Hongxiu Li

Tampere University | UTA · Department of Information and Knowledge Management

Purpose Humanoid social robots (HSRs) are an innovative technology revitalizing various service sectors, such as the hospitality industry. However, limited research has explored how anthropomorphic features of HSRs influence user satisfaction with the services delivered by HSRs. To address this, a research model was proposed to evaluate how three d...

Prior information systems (IS) literature has argued the significance of data analytics capabilities (DAC) in business organizations for extracting the potential of data and data analytics. Organizational culture (OC) also plays an important role in the development of technology related capabilities in business organizations. However, there is a ga...

Organizations are looking for ways to develop their data analytics capabilities (DAC) since DAC can affect their competitive advantages. The relevance of organizational learning for developing organizational capabilities has been highlighted in information systems (IS) literature, however, there is a lack of knowledge on how organizational learning...

Purpose The information systems (IS) literature has indicated the importance of data analytics capabilities (DAC) in improving business performance in organizations. The literature has also highlighted the roles of organizations’ data-related resources in developing their DAC and enhancing their business performance. However, little research has ta...

Purpose The purpose of this study is to examine how the interplay of stressor (e.g. fear of missing out, FoMO) and strains (e.g. perceived social overload, communication overload, information overload and system feature overload) in social networking sites (SNS) use can contribute to users’ SNS fatigue from a configurational view. Design/methodolo...

The anthropomorphic features of humanoid social robots (HSRs) have been contended to hold significance in understanding users’ behavior regarding HSRs. However, there is a lack of research examining how HSRs’ different anthropomorphic features could trigger users’ cognitive and behavioral responses. Utilizing social response theory as a foundation,...

Purpose The study explores the extent to which business analytics can address business problems using the task-technology fit theory. Design/methodology/approach The qualitative research approach of pattern matching was adopted for data analysis and 12 semi-structured interviews were conducted. Four propositions derived from the literature on task...

Recent technological developments have enabled social robots’ engagement in hotel services. Customer emotions in social robots use in hotels play important roles in understanding human-robot interactions (HRI). However, the underlying factors inducing customer emotions in social robots use remain underexplored. By employing text mining and content...

Prior literature shows that social media could be used to forecast political elections. Most studies have focused on a single social media platform, and few studies have explored the use of social media data across multiple platforms to make election predictions. Though candidates’ personal attributes have also been suggested as critical factors af...

Digital technologies have been found to transform our society. During and after the COVID-19 pandemic, more and more people have started their usage of digital sports. However, little research has provided a deep understanding of the user experience of digital sports at the individual participant level. To address the research gap, this study explo...

Purpose In this study, the authors sought to investigate how the implicit social ties of both project owners and potential backers are associated with crowdfunding project success. Design/methodology/approach Drawing on social ties theory and factors that affect crowdfunding success, in this research, the authors developed a model to study how pro...

Recently, social robots have been employed in hotels to deliver their services. Nevertheless, there is a lack of knowledge on whether robotic services could enhance customer satisfaction. Incorporating 4053 online reviews from TripAdvisor, this study investigates the relationships between six different emotions (joy, surprise, anger, disgust, fear,...

Virtual reality (VR) sports have become a new phenomenon and have attracted the attention of both practitioners and academics. Emotion has been suggested to be an important lens to understanding individuals’ information system (IS) use experience. However, few studies have attempted to differentiate the factors triggering users’ various emotions in...

Data analytics capabilities (DAC) have become important for business organizations in delivering successful digital services to their customers. The success of digital services depends on how efficiently business organizations can deploy DAC in association with other organizational capabilities. Prior information systems (IS) literature has also ar...

Since the value co-creation (VCC) concept was introduced as an alternative to the traditional value creation model, VCC has been studied in various contexts. The literature has mostly focused on a specific research context or a specific type of stakeholder group, leaving a comprehensive view of the stakeholders’ value elements in VCC poorly underst...

Purpose To understand the mechanisms underlying social media discontinuance behavior, this study explores factors affecting social media discontinuance behavior from the perspective of social cognitive theory (SCT). Design/methodology/approach Based on SCT, this study puts forward a theoretical model incorporating habit, excessive use and negative...

