Himanshu Verma

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• PhD in Computer Sciences
• Assistant Professor at Delft University of Technology

The growing sophistication of Large Language Models allows conversational agents (CAs) to engage users in increasingly personalized and targeted conversations. While users may vary in their receptiveness to CA persuasion, stylistic elements and agent personalities can be adjusted on the fly. Combined with image generation models that create context...

In organizations, the interest in automation is long-standing. However , adopting automated processes remains challenging, even in environments that appear highly standardized and technically suitable for it. Through a case study in Amsterdam Airport Schiphol, this paper investigates automation as a broader sociotechnical system influenced by a com...

Large Language Models (LLMs) are expected to significantly impact various socio-technical systems, offering transformative possibilities for improved interaction between humans and technology. However, their integration poses complex challenges due to the intricate interplay between societal structures, human behaviour, and technological innovation...

Empathy is considered a crucial construct within HCI and CSCW, yet our understanding of this complex concept remains fragmented and lacks consensus in existing research. In this scoping review of 121 articles from the ACM Digital Library, we synthesize the diverse perspectives on empathy and scrutinize its current conceptualization and operationali...

Digitally-supported participatory methods are often used in policy-making to develop inclusive policies by collecting and integrating citizen's opinions. However, these methods fail to capture the complexity and nuances in citizen's needs, i.e., citizens are generally unaware of other's needs, perspectives, and experiences. Consequently, policies d...

Sustained adoption of automation is a problem for organizations, despite the promised benefits of automation and the propensity for organizations to expect it to transform their workplaces. To address this problem, previous work in HCI has mostly considered the perspectives and experiences of users interacting with automation technologies and has n...

The European Commission proposed harmonised rules on artificial intelligence (AI) on the 21st of April 2021 (namely the EU AI Act). Following a consultative process with the European Council and many amendments, a General Approach of the EU AI Act was published on the 25th of November 2022. The EU Parliament approved the initial draft in May 2023....

Significant and rapid advancements in cancer research have been attributed to Artificial Intelligence (AI). However, AI's role and impact on the clinical side has been limited. This discrepancy manifests due to the overlooked, yet profound, differences in the clinical and research practices in oncology. Our contribution seeks to scrutinize physicia...

Background: Radiomics, the field of image-based computational medical biomarker research, has experienced rapid growth over the past decade due to its potential to revolutionize the development of personalized decision support models. However, despite its research momentum and important advances toward methodological standardization, the translati...

This article provides an ethnomethodologically informed ethnographic investigation of visually recognisable aspects of shared work spots in co-working office rooms. We focus on the phenomenon of holding a place in such environments, and document the participants’ practices which constitute distinguishing between empty and taken places. Our investig...

Open-plan workspaces are becoming common because of their compact footprint, economic advantages, and capacity for fostering communication. However, users of open-plan workspaces often report a high level of distraction, undermining their performance especially on individual cognitive tasks. Existing common solutions require recurrent physical chan...

Background Research shows that active pedagogies could play an important role in achieving more equitable outcomes for diverse groups of students in Science, Technology, Engineering, and Mathematics (STEM). Although flipped classes are a popular active methodology, there is a lack of high‐quality studies assessing their impact in ecologically valid...

The current mechanisms that drive the development of AI technologies are widely criticized for being tech-oriented and market-led instead of stemming from societal challenges. In Human-Centered AI discourses, and more broadly in Human-Computer Interaction research, initiatives have been proposed to engage experts from various domains of social scie...

EmpathiCH aims at bringing together and blend different expertise to develop new research agenda in the context of "Empathy-Centric Design at Scale". The main research question is to investigate how new technologies can contribute to the elicitation of empathy across and within multiple stakeholders at scale; and how empathy can be used to design s...

Traditional approaches to data-informed policymaking are often tailored to specific contexts and lack strong citizen involvement and collaboration, which are required to design sustainable policies. We argue the importance of empathy-based methods in the policymaking domain given the successes in diverse settings, such as healthcare and education....

Artificial intelligence (AI) applications can profoundly affect society. Recently, there has been extensive interest in studying how scientists design AI systems for general tasks. However, it remains an open question as to whether the AI systems developed in this way can work as expected in different regional contexts while simultaneously empoweri...

Many powerful Artificial Intelligence (AI) techniques have been engineered with the goals of high performance and accuracy. Recently, AI algorithms have been integrated into diverse and real-world applications. It has become an important topic to explore the impact of AI on society from a people-centered perspective. Previous works in citizen scien...

We examine the technological aspects of political collaborative practices in one of the first studies of participatory constitution writing in the course of its progression. In particular, we examine how digital collaborative and communicative tools can facilitate (or inhibit) the permeation of boundaries, which manifest through the differences in...

Background Although the role of image-based AI in cancer research has been substantial, its impact on the clinical side has been limited so far. Physicians’ trust in AI, and its wider acceptability, has been significantly lower owing to its “black-box” nature, which raises liability questions concerning its use in the clinical context. Methods To c...

We describe Vasco, a data visualization tool for inexperienced users. Vasco is designed to allow and promote early exploration of data, targeting users without experience in the design of visualizations and data analysis. Vasco structures the interface to select easily data and create visualizations, using panels and cards. Vasco automatically gene...

