Henner Gimpel

• Prof. Dr.
• Professor at University of Hohenheim

Introduction Palliative care is based on the principle of multi-professional collaboration, which integrates diverse competencies and perspectives to provide holistic care and support for patients and their relatives. In palliative care teams, there is an intensive exchange of information and knowledge; however, current documentation and hospital i...

Digital nudging in smart home apps promotes energy conservation behavior in everyday life, helping to mitigate climate change. Prior research demonstrates the promising effect of the digital nudging element eco-feedback supporting behavioral change. However, the effect depends on adopting and using smart home apps with eco-feedback integrated. Henc...

Background To cope with the enormous burdens placed on health care systems around the world, from the strains and stresses caused by longer life expectancy to the large-scale emergency relief actions required by pandemics like COVID-19, many health care companies have been using artificial intelligence (AI) to adapt their services. Nevertheless, co...

The success of palliative care requires collaboration among multiple professions within a sensibly digitized work system. The diverse perspectives and expertise of team members inform their collective endeavor, often leading to differing interpretations and priorities in patient care. This diversity necessitates a continual exchange of knowledge an...

Macro-task crowdsourcing presents a promising approach to address wicked problems like climate change by leveraging the collective efforts of a diverse crowd. Such macro-task crowdsourcing requires facilitation. However, in the facilitation process, traditionally aggregating and synthesizing text contributions from the crowd is labor-intensive, dem...

Digital technologies, although enhancing productivity and communication, also contribute to technostress at work. This study addresses the fragmentation in existing models of hindrance technostressors by proposing a unified hierarchical model of digital hindrance stressors tailored to contemporary digital work environments. The research synthesizes...

The pervasive use of information technologies (IT) has tremendously benefited our daily lives. However, unpredicted technical breakdowns and errors can lead to the experience of stress, which has been termed technostress. It remains poorly understood how people dynamically respond to unpredicted system runtime errors occurring while interacting wit...

The design of sustainable urban environments is one of the most pressing endeavors. Particularly the emergence of digital technologies has triggered a range of technocentric movements for urban development, such as smart cities or districts. City stakeholders, including city or district planners, public administrators, or governance stakeholders, e...

Hybrid intelligence - arising from the sensible, targeted fusion of human minds and cutting-edge computational systems-holds great potential for enhancing the sustainability of agriculture. Leveraging the combined strengths of both collective human and artificial intelligence helps identify and stress-test pathways towards the reconciliation of bio...

In the context of the increased use of digital technologies at work and the various reported positive and negative outcomes for workers, this paper deals with the effects of internal corporate social responsibility (ICSR) and the digitalisation of work. The findings are based on a structured literature review identifying and synthesizing extant kno...

Flow is a mental state in which a person is fully immersed and actively involved in a task, even during extrinsically motivated activities at work. IT-mediated interruptions can disrupt flow, with ramifications for workers’ well-being and work performance. In this design science research paper, we develop and evaluate design knowledge for neuroadap...

Zusammenfassung Die voranschreitende Digitalisierung und der technologische Fortschritt haben in der Arbeitswelt Auswirkungen auf die Ausbildung von Fachkräften und insbesondere auf die geforderten Kompetenzen für einen langfristigen Unternehmenserfolg. Neben klassischen Basiskompetenzen, wie beispielsweise kritischem Denken, treten Digitalkompeten...

Individuals build their individual information system (IIS) with which they manage the boundary between different domains of life. In this age of permanent mobile accessibility, however, the boundary between the private and business domains can become blurred. While some users try to maintain a degree of separation between the two IIS sub-systems (...

BACKGROUND To cope with the enormous burdens placed on health care systems around the world, from the strains and stresses caused by longer life expectancy to the large-scale emergency relief actions required by pandemics like COVID-19, many health care companies have been using artificial intelligence (AI) to adapt their services. Nevertheless, co...

