorming results. Contrary to the wealth of research on electronic brainstorming, there is a dearth of research on convergence. We used experimental methods for an in-depth exploration of two...
Article
Full-text available
Teams need to co-construct meaning to establish shared understanding of crowdsourced ideas. This is challenging because team members are often faced with an excessive amount of ideas, they have no access to the ideator to clarify ideas, have limited meeting duration, and do not necessarily share a common working history. Facilitation interventions...
Article
Full-text available
What if artificial intelligence (AI) machines became teammates rather than tools? This paper reports on an international initiative by 65 collaboration scientists to develop a research agenda for exploring the potential risks and benefits of machines as teammates (MaT). They generated 819 research questions. A subteam of 12 converged them to a rese...
Chapter
Decision makers ought to adapt their information acquisition (IA) contingent to the task, which has not yet been investigated in the context of idea selection. Therefore, this paper suggests an operationalization of IA switching behavior using eye-tracking data. A first data analysis indicates that raters switch between modes of high and low IA in...
Article
Full-text available
Open innovation crowdsourcing enables online crowds to quickly generate a plethora of creative ideas. A key challenge is the convergence of ideas for further consideration from massive numbers of candidate ideas with diverse quality. Based on Cognitive Load Theory, we executed a laboratory experiment to test the associations between three types of...
Article
Full-text available
Purpose This article reports the results from a panel discussion held at the 2019 European Conference on Information Systems (ECIS) on the use of technology-based autonomous agents in collaborative work. Design/methodology/approach The panelists (Drs Izak Benbasat, Paul Benjamin Lowry, Stefan Morana, and Stefan Seidel) presented ideas related to a...
Conference Paper
Full-text available
Innovation contests provide several benefits, but many organizations struggle with managing emergent challenges that occur during the idea selection process. This paper builds on qualitative interviews, where practitioners shared their experiences with managing innovation contests. Across the 13 contest domains studied in 31 cases, we identified fi...
Conference Paper
Full-text available
Many organisations jumped on the bandwagon and implemented conversational agents (CAs) as a new communication channel. Customers benefit from shorter resolution times, ubiquitous availability, and consistent and compliant responses. However, despite the hype around CAs and the various benefits for customers, we know little about the effects o...
Article
Full-text available
Purpose: This article reports the results from a panel discussion held at the 2019 European Conference on Information Systems (ECIS) on the use of technology-based autonomous agents in collaborative work. Approach: The panelists (Drs. presented ideas related to affective and cognitive implications of using autonomous technology-based agents in term...
Conference Paper
Full-text available
nnovation contests are a growing trend among organizations that wish to harness the wisdom of crowds to achieve competitive advantage. Selecting the most promising ideas constitutes a challenge, as such contests generate hundreds or even thousands of ideas. In this context, it is increasingly important to use IT tools to support raters in the conve...
Conference Paper
Full-text available
Innovation contests often result in several hundred ideas generated. Raters have to process this huge amount of ideas that consist of attributes like idea descriptions and various types of feedback information with limited cognitive resources in order to separate good from bad ideas. It is not clear to what extent raters attend the available inform...
Article
Full-text available
When evaluating ideas, raters can quickly experience cognitive overload that might result in poor selection performance. Contest managers have an interest in designing idea evaluation tasks that reduce the expected cognitive load of raters. However, research on how managers can meaningfully allocate ideas to raters to manage cognitive load is limit...
Conference Paper
Full-text available
Purpose: This article reports the results from a panel discussion held at the 2019 European Conference on Information Systems (ECIS) on the use of technology-based autonomous agents in collaborative work. Approach: The panelists (Drs. Izak Benbasat, Paul Benjamin Lowry, Stefan Morana, and Stefan Seidel) presented ideas related to affective and cog...
Conference Paper
Full-text available
Open innovation initiatives are useful to acquire many ideas, but often face problems when it comes to selecting the best ideas. Idea convergence has been suggested as a first step in idea selection to filter those ideas that are worthy of further consideration. Digital nudges-digital interventions that aim at altering human behavior in a predictab...
