Huub Ruel

University of Twente | UT · University College Twente

Corporate Governance and Catholic Social Teaching (CST) may not sound like the most obvious couple. However, CST does have a lot to offer to the world of business and corporate governance in terms of an ethics and morality that can be a guide to in a dynamic, demanding and challenging context. This chapter presents a systematic literature review (2...

Catholic Social Teaching (CST) developed a view on the purpose and the role of business in society. This view found its fundament in the Papal Encyclical Letter Rerum Novarum published in 1891. CST considers a business as a community of persons working together to serve the common good. This view deviates from today’s dominant shareholder-focused o...

The hospitality industry relies on the sourcing and development of talent to deliver excellent customer experiences and interactions in a 24/7 environment. Talent Management Innovations in the International Hospitality Industry explores both research and practical perspectives on contemporary talent management, presenting a diverse range of stakeho...

Casino capitalism is a dead-end street. It has brought us to the situation in which humanity finds itself today. But Stakeholder Capitalism is not the alternative since it is still based on classic economic assumptions. It will therefore never contribute to solving the negative impact of casino capitalism. Catholic Social Teaching (CST)-based capit...

Purpose This paper aims to explore how artificial intelligence (AI) technologies have redefined the hospitality industry. It develops a theoretical framework to evaluate its impact on employee engagement, retention and productivity levels, stemming from its potential implications for service quality and customer satisfaction. Design/methodology/ap...

Purpose This paper aims to develop a theoretical framework to understand the role of leadership and organizational learning in intra-organizational digital business strategizing, to contribute to our understanding of how digital business strategies emerge. Design/methodology/approach Based on a theoretical analysis of relevant literature to connec...

Purpose The hospitality and tourism industry faces a number of workforce challenges, especially the high turnover rates and associated replacement costs associated with continually identifying and hiring new employees. The purpose of this paper is to discuss how hospitality and tourism organizations can use electronic human resource management (eHR...

Multinational corporations (MNCs) are operating in an increasingly demanding international business arena. This forces them to maintain a ‘license to operate’ and legitimacy. The COVID-19 pandemic and its aftermath have increased the pressure due to its global societal and economic impact. Over the past two decades increasing attention has been pai...

This presentation analyzes business ethics through the lens of Buddism, Christianity, Islam, Judaism and Hinduism and then compares theology and practice. The key question that will be answered is: How can world religions inform business ethics and are more religious countries better places for business ethics? The answer is that all the five major...

There is currently a proliferation of digital analytics and machine/artificial intelligence (AI) productivity tools for creating and sustaining competitive advantage through strategic flexibility. Transformational e-HRM enables organizations to achieve and sustain competitive advantage through exploitation of these new productivity tools and approa...

On March 28-29, 2019, Hotelschool The Hague organised a research symposium on Hospitable futures: Preparing talents and understanding the technology to create meaningful encounters. In line with the school’s research vision, the symposium was meant to bridge the gap between academic research and the insights and concerns of practitioners. At the sy...

Many organisations view talent management (TM) as perhaps the most critical challenge of this century. Consequently, it would seem vital that multinational corporations essayed to employ talent pools (TPs) to identify and manage talent more strategically. This paper examines critically the use of TPs as a core TM practice in multinational corporati...

Ruël, Huub Hospitality Research Centre Hotelschool The Hague Contact information: h.ruel@hotelschool.nl-Brusselselaan 2-2587 AH, The Hague (The Netherlands) Extended abstract The international hospitality business is a rapidly growing business responsible for millions of jobs. Identifying, attracting, recruiting and retaining the human talents who...

Purpose: Multinational corporations (MNCs) are experiencing a number of major challenges in the international business arena. Can business diplomacy help them to deal with these challenges effectively? In this introductory chapter we conceptualize and identify the relationship between MNCs' international business diplomatic activities and firm perf...

Today’s international business environment is very dynamic and volatile due to severe competition, more multinational businesses, especially from Asia, entering the international market, violent conflicts and wars in critical regions in the world and a rather unpredictable world economy after the financial crises, On top of that multinational ente...

In this paper the stakeholder management of start-ups is explored. In research within the domain of stakeholder theory the focus is mainly on established and larger firms. However it is interesting to explore the stakeholder management activities of start-ups, especially of start-ups who are challenging existing power relations within their busines...

Introduction of The Hague Journal of Diplomacy's special issue on 'Business Diplomacy'.

The global economy is in transition, meaning a shift to the East, and this impacts the way of doing business globally. As part of the shifting global economic power balance, the role of and the relationship between governments, international business, non-governmental organizations (NGOs), and interest groups are changing as well. Advanced economie...

In this short article we will call for more research on commercial diplomacy by international business scholars. We consider commercial diplomacy to be ‘the work of a network of public and private actors who manage commercial relations using diplomatic channels and processes’. (Lee 2004: 51), implying a ‘shift’ in what diplomacy is. We will present...

This article discusses the relationships between government and business, relating commercial diplomacy and international business success. It calls for more research on commercial diplomacy by international business scholars. It presents a short description of what commercial diplomacy is and most importantly, how, from an international business p...

The aim of this research is to contribute to the understanding of how commercial diplomats lobby for public procurement contracts. The institutional environment has ramifications for the manner of lobbying and for the practice of commercial diplomacy. This research brings together these streams of literature, and a conceptual model is developed. By...

The Waterfall approach has been the dominant approach for enterprise systems (ES) implementation since the 1970s. It offers ES project managers a simple, step-by-step way to make ES projects manageable and minimize drawbacks. The main criticism of this approach centres on its inflexibility regarding requirement uncertainty. In this article, the aut...

Digital advancements and discoveries are now challenging traditional human resource management services within businesses. The Handbook of Research on E-Transformation and Human Resources Management Technologies: Organizational Outcomes and Challenges provides practical, situated, and unique knowledge on innovative e-HRM technologies that add compe...

Research on Human Resource Information Systems (HRIS) implementation lacks theoretical depth and richness. For that reason this paper applies a theory to HRIS implementation developed by Gerardine DeSanctis and Marshal Scott Poole originally for studying information systems implementation, namely Adaptive Structuration Theory (AST). AST is based on...

The relationship between Advanced Information Technologies (AIT) and organization is complex. Several theories and approaches try to get grip on this complex relationship. Adaptive Structuration Theory (AST) (DeSanctis and Poole, 1994) is one of them. It introduces the concept of spirit of AIT as an important determinant of AIT appropriation. AIT w...

Office work plays an important role in Western economies, and the use of office technologies in this type of work is inextricably linked. People employed in office environments are confronted with an almost continuous introduction of new office technologies, as decision-makers in companies believe that the market drives them towards being very atte...

Office work plays an important role in Western economies, and the use of office technologies in this type of work is inextricably linked. People employed in office environments are confronted with an almost continuous introduction of new office technologies, as decision-makers in companies believe that the market drives them towards being very atte...

The relationship between Advanced Information Technologies (AIT) and organization is complex. Several theories and approaches try to get grip on this complex relationship. Adaptive Structuration Theory (AST) (DeSanctis and Poole, 1994) is one of them. It introduces the concept of spirit of AIT as an important determinant of AIT appropriation. AIT w...