Ho Kwong Kwan

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Verified

Ho Kwong verified their affiliation via an institutional email.

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• PhD in Organizational Behavior
• Professor (Associate) at China Europe International Business School

Despite the burgeoning literature on family-supportive supervisor behaviors (FSSB), FSSB congruence remains underexplored. Drawing on the person-environment fit perspective and data collection from the hospitality industry, we examine the congruence of FSSB supplied and needed for employees’ psychological empowerment and creativity. Performing a po...

Given the prevalence of employees’ workplace cheating behavior (WCB) and its cost to organizations, considerable scholarly effort has been invested in identifying both its antecedents and intrapersonal consequences. However, its interpersonal repercussions, particularly how and when WCB influences coworker relationships, remain underexplored. Our p...

Corporate social responsibility (CSR) initiatives are increasingly viewed as tools that benefit society and as essential drivers of employee behaviors. However, little is known about why firm CSR practices relate to employee behaviors in their non-work lives (i.e., work-to-family positive spillover) and those directed towards their coworkers (i.e.,...

Cheating is prevalent in workplaces and has a significant detrimental impact, and thus considerable scholarly research has been dedicated to investigating its antecedents. While various influential factors (e.g., performance pressure, perceived threats of COVID-19, leadership, and employee characteristics) have been identified, the effects of emplo...

In this study, we integrate work–family enrichment and upper echelons theories to examine how and when chief executive officers’ (CEOs’) family experiences impact their firms’ performance. We argue that CEO family harmony has an indirect effect on their firms’ product innovation performance through top management team (TMT) behavioral integration....

To examine the effects of perceived corporate social responsibility (CSR) on managers’ servant leadership, family-supportive supervisor behaviors (FSSB), ethical leadership, and unethical behaviors, this study theorized and tested a dual-pathway model centering on the mediating roles of prosocial motivation and moral disengagement and on the modera...

Drawing on the target-behavior mechanism and victim precipitation theory, we investigated the effect of the Dark Triad traits (i.e., Machiavellianism, narcissism, and psychopathy) on exposure to workplace ostracism. Through experimental and field studies, we found that individuals with high levels of Dark Triad traits were at high risk of being ost...

Purpose This study tested a holistic model that investigated the interaction effect of negative mentoring experiences and moqi (pronounced “mò-chee”) with a mentor—where moqi refers to a situated state between two parties in which one party understands and cooperates well with the other party without saying a word—on the protégés’ turnover intentio...

Although many studies have explored the benefits of empowering leadership for followers, the beneficial effect of such behavior for actors who demonstrate empowering leadership has been overlooked. Applying conservation of resources theory, we propose and test a model that determines why and when empowering leadership benefits actors. We use an exp...

The primary objective of this research is to examine the effects of green knowledge management (GKM) on green technological innovation (GTI) and sustainable performance in construction firms. The study also investigates the role of artificial intelligence (AI) as a moderator of the relationship between GKM and green human capital (GHC). A survey qu...

Based on social identity theory, this research investigates the mechanism between perceived organizational exploitation and employees’ organizational citizenship behavior. Using data collected from 340 supervisor–subordinate dyads in 6 hotels in China, our findings indicate that perceived organizational exploitation negatively influences employees’...

Academics and practitioners have long worked to reduce negative mentoring experiences. Drawing on social cognitive theory and expectancy–value theory, we examined the link between mentors' perceived organizational support and protégés' negative mentoring experiences, shedding light on the mediating effect of mentoring self‐efficacy and the moderati...

Corporate social responsibility (CSR) initiatives are increasingly being viewed not only as tools that benefit society but also as important drivers of employee behaviors. However, little is known about why and under what circumstances firm CSR practices relate to employee behaviors in their non-work lives (i.e., work-family positive spillover) and...

Moral identity is an important self-concept. Taking a social cognitive perspective, we propose an integrative framework to examine the relationships between moral identity and its antecedents, including demographic variables, personality traits, and organizational contexts (specifically leadership style and ethical climate). An analysis of the effe...

Purpose Public service organizations may improve the quality of services they offer citizens by instilling proactive behavior in their employees. This study aimed to provide insights on how high-involvement work practices may indirectly facilitate proactive behavior in frontline government employees via employee commitment. Methods A time-lagged a...

