Holger Koelmann

• University of Münster

Given the public officials' importance in public sector digitalization, e-government-competence education must be designed in accordance with their individual needs. Only by fostering e-government-competences, or short, e-competences, can they actively participate in the transformative process. Although the importance of e-competences is evident, t...

Being involved in all facets of the digital transformation of the public sector, public officials play a pivotal role in successfully pursuing the transformative process. Hence, they must be equipped with the means to actively partake in creating a digitalized public sector, making the acquisition of e-government-competences indispensable. However,...

Comment sections have established themselves as essential elements of the public discourse. However, they put considerable pressure on the hosting organizations to keep them clean of hateful and abusive comments. This is necessary to prevent violating legal regulations and to avoid appalling their readers. With commenting being a typically free fea...

The information systems, e-business, and e-government literature has unanimously shown that trust and risk are antecedents of the use of information technology and technology-based services. However, a deeper understanding of the relationship between trust and risk, especially when taking into account the extensive knowledge created in fields such...

Digital technologies, particularly the internet, led to unprecedented opportunities to freely inform oneself, debate, and share thoughts. However, the reduced level of control through traditional gatekeepers such as journalists also led to a surge in problematic (e.g., fake news), straight-up abusive, and hateful content (e.g., hate speech). Being...

Digital services are ubiquitous in today’s world, marking it as the digital age. Public administrations are using information and communication technologies for decades now; however, public e-services are still not widely used by the intended users. Repeatedly, scholars highlight the importance of trust for the successful adoption of public e-servi...

Current research often tries to measure trust in technology or argues about the possibility or plausibility of trust in technology, while neglecting other influences Information Technology artefacts (IT) might have on situations involving trust. To broaden the outlook on this area, this article focuses on perspectives that can be taken in terms of...