Purpose This study investigates how social interaction-oriented content in broadcasters' live speech affects broadcast viewers' purchasing and gift-giving behaviors and how broadcaster popularity moderates social interaction-oriented content's effect on the two different behaviors in live-streaming commerce. Design/methodology/approach A research...

Purpose To cope with the COVID-19 pandemic, contact tracing mobile apps (CTMAs) have been developed to trace contact among infected individuals and alert people at risk of infection. To disrupt virus transmission until the majority of the population has been vaccinated, achieving the herd immunity threshold, CTMA continuance usage is essential in m...

Facial recognition payment (FRP) technology has been used as an innovative digital approach to payment services. This study develops a model to investigate how user trust—including trust in FRP service providers and FRP—affects users’ continuance intentions toward FRP services. We also propose that trust in FRP itself is affected by perceived vulne...

This current study examines how research themes and trends have developed in the e-commerce field, aiming to provide a comprehensive understanding of e-commerce research based on prior literature. To answer this question, the current study applied a bibliometric method, word co-occurrence (co-word) analysis, to identify core research themes and tre...

Virtual Reality (VR) or Augmented Reality (AR) offers practitioners unprecedented opportunities to boom their businesses, such as in the e-commerce context. However, there is a lack of holistic understanding of the application of VR/AR in e-commerce based on the literature. To address the above research gap, the current study conducts a literature...

Social robots have been increasingly popular during the past decade. Anthropomorphism is identified as a critical factor affecting social robots’ acceptance. A conceptual model is proposed to examine social robots’ user acceptance based on the theory of the uncanny valley. User perception of the anthropomorphism level (low, medium, and high) of soc...

Digitalization has made large amounts of data available for business organizations and the availability of data can also enhance their business performance and transform their business. To deploy data for value creation, business organizations should have data-related resources and build capabilities using these resources. The objective of this res...

BACKGROUND Various intelligent physical robots based on artificial intelligence have been developed and it has been argued that they will bring about dramatic change in our lives and society. Intelligent physical robots have gained the attention of practitioners and academics in the healthcare field. Though studies have researched intelligent physi...

Background Intelligent physical robots based on artificial intelligence have been argued to bring about dramatic changes in health care services. Previous research has examined the use of intelligent physical robots in the health care context from different perspectives; however, an overview of the antecedents and consequences of intelligent physic...

Although the effect of temperature on consumers is ubiquitous, little is known about how temperature affects consumers’ attitudes toward nostalgic advertising. Drawing on embodied cognition theory, this study explores the effect of temperature on consumers’ attitudes toward nostalgic advertising through the mediator of the affective system. Based o...

Anthropomorphism of social robots has been argued to be an important factor that determines individuals’ usage of social robots. Little research on social robots has explained how the anthropomorphic design of social robots affects users’ social responses to social robots and how social responses further affect user acceptance of social robots. Dra...

Business organizations are increasing their investments in resources related to data analytics. However, these investments would not be transferred to business value unless business organizations use these resources efficiently for value creation. Prior literature has suggested that data analytics capabilities (DAC) are critical in generating value...

Purpose The purpose of the paper is to examine how media synchronicity facilitates the emergence of social exchange (i.e. trust and reciprocity) in organizations’ information and communication technology (ICT)-mediated interactions. A model of media synchronicity in organizational social exchange (MSiOSE) is proposed. Design/methodology/approach T...

Purpose This research explores the impacts of content-generating devices (mobile phones versus personal computers) and content features (social content and achievement content) on consumer engagement with marketer-generated content (MGC) on social media. It also examines these factors' interaction effects on consumer engagement. Design/methodology...

The anthropomorphic features of social robots are closely linked to user acceptance of social robots. Few studies have examined how anthropomorphic features affect user perceptions of the functions of social robots, a factor that can drive user acceptance of social robots. To answer this question, this study proposes a research model to investigate...

Purpose Drawing on attribution theory, the current paper aims to examine the effects of review content structures on online review helpfulness, focusing on three pertinent variables: review sidedness, information factuality, and emotional intensity at the beginning of a review. Moreover, the moderating roles of reviewer reputation and review sentim...