Group work is a commonly used method of working, and the performance of a group can vary depending on the type and structure of the task at hand. Research suggests that groups can exhibit "collective intelligence"—the ability to perform well across tasks—under certain conditions, making group performance somewhat predictable. However, predictabilit...

With increasing mobile work due to the COVID-19 pandemic, the usage and relevance of consumer IT for business purposes have substantially increased. In this light, an understudied area of IT consumerization, the adverse outcomes for employees using consumer IT for business purposes, is of major importance. We conduct a mixed-methods study to invest...

Background In Palliative Care, actors from different professional backgrounds work together and exchange case-specific and expert knowledge and information. Since Palliative Care is traditionally distant from digitalization due to its holistically person-centered approach, there is a lack of suitable concepts enabling digitalization regarding multi...

Increasingly, people are turning to social media to express grief. By and large, however, the social media community can do little more than improvise reactions, not quite sure how to use the old familiar social scripts as guides to lending effective support. To examine the role of social media in the grieving process, we used a mixed-methods appro...

Technostress is a rising issue in the changing world of digital work. Technostress can cause severe adverse outcomes for individuals and organizations. Thus, organizations face the moral, legal, and economic responsibility to prevent employees’ excessive technostress. As technostress develops over time, it is crucial to prevent it throughout the pr...

Executive Summary Generative AI technologies, such as large language models, have the potential to revolutionize much of our higher education teaching and learning. ChatGPT is an impressive, easy-to-use, publicly accessible system demonstrating the power of large language models such as GPT-4. Other comparable generative models are available for te...

Crowdsourcing holds great potential: macro-task crowdsourcing can, for example, contribute to work addressing climate change. Macro-task crowdsourcing aims to use the wisdom of a crowd to tackle non-trivial tasks such as wicked problems. However, macro-task crowdsourcing is labor-intensive and complex to facilitate, which limits its efficiency, eff...

Ill-defined and complex problems that affect multiple stakeholders with potentially conflicting perspectives are often referred to as wicked problems. The utilization of collective intelligence (CI) via web-based platforms is a promising approach for addressing such wicked problems. The management of these information systems would benefit from evi...

Smart home technologies and apps are on a rise. This allows to implement digital nudging elements to foster energy-conservation behavior and, thus, contribute to mitigating climate change. Digital nudging via feedback can be effective in improving energy-conservation behavior, as substantial prior research has shown. However, the investigation of u...

The COVID-19 pandemic has caused an unprecedented surge in digital communication and collaboration. While a rich body of knowledge exists on IS use, our understanding of changes in post-adoptive use behaviour regarding communication and collaboration is comparatively limited. Existing models assume decreasing growth rates over time and are not desi...

Healthcare systems are facing enormous changes as digital technologies find their way to address current challenges. To foster acceptance of digital healthcare services in the future and support the digital transformation of healthcare, it is crucial to understand and overcome individuals’ concerns associated with the adoption of digital technologi...

In late 2019 about a dozen BISE chairs from the German-speaking community met around ICIS to discuss the ethical challenges arising from the current construction, deployment, and marketing of Information Systems (IS). It turned out that many were and are concerned about the negative implications of IS while at the same time being convinced that dig...

Emissions from road traffic contribute to climate change. One approach to reducing the carbon footprint is providing eco-driving feedback so that drivers adapt their driving style. Research about the impact of eco-feedback on energy consumption is the basis for designing a mobile eco-driving feedback information system that supports drivers in redu...

Stress is a major public health concern and a severe threat to everyone. Facilitated by their powerful sensing capabilities, mobile devices may assist individuals in coping with stress. Building on existing studies and mobile apps supporting stress coping, we propose the design of a mobile coping assistant that uses multimodal sensor data to reduce...

In annually published focused volumes, the series ‘Health Research. Interdisciplinary Perspectives (G.IP)’ deals with questions and problems in the field of health. The aim is to take the claim of interdisciplinary re-search seriously and to present the latest results from health research on current topics for discussion across disciplines and prof...

