Ilias Pappas

Ilias Pappas
Universitetet i Agder | UIA · Department of Information Systems

PhD

About

126
Publications
147,920
Reads
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3,461
Citations
Introduction
Ilias O. Pappas is a Full Professor of Information Systems at the Department of Information Systems, University of Agder (UiA), Norway. Pappas has published articles in peer reviewed journals and conferences including Journal of Business Research, European Journal of Marketing, Computers in Human Behavior, Information & Management. He serves as the secretary of the IFIP Working Group 6.11: Communication Aspects of the E-World. Pappas is a recipient of ERCIM and Marie Skłodowska-Curie fellowships
Additional affiliations
August 2020 - present
Universitetet i Agder
Position
  • Professor (Full)
January 2019 - August 2020
Universitetet i Agder
Position
  • Professor (Associate)
February 2018 - present
Norwegian University of Science and Technology
Position
  • Fellow
Education
September 2011 - November 2015
Ionian University
Field of study

Publications

Publications (126)
Article
Full-text available
With big data growing rapidly in importance over the past few years, academics and practitioners have been considering the means through which they can incorporate the shifts these technologies bring into their competitive strategies. To date, emphasis has been on the technical aspects of big data, with limited attention paid to the organizational...
Article
Full-text available
In the complex environments of online personalization multiple factors have been considered to explain consumers' online behaviour, but largely without considering the role of specific configurations of variables, and how they may affect consumer behaviour. This study shows how trust towards online vendors, privacy, emotions, and experience combine...
Article
Full-text available
The digitalization process and its outcomes in the 21st century accelerate transformation and the creation of sustainable societies. Our decisions, actions and even existence in the digital world generate data, which offer tremendous opportunities for revising current business methods and practices, thus there is a critical need for novel theories...
Article
Full-text available
The increasing interest in fuzzy-set Qualitative Comparative Analysis (fsQCA) in Information Systems and marketing raises the need for a tutorial paper that discusses the basic concepts and principles of the method, provide answers to typical questions that editors, reviewers, and authors would have when dealing with a new tool of analysis, and pra...
Article
Cyberbullying behavior (CB) on social media is complex because its perpetrators exhibit varied demographic characteristics and personalities. Prior studies have applied Big Five (Big5) and Dark Tetrads (Dark4) personality traits (PTs) along with demographic attributes, using symmetrical modelling, but revealed mixed and inconsistent results. This p...
Article
Artificial Intelligence and Analytics (AI&A) are used in various application areas ranging from online entertainment to healthcare. The goal of this Special Issue is to focus on how AI&A are used in practice to assist organisations to create economic value, support decision making, transforming them, and enhance employees’ skills such as communicat...
Chapter
With technology advancements within the field of AI there has been an increased interest in chatbots used for e-government services. Despite this increased interest, there is a knowledge gap in terms of what contributes to the satisfaction with e-government chatbots. To fill this gap, this study investigates factors affecting the satisfaction and u...
Chapter
AI applications are increasing in the field of education, from laboratory set-ups to contemporary and complex learning systems. A great example of such systems is AI-enabled adaptive learning systems (AI-ALS) that promote adaptive learning. Despite its promised potential, there are challenges such as design issues, highly complex models, and lack o...
Chapter
New approaches to innovation have emerged creating needs for new explanatory models for discussing, understanding and implementing innovation, among these employee-driven innovation. Employee-driven innovation appears as a direction within innovation where the focus is on ordinary employees and how these can contribute to innovation within already...
Chapter
In recent years, artificial intelligence (AI) has become increasingly relevant for organizations to exploit business-related databases and remain competitive. However, even though those technologies offer a huge potential to improve organizational performance, many companies face challenges when adopting AI technologies due to missing organizationa...
Article
Full-text available
The metaverse has the potential to extend the physical world using augmented and virtual reality technologies allowing users to seamlessly interact within real and simulated environments using avatars and holograms. Virtual environments and immersive games (such as, Second Life, Fortnite, Roblox and VRChat) have been described as antecedents of the...