Adverse meteorological conditions and air pollution resulting from human activities, such as extreme weather and smog, adversely affect the global tourism industry. However, such impacts are difficult to quantify. This study strives to quantify the adverse impact of air pollution on foreign tourists’ revisiting behaviors to China by analyzing large...

Purpose The purposes of this paper are to (1) explore how personality traits pertaining to the dominance influence steadiness compliance model manifest themselves in terms of user interaction behavior on social media and (2) examine whether social interaction data on social media platforms can predict user personality. Design/methodology/approach...

Purpose Although knowledge sharing in online communities has been studied for many years, little is known about the determinants for individuals' knowledge sharing in online health communities (OHCs) surrounding smoking cessation. Examining the determinants of knowledge sharing in such OHCs from the social capital perspective may prove particularly...

Purpose Social media platforms are currently facing the challenge of declining user activity. Building on the push–pull–mooring (PPM) framework, the current study developed a research model to evaluate factors that affect Facebook discontinuance. Design/methodology/approach The proposed research model assessed how push factors (e.g. Facebook fatig...

Data analytics capabilities (DAC) create value for organisations. Prior literature has shown that organizational DAC are associated with different factors and lead to different value propositions. To provide a comprehensive understanding of both the antecedents and consequences of DAC in organizational context, this study examines the antecedents a...

Research on Artificial Intelligence (AI) robots has surged as an important topic in Information Systems (IS) domain. Although much research is empirically conducted, the available literature is fragmented and there is a lack of comprehensive understanding of current literature on service robots. Based on a review of 55 selected articles published i...

Purpose An empirical study investigated the antecedents to perceived usefulness (PU) and its consequences in the context of smoking cessation online health communities (OHCs). Design/methodology/approach To validate a research model for perceived informational support, perceived emotional support and perceived esteem support, the authors conducted...

Introduction. With the increasing availability of information on the Internet, online rumours have become prevalent, and it is not uncommon for search engines to return unverified rumours about health. However, false information in such domains may lead to serious consequences if it gains users' trust. An understanding of the characteristics of onl...

The chapter is a Preface for the 8th international conference on Well-being in the Information Society (WIS).

This paper aims to provide a comprehensive understanding of the evolution of major research themes and trends in e-learning research. A co-word analysis is applied for the analysis of the 21,656 keywords collected from 7214 articles published in 10 journals in the field of e-learning from the years 1999 to 2018. Specifically, a cluster analysis, so...

Prior research has shown that organizational capabilities can help enhance competitive advantages. However, organizational capabilities are also required to develop in order to keep up with the dynamic environment or changing business environment. Over the last decade, data has been introduced as a new business resource in organizations, which brin...

While users’ discontinuance of use has posed a challenge for social media in recent years, there is a paucity of knowledge on the relationships between different dimensions of overload and how overload adversely affects users’ social media discontinuance behaviors. To address this knowledge gap, this study employed the stressor–strain–outcome (SSO)...

Based on social cognitive theory, this study proposes a research framework to investigate two different social media discontinuance behaviours: reduced usage and abandoned usage. Specifically, perceived technology overload, information overload and social overload are the environmental factors that induce negative personal states, including dissati...

Studies of knowledge communities have focused predominantly on contributors who ask questions and/or post replies, while little research has examined the contributions of those who neither pose questions nor suggest answers in knowledge communities. To illuminate member contributions of various sorts, this study evaluated user contribution to knowl...

Researchers refer to various theories to investigate the distinct relationships between importance, performance, and the (a)symmetric impact of service attributes on customer satisfaction (CS). However, a fully integrated model that would allow practitioners to automatically execute analyses to optimize their service offerings in a competitive land...

This study aims to reveal the distribution of topics, and the associations among them, in information behavior research from 2009 to 2018. Working with a collection of 6744 publications from the Web of Science database, co-word analysis is used to investigate the overall topic structure, the associations among the topics, and their evolution in dif...

Purpose Building on the three-factor theory, this study aims to unravel how the role of hotel attributes such as basic, excitement and performance factors could differ in accordance with different hotel star ratings and distinct customer segments. Design/methodology/approach This study explores the asymmetric effects of hotel attributes on custome...