Conference Paper
Full-text available
Open innovative crowdsourcing has received increasing attention. This study sets out to investigate idea convergence and generation in open innovative crowdsourcing communities from a cognitive load perspective to explore aspects of cognitive idea processing. We have conducted a laboratory experiment to investigate the effects of three manipulation...
Conference Paper
Full-text available
Identifying promising ideas from large innovation contests is challenging. Evaluators do not perform well when selecting the best ideas from large idea pools as their information processing capabilities are limited. Therefore, it seems reasonable to let crowds evaluate subsets of ideas to distribute efforts among the many. One meaningful approach t...
Chapter
Full-text available
The selection of good ideas out of hundreds or even thousands has proven to be the next big challenge for organizations that conduct open idea contests for innovation. Cognitive load and attention loss hinder crowds to effectively run their idea selection process. Facilitation techniques for the reduction and clarification of ideas could help with...
Presentation
Full-text available
Motivation – While crowds are effective at generating ideas in innovation contests, organizations find it difficult to select the most promising ones that subsequently receive contest prizes or may be implemented thereupon (Blohm et al. 2013). Organizational members involved in the selection of ideas face decision-making challenges, because the pro...
Chapter
Organizations rely on employees to externalize their tacit knowledge in order to effectively conduct knowledge-intensive work processes. Tacit knowledge externalization is particularly important in times of digital transformation where product and service innovation cycles become shorter and require creative, quick decision-making. Our understandin...
Conference Paper
Full-text available
Humans will soon need to adapt to a collaborative setting in which technology becomes a smart collaboration partner that works with a group to achieve its goals. It is therefore time for collaboration researchers to explore the vast opportunities afforded by smart technology and to test its utility for enhancing team processes and outcomes. In this...
Poster
Exploring the Effects of Comment and Revision Patterns on Idea Quality in Innovation Contests
Article
Team-based organizational structures are now widely adopted for activities such as product development, customer support and process-improvement initiatives due to their increased likelihood of making better decisions and solving problems. However, team collaboration often faces pitfalls like information overload or misunderstandings due to goal mi...
Conference Paper
Full-text available
Much research exists regarding (computer-supported) idea generation, yet little is known about how teams can be facilitated to efficiently converge on a set of ideas. Convergence is a critical activity in collaborative problem-solving and decision-making as teams need to focus their cognitive resources on the most promising ideas resulting from a b...
Conference Paper
Full-text available
Teams drive organizational innovation by applying knowledge to solve complex problems. However, many teams underperform and organizations do not sufficiently harvest the benefits they could gain from effective IT support for team processes consisting of creative (exploration) and structurally controlled (exploitation) processes. This paper investig...
Conference Paper
Full-text available
Organizations seek ways how to support teams in their communication but face challenges how to make communication processes measurable and visible. Past communication research came up with numerous interaction coding systems enabling the analysis of communication. However, today we see only few applications in research and practice due to the labor...
Conference Paper
Full-text available
This position paper argues that recommender systems should be considered as fully automated facilitators having positive impact on team processes and consequently on team effectiveness. The paper builds upon the general organizational need to improve teams' processes to enhance and sustain team effectiveness. However, current research on facilitati...
Conference Paper
Full-text available
The analysis and assessment of team processes to in-form facilitation for increased team effectiveness is a challenging task for organizations. Also, research has troubles to grasp the complexity of team effectiveness, which often results in treating team processes as a black box. This paper introduces a design ar-tifact that is built upon the coll...
Conference Paper
Full-text available
Knowledge management is more and more happening in social environments, supported by social software. This directly changes the way knowledge workers interact and the way information and communication technology is used. Recent studies, striving to provide a more appropriate support for knowledge work, face challenges when eliciting knowledge from...
Conference Paper
Interaction in teams brings together team members´ knowledge and drives innovation by shaping and reshaping ideas transiting through phases of collaboration. Organisations increasingly rely on teams in the hope that collaboration improves problem-solving or decision-making, especially in highly dynamic environments which require quick and reliable...
