Ignacio Gil-Pechuán

Universitat Politècnica de València | UPV · Department of Business Organisation

This paper aims to use a dual-process of direct and indirect use of competitive advantage (CA) for investigation of the contribution of customer orientation (CO) in affecting organizational performance (OP) of Jordanian banks. The current empirical research is based on the survey conducted on 16 banks from Jordan. Structural equation modeling was e...

The focus of this research paper is to determine the relationship between website quality, online impulse buying behavior, age and price. The banking industry of Jordan was selected for the purpose of this study. The research hypotheses have been formed based on the theoretical background and theories. The sample of this research comprised of custo...

This research proposes a framework for collaborative innovation in a public private partnership by applying techniques that combine quantitative data collection and qualitative depth. It proposes a collaborative model that looks to provide competitive advantage by improving tourist services from two perspectives: from the core of public administrat...

Numerous researchers have examined the antecedents of trust between managers and subordinates. Recent studies conclude that their influence varies depending on whether what is being examined is a manager's trust in a subordinate or a subordinate's trust in a manager. However, the reasons given to justify this phenomenon present limitations. This ar...

Innovation plays a critical role in the competitiveness of tourism organisations, especially in an environment which has changed radically as a result of advances in information and communication technologies, which are deeply transforming the tourism industry. Firms are being forced to create new business models and original techniques across thei...

The development and growth of tourism depend on its sustainability over time and on its benefits for destinations as a whole. However, calculating sustainability is not an easy task. This article focuses on the economic sustainability of tourism growth and, after an exhaustive review of the literature, proposes a quantitative mathematical model to...

Tourism is a critical part of the economy of any country. This is essentially because in addition to being the world’s largest industry, tourism also has an important multiplier effect on other industries. However, not all tourism revenue remains in the local region, and for this reason, the concept of leakage becomes critical. Leakage studies the...

This book attempts to link some of the recent advances in crowdsourcing with advances in innovation and management. It contributes to the literature in several ways. First, it provides a global definition, insights and examples of this managerial perspective resulting in a theoretical framework. Second, it explores the relationship between crowdsou...

Purpose: It is about a survey that has been done within the public administration, identifying new technologies to improve municipal services. Design/Methodology/Approach: We used concept mapping as the methodology for conducting this analysis. This methodology is a very interesting tool and it has been used in a number of studies to identify key p...

The introduction of technology into massive personal and professional environments, initially by gathering information and then handling and processing it for increasingly important functions while managing systems as interconnected entities, has a number of positive aspects, yet it also entails a progressive increase in risk in all information are...

Nowadays, businesses have to comply with, or manage, a range of governance frameworks and national and international laws based on factors that include legal requirements, the need for good positioning with respect to their competitors and provider recognition, a customer prerequisite for hiring them or to enhance competitiveness vis-à-vis the end...

In developing countries, higher education, and particularly university education is recognised as a key force for modernisation and development. This has caused an increase in the demand for its access, accompanied by a number of challenges. This chapter explains the concept mapping methodology to improve university education with the inherent adva...

This study uses empirical data to identify the reasons that lead customers to discontinue their association with a cell phone company, along with aspects that foster customer loyalty with a view to strengthening business strategy, so that factors valued by customers are reinforced and those that can lead to switching can be avoided. Pricing strateg...

The majority of all Spanish youths aged 12–17 use online social networking sites (internet and mobile technology), according to a new local survey of teenagers conducted by Valencia University, Fepad & the Universidad Politécnica de Valencia. The survey also found that older teens, in particular girls, are more likely to use these sites. For girls,...

In this volume, the authors apply insights from a variety of perspectives to explore the alignment among strategy, organization design, process and human resource management, and e-business practices on developing successful social networking programs-with particular regard to applying such initiatives against the backdrop of the global financial c...

Tourism is a very important tool for economic development. However, its economic effects are mainly conditioned by the level of leakage. This work defines leakage, provides an original evaluation of the entrepreneurial environment in showing that it is the one with the lowest level of leakage, and creates a new framework. It also measures leakage i...

This article sets out to observe how the accuracy of perception by hospitality managers of the new competitive framework arising out of the advent of the internet has affected the choice of strategy and entrepreneurial performance. In order to achieve this aim, we use a combination of two different empirical studies: firstly, a Delphi study address...

International entrepreneurship is an incipient research area with a rapidly increasing body of knowledge and contributions. An important part of this literature has focused on the analysis of the contributing factors to IE development. From these studies, this work attempts to analyse and validate through an integrative model the effect on this con...

The job classification literature has been dominated by a micro-level orientation reflective of the needs of specialists in human resources. In contrast, we take a multidisciplinary approach involving both micro- and macro-level variables to propose a relatively simple system comprised of four job classes. Our model isintended to inform management...

The transformation of Web 2.0, the emergence of semantic web technologies and their integration into the so-called Web 3.0 (Berners-Lee et al., 2001), and mainly the development of social networks have created new ways of competing among enterprises. Such innovations have created new possibilities for promoting products, changed the means of commun...

El uso de las técnicas de affinity diagram está cada día más en alza como método para discernir los puntos clave de una organización o los resortes que darán lugar a una mejora competitiva. El caso que nos ocupa es una primera aproximación a la identificación de qué servicios de los que ofrece la Universidad Politécnica de Valencia, podrían ser mej...

In the context of the new economy, business organizations need to learn faster, and to maintain and to improve knowledge, producing creative solutions based on their knowledge, skills, and new technologies to develop a customer responsive culture in a more economic and efficient way.In order to achieve this, CEOs and Human Resource (HR) policies sh...

