Hui Shan Loh

• Singapore University of Social Sciences

Purpose-The escalating frequency and complexity of global humanitarian crises, such as the COVID-19 pandemic and geopolitical conflicts, highlight the need for resilient and sustainable humanitarian supply chains. This study aims to identify the supplier evaluation criteria and develop a comprehensive supplier evaluation framework that enhances the...

Following the global trend, diverse digital tools are being adopted in the maritime industry. This development is especially relevant for Singapore, an island maritime nation of great significance in global trade. Therefore, understanding the maritime stakeholders’ perspectives is crucial in identifying critical factors affecting digital technology...

Procurement is essential to the success of humanitarian missions, yet it is relatively under-researched. This may hinder the progress in the research area and limit its potential for positive practical impact. The study aims to characterise the body of knowledge in humanitarian procurement, assess the research-practice gap, and propose future resea...

Purpose The introduction of digitalisation in the shipping industry has fundamentally transformed traditional business models. This necessitates an investigation of its impact on customer satisfaction. This study aims to adapt the technology acceptance model in its survey instrument design to understand and evaluate customer satisfaction of shippin...

The last-mile delivery industry has been adapting and implementing innovations to enhance its overall service. With the ubiquity of e-commerce, the number of parcels to be delivered rapidly increased. This created logistics and urban-transport challenges, especially in densely urbanised and populated areas – such as Singapore. Singapore, a tropical...

The ship recycling industry is a labor‐intensive field that often grapples with the issue of workers not adopting appropriate practices that are environmentally friendly and safe. However, the existing literature largely overlooks the consideration of workers' environmentally friendly and safety behaviors. Therefore, this study aims to explore the...

Guangdong Province enjoys a very high economic status in China especially in terms of port construction. In response to the port development directions in China, the Guangdong government released a policy about the construction of Guangdong ports in the next 15 years. Based on the policy, this study proposes to evaluate the port efficiency of major...

In light of digitalization, the objectives of this study are to (1) identify the emerging, core competencies of maritime business educators (MBE) and (2) examine their effects on perceived teaching performance. A systematic review of the contemporary literature was first performed to build a competency framework. Subsequently, an online survey was...

Purpose With the advent of technological connectivity and access to massive data, the possibilities of augmenting Lean Six Sigma’s Define-Measure-Analyze-Improve-Control (LSS’s DMAIC) problem-solving approach with advanced technologies are enormous. This paper aims to examine digital transformations (DT) of supply chains from a process improvement...

Purpose Ship chandlers’ trucks are now facing challenges owing to their job characteristics, which will lead to low productivity of trucks, congestions and pollutions at the port. The aim of this paper is to identify important causes and the effects of low truck productivity at the port under the demand of sustainable development. Design/methodolo...

This paper reviews and compares the opportunities and challenges in terms of port and intermodal development in China and India—the two fast-growing economic giants in the world. The study analyzes the future direction of these two countries’ port-hinterland intermodal development from the sustainability perspective. Both China and India face some...

Blockchain has the potential to improve the efficiency and transparency of maritime businesses and operations. Nevertheless, few studies have been conducted to identify the key challenges and critical success factors (CSFs) of blockchain implementation in the maritime industry. A case study approach based on Singapore's maritime industry is adopted...

E-tailing is an important feature of e-commerce in general. This is particularly true for the Dell Corporation (Dell). Literature on Dell generally focuses on its competitive features in direct sales, products and services, overlooking its e-consumer protection. This paper aims to address this gap by reviewing the information available on Dell’s (A...

The selection of airport is an important consideration for low-cost carriers (LCCs) to remain cost competitive. The objective of this study is to identify and rank the airport selection criteria of LCCs. Based on reviewing the existing literature, five main factors comprising 16 sub-factors were developed. The factors were first validated by three...

NTUC FairPrice Co-operative Ltd (NTUC FairPrice) was launched in Singapore. As a cooperative, the mission of NTUC FairPrice is different from other commercial or for-profit business entities. It has focused on serving the community, meeting the needs of its members as well as improving their lives. From having one outlet at the time of establishmen...