Chapter
Service platforms are becoming dominant drivers of daily business operations in a digitalized environment. Research focuses on technological and network effects of such platforms, while socio-technical opportunities remain limited. Guidance support in selecting appropriate digital services on a multisided market platform may help companies with low...
Preprint
Full-text available
Artificial Intelligence (AI) has been used for processing data to make decisions, interact with humans, and understand their feelings and emotions. With the advent of the internet, people share and express their thoughts on day-to-day activities and global and local events through text messaging applications. Hence, it is essential for machines to...
Article
Full-text available
E-learning systems are receiving ever increasing attention in academia, business and public administration. Major crises, like the pandemic, highlight the tremendous importance of the appropriate development of e-learning systems and its adoption and processes in organizations. Managers and employees who need efficient forms of training and learnin...
Article
Full-text available
As the digital shift in society affects both private and public organizations, the role of digital innovation is critical if digital transformations are to succeed. Research has developed models to explain how digital innovation affects organizations and societies. During the last ten years, employee-driven innovation has emerged as a new approach...
Article
Full-text available
The pandemic COVID 19 has altered individuals’ daily lives across the globe. It has led to preventive measures such as physical distancing to be imposed on individuals and led to terms such as ‘lockdown,’ ‘emergency,’ or curfew’ to emerge in various countries. It has affected society, not only physically and financially, but in terms of emotional w...
Article
Big Data is becoming ubiquitous - widely applied across organisations, industry sectors and society. However, the opportunities and risks it presents are not yet fully understood. In this paper we identify and explore the tensions that Big Data can create at multiple levels, focusing on the need for organisations to meet the challenges that can ari...
Article
Full-text available
Following the growing popularity of social commerce sites, there is an increased interest in understanding how consumers decide what products to purchase based on the available information. Consumers nowadays are confronted with the task of assessing marketer-generated (MGC) as well as user-generated information (UGC) in a range of different forms...
Book
This volume constitutes the proceedings of the 20th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2021, held in Galway, Ireland, in September 2021.* The total of 57 full and 8 short papers presented in these volumes were carefully reviewed and selected from 141 submissions. The papers are organized in the following topical s...
Chapter
Social media offer various opportunities for civic engagement by, e.g., liking, sharing, or posting relevant content. Users’ motivation to contribute to relevant topics is quite divers and can stem from an intrinsic motivation to do good or external incentives such as being recognised and rewarded by other users. In our study, we adopt self-determi...
Chapter
Incentives and peer competition have so far been employed independently for increasing physical activity. In this paper, we introduce Goalkeeper, a mobile application that utilizes deposit contracts for motivating physical activity in group settings. Goalkeeper enables one to set up a physical exercise challenge with a group of peers that deposit a...
Chapter
This paper proposes a theoretical framework to identify the mechanisms by which actors perceive the affordances of big data analytics (BDA) and how institutional voids and supports enable or hinder the actualisation of those perceived affordances. In doing so, we contribute to identifying the missing link needed to understand the social innovation...
Chapter
The present study advances our understanding of human-AI interactions, by identifying and analyzing chatbot affordances in prior research. The results of this review consolidate research findings on chatbots’ affordances, which must be taken into consideration when chatbot-based services are designed and deployed. Specifically, the review of state-...
Chapter
In an older version of this paper, only one of Devinder Thapa’s two affiliations was listed. This has been corrected.
Conference Paper
Full-text available
In this paper, we examine the phenomenon of employee-driven digital innovation in a public-sector context. Using a qualitative research design, we aim to identify institutional, organizational and individual drivers and barriers to employee-driven digital innovation, with a Norwegian municipality as our focal point of study. The research was conduc...
Conference Paper
Full-text available
Phenomena like the digital transformation lead to constantly changing economic requirements for companies and their underlying business models. The concept of an innovation capability maturity model is a possible approach to adapt to these changes by presenting solutions for the improvement of innovation potential, which in turn leads to higher tur...
