Hishamuddin fitri Abu hasan- MSc (Management)
- Northern University of Malaysia
Hishamuddin fitri Abu hasan
- MSc (Management)
- Northern University of Malaysia
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3
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Introduction
Current institution
Publications
Publications (3)
Previously, very less research done to test demographic factors that contribute towards satisfaction and service quality. This study attempts to examine the differences of selected demographic factors (gender, races and semester of studies) on the students’ satisfaction and service quality. Furthermore, this study is also to examine any relationshi...
This study attempts to examine the relationship between service quality dimensions and overall service quality (tangibility, responsiveness, reliability, assurance and empathy) and students satisfaction. Furthermore, this study is also examine critical factors in service quality dimensions (tangibility, responsiveness, reliability, assurance and em...