In the context of the new economy, business organizations need to learn faster, and to maintain and to improve knowledge, producing creative solutions based on their knowledge, skills, and new technologies to develop a customer responsive culture in a more economic and efficient way.In order to achieve this, CEOs and Human Resource (HR) policies sh...

This paper attempts to use an integrated theory based on the framework of a firm's internal and external sources of knowledge to analyze how R&D activities differ in innovation from non-R&D activities, especially in the context of low and medium–low tech (LMT) sectors where most of the firms are SMEs. Simultaneously, the paper also explores the key...

Over the last two decades investment in information technologies (IT) has been sufficiently high to be considered economically relevant. However, it has not been easy to prove that there are positive effects of these investments on organisational performance. This study questions the validity of directly relating web 2.0 initiatives to firm perform...

This article studies how knowledge management (KM) practices improve human capital. We conceptualize KM practices through six dimensions and test the relationship between each dimension and human capital. The empirical study which was carried out in Spanish firms belonging to the biotechnology and telecommunications industries shows that introducin...

In spite of the importance of knowledge assets, few empirical studies have examined how knowledge is generated in organizations and the effect of knowledge management on learning-based competencies. This research studies the effect of introducing knowledge management programs in the development of learning-based distinctive competencies as these fa...

Purpose – The purpose of this paper is to identify the conceptual basis shared by different theories, regardless of the unit of analysis they specifically adopt. The different ontological choice (or different segment of reality studied by each theory) does not hinder conceptual common ground for a good number of organisational theories. Design/meth...

This article focuses on airline prices in the Alicante-London market. It analyzes price evolution over short periods to observe the incidence of seasonality, the types of firms involved, timetabling, types of airport, competitiveness, and variables such as the price of jet fuel and the rate of exchange used by airlines to establish prices. The pape...

This study examines the complementary nature of Williamson's transaction cost theory and that of the resource-based view in the integration or externalisation of activities, with particular reference to services. Assessing comparative costs, idiosyncratic demands and core competences form the criteria for make or buy decisions, although the analysi...

A pesar de la importancia de los activos de conocimiento, el estudio sobre la manera en la que éste es generado en las organizaciones y su impacto en las competencias basadas en el aprendizaje es aún un factor desconocido. Esta investigación estudia el efecto de introducir programas de gestión de conocimiento en el desarrollo de competencias distin...

Descripción de las aplicaciones más cotidianas de la auditoría de sistemas de información. https://polimedia.upv.es/visor/?id=6cd90005-1bcb-9e4f-a51a-5b4ab8d730df

Importancia y utilidad de la entrevista y cuestionarios en la Auditoría de Sistemas de Información. https://polimedia.upv.es/visor/?id=8ea0daa1-4064-a645-b32d-d878af08826c

Introducción a la Auditoría de Sistemas de Información. https://polimedia.upv.es/visor/?id=c94094de-cc73-d34c-b4fa-28c9de732e03

Introducción al perfil del auditor de Sistemas de Información. https://polimedia.upv.es/visor/?id=779c273a-064b-9245-9477-559523837997

Introducción a las Técnicas y Tecnologías para la Vigilancia Tecnológica e Inteligencia Competitiva. https://polimedia.upv.es/visor/?id=9a4f0b01-97b9-1a4d-86f0-e1661ca3b8ef

Communication mediated by various technologies (from ordinary mail to today's Information and Communication Technologies (ICT)) provides important evidence for the study of social networks. Given that networks generate the possibility of interpersonal communication, data on technology use can provide important information on sociability. However, i...

The most of all Spanish (Valencia) online youths ages 12-17 are using online social networking sites (by internet and mobile technology), according to a new local survey of teenagers conducted by Valencia University, Fepad & Polytechnic University of Valencia. The survey also finds that that older teens, particularly girls, are more likely to use t...

ldquoMIT-UPV Exchangerdquo is a Web-based co-operative learning project between the Massachusetts Institute of Technology (MIT) in the USA and the Universidad Politecnica de Valencia (UPV) in Spain which has been under way since the year 2000. Its aim is to bring together technology students in Valencia (Spain) and their counterparts in Boston (USA...

In the resource-based view approach, the knowledge frontier rests on the understanding of the process of creating and recreating distinctive competences. Moreover, in spite of the importance of knowledge assets, how innovation distinctive competences are generated in organizations is still an unknown factor. This research studies the effect of intr...

Resumen Los mercados virtuales son entornos de naturaleza y características distintas a los mercados físicos con estrategías propias de creación de valor y generación de ventajas competitivas. Amit y Zott identificaron las cuatro fuentes de creación de valor en este tipo de ecosistemas empresariales. En esta comunicación se propone el enriquericimi...

Resumen En esta comunicación se justifica el uso de las tecnologías 2.0 como canal de comunicación intra e inter empresarial. Se presenta una síntesis de los difentes estudios e investigaciones acerca del uso de la web social en entramados empresariales y se identifica las funcionalidades de esta tecnología emergente. Finalmente se propone un model...

The fast implementation of ICT in the financial services sector has led us to address the following issues: first, we analyze the nature of electronic banking and its impact on the traditional banking business model; then, we focus on the study of two distinct electronic banking business models, Internet-primary and click-and-mortar banks; and fina...

El presente artículo hace referencia a un tema de gran importancia en el presente y el futuro de la empresa, el comercio electrónico. La primera parte del artículo trata sobre las ventajas competitivas asociadas al comercio electrónico tanto desde el punto de vista de los consumidores como el de los productores, así como de los precedentes del come...

Introducción a las Fases de trabajo de la Auditoría de Sistemas de Información. https://polimedia.upv.es/visor/?id=c805fe38-0b3c-2a44-9bf1-9ec7878a3730