Article
Full-text available
Maintaining high-quality teaching and learning in the times of a pandemic poses a huge challenge to education systems. To scaffold adequate practices in our courses during the pandemic, more advanced, and fine-grained “learning design” is needed than providing the learning objectives and learning materials of the course and defining the deliverable...
Article
Full-text available
Mobile internet, cloud computing, big data technologies, and significant breakthroughs in Artificial Intelligence (AI) have all transformed education. In recent years, there has been an emergence of more advanced AI-enabled learning systems, which are gaining traction due to their ability to deliver learning content and adapt to the individual need...
Chapter
Full-text available
Education has been transformed by significant breakthroughs in AI, mobile internet, cloud computing and Big Data technologies. More personalized educational settings are developed by increasingly integrating contemporary learning environments with new technologies. However, few examples of executed AI enabled learning interventions have been identi...
Chapter
Full-text available
This research revisits the role of different foci of trust (interpersonal and inter-organizational), commitment (affective and calculative) and relationship lengths (inter-organizational and interpersonal) then on export relationship performance. 142 Ecuadorian non-oil exporters completed a self-administered questionnaire. This study applies fuzzy-...
Article
Full-text available
Investigating and explaining the patterns of learners' engagement in adaptive learning conditions is a core issue towards improving the quality of personalized learning services. This study collects learner data from multiple sources during an adaptive learning activity, and employs a fuzzy set qualitative comparative analysis (fsQCA) approach to s...
Article
Full-text available
Social Networking Sites (SNSs) play an important role in our daily lives and the number of their users increases regularly. To understand how users can be satisfied in the complex digital environment of SNSs, this study examines how motivations and emotions combine with each other to explain high satisfaction. Users’ motivations comprise four attri...
Conference Paper
Full-text available
Contemporary learning environments are gaining traction due to their ability to deliver learning content and adapt to individual student needs. However, few examples of implemented contemporary learning interventions have been identified. Also, updated literature on the new generation of AI-enabled adaptive learning systems is lacking. Therefore, a...
Conference Paper
Full-text available
For a long time, research into the exploitation of the innovation potential of ordinary employees has focused on concepts such as intrapreneurship, internal corporate venturing or corporate entrepre-neurship. Recently, a new concept that embraces the same principles has emerged: employee-driven innovation. As a result of the digital shift in societ...
Conference Paper
This study examines how quickly we can predict users’ ratings on visual aesthetics in terms of simplicity, diversity, colorfulness, craftsmanship. To predict users’ ratings, first we capture gaze behavior while looking at high, neutral, and low visually appealing websites, followed by a survey regarding user perceptions on visual aesthetics towards...
Conference Paper
Innovation is important for development in the private sector, but inevitably public sector also needs innovation to enhance services and processes, with research on employee-driven digital innovation in public organizations being limited. We propose a study in a public organization based on action design research (ADR) methodology to enhance theor...
Conference Paper
Full-text available
Foreign aid serves as an important source of capital for any developing or under-developed country. It is very important to see how the recipient country can utilize this aid in the economic upliftment of the nation. Taking a case of Nepalese economy, this paper investigates the effectiveness of foreign aid in developing countries. The result from...
Article
Full-text available
Context: Startups aim at scaling their business, often by developing innovative products with limited human and financial resources. The development of software products in the startup context is known as opportunistic, agility-driven, and with high tolerance for technical debt. The special context of hardware startups calls for a better understand...
Chapter
Hardware startups, i.e., wearable devices, robotics, and Internet of Things, are a significant sector of technology startups, in which software development is relevant and needed. Compared to pure software startups, hardware development in startup contexts lacks a systematic approach and guidelines. This chapter describes an empirical model that ca...
Book
Full-text available
I3E 2019 IFIP WG 6.11 International Workshops, Trondheim, Norway, September 18–20, 2019, Revised Selected Papers This book constitutes papers from the workshops held at the 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, which took place in Trondheim, Norway, in September 2019. The 11 full papers and 4 short papers...
Book
This two-volume set constitutes the proceedings of the 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, held in Skukuza, South Africa, in April 2020.* The total of 80 full and 7 short papers presented in these volumes were carefully reviewed and selected from 191 submissions. The papers are organized in the following...