Reducing the incidence of seafarers’ workplace injuries is of great importance to shipping and ship management companies. The objective of this study is to identify the important influencing factors and to build a quantitative model for the injury risk analysis aboard ships, so as to provide a decision support framework for effective injury prevent...

Demand for sea space brought about by increasing container-shipping traffic has important implications on how this space is managed and used. This is particularly important given the long-term nature, high-asset specificity, high- opportunity cost of investment, and significant economic impact of container port activity on a locality. The challenge...

Adaptive neuro-fuzzy inference system (ANFIS) was applied to predict the risk of near-miss incidents during tanker shipping voyages. Firstly, near-miss incidents recorded by a global tanker shipping management company were analysed. Four variables—type of operation, vessel’s location, on-board position, and harm potential were selected to train and...

This paper proposes a quantitative human reliability analysis (HRA) model based on fuzzy logic theory, Bayesian network, and cognitive reliability & error analysis method (CREAM) for the tanker shipping industry. The common performance conditions (CPCs) in conventional CREAM approach are custom-modified to better capture the salient aspects of the...

The ability to motivate and retain seafarers is a critical manpower issue in view of global labour shortage and high turnover rate among seafarers. The objective of this paper is to analyse the core determinants of job satisfaction and performance of seafarers. A survey was administered on 116 seafaring officers and the obtained data were analysed...

Bayesian Network (BN) is often criticized for demanding a large number of crisp/exact/precise conditional probability numbers which, due to the lack of statistics, have to be obtained through experts’ judgment. These exact probability numbers provided by the experts often carry a high level of epistemic uncertainty due to the incompleteness of huma...

A port with reliable operations and management plays a pivotal role in ensuring supply chain continuity, given the integral role of ports in supply chains nowadays. As supply chain parties are closely linked to each other in today's globalised trade, any disruption at ports will have negative impacts on other supply chain players. This paper evalua...

Purpose The purpose of this paper is to provide a risk assessment of port-centric threats that may have adverse effects on supply chain continuity from the perspectives of port operators and port users, thereby determining the significance of these threats to supply chain disruptions. Design/methodology/approach Drawing on literature review and...

Safety is always a critical focus of the shipping industry, and it is well recognised that human factor is one of the major causes of accidents and breakdowns in shipping sector. In this study, a quantitative cognitive reliability and error analysis method (CREAM) is developed that provides point estimates of the human error probability (HEP) in ta...

In the contemporary port business environment, port resilience is of paramount importance for supply chain continuity. A result of the increased integration of ports into supply chains is ports’ potential to supply chain disruptions. This paper introduces a PSCD management model that incorporates the application of risk management, business continu...

Port functionality is a significant and important aspect of cargo transportation. Previous studies have identified a list of port-related supply chain disruption threats and developed a management model that seeks to address these threats. This paper adds value to these related studies by comparing four consequences of an example of these threats:...

Global manufacturing trends may have profound implications for regional port development. This paper studies Hong Kong port (HKP), which has been one of the world's busiest container ports since the 1990s. In recent years, global manufacturers have started to move away from its primary cargo base, the Chinese Pearl River Delta. This study investiga...

Purpose – The function of a port has evolved from a platform providing simple loading and unloading activities to a gateway that opens up numerous opportunities that proliferate economic benefits. The effects of globalization and modern supply chain trends have reinforced the role that ports play in supply chains. This calls for contemporary studie...

The increased importance of ports makes them a vulnerable node as a port-related disruption can generate domino effect on a network of supply chains. The vulnerability of ports thus needs to be addressed to ensure the functionality of ports and enhance supply chain resilience. This paper synthesizes the current literature into a management model th...

The increasing need for shipping lines to offer door-to-door services is driven by factors such as globalisation and growing demand from customers. Door-to-door services are mostly offered through the logistics arms, which are the logistics subsidiaries and internal logistics departments of shipping lines. This paper seeks to analyse door-to-door t...