Idyawati Hussein

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Idyawati verified their affiliation via an institutional email.

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• PhD in IT (User Experience Design: Malaysian Experiences)
• Deputy Director at Northern University of Malaysia

This study conscripted 14 participants to examine the effectiveness, efficiency and reliability-in-use of a mood tracker app. A usability laboratory protocol was utilized to elicit task completion (success) rate, task completion time, and task error metrics with which to measure effectiveness, efficiency and reliability-in-use of the Daylio app res...

This research report provides an intuitive insight into the design goals, practice values and the motivations why practitioners involved in a community of practice are motivated to practice user experience design in industry. A survey approach with instrument having closed ended questions was utilized. The results indicated that the practitioners'...

This study reports on the research involving the use of a participant observation approach to understand the characteristics of UX Malaysia, a community of practice for user experience design (UXD). This qualitative approach provides insight into the behaviour, characteristics and attitude of the members of the community of practice which they may...

This study proposes a current state analysis framework for the understanding and evaluation of the user experience design (UXD) practice in industry.In this study, using PAR and grounded theory, an evaluation framework was developed to assess the UXD practice in industry. The study was conducted among a UXD community of practice, UX Malaysia. The p...

This study assesses the level of the knowledge of human-computer interaction (HCI) and user experience design (UXD) in a developing country like Malaysia. This assessment was done based on an analysis carried out from the characteristics of attendees of an HCI-focused conference held in Malaysia. The study observed among others that attendance by p...

An exploratory research was carried to assess the state of user experience design (UXD) practice in Malaysia. The study was conducted among those who had attended human-computer interaction (HCI) or any design-related courses at university. Despite the fact that most studies target at HCI practitioners were conducted through surveys at annual confe...

A field study was carried out to find out the state of user experience design (UXD) practice in Malaysia. The field approach employed was an in-situ interview approach. Two companies were involved in the study. Three participants were interviewed, with two from company A and one from company B. The results of the study reveal low user experience aw...

In this study, the researchers' participated in the user experience design (UXD) community's events and programmes, and several constraints were identified. Participatory action research (PAR) allowed the researchers to contribute, either directly or indirectly, towards solving problems during the study. The participatory research itself gauged fun...

A survey was conducted among a community of practice for user experience design (UXD) in Malaysia with instrument consisting of open ended questions. The study elicited the frustration factors that are constraints to the practice of UXD in Malaysia. These factors were classified as taxonomies using grounded theory approach. The result revealed the...

An on-site interview was carried out to provide an industry based assessment of the user experience design (UXD) practice in Malaysia. The result revealed great insight into the profile, knowledge, design practices, motivations and constraints of the community of UXD practice in Malaysia.

A focus group assessment was carried out to assess the participants’ knowledge of user experience (UX) and their motivations for attending a UX community of practice. The outcome reveals valuable insights. The study revealed participants knowledge and misconceptions about UX and the penetration of UX in industry in terms of the number of emerging U...

This research used an interventionist participatory action research approach to bridge the gap between industry and academics and to cross pollinate ideas between practitioners and researchers. The aim was to integrate practicing user experience design (UXD) professionals with students and academics in the universities. The results of the study sho...

This study reviews the methods used in investigating user centred design (UCD) practice in industry as well as the constraints to the practice of UCD and user experience design (UXD) in industry using systematic literature review approach. Thirty-five high profile papers were reviewed and the result showed that among others, low-profile usability p...

In this study, netnography, an ethnography method used to study communities on the Internet was employed. It adapted common ethnographic participant-observation procedures such as making a cultural entrée, gathering and analysing data, ensuring trustworthy interpretation, conducting membership checks and conducting ethical research in computer-medi...

This study attempts to design a verification model which uses to evaluate the academic graduate certificate because there is a challenging recently to differentiate the genuine certificate although the prominent educational institutional has issued the original to the graduates. This paper is implemented the Unified Model Language in order to guide...

Smart city is not just about equipping the city with sensors to collect and push electronic data to citizens for the sake of keeping in the trend of Internet of Things. What is far more important is to also equipping the citizens to become smart citizens. In this paper, we describe the journey of empowering the Malaysians citizens by considering HC...

This paper identifies citizens' experience in an ideation session for government online services. A purposeful sampling is applied to find subjects willing to participate on a particular date and able to explain their experiences in this domain in a reflective manner. This platform provides potential creative solutions to the problems. A sprint des...

This paper discusses on how netnography can be applied to gain an understanding on sensitive research topic in a high power distance culture. The study investigated the frustrations among practitioners in incorporating the User Experience Design (UXD) in software development process. Netnography has been applied to uncover the unspoken behaviors of...

