Hui Yin Chuah

• Research Associate at Asia School of Business

Purpose This paper aims to provide an in-depth conceptualization of service exclusion by drawing on our exploratory research as well as thick and rich insights from the authors’ qualitative data. Design/methodology/approach Qualitative research was used to explore service exclusion practices against customers experiencing vulnerabilities. A total...

In developing countries with limited resources available for aid distribution, community-based organizations have been pivotal in providing emergency relief to marginalized groups during the COVID-19 pandemic and its subsequent lockdown(s). Using the theory of power–dependence relations and resource dependency theory, this paper explores the realit...

Background: Given the urgent need for help amongst vulnerable populations throughout the coronavirus disease 2019 (COVID-19) pandemic, civil society organizations (CSOs) and members have stepped up to provide support for impacted communities. The process of responding to these urgent needs reflects the agency and resilience of civil society members...

Background: Globally, vulnerable populations have been disproportionately affected by the COVID-19 pandemic and subsequent responses, such as lockdown measures and mass vaccinations. Numerous ethical challenges have arisen at different levels, be it at the policy-making level or on the ground. For example, policymakers have to contain a highly cont...

Background: Given the urgent need for help amongst vulnerable populations throughout the coronavirus disease 2019 (COVID-19) pandemic, civil society organizations (CSOs) and members have stepped up to provide support for impacted communities. The process of responding to these urgent needs reflects the agency and resilience of civil society members...

Background: Globally, vulnerable populations have been disproportionately affected by the COVID-19 pandemic and subsequent responses, such as lockdown measures and mass vaccinations. Numerous ethical challenges have arisen at different levels, be it at the policy-making level or on the ground. For example, policymakers have to contain a highly cont...

The sharing economy has grown significantly in recent years and is expected to expand further in the future. While many proponents suggest that it will lead to inclusive and sustainable development, some sceptics are critical about its promise of inclusivity, particularly for marginalised populations at the base of the pyramid (BoP). In this chapte...

How do refugees economically cope in host countries where they have no legal right to work? Most Southeast Asian countries have not ratified the 1951 United Nations Refugee Convention. This implies that many refugees in this region do not enjoy any protection from the law, do not possess the legal right to work, and often resort to participation in...

Practitioners’ experiences and perspectives on social interventions with refugees are underexplored in Southeast Asia. This gap limits the ability to create impactful public policy in the region. In this report, we present findings from an interdisciplinary research workshop held in Kuala Lumpur in 2018. The workshop included sixty individuals from...

The COVID-19 pandemic has caused a global crisis, and, while Malaysia has controlled the infection more than most countries with early exposure to the virus, the Movement Control Order (MCO) has required major economic sacrifices. This, in addition to a COVID-19-caused global economic slowdown, threatens a budget crisis for Malaysian households. Ma...

Exchange rate risk remains a key concern for export-oriented economies in Southeast Asia. Traditionally, export performance is thought to be adversely affected by exchange rate appreciation and high exchange rate volatility. Nonetheless, in the context of global value chains where export production relies heavily on imported inputs, the trade effec...

Purpose Malaysia and Singapore had parted for more than five decades. Much of the existing literature concerned about the bilateral ties between two economies focusing on the political economy perspective. This paper adopted annual competitiveness analysis for the Association of Southeast Asian Nations (ASEAN) in order to provide insights on the e...