This study examines why and when family ostracism can have an adverse effect on employees’ customer service behaviors. Drawing on self-determination theory (SDT), we theorize the existence of moderated multi-mediation relationships between family ostracism and employees’ customer service behaviors (i.e., customer-oriented organizational citizenship...

Purpose Based on self-determination theory, this research paper aims to explore the implication of exploitative leadership for hospitality employees’ proactive customer service performance (PCSP) via harmonious passion for work (HPFW) and the moderating mechanism of power distance. Design/methodology/approach The authors’ sample included a total o...

Drawing on the perspective of causal reasoning and the social cognitive theory of moral thought and action, this study explores the mechanisms underlying the association between exposure to exploitative leadership and employee workplace deviance. The results of a time-lagged survey conducted in China reveal that exposure to exploitative leadership...

Drawing on the limited-strength model of self-regulation, we investigate how exploitative leadership can affect employees' service sabotage behavior. The findings from a sample of 264 supervisor–subordinate dyads indicate that exploitative leadership is indirectly related to employees' service sabotage through the experience of resource depletion....

Work and family are important life domains. This study investigates the relationship between employees’ perceptions of workplace ostracism and their provision of family social support. Integrating social impact theory and self-verification theory, the study provides a novel theoretical framework for examining the influence of workplace ostracism on...

Job insecurity is negatively associated with employees’ extra-role behavior. Studies of this negative impact often use a social exchange or stress–strain perspective to explain how job insecurity impairs employees’ extra-role behavior. This study offers an alternative account. Based on a conservation of resources perspective, the authors propose th...

Focusing on the interface between CEOs and top management teams (TMTs), we argue that CEO self-monitoring positively impacts a firm's pursuit of corporate entrepreneurship through the intervening role of TMT behavioral integration. We additionally argue that the impact becomes stronger as the firm's discretionary slack decreases because decreased s...

Performance pressure acts as a double-edged sword for employees. Based on an approach/avoidance framework, we theorize that performance pressure produces both positive and negative effects on employees’ in-role behaviors via approach motivation (i.e., self-objectification) and avoidance motivation (i.e., workplace anxiety), and work meaningfulness...

Drawing on the work–home resources model, this study investigated the relationship between sexual harassment perceived by employees in the workplace and their work–family enrichment. We considered the potential mediating role of employees’ organization-based self-esteem and moderating role of their polychronicity. Using two-wave time-lagged data co...

Workplace ostracism, which is regarded as “social death,” is rampant in organizations and has attracted significant research attention. We extend the understanding of workplace ostracism by conducting a meta-analysis of studies of the relationships between workplace ostracism and its consequences. We also explore the moderating effects of national...

Moral identity is an important self-concept. Taking a social cognitive perspective, we propose an integrative framework to examine the relationships between moral identity and its antecedents including personality traits and organizational context. An analysis of effect sizes drawn from 110 studies involving 44,441 participants shows that gender ha...

Based on social exchange theory, we investigate the impact of perceived exploitative leadership on frontline hospitality employees’ service performance. A three-phase analysis of 207 supervisor–subordinate dyads from three hotels in China demonstrates that exploitative leadership has a negative effect on frontline hospitality employees’ service per...

Purpose The purpose of this paper is to examine the effects of servant leadership on employees' promotive voice behavior and prohibitive voice behavior by focusing on the mediating role of job engagement and the moderating role of proactive personality. Design/methodology/approach Time-lagged data were collected using a field survey research desig...

This research examines the mixed work-to-family spillover effects of unethical pro-organizational behavior. Drawing on conservation of resources theory and the work–home resources model, we develop a dual-pathway model to explain such effects. Based on a three-wave field study involving 214 respondents in China, we find engagement in unethical pro-...

The literature often focuses on the positive effects of mentoring, especially for protégés. When mentoring experiences are negative, the assumption is that these negative effects are less detrimental to the mentor than to the protégé, owing to the mentor's greater relative power in the relationship. This study uses ego depletion theory to examine t...