Conference Paper
Full-text available
The (semi-) automatic detection of a user's system activity provides context that can be exploited for information retrieval, for recommendations or for adapting contents and services to this activity and thus improve task-technology-fit. Various approaches automatically detect user activities on the level of system operations. However, the approac...
Conference Paper
Full-text available
Knowledge management (KM) instruments increasingly utilize social software applications which provide an opportunity to connect human and technology orientation to improve knowledge activities. Social systems, such as wikis, micro-blogs or organizational social networks, support several knowledge purposes, e.g., to create and develop knowledge. Eve...
Conference Paper
Full-text available
After the hype around Web 2.0, organizations have revisited their efforts on knowledge management in order to create beneficial effects from their employees’ activities in social environments. While there is not much doubt about the positive effects on crea-tivity and flexibility, handling the variety of knowledge work environments that are in use...
Conference Paper
Full-text available
In this paper we analyze the principal precondi-tions and limitations for designing a competence-based Recommender System. In detail this analysis is contextualized in the ARISTOTELE European project. In the second part of the paper an architectural view is proposed taking in consideration the objective to propose standard and non-standard sugges-t...
Conference Paper
Full-text available
Teams that are distributed through space and time face challenges in terms of coordination which endangers successful collaboration. Coordination of a team's actions is in focus of this paper since effective coordination is one predictor of team performance. Thus, distributed teams need knowledge on how to effectively coordinate their activities. R...
Conference Paper
Full-text available
Knowledge Management [31] is a social activity. More and more organizations use social software as a tool to bridge the gap between technology- and human-oriented KM. In order to create interoperable, transferable solutions, it is necessary to utilize standards. In this paper, we analyze which standards can be applied and which gaps currently exist...
Conference Paper
Full-text available
Studying collaboration and its support by IT in experiments has been limited to collecting and analyzing collaboration products and performance criteria ex post. This paper presents CoPrA, a Collaboration Process Analysis technique, which allows investigating behavior of individuals in distributed groups mediated by collaboration technology from a...
Conference Paper
Full-text available
Knowledge creation is of high importance for organizations that are characterized with knowledge-intense work to reach and sustain organizational advantage. However, sharing and managing codified, externalized knowledge for further development within groups has shown to be cumbersome and challenging. Within this proposition paper we suggest a model...
Conference Paper
Full-text available
Designing information and communication technologies (ICT) for knowledge work is a primary challenge in research and practice of knowledge management. Knowledge workers supposedly organize and manage their workplaces, at least partly themselves, which needs to be considered when designing ICT for supporting their daily knowledge-intense activities....
Conference Paper
Full-text available
Knowledge work has changed substantially in practice, partly due to using advanced information and communication technologies. Knowledge workers are increasingly self-organized and learn mostly informally on the work place. These changes have relevant implications for human resource management. Based on data that was collected in 11 semi-structured...

Projects

Projects (3)
Archived project
UMIC is a stand-alone project (P 29765), funded by the Austrian Science Fund (FWF), and aims at supporting decision-making during idea selection processes. One major goal is to better understand and measure similarities and differences of emerging problems during idea selection within and across organizations involved in innovation contests. Another major goal is to develop IT-support in the form of implemented facilitation techniques as well as feedback and feedforward recommendation to help pre-filtering ideas, remedying information-processing biases, and suggesting relevant information. https://umicblog.wordpress.com/about/
Project
UMIC is a stand-alone project (P 29765), funded by the Austrian Science Fund (FWF), and aims at supporting decision-making during idea selection processes. One major goal is to better understand and measure similarities and differences of emerging problems during idea selection within and across organizations involved in innovation contests. Another major goal is to develop IT-support in the form of implemented facilitation techniques as well as feedback and feedforward recommendation to help pre-filtering ideas, remedying information-processing biases, and suggesting relevant information. https://umicblog.wordpress.com/about/