Zusammenfassung Der unternehmensübergreifende Datenaustausch in der Welt von Industrie 4.0 birgt für Unternehmen immense Potenziale. So können Unternehmen wertvolles Wissen über den Einsatz ihrer Produkte gewinnen und ihren Kunden innovative Dienstleistungen anbieten. Umgekehrt können Kunden die Produkte zielgerichteter einsetzen, wenn sie beispiel...

In 2010, a new research stream began on collective intelligence (CI), defined as a group's general ability to perform consistently well across a wide variety of tasks. Subsequent empirical evidence presents a mixed picture. Some studies have found groups to exhibit CI while others have not. To resolve these disparate results, we compare 21 experime...

Das vorliegende Buch beschreibt die konzeptionellen, methodischen und instrumentalen Perspektiven rund um schlanke, digital-unterstützte Logistikprozesse in Krankenhäusern. In diesem Kapitel fassen wir die wesentlichen Inhalte des Buches zusammen. Neben Konzepten in Form von Referenzmodellen, umfasst dies auch Methoden und Instrumente zur Förderung...

Das Kapitel stellt unterschiedliche Methoden aus den Forschungsbereichen der Logistik und der Wirtschaftsinformatik vor, die zur Digitalisierung von Logistikprozessen in Krankenhäusern zum Einsatz gebracht werden können. Dieser interdisziplinäre Ansatz ermöglicht die Analyse und Gestaltung der Logistikprozesse sowohl aus materialorientierter als au...

Als zentraler Bestandteil des Gesundheitssystems erbringen Krankenhäuser gesellschaftlich wichtige Gesundheitsdienstleistungen, was nicht zuletzt im Rahmen der COVID-19-Pandemie deutlich wurde. Die medizinischen Kernprozesse werden dabei durch zahlreiche Logistikprozesse unterstützt, die insbesondere durch hohe Anforderungen hinsichtlich Qualität,...

Das Kapitel „Übergreifende Vision der Krankenhauslogistik im Jahr 2030“ skizziert die grundlegenden Rahmenbedingungen in der Krankenhauslandschaft. Darunter fallen die Personalsituation in den Krankenhäusern, ebenso wie die Bedeutung der digitalen Transformation in Krankenhäusern für die Vision der Krankenhauslogistik im Jahr 2030. Aus diesen Rahme...

Although the roots of artificial intelligence (AI) stretch back a few years, we are currently experiencing a flourishing of research and practical use. Already, AI has changed the world we live in, and it will continue to do so. However, AI deals with certain growing pains with a trust issue as the chief among them. To address this problem, science...

Research has shown that aggregation of independent expert judgments significantly improves the quality of forecasts as compared to individual expert forecasts. This “wisdom of crowds” (WOC) has sparked substantial interest. However, previous studies on strengths and weaknesses of aggregation algorithms have been restricted by limited empirical data...

A broad stream of research strives to understand stress directly or indirectly resulting from the use of information and communication technology (ICT), commonly referred to as technostress. A group at high risk of suffering from the consequences of technostress is adolescents because they grow up using ICT daily and are still developing their iden...

Water scarcity is becoming an increasingly important issue – also for cities in the Western world. As key-regulators of cities' micro-climate, urban trees suffer from this scarcity fueled by rising temperatures. With climate change on our doorsteps, cities turn to smart city concepts that harness advanced information technologies' potential to cons...

Markets are an essential tool to coordinate complex systems. Engineering markets requires the consideration of numerous objectives and factors that will eventually determine the market’s success. These objectives and factors are frequently not well defined or elaborated. Hence, this chapter aims to support market design through a perspective on wha...

While mobile health (mHealth) apps play an increasingly important role in digitalized health care, little is known regarding the effects of specific mHealth app features on user satisfaction across different healthcare system contexts. Using personal health record (PHR) apps as an example, this study identifies how potential users in Germany and De...