Book
This two-volume set constitutes the proceedings of the 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, held in Skukuza, South Africa, in April 2020.* The total of 80 full and 7 short papers presented in these volumes were carefully reviewed and selected from 191 submissions. The papers are organized in the following...
Article
Full-text available
Most work in the design of learning technology uses click-streams as their primary data source for modelling & predicting learning behaviour. In this paper we set out to quantify what, if any, advantages do physiological sensing techniques provide for the design of learning technologies. We conducted a lab study with 251 game sessions and 17 users...
Article
Full-text available
The assessment of learning during class activities mostly relies on standardized questionnaires to evaluate the efficacy of the learning design elements. However, standardized questionnaires pose additional strain on students, do not provide “temporal” information during the learning experience, require considerable effort and language competence,...
Conference Paper
Full-text available
Big data has recently become the focus of academic and corporate investigation due to its high potential in generating business and social value. We have done a systematic mapping of the literature related to big data and its applications leading to social change through the lens of social innovation. The search strategy initially resulted in 593 p...
Conference Paper
Full-text available
The interest of adopting big data (BD) in organizations has emerged in recent years. Even though many organizations have attempted to adopt BD, the benefits gained by this investment has been limited, and organizations struggle to fully utilize the potential of BD. There has been done several studies on the different challenges and benefits that ma...
Chapter
Full-text available
Big data has recently become the focus of academic and corporate investigation due to its high potential in generating business and social value. We have done a systematic mapping of the literature related to big data and its applications leading to social change through the lens of social innovation. The search strategy initially resulted in 593 p...
Chapter
Full-text available
E-Learning systems are receiving ever increasing attention in, academia, businesses as well as in public administrations. Managers and employee who need efficient forms of training as well as learning flow within the organization, do not have to gather in a place at the same time, or to travel far away for attending courses. Contemporary affordance...
Chapter
Full-text available
The interest of adopting big data (BD) in organizations has emerged in recent years. Even though many organizations have attempted to adopt BD, the benefits gained by this investment has been limited, and organizations struggle to fully utilize the potential of BD. There has been done several studies on the different challenges and benefits that ma...
Conference Paper
Full-text available
We present a collaborative learning study contextualized within Project based Learning. The main aim of our contribution is to use the physiological data such as heart rate, skin temperature, electrodermal activity and blood volume pressure to quantify the learning experiences of the collaborating teams. We propose an automatic method to extract co...
Article
Full-text available
A central question for information systems (IS) researchers and practitioners is if, and how, big data can help attain a competitive advantage. To address this question, this study draws on the resource-based view, dynamic capabilities view, and on recent literature on big data analytics, and examines the indirect relationship between a firm’s big...
Conference Paper
Full-text available
Social networking sites have become an important means of communication used for professional, private, recreational, or information purposes. Many studies have shown that the way we present ourselves on Facebook depends on some personality dimensions. The important question is whether this relation is universal or depends on culture. The main aim...
Article
Full-text available
Increasing problems connected with excessive Internet use can be observed all over the world. Internet addiction is defined as excessive involvement in the Internet with negative consequences. The main aim of the study was to investigate economic indicators as correlates of Internet addiction. The study was conducted in nine countries. The number o...
Article
Full-text available
Purpose: In the complex ecosystem of mobile applications multiple factors have been used to explain users' behavior, without though focusing on how different combinations of variables may affect user behavior. We show how price value, game content quality, positive and negative emotions, gender, and gameplay time interact with each other to predict...
Book
Full-text available
18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, Trondheim, Norway, September 18–20, 2019, Proceedings This book constitutes the proceedings of the 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, held in Trondheim, Norway, in September 2019. The total of 61 full and 4 short papers pre...
Conference Paper
Full-text available
The advancement in technology is transforming societies into digital arenas and paves the way towards the achievement of digital transformation. With every transaction in the digital world leading to the generation of data, big data and their analytics have received major attention in various fields and different contexts, examining how they may be...