This paper describes the process of quantifying the qualitative data in discovering the requirement of designing a glucose sensor for diabetic patients. A participatory design approach was conducted among stakeholders which include project managers, developers and users in early phases. Early phase of the design requires a problem gathering and ide...

In this paper, we share and reflect the current HCI practices between MIMOS Berhad and the academia, as an example of how industries such as MIMOS Berhad, can create, sustain and prolong the symbiotic collaboration between the two. We categorise the cooperation into two types: loosely and tightly couple cooperation.

This paper reports a questionnaire survey which is conducted at the iUser Conference in 2011. The iUser 2011 conference is expected to be the platform to discover the usability and user experience design practitioners from both academic and industry settings in Malaysia. A survey is adopted from the literature that attempted to assess the practice...

Web development must consider good design in order to satisfy user interaction. However, for many users, the interfaces of Web applications are still difficult and frustrating to use. Frustration may not only result in personal dissatisfaction and inefficient use, but may also have a bad effect in the workplace. One experience with misleading data...

This paper reports the user experience evaluation of four selected Islamic websites by Muslim users. The challenge of the Islamic websites is how to categorize them as Islamic websites. It is critical for the content to conform to Islamic ethics and principles. This study identifies a set of criteria for the literature for evaluating content of Isl...

This paper reports a survey result of usability awareness in the information technology (IT) industry. The survey involved 72 personnel who were IT-practitioners, non-IT practitioners and IT students based on their involvement in the IT development process. Generally, they require more exposure to understand the usability importance and practice. R...

This paper proposes a working definition and framework to evaluate content and design of Islamic Website. There are two studies described in this paper. Firstly, a single user study was conducted to examine fifty (N=50) Islamic websites in order to analyse the working definition of Islamic Website. Secondly, seventy-eight (N=78) Muslim Internet use...

Malaysia is located in Southeast Asia and comprises 13 states and three federal territories. Malaysia has a population of about 28.3 million people (Department of Statistics Malaysia 2009). According to the Department of Statistics, Malaysia, for the year 2009, Malaysia’s gross domestic product (GDP) and gross national income per capita are USD 42....

Despite the undeniable importance of usability and utility, one should not forget that people use Internet booking service for variety of reasons or in essence overlooked the vital intent. Online booking systems challenge the effectiveness of traditional way of booking process. Therefore the effectiveness of the task is crucial to support the user...

Although Human Computer Interaction (HCI) has been practised by Western countries over the last 40 years, very little is known about how HCI is being incorporated in Malaysian practices. We undertook a 12-week ethnographical study aimed at revealing HCI perceptions at different managerial levels in Information and Communication Technology (ICT) dep...

Why do we need automation? Many technologies cite three major reasons: to eliminate the dull, the dangerous, and the dirty routines. It is difficult to argue with this answer, but many things are automated for other reasons - to simplify a complex task, to reduce the work force, to entertain - or simply because it can be done. However, none of the...

Computer applications should be enjoyable to use, do useful things and enhance the lives of people who use them. In the days of the web, issues of usability are critical to computer application such as e-commerce. Usability is re-defined as trade-off between increasing the user’s motivation to encourage exploration and purchasing in e-commerce, and...

Whilst telecommunication adoption within Malaysia is widespread, the number of Website activities related to mobile phone usage/marketing is declining or static. The study has investigated four telecommunication Websites, which had the same content and constant information structure, to be evaluated using heuristics evaluation method. The subjects...

Even though researchers have introduced Human Computer Interaction (HCI) methodologies, since 1980’s, Malaysia’s user interface is still considered inadequate. Despite being aware of the importance of usable design, several non-technical issues have more significant influence towards poorly designed user interfaces in Malaysia. This paper reports...

This paper intends to reflect a human information processing model as a cognitive design assistant tool which supports multimedia design and/or Human Computer Interaction (HCI) education. The tool covers selection of multimedia elements and guidance of what process involve in the mind for such selection or combination. Hence, provide heuristics of...

As new technologies are developed, complex functions and various user tasks require that more design options and design disciplines are applied. Realizing the importance of these technologies, many design methods and guidelines have been developed and refined by testing in industry. These methods and guidelines cover analysis and specification on i...

e-Commerce websites that are not structured or planned can convey the wrong message to users at best and at worse are the cause of fatigue and stress. A poorly-constructed interface will repel users, lose sales, do damage to a company’s brand, and simply become an irrelevance to the business. An excess of visual, text and/or audio information burde...