Purpose The purpose of this paper is to show how different combinations of the subdimensions of electronic word-of-mouth (eWOM) information quality (consisting of its accuracy, completeness, relevance, timeliness, and sidedness) may affect consumers' eWOM use behavior from a configurational approach. Design/methodology/approach Based on a synthesi...

This book constitutes the refereed proceedings of the 8th International Conference on Well-Being in the Information Society, WIS 2020, held in Turku, Finland, in August 2020. Due to the COVID-19 pandemic the conference was held online. The 19 revised full papers presented were carefully reviewed and selected from 25 submissions. The submitted pape...

Survey-based research on hotel re-patronage is based largely on hotel customer satisfaction measurements and stated re-visit intentions. Less is known about actual re-patronage and evolving traveler preferences in re-visit situations. Online reviews enable longitudinal analyses of individual travelers' hotel assessments. Scrutinizing accommodation...

Increasingly, researchers have come to acknowledge that consumption activities entail both utilitarian and hedonic components. Whereas utilitarian consumption accentuates the achievement of predetermined outcomes typical of cognitive consumer behavior, its hedonic counterpart relates to affective consumer behavior in dealing with the emotive and mu...

The advent of academic social networking sites (ASNS) has offered an unprecedented opportunity for scholars to obtain peer support online. However, little is known about the characteristics that make questions and answers popular among scholars on ASNS. Focused on the statements embedded in questions and answers, this study strives to explore the p...

Purpose The purpose of this study is to understand the antecedents and consequences of the perceived usefulness (PU) of travel review websites. Design/methodology/approach An integrated model was proposed and 199 valid data were collected via a questionnaire survey from an online travel service company. The partial least squares structural equatio...

Social commerce platforms have gained prominence in e-commerce, as social media has become an integral part of users’ online activities. Therefore, firms have been either developing or utilizing social commerce platforms to increase user engagement by adding social shopping facility onto their electronic commerce platforms. However, managing user e...

Building on perceived value theory, this study employs fuzzy set Qualitative Comparative Analysis (fsQCA) to derive configurational models that embody causal conditions for predicting users' continuance intention towards social media. From reviewing extant literature, we advanced four value dimensions to be gained from social media usage, namely he...

Introduction. Personality and trust have been found to be important precursors of information­ sharing behaviour, but little is known about how these factors interact with each other in shaping information­sharing behaviour. By integrating both trust and user personality into a unified research framework, this study examines how trust mediates the...

Purpose This study aims to examine the factors driving an individual’s behavioural intention to adopt mobile learning in higher education. Design/methodology/approach Data were collected from university students in China via a survey. A total of 192 valid responses were collected. Structural equation modelling was used to assess the research model...

Predicting an electoral outcome using ‘big’ social media data is a new research theme that has emerged due to the exponential growth of social media. Mainstream research in this field focuses on Twitter and Facebook. This study examines the extent to which Facebook Likes can be used to predict electoral outcomes. The study was conducted in Finland,...

This study leveraged the advantages of user-generated reviews with the aim of offering new insights into the determinants of hotel customer satisfaction by discriminating among customers by language group. From a collection of 412,784 user-generated reviews on TripAdvisor for 10,149 hotels from five Chinese cities, we found that foreign tourists, w...

This book constitutes revised selected papers from the 15th Workshop on e-Business, WeB 2016, held in conjunction with the International Conference on Information Systems, ICIS, in Dublin, Ireland, in December 2016. WeB 2016 provided a forum for scholars to exchange ideas and share results from their research. Original articles addressing a broad c...

In information systems (IS) literature, there is ongoing debate as to whether the field has become fragmented and lost its identity in response to the rapid changes of the field. The paper contributes to this discussion by providing quantitative measurement of the fragmentation or cohesiveness level of the field. A co-word analysis approach aiding...

Affected by the factors like population, economic and geographic conditions, accommodation offerings are inherently different at different cities and characterized with their specific features. This heterogeneity is not limited to the supply-side but covers the demand-side as well. For instance, business and leisure tourists may favor different tra...