Positive self-tracking technologies support users in conducting personal analytics and aim to foster their users' goal attainment and well-being. A driver for these two is the experience of autonomy which can be afforded by self-tracking IS. In this paper, we examine the influence of autonomy affordance provided by self-tracking IS as well as its a...

Fake news poses a substantial threat to society, with serious negative consequences. Therefore, we investigate how people can be encouraged to report fake news and support social media platform providers in their actions against misinformation. Based on social psychology, we hypothesize that social norms encourage social media users to report fake...

Die medizinischen und pflegerischen Kernprozesse eines Krankenhauses werden durch zahlreiche Logistikprozesse unterstützt, die hohe Anforderungen an Qualität, Individualisierung, Echtzeitreaktionsfähigkeit und Kosteneffizienz stellen. Dennoch trifft man häufig auf Verschwendungen von wichtigen Ressourcen, wie Material, Fläche oder Arbeit. Schlanke...

Water is the basis of life-that being said, the rising scarcity triggered by climate change and urbanization is an increasingly important challenge in urban areas. The United Nations present "water" as one of 17 Sustainable Development Goals (SDGs), and experts make impassionate calls for sustainable water management solutions as a seminal part of...

Workplaces develop more and more to digital workplaces. However, this may lead to technostress. An understanding of the profiles of technologies used at the digital workplace, their interplay, and how they influence technostress is valuable as it can assist developers of technologies and designers of workplaces to prevent technostress. Therefore, w...

Kernergebnis 1: Arbeit wird weniger, aber länger die Arbeitsmenge und berufliche Anforderungen sinken aufgrund der veränderten Arbeitssituation durch COVID-19. Dazu zählen netto Arbeitsstunden, emotionale Anforderungen durch die Berufstätigkeit, sowie die Anzahl sozialer Konflikte, die alle deutlich gesunken sind. Dennoch verlängern sich die Zeiträ...

Philosophical and sociological approaches in technology have increasingly shifted toward describing AI (artificial intelligence) systems as ‘(moral) agents,’ while also attributing ‘agency’ to them. It is only in this way – so their principal argument goes – that the effects of technological components in a complex human-computer interaction can be...

Organizational transformation is a topic of increased interest for academics and practitioners alike, especially in light of the various socio-technical developments associated with digitalization. Large-scale transformation initiatives often do not lead to the desired outcomes and fall short of their full potential primarily due to their inherent...

Emergency departments need to continuously calculate quality indicators in order to perform structural improvements, improvements in the daily routine, and ad-hoc improvements in everyday life. However, many different actors across multiple disciplines collaborate to provide emergency care. Hence, patient-related data is stored in several informati...

Die schnell voranschreitende Durchdringung des Arbeitslebens mit digitalen Technologien und Medien bringt viele Chancen, aber auch substanzielle Risiken und Nachteile mit sich. Es treten umfangreiche Änderungen im Belastungs- und Beanspruchungsprofil von Erwerbstätigen auf. Die potenzielle Folge: digitaler Stress. Die Studie „Gesund digital arbeite...

Retail commerce is influenced by digital technologies at large scale. After electronic commerce and its evolution into mobile commerce, we now see that the Internet of Things (IoT), one of the most disruptive developments in recent times, is about to radically transform retail commerce from need recognition to post-purchase engagement and service....

Humankind faces many “wicked” decision-making problems, which must be solved. One promising approach refers to crowdsourcing systems that hold the potential to solve any kind of problem – notably wicked ones. Crowdsourced solutions work well because crowds exchange knowledge from different domains – a concept known as “cross-fertilisation.” Thereby...

One starting point to reduce harmful greenhouse gas emissions is driving behavior. Previous studies have already shown that eco-feedback leads to re-duced fuel consumption. However, less has been done to investigate how driving behavior is affected by eco-feedback. Yet, understanding driving behavior is im-portant to target personalized recommendat...