Autonomous Passenger Shuttles (APS) are rapidly becoming an urban public transit alternative. Traversing populous commercial and residential centers, these shuttles are already operating in several cities. In the absence of a human driver and embedded means of communicating the autonomous shuttle's intent, the task of seamlessly navigating crosswal...

Driverless Passenger Shuttles are operating as a public transport alternative in the town of Sion, Switzerland since June’16, and traversing the populated commercial and residential zones of the city center. The absence of a human driver and the lack of dedicated AV-pedestrian interface makes it challenging for road users (pedestrians, cyclists, et...

Recognizing the relation between inhabitants and their built environments as a feedback loop, our aim is to capture the temporality of this loop in various scenarios of adaptation. We specifically focus on the emerging types of adaptation that are motivated by digitally acquired personal data, leading to either automation or action taken by the bui...

Social sciences have been always formed and influenced by the development of society, adjusting the conceptual, methodological, and theoretical frameworks to emerging social phenomena. In recent years, with the leap in the advancement of Artificial Intelligence (AI) and the proliferation of its everyday applications, “non-human intelligent actors”...

The vision and mission of research under the banner of Ubiquitous Computing has increasingly moved from focusing on the realm of "artifacts" to the realm of "environments". We seek to scrutinize this very transition, and raise questions that relate to the specific attributes of built environments that set them inherently apart from artifacts. How d...

The architectural built environments, which so ubiquitously, act as shelters and shape our daily personal and social experiences, can soon be envisioned as being interacted with and mediated through wearables. This conjecture is becoming salient with the increased interactivity of our built environments, and a sustained drive to render them energy...

This contribution exemplifies how the study of space perception and its impact on space-use behavior can inform sustainable architecture. We describe our attempt to integrate the methods of user research in an architectural project that was focused on optimization of space usage. In an office building, two large office rooms were refurbished to pro...

Comfort as a technical term in the domain of architecture has been used meticulously to describe, assess, and understand some of the essential qualities of buildings, across four dimensions: visual, thermal, acoustic, and respiratory. This body of knowledge can be drawn upon to shed light on the growing branch of HCI that pursues a shift from “arti...

Although not unheard of, there is a scarcity of intermediate-level concepts (not as generalizable as theories, but with an applicability wider than a single technology or intervention) in technology-enhanced learning (TEL) research. In this paper we propose ‘strong TEL concepts’, as intermediate-level bodies of design knowledge that are both ground...

To investigate the relationship between occupants’ perception of control over building elements and their comfort, we conducted a study where two prototype office rooms were compared: while the first room allowed occupants to open or close the window and configure the shading, the second one was fully automated. The quantitative analysis of collect...

We present a structured discussion of the concept of driverless car as a major Ubicomp project, and particularly of its hypothetical integration into the fabric of city. The analytical framework is borrowed from the Transportation and Urban research domains, which provides us with a list of agreed-upon subject matters when accounting for car mobili...

Understanding how people use different spaces in a building can inform design interventions aimed at improving the utility of that building, but can also inform the design of future buildings. We studied space use in an office building following a method we have designed to reveal the occupancy rate and navigational patterns. Our method involves tw...

This paper briefly introduces how we approach the domain of Human-Building Interaction (HBI) and describes a set of related ongoing projects in the framework of the Smart Living Lab in Fribourg, Switzerland. While each of these projects investigates a different aspect of Human Building Interaction (e.g. comfort, performance, awareness), they all sh...

Shared artifacts, such as drawings and schemas on whiteboards, sticky-notes with ideas on walls, are often created and interacted with during meetings. These shared artifacts a) facilitate the expression of complex fleeting ideas, b) enable collaborators to establish a common ground and validate each others’ understanding about the context, and c...

Research suggests that massive open online course (MOOC) students prefer to study in groups, and that social facilitation within the study groups may render the learning of difficult concepts a pleasing experience. We report on a longitudinal study that investigates how co-located study groups watch and study MOOC videos together. The study was con...

In this paper we present the motivation, design, development, and initial evaluation of a time awareness technology for meetings. As part of improving meetings effectiveness using technology, we focus on the meeting time management, and the method relies on presenting real-time notifications of the progression of the meeting phases to the participa...

In co-located meetings, participants create and share content to establish a common understanding. In this paper, we present a collaborative environment that enables group members to create and share content simultaneously by providing them with different kinds of individual input devices and a shared workspace. We also report on an exploratory stu...

We present the results of group dynamics and their effect on success in problem solving/decision making meetings. We use a novel multiple input environment for collaboration and data collection, and a hidden profile task given to groups, whose goals are to find the correct solution. We observe that groups elect 0, 1 or 2 leaders, and the best resul...

Paper interfaces offer tremendous possibilities for geometry education in primary schools. Existing computer interfaces designed to learn geometry do not consider the integration of conventional school tools, which form the part of the curriculum. Moreover, most of computer tools are designed specifically for individual learning, some propose group...

In co-located meetings, content creation is often distributed among the group members and sharing requires transfer of content artifacts, which impedes collaboration. In this paper, we present the design of a collaborative environment to support this activity in meetings for small groups. The system consists of a shared wall-mounted workspace where...