Purpose – The purpose of this paper is to model the effect of alternative products in motivating consumers’ e-service switching behavior in the context of the social network game (SNG) industry. In particular, the effects of both alternative attractiveness and change experience on switching behavior are quantified. Design/methodology/approach – Wi...

Purpose – User-generated content (UGC), i.e. the feedback from consumers in the electronic market, including structured and unstructured types, has become increasingly important in improving online businesses. However, the ambiguity and heterogeneity, and even the conflict between the two types of UGC, require a better understanding from the perspe...

This study proposed a research model to explore the WOM behaviour of e-service users based on the IS post-acceptance model. The research model was empirically tested in the research context of online travel services with data collected in China. The research results indicate that perceived usefulness and user satisfaction affect e-service users' WO...

This book constitutes the refereed proceedings of the 6th International Conference on Well-Being in the Information Society, WIS 2016, held in Tampere, Finland, in September 2016. The 21 revised full papers presented were carefully reviewed and selected from 42 submissions. With the core topic "Building Sustainable Health Ecosystems" WIS 2016 focus...

This paper demonstrates the use of technology in enabling and facilitating collaborative teaching in an IS project management teaching case in the virtual environment. The motivation and objectives of the Synergizer case (IS project management case), the adopted methodology for the case development and the underlying theory for the teaching process...

An important limitation of regression-based analysis stems from the assumption of symmetric relationships between variables, which is often violated. To overcome this limitation within IS research, we propose the use of the fuzzy-set qualitative comparative analysis (FsQCA) method. The paper elaborates on the rationale for applying this approach to...

It has long been a challenge for online game providers that online game players frequently switch to alternative games without much hesitation. Current IS continuance theories are mainly developed to interpret user continuance of general utilitarian IS and are ineffective in interpreting user continuance of hedonic IS. In this study based on the us...

What mechanism links climate change and social change? Palaeoanthropological analysis of human remains suggests that abrupt climate change is linked to societal restructuring, but it has been challenging to reliably identify the exact mechanisms underlying this relationship. Here we identify one potential mechanism that can link climate to behavior...

What mechanism links climate change and social change? Palaeoanthropological analysis of human remains suggests that abrupt climate change is linked to societal restructuring, but it has been challenging to reliably identify the exact mechanisms underlying this relationship. Here we identify one potential mechanism that can link climate to behavior...

Purpose – The purpose of this paper is to examine the continued usage of mobile instant messaging (IM) from the perspectives of both motivators and inhibitors. Design/methodology/approach – To cast light on the motivators and inhibitors of continuance intention (CI) to use mobile IM, 268 responses from Chinese mobile IM users were collected via an...

Purpose – The purpose of this paper is to examine and quantify how various uncertainties result in different perceived risk dimensions that hinder mobile payment (m-payment) acceptance. Design/methodology/approach – An uncertainty-risk-value framework was proposed based on perceived risk theory, prospect theory, and perceived value theory. Structu...

Retaining users and facilitating their continuance usage are essential for mobile service providers to increase both revenues and profits. This research integrates the perspectives of network externality and switching costs to propose a model for investigating the continuance usage of mobile instant messaging services. Network externality arises fr...

Introduction. The popularity of social question and answer sites has made it an important and convenient source for obtaining knowledge. This study quantifies how three different system characteristics (interface design, interaction and answer quality) affect users’ perceptions (perceived usefulness, perceived ease of use and perceived enjoyment),...

With the wide penetration of Internet, online hotel reviews have become popular among travellers. Online hotel reviews also reflect customer satisfaction with hotel services. In this study we use online hotel reviews to classify the attributes of customer satisfaction with hotel services. The empirical data was collected via Daodao.com, the Chinese...

Retaining users and facilitating continuance usage are crucial to the success of mobile social network services (SNS). This research examines the continuance usage of mobile SNS in China by integrating both the perspectives of social influence and privacy concern. Social influence includes three processes: compliance, identification and internaliza...

Knowing the post-adoption behaviours of e-service users is important if e-service providers are to increase revenues and profits. This study develops a model to investigate the factors influencing two different post-adoption behaviours: 1) continuance intention to use e-services; and 2) Word of Mouth (WOM) behaviour. The research model is among the...