Social media is increasingly used as a platform for news consumption, but it has also become a breeding ground for intentionally false information, known as fake news. This serious threat poses significant challenges to social media providers, society, and science. To date, several studies have investigated automated approaches to fighting fake new...

Philosophical and sociological approaches in technology have increasingly shifted toward describing AI (artificial intelligence) systems as '(moral) agents,' while also attributing 'agency' to them. It is only in this way-so their principal argument goes-that the effects of technological components in a complex human-computer interaction can be und...

Stress is a societal and economical problem increasingly discussed in literature. Although technology may itself induce stress, various studies highlight its potential for stress management. Current research focusses on developing systems that assess people's stress using mobile devices' sensing capabilities. These mobile stress assessment (MSA) sy...

Individuals' use of smart energy technology – i.e., technology that increases energy efficiency or increases the integration of renewable energy sources – holds great potential to solve the energy-related climate problem. However, individuals' current uptake of smart energy technology is low. If policymakers are to successfully address this issue,...

Online social networks (OSNs) have become an important channel that influences business sales; thus, many brands try to attract attention in OSNs. However, doing so requires an understanding of why consumers form relationships with brands in OSNs. We explore this topic theoretically and empirically with three survey studies that focus on the motiva...

Acknowledging sustainability as a challenge of utmost importance, organizations face questions on dealing with different dimensions of sustainability. Respective actions include a fundamental shift in the purpose of business and almost every aspect of how it is conducted, or in short: an integration of sustainability in organizations’ business mode...

Although the banking industry is increasingly focused on the issue of sustainability, the market share held by ethical banks remains small. This study applies models of ethical decision-making to investigate the reasons why customers choose conventional rather than ethical banks, and vice versa. Firstly, a model of bank customers’ ethical decision-...

This article summarizes the panel discussion at the International Conference on Wirtschafts-informatik in March 2019 in Siegen (WI 2019) and presents different perspectives on AI-based digital assistants. It sheds light on (1) application areas, opportunities, and threats as well as (2) the BISE community’s roles in the field of AI-based digital as...

Stress is an individual, societal, and economical problem and the main cause of psychological and physiological illnesses. First efforts towards technological support of stress management and stress-adaptive IT systems use smartphone data to assess stress, enabled by the vast amount of data produced by smartphones' rich sensing capabilities. Howeve...

Achieving a bright digital future requires knowing and managing the adverse effects of digitalization. The objective of this paper is to identify, structure, and communicate the most severe adverse risks and side effects of digitalization. To this end, we apply an iterative taxonomy development process informed by academic literature, journalistic...

The usage of wearable self-tracking devices has emerged as a big trend in lifestyle and personal optimization concerning health, fitness, and well-being. In this context, gamification elements have the potential to contribute to achieving desired user behavior. However, it is not fully understood to which extent the users perceive their self-tracki...

Die zunehmende, schnell voranschreitende Digitalisierung bringt mit der Durchdringung des Arbeitslebens mit digitalen Technologien viele Chancen, aber auch substantielle Risiken und Nachteile mit sich. Es treten rapide Änderungen des Belastungs- und Beanspruchungsprofils von Arbeitnehmern auf, mit denen diese oft nicht umzugehen wissen. Die Folge:...

Einleitung: Ein zentrales Merkmal sektorenübergreifender Qualitätssicherung in der modernen Notfallmedizin ist die Rückmeldung (Feedback) über die Einschätzung der Verletzungs-schwere sowie zum Gesundheitszustand des Patienten [1] auf Basis von Routinedaten (Audit). Eine sektorenübergreifende Betrachtung von Qualitätsindikatoren und Kennzahlen über...