Despite the burgeoning interest in work-family conflict, little is known about how family stressors influences employees’ attitudes and behaviors in the workplace. This study focused on family ostracism and investigated its impact on employees’ proactive customer service performance (PCSP). Drawing on conservation of resources (COR) theory, this st...

Extensive research has been conducted into the antecedents and consequences of workplace envy, but there have been limited meta-analytic reviews. This meta-analysis draws on social comparison theory to examine studies of envy in the workplace and develop a comprehensive model of the antecedents and consequences of workplace envy. We reconcile the d...

This study focused on the victims of coworker envy and presented a comprehensive model of being envied by coworkers to explore its antecedents and consequences in the hospitality context. Based on a sample of 232 employee-supervisor dyads in five Chinese hotels, we found that competitive goal interdependence fostered coworker envy, whereas cooperat...

This study examines the association between CEO temporal focus and corporate engagement in philanthropy, and considers the moderating role of ownership. This association is investigated based on upper echelons theory and the conceptual framework of temporal focus. Using a sample of 2,285 observations of Chinese listed firms from 2010 to 2015, our r...

Although the need to belong, or the desire for interpersonal attachments, is a basic human motivation, understanding of how and when it influences workplace ostracism is notably limited. Based on belongingness theory, this study examines the negative relationship between the need to belong and exposure to workplace ostracism by focusing on the medi...

The professional sports events industry is becoming immensely popular due to a global social shift toward larger numbers of spectators at sports events and an ever-increasing variety of such events. This study aimed to investigate the impact of spectators’ perception of corporate social responsibility on regional attachment by applying social ident...

In this study, the relationship between CEO temporal focus and family business succession planning is examined and the moderating effects of family interactions and environmental uncertainty are assessed. Based on data from 198 CEOs of family businesses and additional data from 15 semi-structured interviews in China, we find that CEO temporal focus...

The construction industry is notorious for its high accident and workplace injury rates. High rates of construction workplace injuries, including fatalities, occur worldwide in both developed and developing nations. Our study examines the effects of safety behavior and physiological perceived control (PPC) on the relationship between safety knowled...

This paper extends the understandings of the contextual antecedents of employee creativity at work by examining what can happen when employees are ostracized by loved ones at home, a phenomenon referred to as family ostracism. Drawing on insights from the conservation of resources (COR) theory, we examine the moderated multiple mediation relationsh...

Purpose Drawing on social exchange theory and a cultural perspective, this study examines the relationship between workplace ostracism and job engagement by focusing on the mediating role of felt obligation and the moderating role of collectivism. Design/methodology/approach A two-wave survey was conducted over four months in a private service bus...

Drawing on upper echelons theory, this study examines how the traditionality of family chief executive officers (CEOs) influences the selection of their successors, and how this relationship is moderated by two dimensions of socioemotional wealth. Recognizing the central role of CEOs in determining successors, we show that a family CEO’s cultural v...

Despite increasing scholarly attention to workplace ostracism, victims receive little guidance regarding how to break its negative spiral over time. Drawing on a multi‐motive model of rejection‐related experiences and the cybernetic model of impression management, this study examines how and why ostracized employees might ameliorate workplace ostra...

Drawing on the social cognitive theory, this study investigated the effect of mentors' drinking norms on their protégés' alcohol misuse by focusing on the mediating role of conformity drinking motives and the moderating role of moral disengagement. We conducted a three-wave survey of 148 mentor-protégé dyads and found that mentors' drinking norms w...

Mentorship quality is an important aspect of mentorship effectiveness, yet we know little about its predictors. Using social identity theory, we examined the relationship between mentor alcohol use norms and mentorship quality as perceived by protégés. Our study also considered the mediating role of protégé identification with the mentor and the mo...

Drawing on the work–home resources model, this study examines how and why empowering leadership influences followers’ work–family conflict (WFC) and work–family positive spillover (WFPS). We focus on the mediating roles of leader–member exchange (LMX) and organization-based self-esteem (OBSE) and the moderating role of followers’ political skills....

Purpose Drawing from self-determination theory, this study aims to examine the effect of leader humor on frontline hospitality employees’ service performance and proactive customer service performance (PCSP) via harmonious passion (HP) for work with employee neuroticism as the moderating mechanism. Design/methodology/approach This study controlled...