Für eine adäquate und qualitativ hochwertige Versorgung von Akutpatienten ist die Zusammenarbeit von Rettungsdienst, Rettungsleitstelle und Krankenhaus unerlässlich. Das Bindeglied zwischen Rettung und stationärer Entlassung in der Notfallversorgungskette stellt die Zentrale Notaufnahme dar. Prozesse in der Notfallmedizin haben aufgrund des enormen...

Chronische Krankheiten gehören weltweit zu den häufigsten Todesursachen und belasten das Leben der Erkrankten erheblich [1]. Innovative Ansätze digitaler Services (z.B. e-Health) könnten dabei helfen, die Versorgung chronisch Erkrankter zu verbessern. Diese Arbeit untersucht, wie digitale Services gestaltet werden müssen, um diesen Mehrwert zu sch...

The financial sector is facing radical transformation. Leveraging digital technologies to offer innovative services, FinTech start-ups are emerging in domains such as asset management, lending, or insurance. Despite increasing investments, the FinTech phenomenon is low on theoretical insights. So far, the offerings of FinTech start-ups have been pr...

With the proliferation of information technology and artificial intelligence in society, human users have started to engage in social interactions with computer agents. In this study, we conducted a laboratory experiment in which neurophysiological measurements were used to investigate the effect of computer agents on the affective processes and be...

Contemporary e-commerce platforms enable the exchange of idle resources among private individuals directly from peer to peer. The success of peer-to-peer sharing platforms largely depends on the capability of platform providers to understand the users' motives for engagement. To investigate the relative importance of consumer motives for and agains...

Privacy is a current topic in the context of digital services because such services demand mass volumes of consumer data. Although most consumers are aware of their personal privacy, they frequently do not behave rationally in terms of the risk-benefit trade-off. This phenomenon is known as the privacy paradox. It is a common limitation in research...

Twitter is well recognized as a microblogging site, an online social network (OSN), and increasingly as a digital news platform. With the changing media usage behavior over the past decade, political actors have now recognized the need to enrich their election campaign efforts by including social media strat- egies. However, previous research has s...

The targeted analysis of customer data becomes increasingly important for data-driven business models. At the same time, the customers’ concerns regarding data privacy have to be addressed properly. Existing research mostly describes data privacy as a necessary evil for compliance and risk management and does not propose specific data privacy measu...

Crowd labor markets such as Amazon Mechanical Turk (MTurk) have emerged as popular platforms where researchers can relatively inexpensively and easily run web-based experiments. Some work even suggests that MTurk can be used to run large-scale field experiments in which groups of participants interact synchronously in real-time such as electronic m...

Sufficient exercise and sleep, a balanced diet, moderate alcohol consumption and a good approach to handle stress have been known as lifestyles that protect health and longevity since the Middle Age. This traditional prevention quintet, turned into a sextet by smoking cessation, has been the basis of the “preventive personality” that formed in the...

Flächendeckendes und sektorübergreifendes Qualitätscockpit in der digitalisierten Notfallmedizin soll systematische Qualitäts- und Prozessverbesserung ermöglichen.

Zusammenfassung Kunden haben heutzutage zahlreiche analoge und digitale Möglichkeiten, mit Unternehmen in Kontakt zu treten. Neben dem persönlichen Besuch einer Unternehmensfiliale oder eines Vertriebspartners können Kunden bspw. telefonisch, per E‑Mail, über Internetauftritte, durch Online Social Networks oder mithilfe von Mobile Apps Kontakt mit...

Digital products and services are an integral part of everyday life, both for individuals and for organizations. The impact of digitalization is therefore often a tremendous one, forcing organizations to react to changing business rules and to leverage opportunities associated with digital technologies. Accordingly, the role of the Chief Informatio...

Communication and collaboration software for knowledge workers are introduced with high expectations, especially in knowledge-intense industries. While advantages of such tools are well documented in theory, many initiatives have yet to achieve the desired outcomes in practice. Research has dealt with roles in the digital workplace and found that o...