Besides the previous social relationship perspective of employee–organization relationship (EOR) research, this study takes the social cognitive perspective to explore the role of team collective efficacy in mediating the relationship between EORs and team performance. This study further contends that team cohesion moderates the positive relationsh...

The present study investigates the relationship between negative workplace gossip, as perceived by the targets, and creativity by shedding light on the mediating role of emotional exhaustion and the moderating role of extroversion. The survey results from 451 employee-supervisor dyads in China indicate that targets who perceive negative workplace g...

Drawing on the input–mediator (a blend of team process and emergent state)–output (IMO) framework, we develop a conceptual model in which team behavioral integration is conceived of as a team-level mediator that links team interdependence (input) with team performance (output). Using a three-wave research design, we test the hypothesized model with...

Purpose The purpose of this paper is to examine the effects of authentic leadership on the work–family balance (WFB) of followers by focusing on the mediating roles of leader–member exchange (LMX) and work-to-family enrichment (WFE) and the moderating role of traditionality in China. Design/methodology/approach Data were collected using field su...

Based on self‐consistency theory, this study examined the relationship between mentoring quality as perceived by protégés and protégés' proactive behavior. It focused on the mediating role of organization‐based self‐esteem (OBSE) and the moderating role of traditionality. To examine these relationships, we administrated three‐wave surveys to 237 su...

This research examined the influence of mentorship quality on work-to-family positive spillover (WFPS) of mentors by focusing on the mediating role of personal skill development and the moderating role of core self-evaluations (CSEs). The findings based on a survey study of 187 formal Chinese mentors indicated that the positive linkage between ment...

Previous research has merely explored the positive relationship between cognitive diversity and creativity, but the potential negative side of cognitive diversity might also prevail and should be examined together with its positive side. To address this gap, our study, drawing on the categorization–elaboration model framework, explored both the pos...

This study investigated the relationship between authentic leadership as perceived by employees and romantic love as rated by their spouses. It also focused on the mediating role of employee work‐to‐family positive spillover and the moderating role of employee work–home segmentation preference. Data from 200 employee–spouse couples collected in thr...

This study examines the mediating role of rumination, state anger, and blame attribution, and the moderating role of trait forgiveness in the relationship between workplace harassment intensity and revenge among employed students at a medium-sized Midwestern U.S. university (N = 310) and full-time employees from various industries in Shanghai, Chin...

Extending an extant dynamic componential perspective, we propose an integrative model of how and why workplace ostracism exhibited by supervisors relates to employees’ creativity through pragmatic (task resources) and engagement (creative process engagement) effects. Specifically, we predict that workplace ostracism negatively relates to creativity...

This study meta-analytically examined theoretically derived antecedents of both directions of work-family enrichment (sometimes labeled facilitation or positive spillover), namely work-to-family enrichment (WFE) and family-to-work enrichment (FWE). Contextual and personal characteristics specific to each domain were examined. Resource-providing (e....

In this study, we examined the relationship between workplace negative gossip, as perceived by the targets, and proactive behavior by focusing on the mediating role of the target’s emotional exhaustion and the moderating role of the target’s traditionality. Our results from dyadic data on 234 supervisor–subordinate relationships in China revealed t...

Managers are interested in promoting frontline employees’ proactive behavior because proactivity is crucial for organizational success. This study examined the link between perceived workplace gossip and employees’ (targets’) proactive service performance by focusing on the mediating role of employees’ harmonious passion and the moderating role of...

This study examined the relationship between workplace sexual harassment as perceived by female employees and the family satisfaction of their husbands. It also considered the mediating roles of employees’ job tension and work-to-family conflict (WFC) and the moderating role of employees’ work–home segmentation preference in this relationship. The...

The present study investigated the crossover effects of employee perceptions of servant leadership and job social support on the family satisfaction and quality of family life experienced by the employees’ spouses. These effects were explored through a focus on the mediating role of employee organization-based self-esteem (OBSE). Results from a thr...

We conducted a phenomenon-based research study in China. Starting with interviews and observations to capture the phenomenon, we built on and extended the challenge stressor–hindrance stressor framework to investigate how task complexity interacts with managing guanxi with a supervisor to influence the relationship between introversion and creativi...

Although previous studies provide diverse perspectives on the influences of abusive supervision, the moral perspective receives little attention in the literature. We rely on social cognitive theory to present a moral identity model of abusive supervision that accounts for the influences of perceiving abusive supervision on organizational and inter...

This study examined the effects of workplace sexual harassment on family undermining. The investigation focused on the mediating role of moral identity and the moderating role of organization-based self-esteem (OBSE). The results, which were based on employee-spouse dyadic data collected in China, indicated that employees’ perceptions of sexual har...

Purpose The purpose of this paper is to test the factor structure of the multifactor leadership questionnaire (MLQ) in the Chinese context and determine whether leader-member exchange (LMX) mediates the effects of active constructive leadership (ACL) and passive corrective leadership (PCL) on subordinates’ organizational commitment at the group lev...

Drawing on conservation of resources theory, this study examined the link between negative mentoring experiences (i.e., interpersonal problems) perceived by mentors and their work-family conflict (WFC) by focusing on the mediating role of emotional exhaustion and the moderating role of revenge. The results of a field survey of 187 mentors in China...

While an increasing number of studies focus on work–family balance (WFB), little research has examined WFB in China. We aim to fill this gap by exploring the antecedents to WFB for Chinese employees. On the basis of the WFB model, we propose that servant leadership positively influences WFB through identification with the leader and work-to-family...

There is increasing research interest in both types of emotional labor at work (i.e. surface acting and deep acting), but the effects of emotional labor at work on employees’ emotional labor at home and their family members’ family quality have not yet been explored. Drawing on work-family enrichment theory, this study investigated the mechanism un...

Why and when do employees respond to workplace ostracism by withholding their engagement in citizenship behavior? Beyond perspectives proposed in past studies, we offer a new account based on a social identity perspective and propose that workplace ostracism decreases citizenship behavior by undermining employees’ identification with the organizati...

The present study represents the first efforts to empirically examine the impact of mentoring on mentors’ work–family interface. Drawing on work–family enrichment theory, this study investigates the impact of mentorship quality perceived by mentors on their personal learning (i.e. relational job learning and personal skill development) and work–fam...

This study examined how servant leadership influences employees in terms of work-to-family conflict (WFC) and work-to-family positive spillover (WFPS). These effects were explored through a focus on the mediating roles of emotional exhaustion and personal learning. The results, which were based on time-lagged data collection in China, indicated tha...

Synthesizing the conservation of resource theory (COR) with ostracism literature, we propose an integrative model to better understand how workplace ostracism influences employees¡¯ job performance and creativity through both the pragmatic and the psychological effects. Using supervisor-subordinate dyads data from two large companies in different i...

Research on ostracism suggests that being socially excluded can trigger an individual’s desire to belong by using social influence tactics, such as impression management, to regain social acceptance and mitigate ostracism. However, we know little about the role of social influence or impression management tactics in regaining social acceptance and...

We present a voice efficacy model to account for the effects of general self-efficacy, perceived team servant leadership, and perceived organisational support on voice behaviour. In particular, we predict that general self-efficacy, perceived team servant leadership, and perceived organisational support enhance voice behaviour via voice efficacy. W...

We invoke competing theoretical perspectives to examine the consequences for subordinates of involvement in relationships that vary in terms of downward hostility (i.e., hostility enacted by supervisors against direct reports) and upward hostility (i.e., hostility enacted by subordinates against immediate supervisors). Consistent with the perspecti...

This longitudinal, multilevel study builds and tests a holistic model, which depicts when and why a founding CEO’s core self-evaluations (CSE) may affect new venture performance (sales and profits). We tracked 103 founding CEOs, top management teams (TMTs), and new ventures over 42 months. The findings suggest that founding CEOs’ CSE has a positive...

This study examines when and why employees might respond to workplace ostracism by withholding proactivity. Drawing on the group engagement model, we propose that workplace ostracism decreases proactive behavior by undermining employees identification with the organization. We also theorize that others approval of contingent self-esteem and job mob...